Questions and Answers: Difference between revisions
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Yes, Bookings can be changed or moved to another room if required. | Yes, Bookings can be changed or moved to another room if required. | ||
Open the booking and go to the Summary tab, then change the room/unit and click SAVE. | |||
Go to BOOKINGS > Booking Grid and you can drag and drop a booking from one room to another. | |||
'''Can I (owner) cancel bookings?''' | '''Can I (owner) cancel bookings?''' | ||
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Yes, you can provide guests the option to view and cancel bookings but not change them. | Yes, you can provide guests the option to view and cancel bookings but not change them. | ||
If the booking was made a Channel, suggest the guest contacts the Channel to cancel the booking, this ensures that your availability is updated and the dates re-opened. | |||
'''Can bookings be grouped together?''' | '''Can bookings be grouped together?''' | ||
If your guests book multiple rooms, you can 'Group' the bookings together, you will see the list of 'grouped' bookings when you open any one of the bookings in the Group. | If your guests book multiple rooms, you can 'Group' the bookings together, you will see the list of 'grouped' bookings when you open any one of the bookings in the Group. | ||
Open the initial booking (Master), go to the Invoice tab and scroll to the bottom, then add the new booking into the 'Add Existing booking to Group'. | |||
'''What information is gathered during the booking process?''' | '''What information is gathered during the booking process?''' | ||
You can set which information you require your guest to enter when they make a booking. You can set optional/mandatory information, additionally you can set Custom Questions (if required). | You can set which information you require your guest to enter when they make a booking. You can set optional/mandatory information, additionally you can set Custom Questions (if required). | ||
Go to SETTINGS > PROPERTIES > BOOKING QUESTIONS you can identify the Standard Questions and define any additional questions in Custom Questions. | |||
'''How can I change the details in the first line of the Charges & Payments and/or Invoice tab of a booking?''' | '''How can I change the details in the first line of the Charges & Payments and/or Invoice tab of a booking?''' | ||