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Messages

408 bytes added, 19:15, 23 February 2022
[[Category:Troubleshooting]]
[[Category:Automation]]
<div class="heading">Messages</div> ''This page is about the menu MESSAGES''and explains how to view and answer messages from OTAs directly from Beds24.
 '''View messages from guests'''=Funcitionality=
*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]].
*The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links.
*You and your guests will see the messages in the Airbnb channels extranet.  ==Send messages to guests== Open the booking and go to the "Messages" tab or click on the message on the dashboard to open the thread.
'''Send messages Enter your reply there. Auto Actions can be used to guests'''send message templates from the "Mail & Actions" tab.
Open =Supported OTA's =Please check the booking and go channels help pages for further information. ==Airbnb==You can communicate with Airbnb guests directly from Beds24. Airbnb does not support HTML therefore we recommend you add a plain text version to the "API Messages" tab or click on the message on the dashboard to open the threadyour Auto Actions.
Auto Actions can also The messages will be used added to send the Airbnb reservation message templates from the "Mail & Actions" tabthread.
Airbnb supports attachments in JPG, GIF and PNG format.
''' Supported OTA's '''==Booking.com==You can communicate with Booking.com guests directly from Beds24. Booking.com does not support HTML therefore we recommend you add a plain text version to your Auto Actions. Booking.com allows attachments but no links.
Airbnb You can communicate with Airbnb and your guests directly from Beds24. Airbnb does not support HTML so you will need to add a plain text version to your Auto Actions. The reply will be added to the message thread. Note: This will only work if API messaging is activated. See the instructions on see the [[AirBnBmessages in Booking.com_XML#com Messaging|Airbnb help page]] on how to enable this functionCenter.

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