Paypal: Difference between revisions
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[[Category:Wordpress]] | [[Category:Wordpress]] | ||
[[Category:Apps_Plugins_and_Extentions]] | [[Category:Apps_Plugins_and_Extentions]] | ||
''This page is about the menu SETTINGS-> | ''This page is about the menu SETTINGS->PAYMENTS->PAYMENT GATEWAYS->PAYPAL'' | ||
__TOC__ | __TOC__ | ||
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=== Troubleshooting === | === Troubleshooting === | ||
'''Guest made a payment but booking shows cancelled''' | '''Guest made a payment but booking shows cancelled''' | ||
This happens when you have set SETTINGS-> | This happens when you have set SETTINGS->PAYMENTS->PAYMENT COLLECTION ‘Non Payment Booking Status’ = Cancelled and the system does not know about the payment. | ||
Possible Reasons: | Possible Reasons: | ||
*The IPN is not or not correctly set up in your Paypal account | *The IPN is not or not correctly set up in your Paypal account | ||
*You have entered the wrong email address. If you have multiple Emails in Paypal make sure you enter the primary one in SETTINGS-> | *You have entered the wrong email address. If you have multiple Emails in Paypal make sure you enter the primary one in SETTINGS->PAYMENTS->PAYMENT GATEWAYS->PAYPAL | ||
Go to SETTINGS-> | Go to SETTINGS->PAYMENTS->PAYMENT GATEWAYS->PAYPAL and click on HELP for more instructions. | ||
For this booking you will need to manually set it to “Confirmed” and enter the payment in the booking. | For this booking you will need to manually set it to “Confirmed” and enter the payment in the booking. | ||