Privacy
This page is about the menu (SETTINGS) ACCOUNT > PRIVACY and explains the privacy aspects of using Beds24.
Beds24 is a data processor providing a saas to their clients which are accommodation providers and managers (data controller). All personal data collected in this process is processed on behalf of the client and as directed by the client.
The Data Processing Agreement is part of our User Agreement.
Here you can find our Privacy Policy
We provide settings which allow you to control how your guests data is stored in Beds24.
FAQ
Contents
- 1 Who does the GDPR affect?
- 2 What is personal data?
- 3 What does GDPR mean for accommodation providers?
- 4 How can I use personal data collected from a booking?
- 5 How do I obtain consent to my privacy policy and to processing of personal data?
- 6 What is the difference between a data processor and a data controller?
- 7 Can I automatically remove personal data from bookings or delete bookings after check-out
- 8 Does Beds24 send data to third parties?
- 9 Is Beds24 GDPR compliant?
- 10 Where can I download the contract for commissioned processing of personal data?
1 Who does the GDPR affect?
The GDPR applies to all companies processing and holding the personal data of natural persons residing in the European Union, regardless of the company’s location.
2 What is personal data?
Any information related to a natural person, that can be used to directly or indirectly identify the person. This can be for example a name, a photo, an email address, bank details, posts on social networking websites, online behavior, a computer IP address.
3 What does GDPR mean for accommodation providers?
Personal data can be collected for specified explicit and legitimate purposes i.e. to process and fulfil a booking. Accommodation providers are obliged to explain what data exactly is being captured, for what purposes, for how long it will be stored, who has access to it and what the rights of the guest are.
4 How can I use personal data collected from a booking?
Data cannot be used for other than the purposes outlined initially. For example, taking an email address at the time of booking and then using it, without further consent for E-mail marketing or to pass data on to third parties like Tripadvisor is not allowed.
5 How do I obtain consent to my privacy policy and to processing of personal data?
Consent needs to be explicit, opt-in, and freely given. You can achieve this with a custom question with a link to your privacy regulations which you can set these up in (SETTINGS) PROPERTIES->BOOKING QUESTIONS.
6 What is the difference between a data processor and a data controller?
A controller is the entity that determines the purposes, conditions and means of the processing of personal data. The processor is an entity which processes personal data on behalf of the controller.
7 Can I automatically remove personal data from bookings or delete bookings after check-out
Yes. The settings are available in (SETTINGS) > ACCOUNT > PRIVACY.
8 Does Beds24 send data to third parties?
We only send data to third parties at your order. You order your guests data to be sent to third parties by activating certain services. These are:
| Purposes of processing | Group concerned | Categories of personal data | Addresse | Transfer to third country |
| Interface with Charge Automation (Pre-Arrival-Tools) | Guests of controllers who use the interface between Beds24 and Charge Automation (Pre-Arrival-Tools) | booking number, arrival date and departure date, name, E-mail address, invoice items | 10 Dundas St E,
Toronto, Ontario Canada | |
| Guests of controllers who use the interface between Beds24 and Feratel Meledeclient | booking number, arrival date and departure date, name, E-mail address | feratel media technologies AG, Maria-Theresien-Straße 8, 6020 Innsbruck | ||
| Interface with Google Hotel Ads | Guests of controllers who use Beds24's interface with Google Hotel Ads | arrival date and departure date, E-mail address | Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland | |
| Interface with Integromat | Guests of controllers who use Beds24's interface with Integromat | information selected in Integromat will be forwarded to the apps connected in Integromat | Integromat s.r.o.
Novakovych 1954/20a, 180 00 Prague 8, Czech Republic |
|
| Interface with Mailchimp | Guests of controllers who use Beds24's interface with Maichimp | guest name, E-mail address, language, booking number | The Rocket Science Group LLC, 675 Ponce de Leon Ave NE, Suite 5000
Atlanta, GA 30308 USA | |
| Interface with Make | Guests of controllers who use Beds24's interface with Make | information selected in Make will be forwarded to the apps connected in Make | Celonis, Inc.
One World Trade Center, 87th Floor, New York, NY, 10007, USA
| |
| Interface with Nuki | Guests of controllers who use the interface between Beds24 and Nuki | booking number, arrival date and departure date, name, E-mail address | Nuki Home Solutions GmbH,
Münzgrabenstraße 92/4, 8010 Graz |
|
| Interface with Poster POS | Guests of controllers who use the interface between Beds24 and Poster POS | booking number, arrival date and departure date, name, E-mail address, invoice items | Poster Pos Inc. Dover, Country of Kent,
160 Greentree Drive, Suite 101, 19904, Delaware, USA | |
| Interface with Refund Protect | Guests of controllers who use Beds24's interface with Refund Protect | time of booking, arrival date, guest name, currency, price of booking | Event Protect, Suite 3 Indigo Blue,
14 Crown Point Road, Lees, LS10 1ES, United Kingdom | |
| Interface with Remotelock/Lockstate | Guests of controllers who use the interface between Beds24 and Remotelock/Lockstate | booking number, arrival date and departure date, name, E-mail address | "LockState
2170 South Delaware St. Denver, CO 80223" | |
| Interface with TripAdvisor Review Express | Guests of controllers who use the interface between Beds24 and TripAdvisor Review Express | E-mail Adresse, county of origin | TripAdvisor LLC
400 1st Avenue Needham, MA 02494, USA | |
| Interface with Visit Scotland | Guests of controllers who use Beds24's interface with Visit Scotland | country, postcode, number of guests, price | VisitScotland, Ocean Point One, 94 Ocean Drive, EdinburghEH6 6JH, Scotland | |
| Interface with VRBO/Homeaway | Guests of controllers who notify VRBO/Homeawy about manual booking which were stated on any of VRBI/Homeaways web sites | booking number, arrival date and departure date, language, name, E-mail address, number of guests travelling, booking date, invoice sum, payment status | HomeAway.com, Inc
11920 Alterra Pkwy TX 78758 Austin, USA |
9 Is Beds24 GDPR compliant?
Yes. Beds24 complies to GDPR.
10 Where can I download the contract for commissioned processing of personal data?
You can download the contract for commissioned processing of personal data from the "Legal" section in SETTINGS-ACCOUNT-BILLING.
