Agoda.com: Difference between revisions

  '''API key is not authorised for Property id:xxxxx'''

Please check if your Agoda hotel ID is entered correctly. If it is please contact Agoda and ask them to check if you are connected to the Beds24.com channel manager.

  '''Authentication failed. Invalid authentication/Invalid Property id or User not have permission to access Hotel.'''

Please check if your codes are entered correctly. If they are please contact Agoda and ask them to check if you are connected to the Beds24.com channel manager.

  '''Available allotment (x) cannot greater than number of rooms (x)'''

This error means Beds24 is sending a quantity greater than you have listed on Agoda.

  '''Please set extrabed rate'''

Agoda expects a price for an extra bed. Please log into your Agoda account and set the extrabed price there.

  '''Rate: for ratePlanId: 123456 which is out of stay start/end period: (201X-XX-XX/201X-XX-XX) has not been set'''

The rate has a start and/or end date in Agoda. Prices sent for any dates outside this range will cause this error. Either adjust your prices in Beds24 or in Agoda.  

  '''Invalid room type please check your room type ID'''

  Please check your room type ids are correct and the connection is enabled.

  '''Cannot set Double rate because max occupancy is 1'''

  Agoda must have the room set for single occupancy only and we are sending a double price. Either remove the double price or have Agoda set the room for a higher occupancy.

  '''Cannot set full rate when maximum occupancy less than 3'''

Agoda must have the room set for double occupancy but Beds24 is sending a room price for more guests. Either set a double price in Beds24 remove the room prices or have Agoda set the room for a higher occupancy.

  '''Cannot set Occupancy X rate because Max occupancy is Y  '''

Agoda must have the room set for Y but Beds24 is sending a room price for more guests. Either reduce the occupancy level in Beds24  or have Agoda set the room for a higher occupancy.

  '''Default rate: xxxx should be between xx and xxxx'''

Agoda expects the price to be within this range. Either correct the prices in Beds24 or remove the restriction from Agoda.

  '''Please set full occupancy rate.'''

A full occupancy rate is a price for 3 or more guests. Double rooms do not use full occupancy rates. Agoda expects the room to hold 3 or more guests and is expecting a price for 3 or more people. A common cause it that you have set the room for an occupancy of 2 in Beds24 but for a higher occupancy in Agoda.  

  '''Full Rate should be greater than Double Rate'''

Agoda expects the full rate to be higher. This applies to prices we are sending and prices already in the Agoda system. A common cause is that in Beds24 you have set the room as a double room and in Agoda it is set as a 3 or more person room. Correct the room occupancy so it is the same in both systems. If this is not the reason check which prices are in your Agoda system.

  '''Rate x00.00 should be between xxx.00.

Agoda has set a price limit for this rate. Either ask Agoda to change or remove the limit or change the price in Beds24 to be between the prices shown by Agoda.  

  '''Rate plan: 0 does not exist for Property id: 00000'''

You are trying to update a code which is not a valid Agoda rate plan. You can only update rate plans which are available when you click on "Get Codes".

You have added a number which is not a valid Agoda rate id into the field in the "Channels" tab of a rate/daily price.

  '''Requested currency: XXX does not match with Property currency: YYY '''

Check the Currency code entered in SETTINGS ->  PROPERTIES -> DESCRIPTION -> CURRENCY CODE matches that entered in SETTINGS -> CHANNEL MANAGER -> AGODA.com -> CURRENCY.