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| − | [[Category:Guest Management]]
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| − | [[Category:Messaging]]
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| − | [[Category:Bookings]]
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| | [[Category:Troubleshooting]] | | [[Category:Troubleshooting]] |
| | ''This page is about the menu SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS'' | | ''This page is about the menu SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS'' |
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| − | An Auto Action is an action which can be programmed to occur at a time relative to the booking being made, check in date or check out date.
| + | This page explains what to do when you see "You don't have permission to access control2.php on this server' |
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| − | The action can be a pre-canned email sent to the guest or a fixed email address or a change to booking information. Click on "Edit" to modify an existing auto action or on "Create New Action" to set up a new auto action:
| + | This error message shows when something in your content triggering the firewall. |
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| − | The auto actions will appear on the MAIL tab of each booking where the email can be sent manually. If you are using your own mail server for outgoing mail the Booking and Invoice actions will also be applied before sending the mail.
| + | Try adding the content bit by bit until you find the item causing the problem. |
| − | == Trigger ==
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| − | Set when the action happens and what it applies to.
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| − | == Email ==
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| − | Go to Email to create or modify a prepared Email template. Templates can contain [[Template Variables]] to include information specific to the booking in the Email, for example the guests name or the arrival date.
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| − | *To send Emails automatically you need to set up your outgoing Email address in SETTINGS -> ACCOUNT -> OUTGOING EMAIL.
| + | Often it is a script or HTML item that appears to the firewall as a possible hacking attack.It can also be something that looks innocent like a combination of numbers and words like "and" or "or" that hackers often use in sql injection attacks. |
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| − | *To send Emails manually open a booking and go to the MAIL tab. Manual Emails will open in your normal email program on your computer. You may send it as is or edit it before sending.
| + | Once you find the item causing the problem, try rewording it. You can nly use valid HTML. Scripts or meta tags can not be used. |
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| − | Some systems have a limit of about 2000 characters for this form of email generation. If the email will not open try reducing the amount of text.
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| − | If Auto Action Emails are send automatically they are send through your Email server. You should see this on your server. Whether you see it in your Sent box or not depends on your Email program.
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| − | If Auto Action Emails are sent manually via a link in the "Email Templates" list in the booking Beds24 will first try to send through your Email server. You should see this on your server. Whether you see it in your Sent box or not depends on your Email program.
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| − | If this does not work it will pop and send through your desktop. In this case you will see it in your Sent box.
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| − | == SMS ==
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| − | You can automatically send SMS messages. Please note that a fee per SMS message applies if this function is activated.
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| − | == Booking ==
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| − | Go to Booking to set up an auto action which modifies something in the booking.
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| − | '''Example 1''' - Automatically change the status of all "Request" bookings to "Cancelled" after three days:
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| − | Trigger tab
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| − | *Trigger Event = After Booking
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| − | *Time Offset = 3 days
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| − | *Booking Status = Request
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| − | Booking tab:
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| − | *Execution = One time only
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| − | *Booking Status = Cancelled
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| − | '''Example 2''' - Automatically change the status of all bookings which have been imported from Ical to "Request" :
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| − | Trigger tab:
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| − | *Trigger Event = After Booking
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| − | *Time Offset = Immediate
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| − | *Booking Source = Ical Import (1, 2, 3)
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| − | Booking tab:
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| − | *Execution = One time only
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| − | *Booking Status = Request
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| − | Booking changes are applied before the mail is sent.
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| − | '''Example 3''' - Automatically set a flag for a booking coming from a certain channel" :
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| − | Trigger tab:
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| − | *Trigger Event = After Booking
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| − | *Time Offset = Immediate
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| − | *Booking Source = Booking.com (for example)
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| − | Booking tab:
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| − | *Execution = One time only
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| − | *Flag Text = The text you want to display
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| − | *Flag Colour - choose the flag colour
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| − | Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the email.
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| − | == Invoice ==
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| − | Click on Invoice to automatically add invoice items.
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| − | Invoice changes are applied before the mail is sent.
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| − | == Troubleshooting ==
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| − | If Auto Actions do not send:
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| − | *Is your outgoing Email address working? Go to SETTINGS->ACCOUNT->OUTGOING EMAIL and click on "Send Test Email".
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| − | *Is your Auto Action set to send automatically?
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| − | *Is the guests Email address valid ("Mails" tab of the booking)?
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| − | *Is the booking set to allow automatic Emails ("Mails" tab of the booking)?
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| − | *Do all trigger events apply to the booking?
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| − | '''You don't have permission to access control2.php on this server''' error message, when the save button is clicked
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| − | It is most likely something in your content triggering the firewall.
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| − | Try adding the content bit by bit until you find the item causing the problem.
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| − | Often it is a script or HTML item that appears to the firewall as a possible hacking attack.
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| − | It can also be something that looks innocent like a combination of numbers and words like "and" or "or" that hackers often use in sql injection attacks.
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| − | Once you find the item causing the problem, try rewording it.Use only use valid HTML without and scripts or meta tags.
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This page is about the menu SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS
This page explains what to do when you see "You don't have permission to access control2.php on this server'
This error message shows when something in your content triggering the firewall.
Try adding the content bit by bit until you find the item causing the problem.
Often it is a script or HTML item that appears to the firewall as a possible hacking attack.It can also be something that looks innocent like a combination of numbers and words like "and" or "or" that hackers often use in sql injection attacks.
Once you find the item causing the problem, try rewording it. You can nly use valid HTML. Scripts or meta tags can not be used.
