Messages: Difference between revisions
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[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||
[[Category:Automation]] | [[Category:Automation]] | ||
<div class="heading">Messages</div> | |||
This page is about the menu MESSAGES andexplains how to view and answer messages from OTAs directly from Beds24. | |||
=Funcitionality= | |||
*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]]. | *You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]]. | ||
*The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links. | *The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links. | ||
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Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab. | Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab. | ||
=Supported OTA's = | |||
==Airbnb== | |||
You can communicate with Airbnb guests directly from Beds24. | You can communicate with Airbnb guests directly from Beds24. | ||
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Airbnb supports attachments in JPG, GIF and PNG format. | Airbnb supports attachments in JPG, GIF and PNG format. | ||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> This will only work if API messaging is activated. See the instructions on the [[AirBnB.com_XML#Messaging|Airbnb help page]] on how to enable this function. | |||