Expedia Mapping: Difference between revisions
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= FAQ = | = FAQ = | ||
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Will I receive notifications on new bookings? | |||
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After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead. | After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead. | ||
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Do guests receive a confirmation? | |||
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The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email. | The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email. | ||
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How do I modify or cancel a booking? | |||
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Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Expedia and can cause a double booking. Please ask Expedia or the guest to cancel the booking in Expedia and the cancellation will be sent to Beds24. | Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Expedia and can cause a double booking. Please ask Expedia or the guest to cancel the booking in Expedia and the cancellation will be sent to Beds24. | ||
If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes. | If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes. | ||
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How do can I access credit card details? | |||
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This is how you can [[View_Credit_Card_Details| view credit card details]]. | This is how you can [[View_Credit_Card_Details| view credit card details]]. | ||
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How do I add a promotion or special price? | |||
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You can set up promotions in the Expedia extranet. | You can set up promotions in the Expedia extranet. | ||
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Can I send different prices for different minimum stays or different numbers of guests? | |||
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Yes you can send prices for prices for different minimum stays or different numbers of guests to Expedia. See the "Multiple rates" section above. | Yes you can send prices for prices for different minimum stays or different numbers of guests to Expedia. See the "Multiple rates" section above. | ||
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I have multiple Expedia hotel ids. How do I set this up? | |||
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The system can handle multiple properties in one account. Each Expedia hotel requires one property in Beds24. | The system can handle multiple properties in one account. Each Expedia hotel requires one property in Beds24. | ||
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Can I use the same Expedia hotel ID for different properties in Beds24? | |||
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Theoretically yes but we recommend not to do this because Expedia allows only to send one update for a property at a time. If there is an update for both Beds24 properties Expedia will reject the second one which can cause overbookings. | Theoretically yes but we recommend not to do this because Expedia allows only to send one update for a property at a time. If there is an update for both Beds24 properties Expedia will reject the second one which can cause overbookings. | ||
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What to do when I receive an overbooking? | |||
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*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manager is able to make updates. | *Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manager is able to make updates. | ||
*Entering the same Expedia room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings. | *Entering the same Expedia room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings. | ||
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates. | If you can not see a problem in your set up send us a support ticket with the booking numbers and dates. | ||
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Why did a booking not import? | |||
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*Check if the room for which you received the booking is properly mapped. | *Check if the room for which you received the booking is properly mapped. | ||
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made. | If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made. | ||
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Why is the price for the booking wrong? | |||
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*A special offer set up in the channel may have reduced the price the channel manager sent. | *A special offer set up in the channel may have reduced the price the channel manager sent. | ||
*Your prices are not set up as you expect. | *Your prices are not set up as you expect. | ||
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What is base allocation? | |||
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This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. | This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. | ||
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What do I do when I have a no show? | |||
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To report a no show contact Expedia support. | To report a no show contact Expedia support. | ||
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