Overbooking

This page explains how to handle overbookings

If you have

Multiple bookings in one unit are not overbookings.

Example: You have 3 double rooms (double room 1, double room 2, double room 3) and 2 bookings are placed in double room 1.

The system will try and place the guest in one room if it is available. If there is no one room available for the duration of the booking, the system will still put them into the room type any way it can so the inventory is calculated correctly for each date.

If this causes parties in the same room for part of the stay you will then need to shuffle the guests and the rooms. There will still be enough rooms on each night, it will not allow an overbooking.

For more information how to fix this have a look here

Recommendations:

Overbooking protection