Stripe

This page is about the menu SETTINGS->PROPERTIES->PAYMENT COLLECTION->STRIPE

1 Setup

To use this payment option you will need an account with the payment provider.

Register here for a Stripe account.

To connect your Stripe Account click on the "Connect to Stripe" button.

If you are using the control panel under your own domain you will not see this button.

Alternatively enter the "Live Secret Key" and the "Live Publishable Key" you can find this information on your Stripe Dashboard, click on your account name (Top Right Corner) and than Account Settings > Api Keys.

Stripe will display the booking reference in a data field called "data-description".

1.1 Send credit card details to Stripe

If you set "Save all cards to Stripe" = Yes all credit cards including cards supplied by all channels will be sent directly to Stripe and not stored at Beds24.

Credit card details can also be sent manually to Stripe.

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The card will be saved as a new customer in Stripe with the booking number as a reference. Once the new customer is created in Stripe the card can be charged.

Stripe will normally only accept valid cards. If Stripe reject the card, it's details will still be visible at Beds24.

1.2 Collect payment

Payments for bookings with deposit collection on the Beds24 booking page will be automatically collected.

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You will see the paid amount in the "Charges and Payments" and "Invoice" tabs of the booking.

You can choose if the card is

• immediately charged (Capture=Yes)
• if you want to make sure that the amount is available (Capture=No) .

1.3 Additional charges and charges on cards submitted from OTAs

Further charges or charges on cards transmitted from OTAs can be made from within the booking or in Stripe. Automatic charging is not possible. You can set up an Auto Action (SETTINGS -> GUESTMANAGEMENT->AUTO ACTIONS) to flag these bookings so you can find them easily. You can set up a customer report for these bookings (REPORTS-> CUSTOM REPORTS) which you show on the dashboard.

1.4 Virtual Cards

Virtual cards work the same way as "real" cards. Often virtual cards are only valid for a certain period. For details please ask the channel which provides the card.

1.4.1 Error when charging Booking.com and Expedia Virtual Cards

When charging Booking.com and Expedia Virtual Cards with Stripe you may receive this this error: An error occured while processing this card

Possible reasons:

• Merchant Code: The merchant code reflects your type of business (hotel, restaurant, grocery shop etc.). You can only charge a virtual card for a booking if you merchant code category (MCC) is relating to accommodation – 7011. Contact Stripe support and ask them to let your MCC code to reflect 7011.

• Missing CVC: Booking.com and Expedia do not always send a CVC virtual cards. Ask the channel to povide a CVC for the virtual card and manuelly reenter it. For Expedia virtual cards you can try to add the generic CVC codes:
  • Visa/Mastercard: 469
  • American Express: 2469

• Incorrect amount: Double-check you charge the exact amount sent by the channel from the booking.

1.5 Refund of Payments in Stripe

Payments can be manually refunded from within the Stripe account. You will also need to enter them manually into the booking.

1.6 Troubleshooting and Issues

It has been reported that Browser IE 11 does not show the Stripe payment form when the booking page (and Stripe form) is in an iFrame unless the following Meta tag is included on the parent page.
<meta http-equiv="x-ua-compatible" content="IE=edge">

Accept Cards without CVC
Log into your Stripe account and go to "Radar". You should be able to process charges without the CVC once you turn off that requirement in Radar.