Rooms are not available for booking
This page explains how availability is calculated and what to check if rooms are not available for booking.
Availability is calculated for each room based on bookings already in the system and prices that that have been set. If you have no prices for a certain date the system will show no availability on your booking page and not send availability to OTAs. For this reason it is important to keep the bookings and prices up-to-date.
If you have availability both last-minute and long-term you are more visible to potential guests and it is more likely you receive bookings.
Many travellers plan ahead. You are only visible for these bookers if you have availability up to 12 month or 16 month in advance.
Prices will only display for the "Max Days in Advance" they are set to. 365 is the default which will show the prices for one year from today. You can adjust this value to your requirements.
Trouble Shooting
If the system shows no availability please check:
- Do you have valid prices?
- Check "Max Days in Advance" Prices only display for the time period set. 365 is the default which will show the prices for one year from today.
- Do you have inventory in the CALENDAR?
- Have you set blackouts in the CALENDAR or an "Exceptional Booking Period" ( (SETTINGS) PROPERTIES > BOOKING RULES)
- Does the room have dependencies on availability in other rooms ( (SETTINGS) PROPERTIES > ROOMS > SETUP)
- Is the correct offer activated in the price (default is "Offer 1")
- If you have set overbooking protection per property ( (SETTINGS) PROPERTIES > ROOMS > SETUP) check the sum of bookings for the whole property
