Overbooking: Difference between revisions
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An positive or 0 inventory means there is no overbooking. | An positive or 0 inventory means there is no overbooking. | ||
Overbookings are | Overbookings are rare but if they occur common reasons are: | ||
*You have manually added a booking even though there was | *You have manually added a booking even though there was no availability. | ||
*An online booking was accepted even through there was no availability at the time of the booking. Common reasons are : | *An online booking was accepted even through there was no availability at the time of the booking. Common reasons are : | ||
**You have a number of contracted rooms/base allocation. | **You have a number of contracted rooms/base allocation. | ||
**The channel managers | **The channel managers updates were ignored by the channel because of an error. | ||
Each overbooking needs to be investigated individually. Please send us a support ticket with the booking number which caused the overbooking so we can check. | Each overbooking needs to be investigated individually. Please send us a support ticket with the booking number which caused the overbooking so we can check. | ||