Boost your listing's search ranking: Difference between revisions
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[[Image:guest-favourite.jpg|center|500px|link=]] | [[Image:guest-favourite.jpg|center|500px|link=]] | ||
=Pictures= | =Gemeral Recommendations= | ||
==Pictures== | |||
Pictures are the first impression that guests have. You should provide as many pictures as possible in high resolution. | Pictures are the first impression that guests have. You should provide as many pictures as possible in high resolution. | ||
Recommended are 20+ pictures. Make sure all have caption and make sure your first (key) picture and your headline work together. | Recommended are 20+ pictures. Make sure all have caption and make sure your first (key) picture and your headline work together. | ||
==Managing Pictures in Beds24== | ===Managing Pictures in Beds24=== | ||
You can add and manage pictures in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES. | You can add and manage pictures in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES. | ||
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Some OTAs support tags. If you add tags directly in Beds24 there is a dropdown with commonly used tags but you can also add other tags manually. Booking.com recommends adding seasonal pictures and tag them with the season. They will then display the season picture according to the season the guest want to travel. | Some OTAs support tags. If you add tags directly in Beds24 there is a dropdown with commonly used tags but you can also add other tags manually. Booking.com recommends adding seasonal pictures and tag them with the season. They will then display the season picture according to the season the guest want to travel. | ||
=Features and Amenities= | ==Features and Amenities== | ||
Having the right amenities will ensure your listing is not excluded from filtered searches. Some channels also support "Location Type" and "Nearby" features to allow guests to narrow down search results. | Having the right amenities will ensure your listing is not excluded from filtered searches. Some channels also support "Location Type" and "Nearby" features to allow guests to narrow down search results. | ||
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On Airbnb some amenities, such as pools, hot tubs and washer/dryers, can significantly improve listing performance. Allowing pets and providing a kitchen, WiFi and TV can have a more moderate but still noticeable effect on the performance on Airbnb. | On Airbnb some amenities, such as pools, hot tubs and washer/dryers, can significantly improve listing performance. Allowing pets and providing a kitchen, WiFi and TV can have a more moderate but still noticeable effect on the performance on Airbnb. | ||
==Setting up Features and Amenities in Beds24== | ===Setting up Features and Amenities in Beds24=== | ||
You can add them via a copy and paste. Beds24 supports both property features and room features: | You can add them via a copy and paste. Beds24 supports both property features and room features: | ||
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We aim to support all features the channels support If some features are not yet available, please reach out to us via a support ticket. | We aim to support all features the channels support If some features are not yet available, please reach out to us via a support ticket. | ||
=Rules and Policies= | ==Rules and Policies== | ||
Travelers value the ability to get a refund if their plans change. | Travelers value the ability to get a refund if their plans change. | ||
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*Listings where guests do not have to pay the full amount upfront tend to perform better. | *Listings where guests do not have to pay the full amount upfront tend to perform better. | ||
=Descriptive texts= | ==Descriptive texts== | ||
Some channels allow for a "headline" rather than a property name. Choose your headline carefully and make sure your first (key) picture and your headline work together. | Some channels allow for a "headline" rather than a property name. Choose your headline carefully and make sure your first (key) picture and your headline work together. | ||
Make sure your descriptions are accurate so guests know what to expect. Guests who find what they expected are less likely to leave a bad review. | Make sure your descriptions are accurate so guests know what to expect. Guests who find what they expected are less likely to leave a bad review. | ||
=Communication= | ==Communication== | ||
Successful hosting requires excellent communication between hosts and guests. Effective communication is essential for happy guests, 5-star reviews, and repeat bookings. | Successful hosting requires excellent communication between hosts and guests. Effective communication is essential for happy guests, 5-star reviews, and repeat bookings. | ||
On our blog we provide additional information and an example [https://blog.beds24.com/ultimate-guide-to-effective-guest-communication/ messaging flow]. | On our blog we provide additional information and an example [https://blog.beds24.com/ultimate-guide-to-effective-guest-communication/ messaging flow]. | ||
==Communication via Beds24== | ===Communication via Beds24=== | ||
Beds24 allows you to set up automated messages so you can provide your guests with all relevant information when they need it. | Beds24 allows you to set up automated messages so you can provide your guests with all relevant information when they need it. | ||
Direct integration with Airbnbs, Booking.coms, Expedias and Vrbos messaging system allow you to communicate with their guests directly and securely from Beds24 via the channels messaging system. | Direct integration with Airbnbs, Booking.coms, Expedias and Vrbos messaging system allow you to communicate with their guests directly and securely from Beds24 via the channels messaging system. | ||
=Reviews= | ==Reviews== | ||
Most travelers rely on reviews before booking. | Most travelers rely on reviews before booking. | ||
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If possible you should make it a habit to review all guests directly after departure because hosts who leave a review for their guests are likely to receive a review back from their guests. | If possible you should make it a habit to review all guests directly after departure because hosts who leave a review for their guests are likely to receive a review back from their guests. | ||
==Managing reviews in Beds24== | ===Managing reviews in Beds24=== | ||
Direct integration with Airbnbs, Expedias and Vrbos reviews allow you to manage your reviews directly from Beds24. You can view your reviews directly in Beds24, reply to them and review the guest. | Direct integration with Airbnbs, Expedias and Vrbos reviews allow you to manage your reviews directly from Beds24. You can view your reviews directly in Beds24, reply to them and review the guest. | ||
We suggest you actively ask tor reviews via an Auto Action. | We suggest you actively ask tor reviews via an Auto Action. | ||
=Communicate proactively= | ==Communicate proactively== | ||
Use Auto Actions to give your guests relevant information at any stage of their stay. | Use Auto Actions to give your guests relevant information at any stage of their stay. | ||
About a week before check-in guests start thinking about their arrival. Send them a message informing how the check-in works and if they will need additional information when they will receive them. | About a week before check-in guests start thinking about their arrival. Send them a message informing how the check-in works and if they will need additional information when they will receive them. | ||
=Check your listing regularly= | ==Check your listing regularly== | ||
To stay on top you should actively manage your listings. These are the key tasks you should perform on a regular basis: | To stay on top you should actively manage your listings. These are the key tasks you should perform on a regular basis: | ||