Privacy

Privacy & Security

This page is about the menu   (SETTINGS) ACCOUNT > PRIVACY and explains the privacy aspects of using Beds24.

1 Security

Regular password changes, 2 Factor Authentication and Session Timeout increase security. Select the options you want to use.

2 Privacy

Beds24 is a data processor providing a Saas to their clients which are accommodation providers and managers (data controller). All personal data collected in this process is processed on behalf of the client and as directed by the client.

The Data Processing Agreement is part of our User Agreement.

Here you can find our Privacy Policy

We provide settings which allow you to control how your guests data is stored in Beds24.

Privacy FAQ

2.1 Who does the GDPR affect?

The GDPR applies to all companies processing and holding the personal data of natural persons residing in the European Union, regardless of the company’s location.

2.2 What is personal data?

Any information related to a natural person, that can be used to directly or indirectly identify the person. This can be for example a name, a photo, an email address, bank details, posts on social networking websites, online behavior, a computer IP address.

2.3 What does GDPR mean for accommodation providers?

Personal data can be collected for specified explicit and legitimate purposes i.e. to process and fulfil a booking. Accommodation providers are obliged to explain what data exactly is being captured, for what purposes, for how long it will be stored, who has access to it and what the rights of the guest are.

2.4 How can I use personal data collected from a booking?

Data cannot be used for other than the purposes outlined initially. For example, taking an email address at the time of booking and then using it, without further consent for E-mail marketing or to pass data on to third parties like Tripadvisor is not allowed.

2.5 How do I obtain consent to my privacy policy and to processing of personal data?

Consent needs to be explicit, opt-in, and freely given. You can achieve this with a custom question with a link to your privacy regulations which you can set these up in (SETTINGS) PROPERTIES->BOOKING QUESTIONS.

2.6 What is the difference between a data processor and a data controller?

A controller is the entity that determines the purposes, conditions and means of the processing of personal data. The processor is an entity which processes personal data on behalf of the controller.

2.7 Can I automatically remove personal data from bookings or delete bookings after check-out

Yes. The settings are available in (SETTINGS) > ACCOUNT > PRIVACY.

2.8 Does Beds24 send data to third parties?

We only send data to third parties at your order. You order your guests data to be sent to third parties by activating certain services. These are:

Purposes of processing	Group concerned	Categories of personal data	Addresse	Transfer to third country
Interface with Beyond	Guests of controllers who use the interface between Beds24 and Beyond	booking number, arrival date and departure date, name, E-mail address, invoice items		I Beyond, 425 2nd St, Suite 602, San Francisco, California 94107, US
Interface with Charge Automation (Pre-Arrival-Tools)	Guests of controllers who use the interface between Beds24 and Charge Automation (Pre-Arrival-Tools)	booking number, arrival date and departure date, name, E-mail address, invoice items		10 Dundas St E, Toronto, Ontario Canada
	Guests of controllers who use the interface between Beds24 and Feratel Meledeclient	booking number, arrival date and departure date, name, E-mail address	feratel media technologies AG, Maria-Theresien-Straße 8, 6020 Innsbruck
Interface with Google Hotel Ads	Guests of controllers who use Beds24's interface with Google Hotel Ads	arrival date and departure date, E-mail address		Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Interface with Make	Guests of controllers who use Beds24's interface with Make	information selected in Make will be forwarded to the apps connected in Make		Celonis, Inc., One World Trade Center, 87th Floor, New York, NY, 10007, USA
Interface with Kashflow	Guests of controllers who use the interface between Beds24 and Kashflow	booking number, arrival date and departure date, name, address, invoice items		Iris Software Group Ltd, Heathrow Approach, 470 London Road, SloughSL3 8QY
Interface with Mailchimp	Guests of controllers who use Beds24's interface with Maichimp	guest name, E-mail address, language, booking number		The Rocket Science Group LLC, 675 Ponce de Leon Ave NE, Suite 5000 Atlanta, GA 30308 USA
Interface with Make	Guests of controllers who use Beds24's interface with Make	information selected in Make will be forwarded to the apps connected in Make		Celonis, Inc. One World Trade Center, 87th Floor, New York, NY, 10007, USA
Interface with Nuki	Guests of controllers who use the interface between Beds24 and Nuki	booking number, arrival date and departure date, name, E-mail address	Nuki Home Solutions GmbH, Münzgrabenstraße 92/4, 8010 Graz
Interface with Poster POS	Guests of controllers who use the interface between Beds24 and Poster POS	booking number, arrival date and departure date, name, E-mail address, invoice items		IPricelabs Inc, 73 W Monroe St, Chicago, IL 60603, US
Interface with Pricelags	Guests of controllers who use the interface between Beds24 and Pricelabs	booking number, arrival date and departure date, name, address, invoice items		IXero (NZ) Limited, 19–23 Taranaki Street, Te Aro, Wellington 6011
Interface with Refund Protect	Guests of controllers who use Beds24's interface with Refund Protect	time of booking, arrival date, guest name, currency, price of booking		Event Protect, Suite 3 Indigo Blue, 14 Crown Point Road, Lees, LS10 1ES, United Kingdom
Interface with Remotelock/Lockstate	Guests of controllers who use the interface between Beds24 and Remotelock/Lockstate	booking number, arrival date and departure date, name, E-mail address		"LockState 2170 South Delaware St. Denver, CO 80223"
Interface with RoomPriceGenie	Guests of controllers who use the interface between Beds24 and RoomPriceGenie	booking number, arrival date and departure date, name, address, invoice items		RoomPriceGenie AG, Sumpfstrasse 18, 6312 Steinhausen, Schweiz
Interface with sevDesk	Guests of controllers who use the interface between Beds24 and sevDesk	booking number, arrival date and departure date, name, address, invoice items	IsevDesk GmbH, Hauptstraße 115, 77652 Offenburg
Interface with TripAdvisor Review Express	Guests of controllers who use the interface between Beds24 and TripAdvisor Review Express	E-mail Adresse, county of origin		TripAdvisor LLC 400 1st Avenue Needham, MA 02494, USA
Interface with Visit Scotland	Guests of controllers who use Beds24's interface with Visit Scotland	country, postcode, number of guests, price		VisitScotland, Ocean Point One, 94 Ocean Drive, EdinburghEH6 6JH, Scotland
Interface with VRBO/Homeaway	Guests of controllers who notify VRBO/Homeawy about manual booking which were stated on any of VRBI/Homeaways web sites	booking number, arrival date and departure date, language, name, E-mail address, number of guests travelling, booking date, invoice sum, payment status		HomeAway.com, Inc 11920 Alterra Pkwy TX 78758 Austin, USA
Interface with Xero	Guests of controllers who use the interface between Beds24 and Xero	booking number, arrival date and departure date, name, address, invoice items		IXero (NZ) Limited, 19–23 Taranaki Street, Te Aro, Wellington 6011

2.9 Is Beds24 GDPR compliant?

Yes. Beds24 complies to GDPR.

2.10 Where can I download the contract for commissioned processing of personal data?

You can download the contract for commissioned processing of personal data from the "Legal" section in SETTINGS-ACCOUNT-BILLING.

This information is not legal advice. If you need legal advice please contact a lawyer.