TTLock: Difference between revisions
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= Troubleshooting = | = Troubleshooting = | ||
'''Invalid account or invalid password''' | <div class="mw-collapsible mw-collapsed"> | ||
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'''Invalid account or invalid password''' | |||
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The username and password you provide must be the same username and password you used to create your TTLock account. | |||
This will not necessarily be the same username you use to login to TTLock. For example, if you initially signed up with an email address, then later added a phone number, the correct username will be your email address. | |||
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'''Cannot access the lock you want''' | |||
'''Cannot access the lock you want''' | </div> | ||
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The username you enter must be the top administrator account for the lock - most likely this will be the account that initially set up the lock. | The username you enter must be the top administrator account for the lock - most likely this will be the account that initially set up the lock. | ||
If the account provided is not the top administrator account, then you will not be able to access the lock, even if you can access it in the TTLock app with that account. | If the account provided is not the top administrator account, then you will not be able to access the lock, even if you can access it in the TTLock app with that account. | ||
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== Errors == | == Errors == | ||
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'''Error: "You are using a low version APP. Please update it to the latest version and re-add the lock"''' | '''Error: "You are using a low version APP. Please update it to the latest version and re-add the lock"''' | ||
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This error can be fixed by deleting the lock from the TTLock app and then re-adding it. | This error can be fixed by deleting the lock from the TTLock app and then re-adding it. | ||
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'''Error: "failed or means no - 表示失败或否"''' | '''Error: "failed or means no - 表示失败或否"''' | ||
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This error usually means the bluetooth connection between the lock and the gateway is too weak. | This error usually means the bluetooth connection between the lock and the gateway is too weak. | ||
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'''Error: "The gateway is busy. Please try again later. - 网关正忙，请稍后再试。" | '''Error: "The gateway is busy. Please try again later. - 网关正忙，请稍后再试。" | ||
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This error means their is a problem with the gateway's connection to the internet. | This error means their is a problem with the gateway's connection to the internet. | ||
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'''Error: "The Lock is not connected to any Gateway. - 锁附近没有可用的网关。" | '''Error: "The Lock is not connected to any Gateway. - 锁附近没有可用的网关。" | ||
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This error means there is a problem with a lock's connection to the gateway. | This error means there is a problem with a lock's connection to the gateway. | ||
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= FAQ = | = FAQ = | ||