Stripe: Difference between revisions

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<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Do not use API keys to connect in live mode, Stripe considers this insecure and will limit functionality.

==Disputes==

When account holders dispute a payment with their bank, they must provide evidence and substantiate their claim. In many cases, the bank's aim is to protect its customers from having to pay for something that they did not authorise or that they believe has been misrepresented or damaged.

As the seller, you have the right to dispute the account holder's claim and provide evidence to support your argument. Stripe has no control over the bank's decision, but our goal is to help you protect yourself from payment disputes. Our best practices provided here are based on our experience in resolving payment disputes.

Here Stripe provides guidance on how to deal with disputes:

*[https://docs.stripe.com/disputes General Information about disputes]

*[https://docs.stripe.com/disputes/best-practices Best practices for disputes]

*[https://docs.stripe.com/disputes/responding How to react to disputes (accept or dispute)]

== Change of Stripe Account ==

If you have had to change your Stripe account and have Bookings with Credit Cards already stored/authorised, you will need to clear the initial authorisation so you can send a new card to Stripe.

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==Examples and Use Cases==

{| class="wikitable"

! scope="col"| Use Case

@@ Line 212: / Line 212: @@
 <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> Do not use API keys to connect in live mode, Stripe considers this insecure and will limit functionality.
+==Disputes==
+When account holders dispute a payment with their bank, they must provide evidence and substantiate their claim. In many cases, the bank's aim is to protect its customers from having to pay for something that they did not authorise or that they believe has been misrepresented or damaged.
+As the seller, you have the right to dispute the account holder's claim and provide evidence to support your argument. Stripe has no control over the bank's decision, but our goal is to help you protect yourself from payment disputes. Our best practices provided here are based on our experience in resolving payment disputes.
+Here Stripe provides guidance on how to deal with disputes:
+*[https://docs.stripe.com/disputes  General Information about disputes]
+*[https://docs.stripe.com/disputes/best-practices Best practices for disputes]
+*[https://docs.stripe.com/disputes/responding  How to react to disputes (accept or dispute)]
 == Change of Stripe Account ==
 If you have had to change your Stripe account and have Bookings with Credit Cards already stored/authorised, you will need to clear the initial authorisation so you can send a new card to Stripe.
@@ Line 232: / Line 241: @@
 ==Examples and Use Cases==
 {| class="wikitable"
 ! scope="col"| Use Case

Stripe: Difference between revisions

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