Setting/automailsendoffset

The "Trigger Time" sets the time relative to the "Trigger Event" when the action should first trigger.

A positive value is after the event and a negative value is before the event.

A negative value in combination with the Trigger Event "Booking" is not valid (triggering before booking is not possible).

For "Booking" the system uses the actual booking time for calculation.

For "Check-in" and "Check-out" it uses midnight.

The Auto actions process is triggered every 15-20 minutes but depending on the volume/queue and the capabilities of your EMail server it can take longer.

The trigger Time +hrs will be the first time the auto action can be considered to be added to a batch and could trigger on a booking, there is no guarantee that the auto action will trigger at this time.

Example 1:
Trigger Event = Booking
Trigger Time = Immediate / +0 Hours
Triggers within 15 minutes after booking time.

Example 2:
Trigger Event = Check-in
Trigger Time = -1 Day / +10 Hours
Triggers one day before check-in at 10am

Example 3:
Trigger Event = Check-out
Trigger Time = +6 Days / +10 Hours
Triggers one week after check-out at 10am

Note: All times are calculated on the local timezone of the owner account.

There is no guarantee regarding the trigger/time of your auto actions.