Messages: Difference between revisions
Jump to navigation
Jump to search
Markkinchin (talk | contribs) No edit summary |
No edit summary |
||
| Line 6: | Line 6: | ||
''This page is about the menu MESSAGES'' | ''This page is about the menu MESSAGES'' | ||
This page explains how to view and answer messages from OTAs directly from Beds24. | |||
==View messages from guests== | |||
*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]]. | *You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]]. | ||
*The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links. | *The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links. | ||
*You and your guests will see the messages in the Airbnb extranet. | *You and your guests will see the messages in the Airbnb extranet. | ||
==Send messages to guests== | |||
Open the booking and go to the "API Messages" tab or click on the message on the dashboard to open the thread. | Open the booking and go to the "API Messages" tab or click on the message on the dashboard to open the thread. | ||
| Line 18: | Line 19: | ||
Auto Actions can also be used to send message templates from the "Mail & Actions" tab. | Auto Actions can also be used to send message templates from the "Mail & Actions" tab. | ||
==Supported OTA's == | |||
===Airbnb=== | |||
You can communicate with Airbnb guests directly from Beds24. | |||
Airbnb does not support HTML so you will need to add a plain text version to your Auto Actions. | |||
The messages will be added to the Airbnb reservation message thread. | |||
Note: This will only work if API messaging is activated. See the instructions on the [[AirBnB.com_XML#Messaging|Airbnb help page]] on how to enable this function. | Note: This will only work if API messaging is activated. See the instructions on the [[AirBnB.com_XML#Messaging|Airbnb help page]] on how to enable this function. | ||