Difference between revisions of "Category:Booking Rules"

This page is about the menu SETTINGS->PROPERTIES->BOOKING RULES

1 Rules

You have a choice on booking rules which define how bookings from your own web site are treated:

1. Automatically Confirmed online bookings

• No Deposit - auto confirmed booking with no deposit

2. On Request Bookings - Bookings that have to be confirmed manually.

• Request Only - booking to be confirmed manually

Additional rules you can set are:

• Block the room - no availabilty will be shown for blocked rooms
• Do not block the room

3. Collect credit card details to process the card manually through your own bank or merchant account

• Request CC - request only with Credit Card collection
• Collect CC - number collected but not charged

If you want to collect credit card number for security you can set the amounts under SETTINGS -> PROPERTIES -> CREDIT CARD COLLECTION

4. Online Deposit Collection

If you want to collect a deposit Payment you can define two different deposit payments. You can set the amounts under SETTINGS -> PROPERTIES -> DEPOSIT COLLECTION

• Deposit Payment 1 - auto confirmed with depostit payment
• Deposit Payment 2 - auto confirmed with deposit payment

4. Black out Property

If you do not want to accept new bookings for a certain period (for example if you are closed for the season) you wan set a blackoout

• Blackout period - no new bookings accepted

2 Hierarchy of Rules

The default booking rules for the whole property can be overridden

*by the booking rule for an offer set in SETTINGS->PROPERTIES->ROOMS -> OFFER 
*the "Booking Type" set in the "Summary" tab of a rate can override the rule set in SETTINGS->PROPERTIES->BOOKING RULES and the rule set in SETTINGS->PROPERTIES->ROOMS -> OFFER 

3 Periods

Booking Rules define the options and rules applying to all bookings or bookings within a certain period. You have following options:

• Normal Bookings -the booking type for normal bookings. If a booking includes normal and near term dates the booking type will be as set for near term dates. If a booking includes normal and exceptional dates the booking type will be as set for exceptional dates.

• Near Term Bookings - You can select how many days in advance to consider a near term booking and the style of booking completion for near term bookings. You may use a different strategy than your normal bookings. If a booking includes near term and exceptional dates the booking type will be as set for exceptional dates.

• Exceptional Period Booking - The exceptional period is a period you can define to use a special booking style or blackout period. It includes all dates between the first and last night. This may be used to easily blackout a date range. Another example would be to only accept On Request bookings during the exceptional period while still accepting Automatic bookings at other times.

4 Spam Protection

You can protect yourself from spam via your booking page in SETTINGS -> PROPERTIES -> BOOKING RULES -> GUEST VERIFICATION

• Set "On Screen Captcha code" to "Must be Entred" so your guests will have to enter a captcha code to proceed the booking

• Set "Code Sent to Email Address" to "Must be Entred" and your guest will only be able to proceed the booking after they enter a code that has been automatically sent to them.

5 Troubleshooting

If you think the wrong booking rule is applied check your settings for:
SETTINGS->PROPERTIES->BOOKING RULES "Booking Type"
SETTINGS->PROPERTIES->ROOMS -> OFFERS "Booking Type"
Setting for "Booking Type" set in the "Summary" tab of your rates

If you have set different RULES for Normal Bookings and Near Booking - Deposit Collection :
SETTINGS->PROPERTIES->BOOKING RULES "Normal Booking" - Deposit Collection 1 - auto collection with deposit collection
SETTINGS->PROPERTIES->BOOKING RULES "Near Term Booking" - Deposit Collection 2 - auto collection with deposit collection
Also ensure you have SETTINGS->PROPERTIES->BOOKING RULES -> DAILY PRICING STRATEGY-> BOOKING TYPE = DEFAULT (set by property booking rules)