Category:Confirmation Messages: Difference between revisions
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If you have set "Non Payment Booking Status" = Request in SETTINGS->PROPERTIES->PAYMENT COLLECTION the confirmation message will be sent after the guest clicked "Confirm Booking" (before they paid). | If you have set "Non Payment Booking Status" = Request in SETTINGS->PROPERTIES->PAYMENT COLLECTION the confirmation message will be sent after the guest clicked "Confirm Booking" (before they paid). | ||
If the guest | If the guest chooses "offline payment", "custom gateway" or credit card collection Depending the payment method the the system may send out two confirmations. | ||
The first confirmation message is sent out as soon as the guest clicks "Confirm Booking" to confirm their request. | The first confirmation message is sent out as soon as the guest clicks "Confirm Booking" to confirm their request. | ||
A second message containing the payment instruction message will be sent if a payment instruction for this method is entered in SETTINGS->PROPERTIES->PAYMENT COLLECTION->OFFLINE PAYMENT/CREDIT CARD CUSTOM GATEWAY after the guest completed the payment, entered their card details or accepted to pay offline. | A second message containing the payment instruction message will be sent if a payment instruction for this method is entered in SETTINGS->PROPERTIES->PAYMENT COLLECTION->OFFLINE PAYMENT/CREDIT CARD CUSTOM GATEWAY after the guest completed the payment, entered their card details or accepted to pay offline. | ||
If you do not want to send two confirmation messages set Non Payment Booking Status" = Cancelled. | If you do not want to send two confirmation messages set "Non Payment Booking Status" = Cancelled. | ||
== Email Subject == | == Email Subject == | ||