Trip: Difference between revisions
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[[Category:Error Messages from Channels]] | [[Category:Error Messages from Channels]] | ||
[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||
<div class="heading"> | <div class="heading">Trip</div> | ||
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > | This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > TRIP and explains how the connection with Trip works and how to set it up. | ||
===General=== | ===General=== | ||
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works. | *[[:Category:Channel Manager|Click here]] for general information on how the channel manager works. | ||
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'''Prices''' | '''Prices''' | ||
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. | *We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. | ||
*One room price per | *One room price per Trip rate plan code can be sent. | ||
*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. | *Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. | ||
*If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price so the full occupancy price can send (note: the per person prices will not send) . | *If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price so the full occupancy price can send (note: the per person prices will not send) . | ||
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=== What you will need === | === What you will need === | ||
*Your | *Your Trip hotel id | ||
=== Set Up=== | === Set Up=== | ||
<div class="mw-collapsible mw-collapsed"> | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | <div class="headline-collapse" > | ||
Step 1: | Step 1: Trip | ||
</div> | </div> | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
You request a connection to Beds24 channel manager from your | You request a connection to Beds24 channel manager from your Trip market manager. If you do not know who your Trip market manager is contact Trip support instead. After Trip has set the connection up you can start setting it up in Beds24. | ||
</div></div> | </div></div> | ||
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</div> | </div> | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
*Enter your | *Enter your Trip hotel id | ||
*Set the currency. If you are using different currencies on | *Set the currency. If you are using different currencies on Trip and on Beds24 you can use the price multiplier (see below) | ||
*Choose the Payment Collect method. This defines whether | *Choose the Payment Collect method. This defines whether Trip collect the payment from the guest or the guest pays at the hotel. | ||
*Set whether breakfast is included in the price or not. | *Set whether breakfast is included in the price or not. | ||
</div></div> | </div></div> | ||
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</div> | </div> | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
Trip does not use room codes. Rate codes are used to identify the room and the rate. | |||
*Click on the "Get Code" link next to the rate plan code setting. | *Click on the "Get Code" link next to the rate plan code setting. | ||
*Choose the | *Choose the Trip standard rate for this room and click on it | ||
*Click SAVE when the correct rate plan code has copied to the rate plan code setting. | *Click SAVE when the correct rate plan code has copied to the rate plan code setting. | ||
[[Image:ctrip_map.png|500px|link=]] | [[Image:ctrip_map.png|500px|link=]] | ||
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*If you use Fixed Prices go to the "Channels" tab of the Fixed Price. | *If you use Fixed Prices go to the "Channels" tab of the Fixed Price. | ||
Trip can set up multiple rate plan codes for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 or daily price to each Trip plan code. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]]. | |||
Because | Because Trip does not use room codes, we need to know all the rate plan codes that are possible to be booked for each room so we can import bookings to the correct room. | ||
If you have a dorm on | If you have a dorm on Trip and you use Fixed Prices set a "Room Price" with the max capacity of 1. | ||
'''Breakfast''' | '''Breakfast''' | ||
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You can set if breakfast included or not. If you want to offer different prices with and without breakfast map your most common option in the channel manager settings. | You can set if breakfast included or not. If you want to offer different prices with and without breakfast map your most common option in the channel manager settings. | ||
You can specify the other price option in the channel manger settings of the Daily Price or the Fixed Price by adding this information to the | You can specify the other price option in the channel manger settings of the Daily Price or the Fixed Price by adding this information to the Trip rate code. | ||
If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit) | If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit) | ||
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'''Payment collection''' | '''Payment collection''' | ||
You can set if guests pay | You can set if guests pay Trip or if they pay at the hotel.. If you want to send prices for Trip collect and hotel collect you can specify this in the channel manger settings of the daily price or the rate by adding this information to the Trip rate code. | ||
If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit) | If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit) | ||
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If you use Fixed Prices go to the "Channels" tab of the Fixed Price. | If you use Fixed Prices go to the "Channels" tab of the Fixed Price. | ||
*/c = | */c = Trip collect | ||
*/h = hotel collect | */h = hotel collect | ||
Example: Fixed Price applies for | Example: Fixed Price applies for Trip collect | ||
[[Image:ctrip_collect.png|500px|link=]] | [[Image:ctrip_collect.png|500px|link=]] | ||
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==Common Errors== | ==Common Errors== | ||
Any errors occurring during updates will be emailed to you with the error message as returned by | Any errors occurring during updates will be emailed to you with the error message as returned by Trip. Below are common error messages and how to fix them. | ||
'''Error ShortText="This hotel is not active in | '''Error ShortText="This hotel is not active in Trip, please wait." Code="375"''' | ||
*Check the | *Check the Trip hotel id you have entered is correct and does not have blank spaces. | ||
*If it is please check contact | *If it is please check contact Trip and ask them to check if they have enabled the connection with Beds24 channel manager. | ||
'''Mismatched payment type. The rate is updated according to the payment type set in | '''Mismatched payment type. The rate is updated according to the payment type set in Trip system, if any question please contact Trip. ''' | ||
Your setting for "Payment Collect" is wrong. You need to change it. | Your setting for "Payment Collect" is wrong. You need to change it. | ||
'''Inactive rate plan for restriction or rate updated''' | '''Inactive rate plan for restriction or rate updated''' | ||
You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER-> | You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER-> Trip and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list. | ||
'''Rate plan and hotel do not match.''' | '''Rate plan and hotel do not match.''' | ||
You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER-> | You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER-> Trip and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list. | ||
==Disconnect== | ==Disconnect== | ||
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room. | *Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room. | ||
*To completely disconnect the channel manager you might need to contact | *To completely disconnect the channel manager you might need to contact Trip and ask them to disconnect you. | ||