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*Go to SETTINGS->ACCOUNT->PREFERENCES and set "Lock Invoices" = Yes.
*Lock the invoice you want to cancel.
*Go to "Charges and Payments" and enter the cancelled amount as a negative valueto zero the balance.
If required you can set up a different invoice template for cancellations in SETTINGS -> GUEST MANAGEMENT -> INVOICES. You can choose the template after you clicked on "Print Invoice".
