Category:Booking.com: Difference between revisions
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'''Beds24.com''' | '''Beds24.com''' | ||
Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM | Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Property Code" setting and then SAVE. | ||
[[Image:bookingcom1.png|350px|link=]] | [[Image:bookingcom1.png|350px|link=]] | ||
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Alternatively Booking.com can set up multiple rate ids. If you do not have the appropriate rate ids you need to request Booking.com to add them. | Alternatively Booking.com can set up multiple rate ids. If you do not have the appropriate rate ids you need to request Booking.com to add them. | ||
'''Multiple Rate | '''Multiple Rate Ids using Rates''' | ||
Each rate id can accept one price and optionally (if enabled by booking.com) a single occupancy price. | Each rate id can accept one price and optionally (if enabled by booking.com) a single occupancy price. | ||
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'''Multiple Rate Ids using Offers or Daily Prices''' | '''Multiple Rate Ids using Offers or Daily Prices''' | ||
*Click on the "Get the Booking.com Room and Rate Codes for this Property Code" link to open your mapping codes. | |||
*Identify your rate id's | |||
Multiple rate ids can be entered in the channel manager settings rate id by separating them with colons ''':''' (i.e. 12345678:123456789:1234567810) | Multiple rate ids can be entered in the channel manager settings rate id by separating them with colons ''':''' (i.e. 12345678:123456789:1234567810) | ||
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'''Rate is not active''' | '''Rate is not active''' | ||
You do not have a Booking.com rate id with this number. Please double check your rate | You do not have a Booking.com rate id with this number. Please double check your rate ids and enter a valid Booking.com rate id. | ||
'''Room is not active''' | '''Room is not active''' | ||
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'''Rate does not exist''' | '''Rate does not exist''' | ||
You have added a number which is not a valid Booking.com rate | You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate. Open your rates and make sure the correct booking.com rate ids are entered. | ||
'''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' | '''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' | ||
Have you received a confirmation from Booking.com that the channel management connection for Booking.com is ready? If not please check in our booking.com extranet. If yes please check your hotel | Have you received a confirmation from Booking.com that the channel management connection for Booking.com is ready? If not please check in our booking.com extranet. If yes please check your hotel id and other ids are correctly entered. | ||
'''internal error (database error), please try again later: User 'xmlsupp_bp' has exceeded the 'max_user_connections' resource''' | '''internal error (database error), please try again later: User 'xmlsupp_bp' has exceeded the 'max_user_connections' resource''' | ||
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1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" above. | 1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" above. | ||
2) Multiple Rates - if you want to send multiple prices for a room you must have a rate | 2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Beds24 section above for more details. | ||
3) There are two ways to stop selling a room when available inventory becomes zero. A zero for availability is the normal way to stop selling, this means if there is a cancellation of an existing booking the room will immediately become re-available for booking at Booking.com. The alternative is to close the room, this means the room will not be automatically re-opened after a cancellation. The room will only be re-opened after the next inventory update from Beds24. This can reduce the chance of double bookings but means the room will be unavailable for booking for a short period. | 3) There are two ways to stop selling a room when available inventory becomes zero. A zero for availability is the normal way to stop selling, this means if there is a cancellation of an existing booking the room will immediately become re-available for booking at Booking.com. The alternative is to close the room, this means the room will not be automatically re-opened after a cancellation. The room will only be re-opened after the next inventory update from Beds24. This can reduce the chance of double bookings but means the room will be unavailable for booking for a short period. | ||