Privacy

This page is about the menu SETTINGS->ACCOUNT->PRIVACY

Beds24 is a data processor providing a saas to their clients which are accommodation providers and managers (data controller). All personal data collected in this process is processed on behalf of the client and as directed by the client.

The Data Processing Agreement is part of our Terms and Conditions.

Here you can find our Privacy Policy

We provide settings which allow you to control how your guests data is stored in Beds24.

FAQ

1 Who does the GDPR affect?

The GDPR applies to all companies processing and holding the personal data of natural persons residing in the European Union, regardless of the company’s location.

2 What is personal data?

Any information related to a natural person, that can be used to directly or indirectly identify the person. This can be for example a name, a photo, an email address, bank details, posts on social networking websites, online behavior, a computer IP address.

3 What does GDPR mean for accommodation providers?

Personal data can be collected for specified explicit and legitimate purposes i.e. to process and fulfill a booking. Accommodation providers are obliged to explain what data exactly is being captured, for what purposes, for how long it will be stored, who has access to it and what the rights of the guest are.

4 How can I use personal data collected from a booking?

Data cannot be used for other than the purposes outlined initially. For example, taking an email address at the time of booking and then using it, without further consent for E-mail marketing or to pass data on to third parties like Tripadvisor is not allowed.

5 How do I obtain consent to process personal data?

Consent needs to be explicit, opt-in, and freely given. You can achieve this with a custom question with a link to your privacy regulations which you can set these up in SETTINGS->PROPERTIES->BOOKING QUESTIONS.

6 What is the difference between a data processor and a data controller?

A controller is the entity that determines the purposes, conditions and means of the processing of personal data. The processor is an entity which processes personal data on behalf of the controller.

7 Does Beds24 send data to third parties?

We only send data to third parties at your order. You order your guests data to be sent to third parties by activating certain services. These are:

Purposes of processing	Group concerned	Categories of personal data	Address	Transfer to third party
Interface with Lockstate	Guests of controllers who use the interface between Beds24 and Lockstate	booking number, arrival date and departure date, name, E-mail address		"LockState 2170 South Delaware St. Denver, CO 80223"
Interface with TripAdvisor Review Express	Guests of controllers who use the interface between Beds24 and TripAdvisor Review Express	E-mail Address, county of origin		TripAdvisor LLC 400 1st Avenue Needham, MA 02494, USA
Interface with Homeaway	Guests of controllers who notify Homeaway about manual booking which were stated on any of Homeaways web sites	booking number, arrival date and departure date, language, name, E-mail address, number of guests travellig, booking date, invoice sum, payment status	HomeAway UK Limited, Level 25 Portland House, Bressenden Place, London SW1E 5BH, United Kingdom
Interface with Google Hotel Ads	Guests of controllers who use Beds24's interface with Google Hotel Ads	arrival date and departure date, E-mail address	Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Interface with Booking Suite	Guests of controllers who use Beds24's interface with Booking Suite	booking number, arrival date and departure date, number of guests, price	BookingSuite B.V., Herengracht 597, 1017 CE Amsterdam, Niederlande

8 Is Beds24 GDPR compliant?

Yes. We are currenly working on updating our policies which will be published shortly.

Note: This information is not legal advice. If you need legal advice please contact a lawyer.