Upsell Items

This page is about the menu SETTINGS->PROPERTIES->UPSELL ITEMS

Contents

1 Optional and obligatory extras

1.1 Add Extras

Each property can create up to 20 upsell items.

• Offer extra services to your guest at the time of booking, perhaps bicycle hire, a sightseeing trip, meal, parking.
• Add charges like taxes or cleaning fees

Select the property you want to set. If you have multiple properties, each property can have its own rules so set up individually.

Select whether the item is optional or obligatory. Obligatory items will be automatically added to the booking and cannot be removed by the guest. An example would be an end of stay cleaning charge. Optional items can be selected by the guest with their booking. Examples might be a cooked breakfast or bike hire.

Obligatory upsell items appear on the booking page in the room section. Other upsell items appear as "Add Extra's" in the order defined in the control panel. Percentage upsell items calculate their value only on the value of items defined above them. If percentage items are used for tax, non taxable items can be defined below the percentage tax item to avoid being included in the tax calculation.

In RATES optional Upsell items can be enabled/disabled for individual rates. When a booking is made only those optional Upsell items enabled for any rate involved in the booking will be offered to the guest.

If a combination of Daily Prices and Rates is offered then all Upsell items will be offered.

Compulsory Upsell items are always enabled and cannot be disabled by a rate.

If you want to offer offer extras separate to the booking and manage and/or display availability through the system have a look here: Sell Extras like Activities or Car Rental

Enhance Display

The description can contain HTML tags to enhance the on screen display. These tags will not show in emails, rate description and invoice fields. You can add a picture which has been uploaded by adding the "Image Tag" from SETTINGS -> BOOKING PAGE -> PICTURES

Limitations

If you allow "Multiple Room Bookings" the system will apply obligatory extras to all rooms and allow optional extras for all rooms.

1.2 Reports

2 Taxes

2.1 Taxes which are added to the price

If your prices do not include tax you can add the tax with the settings "obligatory %" "per booking" "one time"

2.1.1 Taxes based on age

Example 3: City tax only applies to children over 10 years of age.

Go to SETTINGS->BOOKING PAGE -> DEVELOPERS "Custom Text" and exchange the default text for children:

Children|Children under 10 Child|Child under 10

Then go to SETTINGS-PROPERTIES-UPSELL ITEMS and set your tax as "obligatory" "per adult".

2.2 VAT - tax which is included in the price

2.2.1 Set VAT rate

If your prices include VAT you can set the VAT rate in SETTINGS->PROPERTIES->BOOKING RULES.

To show included taxes in the invoice use the template variables [INVOICETABLEVAT] or [INVOICETABLEVAT2]

2.3 Reports

In REPORTS->CUSTOM REPORTS you can create custom reports which can include VAT.

3 Examples

Example 1: 7% VAT are included in the room price. The lodging offers breakfast as an extra. 19% VAT are included in the price for the breakfast. Additionally the lodging needs to charge 5% city tax on which 7% VAT applies

Go to SETTINGS->PROPERTIES->BOOKING RULES and set "Vat Rate %" = 7

Go to SETTINGS->PROPERTIES->UPSELL ITEMS and

1) add breakfast as an "Upsell Item" with "Vat %" = 19

2) add city tax as an obligarory % "Upsell Item"

To show VAT change your confirmations (SETTINGS->PROPERTIES->CONFIRMATION MESSAGES) and invoice template (SETTINGS->GUEST MANAGEMENT->INVOICING) to use the template variable [INVOICETABLEVAT].

Example 2: 13% VAT are included in the room price which is 95 per night. The lodging offers and obligatory breakfast as an extra costing a fixed 5% of the room price. 23% VAT are included in the price for the breakfast. Additionally the lodging needs to charge 5% city tax on the price net lodging price and on the net breakfast price.

Go to SETTINGS->PROPERTIES->BOOKING RULES and set "Vat Rate %" = 13

Go to SETTINGS->PROPERTIES->UPSELL ITEMS and

1) add breakfast with the settings "obligatory %" "Amount" = 5 "Per" = Room "Period" = Daily "Vat % " = 23

2) add city tax with the settings "obligatory %" "Amount" =4.4 "Per" = Booking "Period" = Daily "Vat % " = 0

To show VAT change your confirmations (SETTINGS->PROPERTIES->CONFIRMATION MESSAGES) and invoice template (SETTINGS->GUEST MANAGEMENT->INVOICING) to use the template variable [INVOICETABLEVAT].

Keywords: extras, VAT, tax, city tax, taxes, breakfast, meals