Changes

[[Category:Error Messages from ChannelsTroubleshooting]][[Category:Set up Instructions]] ''Synchronising Prices, Availabiltiy and Bookings with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''

<div class=General=*You need an account with "heading">Booking.com If you do not yet have one you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_BookingSynchronize Bookings, Prices and Availability</div> This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.com|create a COM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com account directly from Beds24]].

*If you have not yet set up your property in Beds24 you can <div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com_XMLcom:_Create_and_update_properties_and_rooms_on_Booking.com#Import_Properties_from_Booking_Import_Properties_from_Booking.comcom_to_Beds24|these instructions if you want to import your property ]] properties from Booking.com to Beds24]].</div>

*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works__TOC__=What you should know and do before getting started=<div class="bluebox">'''As a longstanding Booking.com Premier Partner Beds24 can offer you advanced functionality and many convenience functions.*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|Once set prices for channels]]up you can manage everything directly from Beds24 which will save you time and make working with Booking.com really easy.'''

Learn [[:Category:Channel Manager| how the channel manager works]]. If you want to export inventory (availability) Booking.com demands prices to be sent from Beds24 so you will not be able to set prices the Booking.com extranet after the connection has been enabled.  All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div> ==Capabilitiesand Limitations=='''With the this connection you can :'''*Export send prices, and availability and rules**send inventory (available rooms)multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions

**send multiple ratesimport and manage bookings**add a multiplier to mark prices up or down.*Import import new bookings, modifications to bookings and cancellations, (importing modifications or cancellations can be disabled for individual bookings )*create *report no-shows date changes and guest misconduct to Booking.com rate plans*Report *report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com(go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*Create create and manage Booking.com promotions*View view reviews and react to reviews

='''Limitations=:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Beds24 imports only confirmed bookings. If you export inventory have set to only accept "Requests" you will also need to export rates from Beds24, rates can not be set within accept the booking in your Booking.com extranetand they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if you require an instant update.

==Prices for Booking.com may sometimes withhold ==Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the credit card number or CCV unless full occupancy. *If you specifically request they are use Daily Prices, a price for each date and occupancy will be sent . Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If youuse Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. Contact your <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com rep if this is occurring and you require this informationask them to remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".

= Before you Connect ='''Pricesfor dorms'''

When the connection is activated For dorms Booking.com will remove all requires the bed price and availability details on the Booking.com extranet and replace be sent to them with as the data sent from Beds24room price. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. *We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].*Booking.com needs They do not accept a room single price for the maximum number of guesta dorm. *Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be exported Therefore we will have to Booking.com. *If you use daily prices with "Extra Person" prices manually adjust your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative valuepricing model. *If you want to send a single price and a room price you need to ask Booking.com to activate the single price option for you.* If you need prices for more occupancy levels or for example a non-refundable rate or your rate plan contains meals other rooms you can create additional rate plans for single use in [[Booking.com_XMLcom:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].

'''Extras =Connect a property on Booking.com to a property in Beds24 to synchronize prices, availability and Taxes'''bookings=This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the details for each step.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 1: Initiate the connection in Booking.com</div><div class="mw-collapsible-content">

1. Click on the "Upsell ItemsConnect to Booking.com" can not be exported button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.If you have a Booking.com group account log to Booking.comand go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.

If required you can enter extras and fees can directly in Booking2.comSearch for Beds24.

Upcoming bookings can be imported4. Booking.com will only send a summary Complete the rest of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking informationon screen instructions.

If <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you want need to access credit card details through select both "Reservations" and "Rates and Availability". Beds24 ask can then export inventory to Booking.com to and import bookings from Booking.com. If you select only "Reservations" or only accept bookings with credit card details "Rates and always send all details to Beds24Availability" you only have a "one-way" connection meaning the action you did not select must be manually maintained by you. </div></div>

'''Rooms <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2: Enter your Booking.com property ID</div><div class="mw-collapsible-content">#Copy your Booking.com hotel ID and room types'''paste it into the "Hotel Id " field#Press SAVE</div></div>

If you sell <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3: Map your rooms individually at another channel or your own web site and want to sell them </div><div class="mw-collapsible-content">#Click on Booking.com as a the "roomtypeGet Code" with link next to the room id setting, a quantity list of more than one room Ids will be retrieved from Booking.com and displayed#Choose the Booking.com room you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].want to map to the Beds24 room and click on it#Check the correct room Id has been copied to the room id setting#Press Save</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Map your Booking.com rate plans</div><div class="mw-collapsible-content">'''Dorms1. If you have only one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com rate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

'''2. If you have more than one Booking.com requires rate plan'''#Click on the bed price be sent "Get Code" link next to them as the room pricerate id setting and a list of rate Ids will be retrieved from Booking. Therefore they do not accept a single price com for a dormthe saved room id#Choose the Booking. Make sure com standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you set "want to send your other Booking.com Rate Typerate plans#Click on "Get Codes"= One Priceand choose the Booking. If com rate plan you want to send a single update with this price for other rooms you can create additional #Check the rate plan Id has been copied to the rate plans for single use in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].plan Id setting#Press SAVE

<div class= Sync Prices, Availability and Bookings =Setting up "warning">{{#fas:exclamation-triangle}} You can only map the connection is a 4 step process:rate plans Booking.com makes available when you click on "Get Codes". Do not enter any other numbers. Linked prices (slave or child rate plans) on Booking.com i.e. for refundable/non refundable options can not update from Beds24. Deactivate these in Booking.com </div>

2) Beds24 accepts your request <div class="mw- nothing changes you are still bookable according collapsible mw-collapsed"><div class="headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">#Scroll down to the prices inventory rooms and set "Enable" = Enabled#If you have set in the Booking.com extranetmultiple room types repeat for each room#Press SAVE</div></div>

Between step 2 and 3 you should map <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6: Set a multiplier to mark your rooms and ratesprices up or down or for currency conversion (optional)</div><div class="mw-collapsible-content">You can add a multiplier to your prices, check everything and import existing bookings from Booking.com to block add a '''*''' followed by the multiplier number in the booked dates."Multiplier" field

3Examples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%) You enable .*Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the connection in Bookingprice of the booking by 1.com 23.*For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.**'''*[CONVERT:IDR- this is when BookingEUR]''' will convert Indonesian Rupees to Euros.com removes your inventory **'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and rates and you are temporarily not bookableback to Indonesian Rupees on the import.</div></div>

4) Beds24 sends prices and availability <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7: Check what will send to Booking.com. You are bookable again. To send the update immediately click </div><div class="mw-collapsible-content">#Click on the "UpdatePrice Data" buttons in the channel manager settingsButton to check which prices and availability will send.#If you have multiple room types repeat for each room.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 8: Import upcoming bookings</div><div class="mw-collapsible-content">#Click on the "Import Existing Bookings are not removed " button to import upcoming bookings from the Booking.com extranet. Existing We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and new /or Expedia you can import them directly from the channel as well#If you have bookings are always visible from other sources you can add these manually in the Booking.com extranetCalendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to close additional dates or limit check-in and/or check-out you can use the "Override" function in the Calendar</div></div>

<div class="mw-collapsible mw-collapsed"><div class=Initiate "headline-collapse" > Step 9: Activate the connection in Booking.com=</div><div class="mw-collapsible-content">Initiate When you activate the XML connection Booking.com will remove your prices and availability from their system and replace them with the property menu within the booking.com extranet prices and then do availability sent from the Beds24 setupchannel manager.

1) Login to Booking.com You can activate the connection when your mapping and prices are correct and go to ACCOUNT->CHANNEL MANAGER. If you do not see this option contact Bookinghave added all upcoming bookings.com *Press "Activate Connection" and tell them you want to use a channel managerthen "Activate Connection Now".

2) Click <div class="warning">{{#fas:exclamation-triangle}} If you have dorms: Do not activate the Start button and search for BEDS24connection yourself.Please send us a support ticket in which you explain that you have dorms with Booking.com. We will then manually adjust your settings so the connection can work. </div> </div></div>

<embedvideo servicediv class="youtubemw-collapsible mw-collapsed">https<div class="headline-collapse" > Step 10:Remove Auto-Replenishment (optional)<//youtudiv><div class="mw-collapsible-content">Beds24 will automatically reopen rooms when you have availability. If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:*Log into your Booking.becom account*Click on the Rates & Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature</VYzWI-PDVYkdiv></embedvideodiv>

3) Complete <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 11: Check that the rest connection is working properly</div><div class="mw-collapsible-content">Click "Refresh" for the Connection Status to check the status of the on screen instructionsyour property at Booking.coms end.

It is possible to select a "one way" or "two way" connection with Booking.com. The normal case is "two way" which will both export inventory to Booking.com and import bookings from Booking.com. If you select any of are receiving error messages check in the "one wayCommon Errors" options only one of these actions will be performed section why you are receiving the error and the other must be manually maintained by youhow to fix it.

4) When ready The connection is working if and your property is selling if *you will do not receive a notification from Booking.com, go to any erros*you see Connection Status: XML Active and Hotel Status: Open / bookable *you are not receiving error messages *the Channel Manager menu again and activate display in the connectionchannel is correct.

==Set up This is what the different status values mean:*Ready to Open: The property has been reviewed by Booking.com, and mapping is ready to open. Open the property in Beds24==1) Enter your Booking.com Hotel Id into extranet or go to {{#fas:cog}} (SETTINGS -) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER -> BOOKING.COM > MAPPING, click on "Hotel IDPrice Data" setting to check which prices and availability will send. If required adjust your prices and '''then scroll inventory.*Duplicate: This property has been found to the bottom be a duplicate of another property.*XML: Closed: The property has been closed. Open the page property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click SAVE'''on "Open property".*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com extranet for further information.</div></div>

2) Set <embedvideo service="Booking Price Importyoutube" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc>https://youtu.)be/rsqRWgawcWU</embedvideo>

3) Some Booking.com rate ids can accept a room price plus a single occupancy price on =After the same rate id. If you have this rate type connection is activated=<div class="warning">{{#fas:exclamation-triangle}} Changes to availability and want prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the single occupancy price set "Bookingnext update.com Rate Type Click on " = "Full + SingleUpdate"if you want to push them through instantly. If you do not have this rate type or you are not sure set " </div> ==Communication with guests==You can communicate with Booking.com Rate Type "= "One Price "guest directly from Beds24.

<embedvideo service=Currently messaging with guests from Booking.com has following limitations: *Guests must click on "youtubeView Messages">https://youtuin the email to login to Booking.com and answer from there.be/*If a guest hits "reply" on E-SbeMMSk8wc</embedvideo>mail they received from Booking.com, Booking.com does not send the reply to Beds24 and will also not make the reply available in Booking.com. *Booking.com does not allow links in messages. Use attachments instead.

Map RoomsProperties can send messages to guests within the following time frames:*Click on From the time of booking until 7 days after the "Get Code" link next to guest checkout.*From the room id setting, a list time of room ids will be retrieved from Booking.com and displayedbooking until 7 days after the booking is cancelled.*Choose If the Booking.com room you want guest messages about the booking, the property gets an additional 14-day window to map reply to the Beds24 room and click on itguest irrespective of when the booking was cancelled or when the guest checked out.*When Currently, guests can send messages to properties from the correct room id has copied to time of booking until 66 days after the room id setting, click Savecheckout.

[[Image<div class="warning">{{#fas:bookingcomroomsexclamation-triangle}} If you use dependencies you can only assign the bookings into a room in the same property as the room which is mapped to Booking.png|450px|link=]][[Media:bookingcomroomscom.png|view large]]</div>

Map Rates#Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]*Click #To send Auto Action Emails via messaging set "Send Message" on the "Get CodeMessaging" link next tab in the Auto Action to one of the rate id setting and API options.#Bookings need to be in a list of rate ids will be retrieved from Property that is connected to Booking.com for to use the saved room idMessage API, otherwise communication will be via Email.*Choose the If you are not sure your connection has Message API, please log into Booking.com rate id for and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this room and click on ittime ticking all tick boxes as shown here: https://wiki. This will normally be the standard ratebeds24.*When the correct rate id has copied to the rate id setting, click Savecom/images/6/69/Extranet-booking.png

[[Image:bookingcomratesBooking.com allows .jpg and .png|450px|link=]][[Media:bookingcomratesattachments but no links or pdfs.png|view large]]

<span class==Manage bookings=====Credit cards, charging virtual credit cards & payments ===Credit card details are imported and shown on the "circleINVOICE" >{{#fas:lightbulb}} Tip</span> ''Click on tab of the booking. If not please refer to "View Actual DataMissing credit card details" Button to check which prices and availability will sendin "Troubleshooting" section below.''

===Prices for different occupancies, refundable/non refundable rates, meal plans===Bookings with payments collected by Booking.com can support more than one price per room and daywill show the payment amount collected as a payment in the "Invoice" tab of the booking. There are two options:

'''1. Multiple Rate IdsCharge virtual cards automatically'''

If you need more additional rate plans for example a for different occupancies, a non-refundable rate or your rate plan contains meals you Virtual cards can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]]be set to be auto charged at the date they become valid.To use this option set "Auto Process Virtual Cards" = Yes

[[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use For Booking.com virtual cards you can set to adjust the charge automatically to the full amount available on the card at the time it is charged. To do so create a rule with these instructions for settings and specify it in the mapping]]booking.com "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"

'''2<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. LinkedIf you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</Derived Prices'''div>

Booking.com A payment rule can auto calculate different occupancies from one standard rate. This rate is either for be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the base or payment, for the maximum occupancy of a specific room. The system then automatically adds or subtracts example it could specify to use virtual cards only and not a percentage price per person when the occupancy increases or decreasesguest card.

===Price Multiplier===If you want to add a multiplier to your prices, for example because manually charge virtual credit cards please note that they can only be charged after the channel requires a different currency to your Beds24 currency, add a '''*''' followed by the multiplier number to your hotel idactivation date.

For example a hotel id setting '''123456===Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===You will see buttons in the "Details" tab of the bookings which allow you to *1.23''' will multiply all prices by 1.23 sent for hotel id 123456. (i.e. raised by 23%)Report No-shows*Report invalid cards*Report date changes *Report guest misconductLower prices can be sent with a multiplier less than 1, i.e. '''123456*0.85''' will send a price 85% of Request the normal price (i.e. lowered by 15%)booking to be cancelled

To convert the price of bookings imported from the If you do not want to allow channel add a * after modifications by default you can change the multiplier, setting for example '''123456*1.23*''' will divide the price of the booking by 1.23"Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.

You can also use currency conversion template variable. All currencies supported by ===Info Codes for relevant information===Info Codes in the "Info" tab of the booking show you relevant information about the booking page currency selector can be usedand the guest.

Example: *[CONVERT:IDR{| class="wikitable"! scope="col"| Code! scope="col"| Use|-EUR] will convert Indonesian Rupees to Euros.

===Promotions===| BOOKINGCOMCARDPromotions can set up, viewed and changed in SETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS| invalid card reported to Booking. com If you add or change a promotion use the context help (? icons next to the settings) for instructions.|-

===Activating in Beds24 and | BOOKINGCOMFLAG| Booking.com===general info flag (Genius/no credit card)1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.|-

[[Image:booking13.png|450pxBOOKINGCOMVIRTCARD|link=]]Booking.com sent a virtual card[[Media:booking13.png|view large]]-

2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be |CARDTOSTRIPE | card details were sent to Booking.com as available for new bookings.Stripe|-

[[Image:Booking_com_12.png|450pxSTRIPEPAYMENT|link=]]payment imported from Stripe[[Media:Booking_com_12.png|view large]]-

3) Enable |CARDEXPIRES| added when the connection card expires before check-in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.|-

[[Image:bookingcomactivate.png|450px|link=]][[Media:bookingcmactivate.png|view large]]}

4) When all ===VAT value on extra items===If an extra item name in the set up in Beds24 is correct you can make booking matches the name of an upsell item for the final step to confirm property, the connection (go live) from VAT value of the Bookingupsell item will be used.com extranetOtherwise, the VAT value defined in the Property booking rules will be used.

[[Image:bookingconfirm.png|450px|link=]]==Different invoice templates ===If you need a different invoice template for the bookings from this channel you can use the [[Media:bookingconfirm.pngInvoicees|view largeinvoicee]]function.

When you go live your rates ==Create and inventory will manage Booking.com promotions==Promotions can be deleted from created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. [[Booking.com :_Promotions|Click here for more information and a full reload will occur from your Beds24 Inventorysetup instructions.]]

You can use the "Update" button on each room ==Manage or add Booking.com Rate Plans==To manage your rate plans go to speed this up. Your bookings will not be deleted from [[Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. If you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can also create additional rate plans.

5==Limit the maximum number accepted bookings if you do not want to offer all rooms ==By default, all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) Import existing CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings from Bookingfor this channel.com

Make sure the =Troubleshooting===Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24.</div><div class="Bookingsmw-collapsible-content" check box for each mapped >Each Booking.com room id is ticked unique and saved and then click can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the "Import existing bookings" buttonroom updates will overwrite each other causing inaccurate information being sent to Booking.com which will cause overbookings.</div></div>

[[Image:booking15.png|450px|link<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room codes are available</div><div class=]]"mw-collapsible-content">[[Media:booking15During the Setup of your connection, click on 'Get the Booking.png|view large]]com Room and Rate Codes for this "Property Code"'

You will see the list of Rooms/Rate codes returned from Booking.com. If for Booking.com does not make any reason your existing bookings rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and ask them to check why they do not import, the dates could be reopened and resold. To prevent this import the bookings via CSVreturn any rooms.</div></div>

a. Export your bookings as CSV from booking.com b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24. Follow the instructions on the page carefully so they import to the correct rooms. If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.  6) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix. 7) Channel collect payments will be shown in the booking invoice if SETTINGS<div class="mw->CHANNEL MANAGER collapsible mw-collapsed"> “Import Channel Collect Payments” is set to “Yes”. 8) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel <div if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”. class===Maximum number accepted bookings ===By default all available rooms are sent to activated channels. In SETTINGS"headline-collapse" >CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel. === Check Connection ===The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it. === Updates ===Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms will send with the next update. Click on "Update" if you want to push them through instantly. === Setup Problems===1) The room is being unexpectedly closed at bookingBooking.com</div><div class="mw-collapsible-content">The channel manager will close the room on all dates which do not have a valid price available for sending to bookingBooking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years) 2) "Room code is not unique" warning when saving in Beds24. Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com 3) Missing Credit Card Details</div></div>

*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to collect you. Contact your Booking.com rep if this is occurring and send it to Beds24 if you require itthis information.

4) Daily prices and prices for the Room, Double and Single occupancy can be mapped to Booking.com.  These can be mapped to Booking.com rate id's and will use the booking conditions of that rate id. Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channels. ==<div class= Notes=== 1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Detailsmw-collapsible mw-collapsed" in Setup Problems above.  2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.>3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" <div class= "Full Onlyheadline-collapse" 4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information. 5) >Deleting a rate or price in Beds24 will not delete the price in Booking.com. </div><div class="mw-collapsible-content">If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.

You can always see the data being sent with the "View Actual Data" button in the channel manager. 6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice. =Manage Bookings=Error messages===VAT value on extra items===If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.Otherwise the VAT value defined in the Property booking rules will be used. ===Report No-shows, Invalid cards or Restrict Channel Modifications===This screenshot shows specific settings for bookings from Booking.com: [[Image:bookingcom_manage.png|800px|link=]][[Media:bookingcom_manage.png|view large]] If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER. If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function. Enter the ID number of the invoicee and all incoming bookings from the channel will be assigned to this invoicee (it does not change existing bookings. <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo> ===Charge Virtual Credit Cards ===Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Virtual Cards" = Yes If you manually charge virtual credit cards please note that they can only be charged when they become valid.  Note: This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected. =Reviews=To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module. =Disconnect=*Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24. =Common Errors=

<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *If your connection is set up Click on "Connection Status" to check if you confirmed that the connection in your Bookingis properly activated.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https:</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</wikidiv><div class="mw-collapsible-content">Send us a Support Ticket, so we can correct your pricing model.beds24.com</imagesdiv></1/16/Bookingconfirm.png).div>

<div class="mw-collapsible mw-collapsed"><div '''Access denied''' or '''Hotel not allowed for connection type'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> Log into Booking.com and activate the connection as described under does not allow you to send a single price.Set "Activating in Beds24 and Booking.comRate Type" step 4 (https:= Per Day Pricing</div></wiki.beds24.com/images/1/16/Bookingconfirm.png) and make sure you have confirmed the connection with Beds24.div>

<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) You PROPERTIES > ROOMS > SETUP is the same as the occupancy you have not activated set for the connection room in the booking.com extranet. Please log into your bookingBooking.com extranet and activate the connection.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE'''class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> Booking.com does not allow considers the price you want to send a single price. Set "varies significantly from the prices which are already in Booking.com Rate Type"= One Price, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency).

'''WARN_PRICE_TOO_LOW_LIMIT''' Booking.com expects a price in a certain price range. Either adjust your price in Beds24 or try to change the limitation at Booking.com</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE''' </div><div class="mw-collapsible-content">Booking.com have not activated a single occupancy price for the room. Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = One PricePer Day Pricing

If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = One Price Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price).</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''Not allowed to update Single Use Rate for Roomor '''RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. You can only update Booking.com requires Rate Plans which show when you click on 'Get codes'.*Go to Prices > Channel Mapping enter the code from the bed price be sent to them as error message Search box and click on the room pricepriceand and selcet and ID which you see when you click 'Get codes'. Therefore they do not accept a single price for *Please double check your Fixed prices and Daily prices and select a dorm. Set "valid Booking.com Rate Type"= One Pricerate id from the list in 'get codes'. If you want to You can only send a single price prices for other rooms ask active Booking.com to set up a "Single" rate id for thesecodes.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Rooms to Sell were set below the Minimum Contracted rooms for these datesor '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content"> You can only update rooms which show when you click on 'Get codes'.If you do have agreed to supply a minimum number of rooms to room with this ID ask Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimumactivate it. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead. *Make sure It is activated when you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the allotment see it when you have guaranteed Bookingclick on "Get Codes".com *Booking.com: Ask Booking.com to remove the guaranteed allotment</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate is not active'''class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select cannot set occupancy_price for a valid Booking.com child rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click 123456789, since they are automatically set based on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and ratesRate Relations.

You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Option 1'''*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit'on the Rate id identified in the error message, then 'Room is not activeEdit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'' or 'Option 2''ROOM_NOT_ACTIVE'*Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid Rate Plan id from the 'get codes'list. Booking*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com has not activated rate id is selected from the room for selling'get codes' list. Please ask *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com to activate it and check remove the room Rate plan id is correct.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate 123456 cannot be updated via class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-content">You are trying to update a non-XML''' This rate has not been activated for channel management. Ask Log into your Booking.com to activate itextranet remove the rate. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did class="headline-collapse" > Room reservation does not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''belong to this hotel reservation</div><div class="mw-collapsible-content"> You have guaranteed and to have a minimum number of rooms to sell on The booking was already cancelled in Booking.com but before the channel manager is sending a lower quantity than contractedChannel synchronisation. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com *Booking.com: Ask Booking.com to remove the minimum contracted rooms</div></div>

'''Rate does not exist'''<div class="mw-collapsible mw-collapsed"><div You have added a number which is not a valid Booking.com rate id into the field in the class="Channelsheadline-collapse" tab of a rate> Message thread not found</daily price. div> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<div class="mw-collapsible-content"> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. There are two possible reasons:

'''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' Check if you have received a notification from 1. The Booking.com that connection for the property does not allow the use of the connection is readymessaging API. *If not please check in the Please log into Booking.com extranet that the connection has been requestedand and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking. png *2. You have assigned or moved the booking into a room that is in a different property than originally booked. If yes please check the you want to use messaging with Booking.com hotel id you have entered is correct and does not have blank spacescan move/assign booking only to rooms in the same property as the one originally booked.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' not allowed for user'''' class="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="mw-collapsible-content"> Check if Ensure you do not have received a notification from any special characters in the message text that could fail the Booking.com that the connection is readySecurity checks. (For example do not use *If not please check or @ in the Booking.com extranet that the connection has been requestedmessage text). *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>

'''room/rate combination is not active''' <div class="mw-collapsible mw-collapsed"><div Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes. You have added a number which is not a valid Booking.com rate id into the field in the class="Channelsheadline-collapse" tab of a rate>Message failed to send to reservation 12345678 - content or attachment is required</daily price. div> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<div class="mw-collapsible-content"> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. There are two possible reasons:

'''Room reservation does not belong to 1. There is no content in the language of the Guest (OR the default language you have set for your account,) in the Messaging tab of the auto action that you triggered for this hotel reservation'''booking. The *Open the booking was already cancelled go to the Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in Booking.com before the Channel syncronisationSubject, Plain Text Field and HTML Field.

2. Auto action should not send a message to the guest, go to the Messaging tab in the Auto action and set 'Sending Message' =Notes=NO (or Internal) </div></div>

1) Credit card details are imported and shown on the <div class="mw-collapsible mw-collapsed"><div class="INVOICEheadline-collapse" tab of the booking>This account doesn't have access to this property. If not please refer to "Missing Credit Card Details,"code":"FORBIDDEN"</div><div class="mw-collapsible-content" in Setup Problems above>Log into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking. png

2) Multiple Rates <span style="color:#fe746c;“ >{{#fas:exclamation- if triangle}} </span> If you want to send multiple prices for use dependencies you can only assign the bookings into a room you must have a rate id for each rate in the same property as the room which is mapped to Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.</div></div>

3) Single occupancy prices must be activated within booking<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not passed trust verification checks'''</div><div class="mw-collapsible-content">Booking.com if does not allow you are sending them to multi person room ratesmark credit cards as invalid because you have not passed their trust verification process. They can be disabled by setting "Rates" = "Full Only"Please contact your Booking.com Account Manager.</div></div>

4) For bookings imported through the button <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="Import upcoming bookingsmw-collapsible-content" >Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed incorrectly show this error in the Booking.com extranetExtranet. New bookings made after activation will include full booking informationThere is no problem at all and you should ignore the rest of the text on the screen.</div></div>

5) Deleting <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a rate or price in Beds24 will not delete the price in Booking.com. If you need to close a rate at Bookingmaximum occupancy of 4.com, make the rate id unbookable at Beds24, You cannot set an occupancy_price for example by closing the room or removing the price and wait an occupancy of 5 for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.123456783

You can close a rate at booking.com by making sure there Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is no price for it on the dates to close in Beds24.As long same as the rate has at least a price occupancy you have set for 1 day the room in the next year, all the other dates without prices will be closedyour Booking.com extranet.</div></div>

If you have multiple rates at booking=Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com, and it will still be bookable.*To completely disconnect the other rates can continue channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to be available by giving them pricesBeds24.

Note that if there is no price on any day at all for a rate, = FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com hotel ids. How do I set this will not necessarily close the rate, up?'''</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in this case no information one account. You will be sent and whatever data is need a property in Beds24 for each property you have on Booking.com will remainso you can connect them so each Booking.com property ID or hotel ID requires one property in Beds24.</div></div>

You can always see the data being sent with the <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I set this up? '''</div><div class="View Actual Datamw-collapsible-content" button >The system can handle multiple properties in one account. It doesn't matter whether the channel managerBooking.com properties are in different Booking.com accounts.</div></div>

6) Bookings with payment collected by booking<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Will I receive notifications on new bookings?</div><div class="mw-collapsible-content">After you activate the channel manager the channel will stop sending notifications.com You will show receive an Email notification from Beds24 instead and you will also see new bookings on your dashboard provided you use the payment amount collected as a payment in the booking invoice"Latest Bookings" module.</div></div>

<div class= FAQ ="mw-collapsible mw-collapsed"><div class=== Will I "headline-collapse" > Do guests receive notifications on new bookingsa confirmation?'''</div><div class=== "mw-collapsible-content">After you activate The channel confirms the channel manager booking with the channel guest. Beds24 will stop sending notificationsnot sent an additional confirmation message to the guest. You will receive them from Beds24 insteadIf you want to send an additional confirmation or welcome message for the guest you can set up an Auto Action Email.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== Do guests receive "headline-collapse" > How do I modify or cancel a confirmationbooking? '''</div><div class=== "mw-collapsible-content">The channel confirms You can request Booking.com to cancel the booking with or report changed stay dates from the "Details" tab of the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Emailbookings.

=== How do I modify or cancel a booking?===Bookings Otherwise bookings coming from a channel should be modified by the channel. Cancelling Just changing the status of a booking in Beds24 to "Cancelled" will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24.

If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not except room changes.If you do this you will need to manage all changes manually. </div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How can I access credit card details?'''</div><div class=== "mw-collapsible-content">This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep support if this is occurring and you require this information to always be sent.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do I add a promotion or special pricefor Booking.com?'''</div><div class=== "mw-collapsible-content">You can set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER-> BOOKING.COM-> PROMOTIONS or in the Booking.com extranet.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do I add extra costs or fees?'''</div><div class=== "mw-collapsible-content">Extra Costs, eExtras taxes and fees will not automatically send or update. Set/change these in your Booking.gcom Extranet unless you want to manage your full Booking. tax, cleaning fee, service charge can com content from Beds24. *Changes to availability and prices will be set directly in instantly sent to the channels extranetchannel. Chang</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Can I send different prices for different minimum stays or for different numbers of guests?'''</div><div class=== "mw-collapsible-content">Yes. You can do this either with "derivedWith " Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in your prices or multiple rates ids. See the "Multiple rates" section of this pageIf you have different prices for different minimum stays Beds24 will send these. </div></div>

<div class=== I have multiple Booking.com hotel ids. How do I set this up? ===The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24. === I have multiple Booking.com accounts. How do I set this up? ===The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though."mw-collapsible mw-collapsed"><div class=== "headline-collapse" > What to do when I receive an overbooking?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Why did a booking not import?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" >Why is the price for the booking wrong?'''</div><div class=== "mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.

<div class=== What are contracted rooms? ==="mw-collapsible mw-collapsed">This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  ==<div class= "headline-collapse" > What do I do when I have a no show?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class=== "mw-collapsible-content">

If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class=== "mw-collapsible-content">