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<div class="warning">{{#fas[[Category:exclamation-triangle}}These instructions are for the upgraded REST connction which is coming soon. For now use Channel Manager]][[Category:Airbnb|these instructions]].</div> [[Category:Messaging]][[Category:Error Messages from Channels]][[Category:Troubleshooting]]
*Communicate with Airbnb guest directly from Beds24.
==Bookings==
Enquiries and requests are only imported if you opt in to importing them. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you import enquiries you should set "Bookings with Request Status to "Do By changes or updates of an existing booking, Airbnb will not block dynamically update the room" in {{#fas:cog}} (SETTINGS) > PROPERTIES > BOOKING RULES so cost for extra guests if a reservation alteration is initiated by either the room does not get blocked in Airbnb. If you block host or the room Airbnb will lock it. In this case the enquiry will be imported with the status "Cancelled" so it can convert to a confirmed bookingguest.
Airbnb collects The host can reject the reservation alteration and can update the payment from your guest. Channel collect payments will be shown in count and the cost of the extra guests, then send the booking invoice if {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want alteration to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you main guest, who will need to set this in SETTINGS->CHANNEL MANAGER under "Airbnb" "Invoice"accept the new reservation.
'Airbnb will only accept any listing which comply to local laws. Ensure you comply with any permitting, zoning, safety, and health regulations, inform yourself about any local taxes or business license requirements or other regulations that may apply.
You If you need to send invoices which are different from your standard invoice you can get communicate with Airbnb guest directly from Beds24use the [[Invoicees|invoicee]] function. This function works for both confirmed bookings and enquiries/requests
*"API": Messages are sent via the API messaging system.==Connect listings you already have on Airbnb==*"API and Email Smart": By mapping a room you If the booking contains a "real" Email address the message is sent to the guests Email address. If only connect it so it can update a masked Email address is available the message sends via the channels API messaging systemlisting in Airbnb.
If Select "Occupancy Pricing" if you need want to send invoices which are prices for different from your standard invoice you can set up an invoicee in {{#fas:cog}} (SETTINGS) GUESTMANAGEMENT > INVOICEESnumbers of guests and/or different length of stay. See the chapter "Pricing Models" below for more information.
==Mapping==Press SAVE.By mapping a room you connect it so it can update a listing in Airbnb. '''Step 2 - Check which prices will send '''
'''Step 1 - Change Go to the pricing model (optional)'' "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your listing on Airbnb.
Press SAVEWith sync type '''Prices & Availability''' Beds24 will only update your price data (including number of guests, extra person price, base price, max stay, minimum stay, max days in advance, advance notice/same day booking cut off) and availability and import bookings. If you want to change your discounts, descriptions, pictures, or other settings you do this in Airbnb.
See the chapter "Pricing Models" below for more informationWith sync type '''Limited''' Beds24 will update your price data (including number of guests, extra person price, base price, taxes and fees, max stay, minimum stay, max days in advance, advance notice/same day booking cut off, last-minute discount, early-bird discount, weekly discount, monthly discount) and availability and import bookings. If you want to change your descriptions pictures or other settings you do this in Airbnb.
'''Step 2: Select If you want to sync everything your sync type'''listing needs to meet Airbnbs requirements. If you see a red button "Fix Content Errors" your listing does not meet Airbnb requirements. Click on the button. Any settings which do not meet Airbnb requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.
With sync type <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Always go to "View Content" to check what will send to Airbnb before selecting '''Prices and AvailabilityEverything''' Beds24 will only update your prices (including taxes and fees) and availabilty and import bookings. If you want to change your descriptions or pictures you do this in Airbnb.
With sync type '''EverythingStep 4: Connect''' your also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb.If you want to sync everyghing your listing needs to meet Airbnbs requirements. If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the button. Any settings which do not meet Airbnbs requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.
<span style=Click "color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Always click on Connect" and select the "View Content" link corresponding listing to check what will send this room to Airbnb before selecting '''Everyghing'''make the connection.
'''Step 3: Check that If you have changed the connection is working properly''' sync type to "Everything" you need to press SAVE before connecting.
Allow a bit of time for Airbnb do process '''Step 5: Check that the data you have sent then click on "Update Status". connection is working properly'''
If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the buttonGo to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT to revise which data will send to Airbnb. Any settings which do not meet Airbnbs requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.
With sync type When your content meets Airbnbs requirements you can click "Export'''Prices and Availability''' Beds24 will only update your prices (including taxes and fees) and availabilty and import bookings. If you want to change your descriptions or pictures you do this in Airbnb.
With sync type '''EverythingStep 5: Complete Airbnb Registration''' your also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb.If you want to sync everyghing your listing needs to meet Airbnbs requirements.
If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket[[File:Create_a_new_listing_on_Airbnb. mp4|640px]]
==Airbnbs review and publishing process ==
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> It can take Airbnb a couple of minutes Change the Sync Type=If you want to change the sync type all you need to process do is change the data we sentsetting and then press SAVE.
If you want to You can also disconnect all listings your Airbnb account from Beds24 in an Airbnb accont you can do this in {#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB . Log into your Airbnb account and go to ACCOUNT > ACCOUNTSPRIVACY AND SHARING and remove the Beds24 app.
You can also disconnect your <div class="warning">{{#fas:exclamation-triangle}} When a listing is disconnected Airbnb account from resets some values to their defaults:*minimum stay is set back to 1* "Closed to arrival" and "Closed to departure" gets removed*"Maximum stay" gets reset to 1125.If you do not want these values you will need to change them. If reconnect a listing in Beds24 in Airbnb. Log into your Airbnb account and go press "Update" after you reconnected to ACCOUNT -> PRIVACY AND SHARING and remove push the values from Beds24 app. </div>
1<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Click on the "Price Data" Button to check which prices and availability will send. With ===Per Day Pricing===<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Day Pricing''' (the default) the price sent is a room price, if you have only ONE price can be sent per date. If you have multiple prices activated for Airbnb with different minimum stays the system will send the price with the lowest minimum stay. Of the ones with the lowest minimum stay the one with the highest occupancy will be used.
2. You can change the pricing model to "===Per Occupancy (LOS) Pricing===<span style="color: #f3e504; font-size: 150%;". With >{{#fas:lightbulb}} </span> Choose '''Per Occupancy Pricing''' a price if you want to send prices for each occupancy defined in Beds24 different occupancies and prices for /or different length of stay can be sent.
With "Per Occupancy Pricing"the The "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Rates will send. We can send prices up to 28 days but guests can book longer stays if there are no restrictions. Airbnb will apply the average of the price of 28 days for days 29+. The "Max Stay" set for the room will send. Max stays set in the prices will be ignored. <span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> Beds24 sends the price for max. 16 guests. If your property accommodates more than 16 guests use "Per Day" pricing with an extra person price. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations with Airbnbs multi calendar Airbnb can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. If you want to check prices on Airbnb please start a booking for your listing.
If you have "Early Bird" or "Last Minute" prices which are activated for Airbnb these will automatically send.
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT If you can set*Early Bird and Last Minute discounts (have "Early Bird" or "Last Minute" prices which are activated for Airbnb)*A discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but not both because the discount per days these will override the discount per week/month. *A discount for "Non Refundable" bookingsautomatically send. If you select a limited sync you can set a non-refundable discount in your Airbnb extranetwill not mark these as promotions though.
You In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can also createset:* A discount for 2 or more days, weekly or monthly. Use either the discounts for the number of days or month/week, but not both because the discount per day will override the discount per week/month.* A discount for "Non Refundable" bookings. If you select a sync type "Pricing RulesLimited," directly in Airbnb but we recommend you can set all prices a non-refundable discount in Beds24 to avoid confustionyour Airbnb extranet.* Early Bird and Last Minute Discounts which Airbnb will mark as promotions.
==Send and receive messages == You can get communicate with Airbnb guest directly from Beds24.
<span style=You can view all messages from the "color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you import enquiries you should set Messages"Bookings with Request Status to component on the DASHBOARD and individual communication from the "Do not block the roomAPI Messages" tab in {{#fas:cog}} (SETTINGS) >PROPERTIES > BOOKING RULES so the room does not get blocked in Airbnbbooking. If you block You and your guests will see the room messages in Airbnb will lock it. In this case the enquiry will be imported with the status "Cancelled" so it can convert to a confirmed booking.
You can view all messages from the "API Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. You and your guests will see the messages in Airbnb. To use this function you should:
If you want to use Auto Actions you will need to add a plain text version 1. Add the component "API Messages" to your Auto Actions (Airbnb does not support HTML).[[:Category:Dashboard|DASHBOARD]]
1Airbnb supports attachments in JPG, GIF and PNG format. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]
2. Choose your setting for <span style="Guest Messaging" in (color:#fe746c;“ >{{#fas:cogexclamation-triangle}} (SETTINGS) CHANNEL MANAGER > AIRBNB </span> MAPPING)*"API": Messages are sent via the API messaging system.*"API and Email Smart": If you have moved the booking contains a "real" Email address the message is sent to the guests Email address. If only a masked Email address is available the message sends different room (manually or via dependencies), then ensure that both properties/rooms are connected with the channels API messaging systemsame Airbnb account, otherwise this function will not work.
They If you have activated multiple languages and entered your descriptions in these we can be multiple languages if you set up for the property "Allow Multi-Language" = Yes in {{#fas:cog}} (SETTING->PROPERTIES->DESCRIPTIONSETTINGS) or per room (SETTING-CHANNEL MANAGER >PROPERTIES-AIRBNB >ROOMS->SET UP)SPECIFIC CONTENT. Please check the context help before changing the setting.
Criteria which apply to all rooms in the property should be set up with the propertyFollowing languages are supported by Airbnb and Beds24: Bahasa Indonesia, Catala, Dansk, Deutsch, English. They will be automatically applied to all rooms in the propertyEspañol, Eλληνικά, Français, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Português, Suomi, Svenska, Íslenska, Čeština, Русский, עברית, ภาษาไทย, 中文, 日本語 ja한국어.
Criteria ==Property Type ==Most of the property types which only applies to one room should Airbnb supports can be entered selected in the room {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION.
Make sure you do not create duplicatesOther Airbnb property types can be added as "Custom" values in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.
'''Example 1<span style="color:''' All units (rooms) have one bedroom #fe746c;“ >{{#fas:exclamation-triangle}} </span> Set up bedrooms and one bathroomeither in the property OR the room. If you set them up in both you will double them up. Do not send additional bathroom amenities if you have a full bathrooom.
In this case you can set up the bedroom Bedrooms and bathroom bathrooms are configured by feature codes which are entered in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. The number will be applied to all room/unitsthe "Features" field.
'''Example *Click on the "Edit " button next to the "Features" field. *In the pop up click on "Bedroom" or "Bathroom". *Set the type and use the selectors to define the features within each room. *If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2:''' rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again. *Close the pop up and then press SAVE.
BED_AIR MATTRESSBED_AIRMATTRESS
BED_FLOOR_MATTRESSBED_FLOORMATTRESS
==Languages==
The content is sent in the language which is activated as default language for the booking page in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.
If you have activated multiple languages and entered your descriptions in these we can multiple languages.
Following languages are supported by Airbnb and Beds24: Bahasa Indonesia, Catala, Dansk, Deutsch, English. Español, Eλληνικά, Français, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Português, Suomi, Svenska, Íslenska, Čeština, Русский, עברית, ภาษาไทย, 中文, 日本語 ja
한국어.
== Check-in ==In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONENT you can set 'Check-in start', 'Check-in end' and 'Check-out end'By default children are allowed.
Choose 6:00 if your check-in is flexibleTo disallow children and/or infants use the feature codes for children not allowed/infants not allowed or adults only.
= Troubleshooting and common errors =BATHROOM_FULL '''"Not Processed" Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket. BATHROOM_HALF
'''Listing shows as "Importing" in the Airbnb Extranet ''' Beds24 sent the data but it is stuck at Airbnb. Try the following: 1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING 2. Click on "Disconnect" 4. Refresh the page then connect again 5. Wait a bit and then check the "Connection status" If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do soAdd feature codes one for each feature separated by spaces.
'''Sorry, we cannot activate your listing.'''==Amenities== It seems you have an issue with your “Booking settings” in your Airbnb account. Please log in to your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-placeAIR_CONDITIONING
'''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing''' Check the country under which you have registered your Airbnb account is the same as the country your property is in. Check your settings for "Latitude" and "Longitude" are correct and match the address you have given. BEACH_ESSENTIALS
'''Sorry, please contact support if you need to change the market of your listing.''' Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb". If required, correct your data and then click "Update Airbnb". If the error message persists contact Airbnb support. Give them the error message, your coordinates and your address and ask them to fix the problem at their end.BALCONY
'''ServiceInvalidRequestException: You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.''' Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist. CLEANING_PRODUCTS
'''Your listing has been temporarily paused and can't be turned on until you reactivate it. ''' If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help.CLOSET
'''The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues.''' Your listings is in an area for which Airbnb does not allow the use of the API connection. Contact Airbnb support and ask them to fill out the "Market Clearance Requests for Policy Form". This will the go the the department which can lift the restriction.CLOTHES_DRYINGRACK
'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$''' Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate of at least 9€.CO_DETECTOR
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.CONDITIONER
'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.''' Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate which meets Airbnb's requirements.DRYER
'''"The listing is subject to city registration. Please submit an application or input existing registration details"''' Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID").EXTRA_PILLOWS_BLANKETS
'''There was an error processing the request. Hosting model validation error''' For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method.EV_CHARGER
'''Listing is classified not suitable for children''' Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children.FAN_PORTABLE
'''You have reached your Airbnb access quota''' Wait ten minutes and then try again. If it continues repeatedly let us know. FIRE_EXTINGUISHER
'''Too many redirects''' Most likely you are using external pictures which do not link directly to your pictures or which redirect to another page. Using links to their storage place is not possible. You need to use direct links to your pictures. FIRE_PIT
'''document_uri has already been taken.''' You see this error if you have previously connected the room to another Airbnb account. Log into this Airbnb account and stop the sync for this listing. If you can not do this send us a support ticket asking us to delete the URI from the endpoint.FIREPLACE
'''Expired Token''' Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24. FIRST_AID_KIT
'''The document has no document element''' Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24. GAMES
'''Your listings are almost ready''' If after some time you still see "Your listings are almost ready" after clicking Beds24 Channel Manager Sync" in Airbnb and see "In progress" on the "Listings" page check that "Publish = Yes is set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.GARDEN
'''Listing failed to import''' Click on "Disconnect" then click on "Delete from Airbnb". Fix content errors. Then go back an publish the listing again.GRILL
'''You do not have permission to access this resource''' This listing is not in the connected Airbnb account. Send us a support ticket. GRILL_EQUIPMENT
'''Smart Pricing was not deactivated before connecting''' If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.HAMMOCK
'''No "Update Airbnb" button''' If you do not see an "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.HANGERS
'''Access denied to Airbnb''' Airbnb's server is currently unavailable. Try again later.HEATING
'''Please select a consistent property type and property group.''' Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.IRON_BOARD
'''Please specify the property LINENS (if all of TOILETRIES, TOWELS and listing type''' Check the 'Property TypeLINENS are used, this sends as "Essentials" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.
= All feature codes =You can also manually add bedrooms and bathrooms and amenities typing the feature codes exactly as listed below into the "Features" field. MOSQUITO_NET
Example: One bedroom with a double bed and a crib BEDROOM BED_DOUBLE BED_CRIBOUTDOOR_FURNITURE (for outdoor seating)
Example: The property has 2 bathrooms one full and one half BATHROOM_FULL BATHROOM_HALF PARKING
Add feature codes one for each feature separated by spaces.PARKING_PAID
Example: A property has a kitchen, television and internet KITCHEN TELEVISION INTERNET PARKING_POSSIBLE
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes and there are also Airbnb specific features which can be manually added in the "features" settings. These feature codes are supported:POOL_TABLE
KITCHENPRIVATE_ENTRANCE
INTERNETROOM_DARKENING_SHADES
TVTOILETRIES (body soap)
TOILETRIESSAFETY_CARD
LINENS (if all of TOILETRIES, SHAMPOO and LINENS are used, this sends as "Essentials")SHOWER_GEL
HEATINGSMOKE_DETECTOR SOAP STEREO TOWELS
AIR_CONDITIONINGTRASH_COMPACTER
DRYERWATER_HOT ==Business== ==Entertainment==TV CABLE VIDEO_GAMES ==Food and Drink==BREAKFAST_INCLUDED ==Internet==ETHERNET INTERNET WIFI WIFI_POCKET ==Kitchen==KITCHEN KITCHEN_OUTDOOR BAKING_SHEET BLENDER COFFEE
SPICES (if both SPICES and DISHES_UTENSILS are used, this sends as "Cooking Basics")
BALCONY REFRIGERATOR_MINI
GARDEN RICE_MAKER
GRILL SPICES (is sent in combination with "DISHES_UTENSILS" as "Cooking Basics")
PARKINGTOASTER
WIFI==Location==BEACH_FRONT
WIFI_POCKETLAKE (lake access in Airbnb)
ETHERNETSKI_IN
CABLESKI_OUT
BREAKFAST_INCLUDEDWATER_VIEW
EVENTS_ALLOWEDLAPTOP_FRIENDLY LONG_TERM_RENTERS
FIREPLACE==Accessibility==PARKING_DISABLED STEP_FREE_ACCESS_BATHROOM GRAB_RAILS_IN_SHOWER GRAB_RAILS_IN_TOILET ROLLIN_SHOWER SHOWER_CHAIR WIDE_DOORWAY_BATHROOM TUB_WITH_SHOWER_BENCH WIDE_CLEARANCE_TO_SHOWER_AND_TOILET
DOORBELLSTEP_FEE_ACCESS_BEDROOM
DOORMANWIDE_DOORWAY_BEDROOM
RECEPTION_24HOURSINGLE_LEVEL_HOME
HANGERSCOMMON_SPACE_STEP_FREE_ACCESS
FIRE_EXTINGUISHERCOMMON_SPACE_WIDE_DOORWAY
FIRST_AID_KITHOME_STEP_FREE_ACCESS
LAPTOP_FRIENDLYPATH_TO_ENTRANCE_LIT_AT_NIGHT
SAFETY_CARDHOME_WIDE_DOORWAY
HOT_TUBFLAT_SMOOTH_PATHWAY_TO_FRONT_DOOR
GYM==Family==CHANGING_TABLE
SMOKE_DETECTORBABY_BATH
CO_DETECTORPACK_N_PLAY_TRAVEL_CRIB
POOLFIREPLACE_GUARD
POOL_HEATEDBABY_MONITOR
POOL_INDOOROUTLET_COVERS
POOL_PRIVATETABLE_CORNER_GUARDS
IRON_BOARDWINDOW_GUARDS
HAIR_DRYERCHILDRENS_DINNERWARE
BEACH_FRONT BABYSITTER_RECOMMENDATIONS
LAKE ==Bedroom==BEDROOM
WATER_VIEW BEDROOM_ENSUITE
SKI_IN BEDROOM_LIVING_SLEEPING_COMBO
SKI_OUT BEDROOM_OTHER_SLEEPING_AREA
LONG_TERM_RENTER
BED_WATER==Bathroom==BATHROOM BATHROOM_FULL BATHROOM_HALF BATH_BIDET BATH_SHOWER_RAIN = Troubleshooting and common errors = ==Troubleshooting== '''You need to complete the API onboarding flow before publishing the listing''' Beds24 sent the data but the Airbnb requires you to complete the registration process. Try the following: 1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO, click Save. 2. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'CHECK CONNECTION STATUS' 3. Click on 'Request review at Airbnb' (red button) 4. Refresh the page then click on the Airbnb listing id. 5. Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing. 6. Click on 'FIX' and follow the registration steps from Airbnb. 7. Click 'Publish' <embedvideo service="youtube"><embedvideo service="youtube">https://youtu.be/gLwJWPTgrdw</embedvideo> '''Unable to perform action. Please try again later or contact support if you need immediate assistance''' Go to your Airbnb Account, switch to Hosting, and follow the steps in Airbnb to verify your account. '''Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.''' If you continue to see this error message being reported, then check if there is an outage at Airbnb, we will send an update as soon as their system is restored. Or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'UPDATE'. '''Calendar will not Load, it will only show a loading spinner wheel.''' Please check that you have prices set and they are sending to AirBnb, have a look under {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > MAPPING, and click on "Price Data" to check if prices are being sent to AirBnb.
BEDROOM '''Sorry, we cannot activate your listing.''' It seems you have an issue with your “Booking settings” in your Airbnb account. Please log into your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place
BEDROOM_LIVING_SLEEPING_COMBO '''Listing shows as "Importing" in the Airbnb Extranet ''' Beds24 sent the data but it is stuck at Airbnb. Try the following: 1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING 2. Click on "Disconnect" 4. Refresh the page then connect again 5. Wait a bit and then check the "Connection status" If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.
BEDROOM_OTHER_SLEEPING_AREA '''You have reached your Airbnb access quota''' Wait ten minutes and then try again. If it continues repeatedly let us know.
EXTRA_PILLOWS_BLANKETS '''Your listing has been temporarily paused and can't be turned on until you reactivate it. ''' If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help.
BATHROOM '''No "Update Airbnb" button''' If you do not see an "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.
BATHROOM_FULL '''Messages do not send or import to Beds24''' Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your messages' in the list of permissions, disconnect and then reconnect the Airbnb account.
BATHROOM_HALF '''Airbnb account is not connected, please connect account''' Log into your Airbnb account
WATER_HOT '''Receiving Requests/Inquiries for dates already booked''' The problem is caused because Airbnb thinks your listing is a multi unit with more than one bookable unit. This can happen if at any time you had a qty greater than one. Once it happens, the only way to set it back to a standard listing is to disconnect the listing from Beds24 and then reconnect it. This is because it is Airbnb policy not to change this listing type while it is connected. It will then connect immediately as a standard listing with a qty of one and the calendar will sync properly.
LIVING_ROOM '''No prices/availability in Airbnb''' Your max_days_notice setting in Airbnb is set to zero which is making the listing unavailable. You can adjust it directly in Airbnb, it is called maximum advance notice or similar. Or you can set it to a specific value in Beds24 (Max Days in Advance = 365) and upload it to Airbnb via the Export to Airbnb button. Note: {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PRICING > Max Days in Advance = No Limit in Beds24 will not change the value already set in Airbnb.
ROOM_DARKENING_SHADES '''Availability in Beds24/Dates closed in Airbnb''' When Airbnb bookings have been marked as "Cancelled by Host" Airbnb will not reopen dates where you have previously cancelled a booking. The dates should be available at all other channels.
CHANGING_TABLE ==Common Errors==
BABY_BATH '''Not Processed ''' Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket.
PACK_N_PLAY_TRAVEL_CRIB '''You do not have permission to access this resource''' Click "Disconnect" and then reconnect the room and to your listing in Airbnb.
BEACH_ESSENTIALS '''Not Connected ''' You have disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it.
PARKING_DISABLED '''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing''' Check the country under which you have registered your Airbnb account is the same as the country your property is in. Check your settings for "Latitude" and "Longitude" are correct and match the address you have given.
EV_CHARGER '''Sorry, please contact support if you need to change the market of your listing.''' Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. Airbnb uses Google maps to validate addresses. You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb". If required, correct your data and then click "Update Airbnb". Check your Google map entry and if it is incorrect request Google maps to correct your location. If the error message persists go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No or contact Airbnb support. Give them the error message, your coordinates and your address and ask them to forward your request to someone in their team who is authorized to fix the problem at their end.
FIREPLACE_GUARD '''You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.''' Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist. If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No.
BABY_MONITOR '''Cannot change address in status Auto closed (availability). Please contact the local support for assistance.''' Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist. If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No.
OUTLET_COVERS '''The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues.''' Your listings is in an area for which Airbnb does not allow the use of the API connection. Contact Airbnb support and ask them to fill out the "Market Clearance Requests for Policy Form". This will the go the the department which can lift the restriction.
STAIR_GATES '''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$''' Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate of at least 9€. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.
TABLE_CORNER_GUARDS '''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.''' Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > PROPERTY CONTENT > ROOM CONTENT and set a Rack Rate which meets Airbnb's requirements.
WINDOW_GUARDS '''Your longer stay discount must be greater than or equal to your shorter stay discount.''' Check your discounts set in {{#fas:cog}} (SETTINGS) > AIRBNB > SPECIFIC CONTENT > PRICING, ensure the logic of your discounts meets Airbnb requirements. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set, a discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but '''not both''' because the discount per days will override the discount per week/month.
CHILDRENS_DINNERWARE '''The listing is subject to city registration. Please submit an application or input existing registration details''' Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID").
BABYSITTER_RECOMMENDATIONS '''There was an error processing the request. Hosting model validation error''' For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method.
LUGGAGE_DROPOFF '''You need to complete the API onboarding flow before publishing the listing''' Login to your Airbnb Account, go to the listing, then click 'Fix' follow the instructions to complete the registration.
CLEANING_BEFORE_CHECKOUT '''Listing is classified not suitable for children''' Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children.
STEP_FREE_ACCESS_BATHROOM '''Too many redirects''' Most likely you are using external pictures which do not link directly to your pictures or which redirect to another page. Using links to their storage place is not possible. You need to use direct links to your pictures.
GRAB_RAILS_IN_SHOWER '''document_uri has already been taken.''' You see this error if you have previously connected the room to another Airbnb account. Log into this Airbnb account and stop the sync for this listing. If you can not do this send us a support ticket asking us to delete the URI from the endpoint.
GRAB_RAILS_IN_TOILET '''Expired Token''' Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.
ACCESSIBLE_HEIGHT_TOILET '''The document has no document element''' Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.
ROLLIN_SHOWER '''Your listings are almost ready''' If after some time you still see "Your listings are almost ready" after clicking Beds24 Channel Manager Sync" in Airbnb and see "In progress" on the "Listings" page check that "Publish = Yes is set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.
SHOWER_CHAIR '''Listing failed to import''' Click on "Disconnect" then click on "Delete from Airbnb". Fix content errors. Then go back an publish the listing again.
WIDE_DOORWAY_BATHROOM '''Smart Pricing was not deactivated before connecting''' If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.
TUB_WITH_SHOWER_BENCH '''Access denied to Airbnb''' Airbnb's server is currently unavailable. Try again later.
WIDE_CLEARANCE_TO_SHOWER_AND_TOILET '''Please select a consistent property type and property group.''' Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.
HANDHELD_SHOWER_HEAD '''Please specify the property and listing type''' Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.
STEP_FEE_ACCESS_BEDROOM '''This listing's property type does not support multiple inventories.''' OR '''room_type_invetory_not_supported''' Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.
WIDE_CLEARANCE_TO_BED '''Not enough beds for person capacity''' Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > FEATURES and click on 'edit Bedroom' tab, select the appropriate room/bedroom configuration for your listing.
WIDE_DOORWAY_BEDROOM '''Not enough beds in room configurations''' You do not have the appropriate bed configuration for the number of people you have selected in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > Max Guests. Scroll to FEATURES and click 'edit Bedroom' and select the appropriate number of bedrooms/beds for your guests.
ACCESSIBLE_HEIGHT_BED '''Sorry, we can't add that amenity right now. Please try again later.''' This was a transient error caused by an update to the Airbnb amenities data format. The error message should not repeat but if you continue to receive error emails, then please create a SUPPORT ticket.
SINGLE_LEVEL_HOME '''Please make sure a photo has been uploaded before adding accessibility amenity. If the previous review rejects your photos, you need to upload a new photo''' You are trying to send an accessibility amenity but do not provide a picture for this amenity. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT where you can add the accessibility amenity with a picture in "Custom". Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for further instructions.
COMMON_SPACE_STEP_FREE_ACCESS '''All caps isn't allowed in listing titles.''' Airbnb do not allow the Listing Name to be ALL Caps. Check the details in each of the sections below. *Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME *Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME *Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS
COMMON_SPACE_WIDE_DOORWAY '''Emojis/Special Characters isn't allowed in listing titles.''' Airbnb do not allow the Listing Name to have emojis or special characters. Check the details in each of the sections below. *Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME *Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME *Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS
WIDE_HALLWAY_CLEARANCE '''Please select a consistent property type and space type''' Check the details you have set in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION > PROPERTY TYPE, allow the setting you have selected in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PROPERTY TYPE GROUP > LISTING TYPE. Use (?) Context help for the list of Property Types and Listing Types for Airbnb.
HOME_STEP_FREE_ACCESS '''You can only host long-term rentals''' Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing. Follow the registration steps from Airbnb.
PATH_TO_ENTRANCE_LIT_AT_NIGHT '''custom_daily_price_too_low_for_cleaning_fee''' OR '''Based on your cleaning fee of € XXX, the minimum nightly price you can charge is € YYY''' Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > CUSTOM and change your Cleaning fee. OR Go to the Calendar and update the daily prices.
HOME_WIDE_DOORWAY '''Listings of different pricing_availability_model_type can not use this endpoint.''' Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click 'UPDATE' for each room/listing.
FLAT_SMOOTH_PATHWAY_TO_FRONT_DOOR '''Suspended_state_appeal''' Airbnb suspended the account. Please contact Airbnb support about this.
<div class="heading">Connect and update listings to Airbnb Mapping</div>
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and explains how to connect your rooms in Beds24 to existing listings in Airbnb and how to create new listings in Airbnb Beds24 provides a certified 2-way API integration which offers you many additional features and functions which will make working with Airbnb easy for you. To use the connection you need an [https://www.airbnb.com/e/ten-things-you-should-know-about-airbnb?irgwc=1&irclid=0IZQSnSSRxyNWT%3AQ-OUPCU2lUkAXtgQxDwyFTg0&ircid=4560&c=.pi73.pk4560_252311_en_beds24_10things&sharedid=en_beds24_10things&af=126295512 account with Airbnb].
=Capabilities=
*Connect to existing listings in Airbnb to send updates from Beds24.
After you have mapped your listings Beds24 will automatically .*Synchronize prices, availability and resrtrictions (min-stay, max-stay, closed to arrival, closed to departure) restrictions to Airbnb.*Import bookings and booking modifications or cancellations. *See all messages from Airbnb guests under "Messages".*Communicate with your guests directly from the booking in Beds24 via the "Messages" tab and via Auto Actions.
You can also choose to
*Update all content including descriptions and pictures from Beds24
*Import booking requests
[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
<div style="display:">
==Capabilities per Sync Type==
Beds24 offers three different sync types which define which data can be updated to Airbnb.
{| class="wikitable"
! scope="col"|
! scope="col"| Occupancy based Pricing
! scope="col"| Per Day Pricing
! scope="col"| Rate Plans
|-
!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Prices and Availabilty'''
|-
!style="text-align:right" scope="row"|Prices
| Auto**
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Availability
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Min. Nights
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Max. Nights
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Closed to Arrival (CTA)
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Closed to Departure (CTD)
| Auto*
| Auto*
| Auto*
|-
!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Limited''' (sends "Pricing Settings" from {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > "Pricing Settings" in addition to "Prices and Availability" )
|-
!style="text-align:right;" scope="row"|Listing Currency
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Guest Included
| N/A
| Auto*
| N/A
|-
!style="text-align:right;" scope="row"|Extra Person Price
| N/A
| Auto*
| N/A
|-
!style="text-align:right;" scope="row"|Dates with no Price
| N/A
| Auto*
| N/A
|-
!style="text-align:right;" scope="row"|Discounts (2-28 days)
| N/A
| Auto*
| N/A
|-
!style="text-align:right;" scope="row"|Max Days in Advance
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Advance Notice (Hours)
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Advance Notice Requests
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Early Bird Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Last Minute Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Non refundable discount
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Custom Fees & Pass Through Taxes
| Auto*
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Rack Rate (Default daily price)
| Auto*
| Auto*
| Auto*
|-
!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Everything''' (sends full content additionally to "Prices and Availability" and "Limited")
|-
!style="text-align:right;" scope="row"|Listing details
| Manual
| Manual
| Manual
|-
!style="text-align:right;" scope="row"|Descriptions
| Manual
| Manual
| Manual
|-
!style="text-align:right;" scope="row"|Bedrooms
| Manual
| Manual
| Manual
|-
!style="text-align:right;" scope="row"|Picture
| Manual
| Manual
| Manual
|-
!style="text-align:right;" scope="row"|Instant Book
| Manual
| Manual
| Manual
|-
!style="text-align:right;" scope="row"|Pre-Booking Message
| Manual
| Manual
| Manual
|-
!style="text-align:right;" scope="row"|Cancellation Policy
| Manual
| Manual
| Manual
|-
!style="text-align:right;" scope="row"|Check-in start
| Manual
| Manual
| Manual
|-
!style="text-align:right;" scope="row"|Check-in end
| Manual
| Manual
| Manual
|-
|}
<nowiki>*</nowiki>You can always manually trigger an update
<nowiki>**</nowiki>Including Extra person price from Daily Prices
</div>
= Limitations =
*Blocked dates in Airbnb are NOT imported, you need to block in Beds24.
*You can only connect listings which are live on Airbnb.
*Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis.
*If you do not have daily prices Daily Prices or rates Fixed Prices in which "Airbnb" is activated in the "Channels" tab the "Default Daily Base Price" (Rack Rate) will be used up to a year in advance.*Smart Pricing is not available vor for API connected lisitngslistings.*Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.*Airbnb does not allow Co-hosts to use their API. This means if you are a Co-Host Airbnb will not allow you to connect your co-hosted listings via Beds24 (or any other channel manager). Solutions to this limitation are:**Ask the host to transfer their account to you.**Your hosts make the connection between their Airbnb accounts and Beds24 themselves''' ***You can create a (temporary) subaccount in Beds24 for each of your hosts. Your hosts will have a login where they then can connect their Airbnb accounts. ***If you manage a large number of properties we can give you the "Connect with Airbnb Account" button. Your hosts will then be able to use this button outside of Beds24 so they will not need to log into Beds24 to allow the connection.
=Before you connect=
==Prices==
*We can only send availability if you have set up prices which are activated for Airbnb under "Channels" in the Daily Prices or RatesFixed Prices.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Airbnb requires a "Default Daily Base Price" (Rack Rate) which you can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Make sure you are prepared to accept a booking for the "Base Price. If you do not have daily prices Daily Prices or rates Fixed Prices which are activated for channel management or rates in which "Airbnb" is activated the rack rate will be used up to a year in advance.*In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set rules for dates with no price. If you require minimum stays we recommend you set this to the default "Close the Room" because we can not send minimum stays to the default daily priceBase Price. *You can set a multiplier to mark your price up or down. ==Bookings and Requests== <div class="warning">{{#fas:exclamation-triangle}} In instances of Airbnb bookings cancelled by the host, marked as "Cancelled by Host," please note that Airbnb maintains a restriction preventing the reopening of dates for the same property. Airbnb will not reopen dates when you have previously cancelled a booking. The dates should be available on all other channels.</div>
When you use the API connection Airbnb only allows instant bookings. In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set which groups of guests are allowed to book. Strictest is only to allow experienced Airbnb guests who provide government ID to book.
In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can also add a "Custom Value" if you allow guests to send a request if they want to stay longer than your maximum stay rule allows. After the connection has been sucessfully successfully set up you can import upcoming existing bookings from Airbnb and all new bookings will automatically import. Inquiries and requests are only imported if you opt in to importing them. Other bookings can be uploaded as a .csv file in {{#fas:cog}} (SETTINGS) PROPERTIES. To manually add or blocked dates click on the suitcase icon in the CALENDAR or on "Add Booking" at the top. If you do not need the actual booking you can adjust the availability in the CALENDAR in the row "Inventory". The number shows rooms remaining to sell. They can be edited to quickly change your availability. Double-click to open a pop-up and save the changes. (it is only possible to lower the number based on the value in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP "Quantity of this type" and any existing bookings). Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice".
==Properties, rooms and room types ==
A listing in Airbnb is a room in Beds24.
Our Airbnb connection supports room types with a quantity of more than one. If you want to send a quantity of more than one you can not use "House or Villa or Cottage" as the property type.
The name sent is:
*For properties with one unit: property name
*For properties with more than one unit type it consists of property name - room name.
==Local legal requirements==
[https://www.airbnb.com/help/article/1386/responsible-hosting-in-japan Japan], [https://www.airbnb.com/help/article/1385/responsible-hosting-in-portugal Portugal] , [https://www.airbnb.com/help/article/1388/responsible-hosting-in-spain Spain], [https://www.airbnb.com/help/article/1383/responsible-hosting-in-france France], [https://www.airbnb.de/help/article/1391/responsible-hosting-in-germany Germany]
For other regions please check the Airbnb help pages.
=Connect an existing listingSet the connection up=
==Property settings==
If you have multiple rooms in a property these settings will apply to all rooms in the property.
'''Step 1: Connect your Airbnb account to your property'''
Each property can connect to one Airbnb Account. Select the Airbnb accout account you want to connect to. If the setting
If no Airbnb account is available go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS and connect your account.
'''Step 2 - Apply a multiplier to mark your prices up or down (optional)'''
If you want to add a multiplier to your prices add a '''*''' followed by the multiplier number.
For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.
'''Step 3: Check the currency setting is correct'''
If you are using a different currency in Beds24 select one of the above and use the multiplier (above) for conversion.
'''Step 4 - Import enquiries inquiries from Aribnb (optional)'''
If you import enquireis inquiries Beds24 will create a request bookingwith the status "Enquiry". If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you import enquiries you should set " Bookings with Request Status to the status "Enquiry"Do do not block the room" in {{#fas:cog}} (SETTINGS) >PROPERTIES > BOOKING RULES so the room does not get blocked in Airbnb. If you want to block the room Airbnb will lock it. In this case for example if you have made the enquiry will be imported with guest an offer you need to change the status "Cancelled" so it can convert to a confirmed bookingmanually.
'''Step 5 - Activate messaging via Beds24 Assign an invoicee (optional)'''
'''Step 6 1 - Assign an invoicee Change the pricing model (optional)'''
'''Step 3: Select "Occupancy Pricing" if you want to send prices for different numbers of guests and/or different length of stay. your sync type'''
With sync type '''Step 1 - Check which prices will send Everything''' Click on also your existing listings descriptive content will be overridden by the "Actual Data" link to check which prices descriptive content in Beds24 and availability will send. If you see no prices or can no availability longer be edited in the list check your have prices which are activated for Airbnb.
#Click on "View actual data and check the prices you see there are as you expect#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket. #Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.
'''Step 46: Import upcoming bookings'''
Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Blocked dates are not sent by Airbnb, manually update the dates in Beds24 calendar.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> We will import bookings from the last four weeks that are currently ongoing and have not yet reached their check-out date. However, please note that exceptionally long-term stays, those exceeding four weeks, will not be included in the import.
[[File:Airbnb_Synctyp_Prices_Availability.mp4|640px]]
[[File:Airbnb_Synctyp_Everything.mp4|640px]]
=Create a new listing=
'''Step 1 - Select "Sync Type" Everything''' Airbnb will only publish your listing if you send the full content. Set '' "Sync Type" = Everything then press SAVE. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > UPDATE ADDRESS = YES then press SAVE.
'''Step 1 2 - Check if your content meets Airbnbs requirements '' '
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the button to get to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT.
'''Step 1 3 - Check which prices will send ''' Click Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on the "Actual Price Data" link under "View" to check which prices and availability will sendbe sent. If you see no prices or no availability in the list , check your if you have prices which are activated set up for Airbnbyour property on Beds24.
'''Step 24: Select your sync typeExport to Airbnb'''
Login to your Airbnb Account, go to Listings, click on the listing, then click 'Fix' and complete the Airbnb Registraion actions.
'''Step 36: Check that the connection is working properly'''
#Click on "View actual data and check the prices you see there are as you expect#Allow a bit of time for Airbnb do process the data you have sent then click on "Update Status". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket. #Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.
Connecting to an existing lisitng or creating a new listing triggers Airbnb's automated review. The review validates the listing against the [https://www.airbnb.com/help/article/2350/what-are-the-policies-for-listings-created-through-api-connected-software API Program Listing Requirements].
If the listing is rejected, the message you see there tells you the reason. Fix the problem and the click "Update" to resubmit the listing.
Some listings require manual approval, in which case the status will remain as "ready for review". Once these listings are reviewed by Airbnb, you will see the result when you click on "Check Connection Status".
=Updates=
*Changes to availability and prices will be instantly sent to the channel. *Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly. *Content updates are only sent on demand. If you change content you will need to click "Update" to send the changes. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> It can take Airbnb a couple of minutes to process the data we sent. If you make changes to values which are sent from Beds24 in Airbnb they will be overridden with the next update. =Reviews=After the guest has checked-out, you can send the review to Airbnb via the "Mail & Actions" tab in the booking in Beds24. If a guest sends you a review, you can also view it in Beds24 via the "Mail & Actions" tab and send the guest a reply from there.
=Disconnect or terminate the connection=
*To disconnect a listing to manage it manually go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click on "Disconnect". *Click on "Disconnect"{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.. This will set all your listings in this Airbnb account to "manual" so you can manage it manually. If you want to update the listing from Beds24 you will need to reconnect it. If you do not want to use the API connection at all any more also disconnect the account in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.
=Options for both the sync types=
==Pricing models==
Airbnb supports different pricing models.
If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.
Only a global max. stay which is taken from {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > SETUP can send.
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set
*An extra person price.
For example, you have a room for 3 people, you charge 50€ for 2 people and 15€ for 3rd person, create a Rate with Room price - 50 - Upto Upt o 2 people. Then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > and set Guests included = 2, Extra Person Price = 15
If you use rates the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.
If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations at Airbnb if there is a change to the number of guests, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest. The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation. ===Rate Plans===<span style="color: #f3e504; font-size: 250150%;" >{{#fas:lightbulb}} </span> Click '''Rate plans''' are the pricing model of choice if you want *to offer a refundable and a non-refundable option and **set prices for refundable and non-refundable instead of Airbnbs fixed discount option**control the cancellation policy for refundable and non-refundable prices**control availability of the refundable/non-refundable booking option. *parity with other channels which support rate plans i.e. Booking.com or Expedia. You can create up to 10 rate plans which can be used for all listings in the Airbnb account. A maximum of 2 rate plans will be displayed to guests at a given time depending on the cancellation policy. Airbnb will display one refundable and another non-refundable rate plan and out of these (a) the lowest and (b) the most flexible rate. A price for each occupancy defined in Beds24 can be sent. *If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.*If you use fixed prices the Single, Double and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "View DataExtra child" Button and discounts set in the "Discounts" tab of the rate can not be sent. If you want to check which send prices for different length of stay you need a rate plan for each. The "Min Stay" and availability "Max Stay" set in the Calendar, Daily Prices or Rates will send. For more information and setup instructions click [[Airbnb_Rate_Plans |here]].
==Discounts==
You can also create "Pricing Rules" directly in Airbnb, but we recommend you set all prices in Beds24 to avoid confusion. <span style="color: #f3e504; font-size: 250150%;" >{{#fas:lightbulb}} </span> Early bird or Last Minute offer are only marked as promotions if the price drops at least 10% from what Airbnb define defines as the last 30 days median price. If you use both early bird and last minute and want to remove one , you will need to remove both because Airbnb will only remove them together. After you have clicked "Update" to send the change , you can reactivate the one you want to keep. Please refer to Airbnb for more information on [https://www.airbnb.com/help/article/3421#:~:text=There%20may%20be%20a%20few,other%20discounts%20or%20promotions Discounts].
==Fees and taxes==
If you apply fees or taxes you need to send them from Beds24.
*Cleaning fee (if want to override the cleaning fee You can set in under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Other fees supported by Airbnb can be sent as CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. If you apply a linen fee Airbnb will add this to the cleaning fee. *Security depositPETFEE 45 (for example)
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee and Security deposit. If you want to over ride this, then use a CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT.
*If you want to send taxes click on "Check if you are eligible to send taxes" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. If Airbnb allows you to send taxes you can set them under "Custom". Plase Please click on the context help (? icon) <span style="color:#007bff;“ >{{#far:question-circle}} </span>for "Custom" for detailed instrucitonsinstructions
==Permit / Registration/ License==
In some locations Airbnb.com require the License/Registration number of the owner. Plase Please also see under "Local legal requirements above"
If this is required for your property, please go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID" and enter your details.
Permit IDs in Beds24 are set per property. If you have a different permit Id than the one set for the property you can set a room specific permit as "Custom" value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.
You can get communicate with Airbnb guest directly from Beds24. This function works for:
*Confirmed bookings
*EnquiriesInquiries/Requests - if you receive a message from a potential guest enquiring inquiring Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.
2. To use send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Airbnb does not support HTML. You have the option to add a plain text message for this function you need to:purpose.
=Content for Sync Type sync type "Everything"=If you use this sync type all updates should be done in Beds24 (not in Airbnb) because changes you make in Airbnb will be overridden with the next update.
==Requirements and limitations from Airbnb==
*Phone numbers, email addresses and URLs are not allowed in the host profile.
*France Only: Bed & Breakfast listings should have B&B in the title.
== Bedrooms and bathroomsLanguages==Bedrooms and bathrooms are configured by feature codes The content is sent in the language which are entered is activated as default language for the booking page in the "Features" field {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.
== Bedrooms and bathrooms==
Bedrooms and bathrooms can be set up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.
You have one unit with one bedroom can also manually add bedrooms and bathrooms and another unit with two bedrooms. In this case set the bedrooms up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP. *Click on the "Edit " button next to the "Feature" fieldamenities. *In the pop up click on For more information see "Bedroom tabAll feature codes" or "Bathroom tab". *Set the type and use the selectors to define the features within each roombelow.
*If you have multiple bedrooms or bathrooms make sure you define them all.
BED_BUNK
BED_DOUBLE
BED_FUTON
If you have a murphy bed it will send as single bed.
== Amenities ==
If you provide '''"Essentials"''' you will need to tick "linens", towels and "toiletries".
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have "Accessability" amenities Airbnb requires you to provide a picture for each amenity which they review. You can add these amenities and the pictures in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT under "Custom".
You will find a list all all "Accessability" amenities below under "All Feature Codes".
You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.
Requirements and limitations from Airbnb:
*Airbnb requreis requires a '''minimum of 1 picture per listing with high-resolution (800x500 pixels).
*Bedrooms should be included in the photos so that users are able to see accommodations.
*Listings with stock photos or with photos including non Airbnb watermarks will be rejected.
*Listings with photos containing contact information (email addresses / phone numbers) will be rejected.
<div class="warning">{{#fas:exclamation-triangle}} Airbnb requires Captions. If you change pictures make sure you change /add the caption in (SETTINGS) BOOKING ENGINE > PICTURES so Airbnb recognizes the new picture.</div> <div class="warning">{{#fas:exclamation-triangle}}Be careful changing pictures when listed in an Airbnb category. If you remove or change the picture Airbnb has choosen as your category picture you will be removed from the category.</div> == Check-in / Check-out ==In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT you can set 'Check-in start', 'Check-in end' and 'Check-out end'. If you want to *send different times to Airbnb than to other channels*send 25 for check-in*send 25 or 26 for check-out*offer flexible check-in you can add this in SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]]. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb requires at least two hours between check-in start and check-in end. ==House Rules and Children==*Airbnb counts children 2-12 years as guests. *Infants from 0-2 years are not counted as guests.
If your check-you do not allow children and/or infants Airbnb requires a textual explanation. You can add this in starts at SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]]. For house rules you can optionally add a certain time and the end is flexible set 'Checktextual description. The house rules plus (if you want to send) their descriptions can be entered in SETTINGS-in end' to the same time or earlier than 'Check> CHANNEL MANAGER-in start'> AIRBNB. This will work with all times except for 01:00 and 02:00 in the morningCOM-> SPECIFIC CONTENT "Custom".
==Airbnb specific content ==
Go to S{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT or click on the "Edit specific content for Airbnb" link to check and customise customize. specific content for Airbnb. = All feature codes =You can also manually add bedrooms and bathrooms and amenities typing the feature codes exactly as listed below into the "Features" field. Example: One bedroom with a double bed and a crib BEDROOM BED_DOUBLE BED_CRIB Example: The property has 2 bathrooms one full and one half
Example: A property has a kitchen, television and internet
KITCHEN TELEVISION INTERNET
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} '''</span> Airbnb Account disconnects in Beds24''' Check if you does not support all available feature codes and there are connecting the same Airbnb account to two Beds24 accounts. One also Airbnb account specific features which can be connected to more than one Beds24 account but if you disconnect manually added in the connection in one Beds24 account Airbnb will also disconnect all Beds24 accounts"features" settings. These feature codes are supported:
ELEVATOR
HAIR_DRYER
LIVING_ROOM
PIANO
SHAMPOO
WASHER
COFFEE_MAKER
COOKING_BASICS (is sent if both "DISHES_UTENSILS" and "SPICES" is selected) DISHES_UTENSILS (is sent in combination with "SPICES" as "Cooking Basics")
DISHWASHER
FREEZER
GLASSES_WINE
KETTLE
OVEN
REFRIGERATOR
==Pets==
PETS_CONSIDERED
==Pool & Wellness==
GYM
POOL
POOL_HEATED
POOL_INDOOR
POOL_PRIVATE
==Services==
DOORBELL
DOORMAN
RECEPTION_24HOUR
LUGGAGE_DROPOFF
CLEANING_BEFORE_CHECKOUT
BICYCLE_RENTAL
==Sports==
BOAT_SLIP
FITNESS_CENTER (for exercise equipment)
KAYAK_CANOE
TABLE_TENNIS
==Suitability==
ADULTS_ONLY
CHILDREN_NOT_ALLOWED
EVENTS_ALLOWED
INFANTS_NOT_ALLOWED
SMOKING_ALLOWED
BED_AIR MATTRESS
BED_TODDLER
