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=== Send Emails/Message/SMS to guests === | === Send Emails/Message/SMS to guests === | ||
Message API messages will be shown in the message tab of the booking and in the Channel Message centre. Currently this is only available for Booking.com and Airbnb. | |||
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*Booking Status = Cancelled | *Booking Status = Cancelled | ||
Message tab: | Message tab: For channels using the Message API, then enter the text in the Plain text box, for emails enter the text in the HTML box. | ||
* | |||
* | *'''Send Message''' = Booking API/Smart Email | ||
If the "Mail & Actions" tab contains a "real" Email address the message is sent to the guests Email address. If only a masked Email address is available the message sends via the channels API messaging systems if possible. | |||
If no connection to a messaging system is available the message will send to the Email address from the "Mail & Actions" tab of the Email. | |||
*'''Email Subject''' - enter the subject for your Guests | |||
*'''Plain Text Box''' - will send to channels using Message API | |||
Message Text :- enter the text you wish to send to your guests include URL, you can set a value/percentage or full amount. [[Template_Variables| see here]] | |||
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you are using deposit collection make sure you set SETTINGS->PAYMENTS->PAYMENT COLLECTION "Non Payment Booking Status" = Request. | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you are using deposit collection make sure you set SETTINGS->PAYMENTS->PAYMENT COLLECTION "Non Payment Booking Status" = Request. | ||