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== Troubleshooting ==
== Troubleshooting ==
  '''Guest made a payment but booking shows cancelled'''
  '''Guest made a payment but booking shows cancelled'''
  This happens when you have set {{#fas:cog}} (SETTINGS) PAYMENTS >PAYMENT COLLECTION ‘Non Payment Booking Status’ = Cancelled and the system does not know about the payment.  
  This happens when you have set {{#fas:cog}} (SETTINGS) BOOKING ENGINE > DEPOSIT COLLECTION DIRECT BOOKINGS ‘Non Payment Booking Status’ = Cancelled and the system does not know about the payment.  
  Possible Reasons:
  Possible Reasons:
  *The IPN is not or not correctly set up in your Paypal account
  *The IPN is not or not correctly set up in your Paypal account