Rooms are not available for booking

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Revision as of 17:29, 12 January 2015 by Annette (talk | contribs)
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Availability is calculated for each room based on bookings already in the system and rates that that have been set. If you have no prices for a certain date the system will show no availability. For this reason it is important to keep the bookings and prices up-to-date.

Trouble Shooting

If the system shows no availability please check:
  • Do you have valid prices?
  • Check "Max Days in Advance" in the “Summary” tab of the rate. The rates will only display for the time period set. 365 is the default which will show the rates for one year from today.
  • Do you have inventory in the CALENDAR?
  • Have you set blackouts in the CALENDAR or an "Exceptional Booking Period" (SETTINGS->PROPERTIES->BOOKING RULES)
  • Does the room have dependencies on availability in other rooms (SETTINGS->PROPERTIES->ROOMS->SETUP)
  • Is the correct offer activated in the "Rooms" tab of the rates (default is "Offer 1")
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