Booking.com: Synchronise bookings prices availability: Difference between revisions
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<div class="heading">Booking.com: Syncronize Bookings, Prices and Availability</div> | <div class="heading">Booking.com: Syncronize Bookings, Prices and Availability</div> | ||
This page is about the menu SETTINGS {{#fas:cog}} | This page is about the menu SETTINGS {{#fas:cog}} > CHANNEL MANAGER > BOOKING.COM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com | ||
Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if you want to import properties from Booking.com to Beds24. | Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if you want to import properties from Booking.com to Beds24. | ||
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*import bookings, modifications to bookings and cancellations, importing modifications or cancellations can be disabled for individual bookings | *import bookings, modifications to bookings and cancellations, importing modifications or cancellations can be disabled for individual bookings | ||
*create Booking.com rate plans | *create Booking.com rate plans | ||
*report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS | *report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.com | ||
*create and manage promotions | *create and manage promotions | ||
*view reviews and react to reviews | *view reviews and react to reviews | ||
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3. '''Derived Prices (RLO)''' - If Booking.com has set up derived (RLO) prices for you where Booking.com calculates prices for different occupancies from the standard price sent from Beds24 set the Booking.com Rate Type to '''Per Day Pricing'''. <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> With derived (RLO) prices Booking.com do not allow you to send a single price. We recommend you use "Per Occupancy Pricing" instead so you can control all prices from Beds24. | 3. '''Derived Prices (RLO)''' - If Booking.com has set up derived (RLO) prices for you where Booking.com calculates prices for different occupancies from the standard price sent from Beds24 set the Booking.com Rate Type to '''Per Day Pricing'''. <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> With derived (RLO) prices Booking.com do not allow you to send a single price. We recommend you use "Per Occupancy Pricing" instead so you can control all prices from Beds24. | ||
*If you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS | *If you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. | ||
For '''dorms''' Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= Per Day Pricing. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS | For '''dorms''' Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= Per Day Pricing. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]]. | ||
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day". | <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day". | ||
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Booking.com can support more than one price per room and day. | Booking.com can support more than one price per room and day. | ||
If you need additional rate plans, for example a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS | If you need additional rate plans, for example a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. | ||
[[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these mapping instructions if you have multiple rate codes]]. | [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these mapping instructions if you have multiple rate codes]]. | ||
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==5. Limit the maximum number accepted bookings if you do not want to offer all rooms == | ==5. Limit the maximum number accepted bookings if you do not want to offer all rooms == | ||
By default all available rooms are sent to activated channels. In SETTINGS | By default all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings for this channel. | ||
==6. Activate in Beds24 and Booking.com== | ==6. Activate in Beds24 and Booking.com== | ||
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7) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix. | 7) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix. | ||
8) Channel collect payments will be shown in the booking invoice if SETTINGS | 8) Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER “Import Channel Collect Payments” is set to “Yes”. | ||
9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS | 9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER “Import Cancel Fees” is set to “Yes”. | ||
== 7. Check that the connection is working properly == | == 7. Check that the connection is working properly == | ||
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=Create and manage Booking.com promotions= | =Create and manage Booking.com promotions= | ||
Promotions can be created, modified and deactivated in SETTINGS | Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. | ||
[[Booking.com:_Promotions|Click here for more information and setup instructions.]] | [[Booking.com:_Promotions|Click here for more information and setup instructions.]] | ||
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[[Media:bookingcom_manage.png|view large]] | [[Media:bookingcom_manage.png|view large]] | ||
If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS | If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER. | ||
<embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo> | <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo> | ||
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'''OCCUPANCY_NOT_VALID''' | '''OCCUPANCY_NOT_VALID''' | ||
Check that "Max guests" set in SETTINGS | Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room in your Booking.com extranet. | ||
'''Did not set price to XX on date xxxx-xx-xx for Room 'abd' and Rate Category 'def' and occupancy x because the room has a max occupancy of x.''' | '''Did not set price to XX on date xxxx-xx-xx for Room 'abd' and Rate Category 'def' and occupancy x because the room has a max occupancy of x.''' | ||
You have either set the wrong number of guests in Booking.com or in SETTINGS | You have either set the wrong number of guests in Booking.com or in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP. Please correct so both numbers are the same. | ||
'''TAG_HAS_INVALID_VALUE ''' | '''TAG_HAS_INVALID_VALUE ''' | ||
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'''How do I add a promotion or special price?''' | '''How do I add a promotion or special price?''' | ||
You can set up promotions directly in Beds24 in SETTINGS | You can set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the Booking.com extranet. | ||
'''How do I add extra costs or fees?''' | '''How do I add extra costs or fees?''' | ||
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Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking. | Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking. | ||
If you use Stripe you can set in SETTINGS | If you use Stripe you can set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.com. | ||
'''I originally set my connection as a one-way connection, now I want a two-way connection''' | '''I originally set my connection as a one-way connection, now I want a two-way connection''' | ||
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection. | You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection. | ||