Trivago

Connect Beds24 with trivago Direct Connect

trivago Direct Connect allows you to promote your website rates on trivago and run cost-per-click campaigns.

Contents

1 General

• Click here for general information on how the channel manager works.
• This tutorial explains how to set prices for channels.

1.1 Capabilities

• Beds24.com can send price and availability to trivago
• Beds24.com can send descriptive information about your property
• Guests are sent to your booking page to make a direct booking

Note: The data communication is initiated by trivago. trivago pulls the data from Beds24 (we can not push data to trivago). That means that trivago sends us a request for prices and availability and we then send your data.

3 Set up on trivago

• Log into your trivago account and go to DIRECTCONNECT. trivago will automatically detect Beds24 is your booking engine if your property information in Beds24 is exactly the same as in trivago. If Beds24 is not detected as an IBE, please contact trivago support.
• Click on "Start Now" to start a campaign. You can find detailed information on how to set up a campaign in the trivago help.

4 Set up on Beds24.com

• Make sure you have entered your address in the "Location" section in SETTINGS -> PROPERTIES -> DESCRIPTION. The address and the property name there needs to be exactly the same as the details you use on trivago.

1. Check the information you have entered there as 'Property Name" 2. Check check you have entered your address details under 'Location'. Make sure they are exactly the same as the address details you have on Trigago.

• trivago requires the use of a tracking pixel to show you your performance data. The tracking pixel is automatically included on the Beds24 confirmation page. If you use your own confirmation page meaning you have specified a "Booking Return URL" in SETTINGS > BOOKING PAGE > PAGE DESIGN > BEHAVIOUR you will need to implement the tracking pixel on your confirmation page. What you need to do is explained here.

4.1 What we send

Prices

Rates with the trivago channel selected and daily prices are sent to trivago.

Tax

If you want to send obligatory additional taxes to trivago make sure they are set up as "obligatory tax" in SETTINGS->PROPERTIES->UPSELL ITEMS.

Cancellation rules

trivago uses the cancellation rules set in the Beds24 system. The default is to never allow cancellations.

• To allow cancellations go to SETTINGS->PROPERTIES->BOOKING RULES and change the setting for "Booking Cancellations by Guest"
• We send offer 1 to trivago. To allow cancellations for offer 1 go to SETTINGS->PROPERTIES->ROOMS->OFFERS and change the setting for "Booking Cancellations by Guest"

Currency

• The currency code sent to trivago is defined in SETTINGS -> PROPERTIES -> DESCRIPTION "API currency" and must be set to match your prices entered in Beds24.

4.2 Activation

• Set "Synchronise" to "Booking (price inc. breakfast) if your prices include breakfast
• Set "Synchronise" to "Booking (price exc. breakfast) if your prices are without breakfast

5 Common Errors

Beds24 is not automatically detected as IBE
Go to SETTINGS -> PROPERTIES -> DESCRIPTION and sheck the information you have entered there as 'Property Name" and also check you have entered your address details under 'Location'. Make sure they are exactly the same as the address details you have on Trigago. 
If they are please contact trivago support and give them your Beds4 property ID.