Expedia Mapping: Difference between revisions

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=Common Errors=
=Common Errors=
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<div  class="headline-collapse" >Unsupported operation. Message cannot be added to the specified message thread ID ec54f39b-4e10-432a-a121-538ac6b39c4e because the reservation was made on an unsupported point-of-sale.</div>
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The booking was made on an Expedia partner site for which Expedia does not support messaging.
If there is an error on an update, the error message returned by Expedia will be emailed to you.
Common errors and their solutions are:
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  '''Unsupported operation. Message cannot be added to the specified message thread ID ec54f39b-4e10-432a-a121-538ac6b39c4e because the reservation was made on an unsupported point-of-sale. '''
The booking was made on an Expedia partner site for which Expedia does not support messaging.


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<div  class="headline-collapse" >Access to this API with a non-API account is forbidden. Please use an API account.</div>
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Check if your property is activated for Beds24 channel manager in your Expedia extranet.  If it is check the ID is entered correctly also try removing your username and password if entered SAVE and then check if your codes are accessible.
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If there is an error on an update, the error message returned by Expedia will be emailed to you.
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Common errors and their solutions are:
<div  class="headline-collapse" >Hotel ID not found. You either specified an invalid hotel ID or your account is not linked to this hotel.</div>
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Please check with Expedia support that your account is properly set up for channel management with Beds24.  If it is check the ID is entered correctly also try removing your username and password if entered SAVE and then check if your codes are accessible.
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<div  class="headline-collapse" >Pricing models mismatch: you tried to update a price for OCCUPANCY_PRICING, but your property is not configured for this pricing.</div>
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Your pricing model is per day pricing so change the selector for "Price model" to "Per Day Pricing".
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  '''Access to this API with a non-API account is forbidden. Please use an API account.'''
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Check if your property is activated for Beds24 channel manager in your Expedia extranet. If it is check the ID is entered correctly also try removing your username and passsword if entered SAVE and then check if your codes are accessible.  
<div class="headline-collapse" >The [amount] cannot be specified with conflicting values within the same request.</div>
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Your pricing model is per day pricing so change the selector for "Price model" to "Per Day Pricing".
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  '''Hotel ID not found. You either specified an invalid hotel ID or your account is not linked to this hotel'''
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Please check with Expedia support that your account is properly set up for channel management with Beds24. If it is check the ID is entered correctly also try removing your username and passsword if entered SAVE and then check if your codes are accessible.  
<div class="headline-collapse" >Can't specify person count for PDP rate plan.</div>
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Your pricing model is per day pricing. Change the selector for "Price model" to "Per Day Pricing".
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  '''Pricing models mismatch: you tried to update a price for OCCUPANCY_PRICING, but your property is not configured for this pricing.'''
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Your pricing model is per day pricing so change the selector for "Price model" to  "Per Day Pricing".
<div class="headline-collapse" >Pricing models mismatch: your property is configured to use OCCUPANCY_PRICING.</div>
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Change the selector for "Price model" to  "Occupancy Pricing"
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  '''The [amount] cannot be specified with conflicting values within the same request.'''
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  Your pricing model is per day pricing so change the selector for "Price model" to  "Per Day Pricing".
<div class="headline-collapse" >Sell Rates are expected for Agency or Flex rate plans, when hotel level rate acquisition is Sell Rate.</div>
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Change the setting for "Acquisition Type" to "Sell".
It  you have both sell and net rate rate plans set "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id in SETTINGS-> CHANNEL MANAGER >


  '''Can't specify person count for PDP rate plan'''
EXPEDIA and make sure you have mapped the mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.  
Your pricing model is per day pricing. Change the selector for "Price model" to "Per Day Pricing".
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  '''Pricing models mismatch: your property is configured to use OCCUPANCY_PRICING.'''
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Change the selector for "Price model" to "Occupancy Pricing"
<div class="headline-collapse" >Sell Rates are not expected for Merchant rate plan or Net Rate hotels.</div>
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Change the setting for "Acquisition Type" to "Net".


'''Sell Rates are expected for Agency or Flex rate plans, when hotel level rate acquisition is Sell Rate'''
If you have both sell and net rate rate plans set  "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id SETTINGS-> CHANNEL MANAGER > EXPEDIA and make sure you have mapped the  mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.  
  Change the setting for "Acquisition Type" to "Sell".
</div></div>
  It you have both sell and net rate rate plans set  "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id in SETTINGS-> CHANNEL MANAGER > EXPEDIA and make sure you have mapped the  mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.  


'''Sell Rates are not expected for Merchant rate plan or Net Rate hotels.'''
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  Change the setting for "Acquisition Type" to "Net".
<div class="headline-collapse" >The following roomtype id (xxxxx) does not belong to the given hotel: xxxxx.</div>
  If  you have both sell and net rate rate plans set  "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id SETTINGS-> CHANNEL MANAGER > EXPEDIA and make sure you have mapped the  mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.
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You are trying to update rooms which you do not have in Expedia. You can only update IDs which you see when you go to SETTINGS-CHANNEL MANAGER-Expedia and then click on "Get Codes"
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  '''The following roomtype id (xxxxx) does not belong to the given hotel: xxxxx'''
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You are trying to update rooms which you do not have in Expedia. You can only update IDs which you see when you go to SETTINGS-CHANNEL MANAGER-Expedia and then click on "Get Codes"
<div class="headline-collapse" >Invalid data in request: Provided id xxx is not integer. </div>
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Please check your mapping. You can only update IDs which you see when you click on and then click on "Get Codes" in  SETTINGS-CHANNEL MANAGER > EXPEDIA or the " Channels" tab of the prices.
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  ''' Invalid data in request: Provided id xxx is not integer '''
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  Please check your mapping. You can only update IDs which you see when you click on and then click on "Get Codes" in SETTINGS-CHANNEL MANAGER > EXPEDIA or the " Channels" tab of the prices.
<div class="headline-collapse" >Stop sell outside of Y with remaining base availability
and Unable to set total inventory below the current base allocation value.
  and Inventory request adjusted to prevent prohibited base availability decrease</div>
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'''Stop sell outside of Y with remaining base availability '''
Base allocation (or contracted allotment) is a minimum number of rooms you have agreed to sell through Expedia.  When the availability the channel manger sends falls below the base allocation, Expedia will ignore availability sent from the channel manager.
and
'''Unable to set total inventory below the current base allocation value.'''
and '''Inventory request adjusted to prevent prohibited base availability decrease'''
Base allocation (or contracted allotment) is a minimum number of rooms you have agreed to sell through Expedia.  When the availability the channel manger sends falls below the base allocation, Expedia will ignore availability sent from the channel manager.
  A common cause of this error is not having a valid price for the room in Beds24 on the affected dates.  
  A common cause of this error is not having a valid price for the room in Beds24 on the affected dates.  
  Any date without a price will be closed in Beds24 and we will send an inventory of zero to Expedia.
  Any date without a price will be closed in Beds24 and we will send an inventory of zero to Expedia.
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  *Beds24: change your inventory to send the allotment you have guaranteed Expedia (e.g. by removing bookings from other sources)
  *Beds24: change your inventory to send the allotment you have guaranteed Expedia (e.g. by removing bookings from other sources)
  *Expedia: Ask Expedia to remove the guaranteed allotment
  *Expedia: Ask Expedia to remove the guaranteed allotment
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  '''The value '' of attribute 'password' on element 'Authentication' is not valid with respect to its type,  '''
  '''The value '' of attribute 'password' on element 'Authentication' is not valid with respect to its type,  '''
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