Refund Vouchers: Difference between revisions
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In order that you can link the original booking and new booking then you need to add a booking question to collect the original booking id when the guest makes their booking. | In order that you can link the original booking and new booking then you need to add a booking question to collect the original booking id when the guest makes their booking. | ||
1. Go to SETTINGS | 1. Go to {{#fas:cog}} (SETTINGS) PROPERTIES-> BOOKING QUESTIONS > | ||
Create a Custom Booking Question: | Create a Custom Booking Question: | ||
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4. Create an Auto Action to send email confirmation to the guest. | 4. Create an Auto Action to send email confirmation to the guest. | ||
*Go to SETTINGS | *Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> AUTO ACTIONS | ||
It is possible to use the Custom Question to trigger Auto Actions, | It is possible to use the Custom Question to trigger Auto Actions, | ||
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1. Create an Invoicee | 1. Create an Invoicee | ||
Go to SETTINGS | Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > INVOICEES > Create New Invoicee | ||
2. Create the Name and details - for example Invoice = COVID-19 | 2. Create the Name and details - for example Invoice = COVID-19 | ||
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=== Set up Booking Page === | === Set up Booking Page === | ||
3. Go to SETTINGS | 3. Go to {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING QUESTIONS, so the guest can enter the original booking id. | ||
Go to SETTINGS | Go to {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING QUESTIONS > | ||
Create a Custom Booking Question: | Create a Custom Booking Question: | ||
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6. Create an Auto Action to send email confirmation to the guest. | 6. Create an Auto Action to send email confirmation to the guest. | ||
*Go to SETTINGS | *Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS | ||
It is possible to use the Custom Question to trigger Auto Actions, | It is possible to use the Custom Question to trigger Auto Actions, | ||
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=== Setup the Agent Codes === | === Setup the Agent Codes === | ||
1. Go to SETTINGS | 1. Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > BOOKING PAGE > BEHAVIOUR. Enter your "Agent Code". | ||
Then you can add the agency code in the format &agent=AGENT_CODE_SETTING to the URL of your booking page. | Then you can add the agency code in the format &agent=AGENT_CODE_SETTING to the URL of your booking page. | ||
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Create an Offer to use/manage the availability of these Daily Prices/Offers. | Create an Offer to use/manage the availability of these Daily Prices/Offers. | ||
2. Go to SETTINGS | 2. Go to {{#fas:cog}} (SETTINGS) PROPERTIES > OFFERS and create an offer, (Depending on how you want to manage these bookings). | ||
*Set the 'Enable' Always OR Only when available, | *Set the 'Enable' Always OR Only when available, | ||
*Booking Type, | *Booking Type, | ||
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Using daily prices: | Using daily prices: | ||
*Go to PRICES | *Go to PRICES > DAILY PRICE RULES | ||
*set the offer and activate the daily price, untick "Beds24" and tick "Beds24 - agents" to apply this price only to the agent. | *set the offer and activate the daily price, untick "Beds24" and tick "Beds24 - agents" to apply this price only to the agent. | ||
*Enter the Agent code(s) | *Enter the Agent code(s) | ||
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4. Create an Auto Action to send email to the guests you are offering the Special to. | 4. Create an Auto Action to send email to the guests you are offering the Special to. | ||
*Go to SETTINGS | *Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> AUTO ACTIONS | ||
Consider the bookings that were cancelled and how to identify then so you can send the URL to those guests. Did you apply a Booking Info Code, or add NOTES? | Consider the bookings that were cancelled and how to identify then so you can send the URL to those guests. Did you apply a Booking Info Code, or add NOTES? | ||