Airbnb Mapping: Difference between revisions

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= Troubleshooting and common errors =
= Troubleshooting and common errors =
==Troubleshooting==


  '''You need to complete the API onboarding flow before publishing the listing'''
  '''You need to complete the API onboarding flow before publishing the listing'''
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  7. Click 'Publish'
  7. Click 'Publish'
  <embedvideo service="youtube"><embedvideo service="youtube">https://youtu.be/gLwJWPTgrdw</embedvideo>
  <embedvideo service="youtube"><embedvideo service="youtube">https://youtu.be/gLwJWPTgrdw</embedvideo>
'''Not Processed '''
Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket.
'''You do not have permission to access this resource'''
Click "Disconnect" and then reconnect the room and to your listing in Airbnb.


  '''Unable to perform action. Please try again later or contact support if you need immediate assistance'''
  '''Unable to perform action. Please try again later or contact support if you need immediate assistance'''
  Go to your Airbnb Account, switch to Hosting, and follow the steps in Airbnb to verify your account.  
  Go to your Airbnb Account, switch to Hosting, and follow the steps in Airbnb to verify your account.  


  '''Not Connected '''
  '''Calendar will not Load, it will only show a loading spinner wheel.'''
  You have disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it.  
  Please check that you have prices set and they are sending to AirBnb, have a look under
{{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > MAPPING, and click on "Price Data" to check if prices are being sent to AirBnb.
 
'''Sorry, we cannot activate your listing.'''
It seems you have an issue with your “Booking settings” in your Airbnb account. Please log into your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place


  '''Listing shows as  "Importing" in the  Airbnb Extranet '''
  '''Listing shows as  "Importing" in the  Airbnb Extranet '''
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  If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.
  If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.


  '''Sorry, we cannot activate your listing.'''
  '''You have reached your Airbnb access quota'''
  It seems you have an issue with your “Booking settings” in your Airbnb account.  Please log into your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place
Wait ten minutes and then try again. If it continues repeatedly let us know.
 
  '''Your listing has been temporarily paused and can't be turned on until you reactivate it. '''
If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help.
 
'''No "Update Airbnb" button'''
  If you do not see an "Update Airbnb" button the connection is lost.  Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.
 
'''Messages do not send or import to Beds24'''
Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your messages' in the list of permissions, disconnect and then reconnect the Airbnb account.
 
'''Airbnb account is not connected, please connect account'''
  Log into your Airbnb account
 
 
==Common Errors==
 
'''Not Processed '''
Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket.
 
'''You do not have permission to access this resource'''
Click "Disconnect" and then reconnect the room and to your listing in Airbnb.  
 
'''Not Connected '''
You have disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it.  


  '''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing'''
  '''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing'''
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  Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.  
  Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.  
  If you do not need to change your address details then go to  {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > AIRBNB  > SPECIFIC CONTENT and set "Update Address" = No.
  If you do not need to change your address details then go to  {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > AIRBNB  > SPECIFIC CONTENT and set "Update Address" = No.
  '''Your listing has been temporarily paused and can't be turned on until you reactivate it. '''
If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help.


  '''The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues.'''  
  '''The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues.'''  
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  '''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.'''
  '''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.'''
  Go to Settings > Channel Manager > Property Content  > Room Content and set a Rack Rate which meets Airbnb's requirements.
  Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > PROPERTY CONTENT > ROOM CONTENT and set a Rack Rate which meets Airbnb's requirements.


  '''The listing is subject to city registration. Please submit an application or input existing registration details'''
  '''The listing is subject to city registration. Please submit an application or input existing registration details'''
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  '''Listing is classified not suitable for children'''
  '''Listing is classified not suitable for children'''
  Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children.
  Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children.
'''You have reached your Airbnb access quota'''
Wait ten minutes and then try again. If it continues repeatedly let us know.


  '''Too many redirects'''
  '''Too many redirects'''
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  '''Smart Pricing was not deactivated before connecting'''
  '''Smart Pricing was not deactivated before connecting'''
  If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.
  If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.
'''No "Update Airbnb" button'''
If  you do not see an "Update Airbnb" button the connection is lost.  Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.


  '''Access denied to Airbnb'''
  '''Access denied to Airbnb'''
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  '''This listing's property type does not support multiple inventories.''' OR '''room_type_invetory_not_supported'''
  '''This listing's property type does not support multiple inventories.''' OR '''room_type_invetory_not_supported'''
  Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES >  DESCRIPTION and the  'Listing Type' match with the  'Property Type Group'  you have selected in{{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.  Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}}  </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.
  Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES >  DESCRIPTION and the  'Listing Type' match with the  'Property Type Group'  you have selected in{{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.  Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}}  </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.
'''Messages do not send or import to Beds24'''
Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your messages' in the list of permissions, disconnect and then reconnect the Airbnb account.
'''Airbnb account is not connected, please connect account'''
Log into your Airbnb account


  '''Not enough beds for person capacity'''
  '''Not enough beds for person capacity'''
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  *Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME  
  *Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME  
  *Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS
  *Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS
'''Calendar will not Load, it will only show a loading spinner wheel.'''
Please check that you have prices set and they are sending to AirBnb, have a look under
{{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > MAPPING, and click on "Price Data" to check if prices are being sent to AirBnb.


  '''Please select a consistent property type and space type'''
  '''Please select a consistent property type and space type'''
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