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Airbnb Mapping

16,666 bytes added, 1 March
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and explains how to connect your rooms in Beds24 to existing listings in Airbnb and how to create new listings in Airbnb
 
Beds24 provides a certified 2-way API integration which offers you many additional features and functions which will make working with Airbnb easy for you.
 
To use the connection you need an [https://www.airbnb.com/e/ten-things-you-should-know-about-airbnb?irgwc=1&irclid=0IZQSnSSRxyNWT%3AQ-OUPCU2lUkAXtgQxDwyFTg0&ircid=4560&c=.pi73.pk4560_252311_en_beds24_10things&sharedid=en_beds24_10things&af=126295512 account with Airbnb].
=Capabilities=
After you have mapped your listings Beds24 will automatically.
*Synchronize prices, availability and restrictions (min-stay, max-stay, closed to arrival, closed to departure) to Airbnb.*Import bookings and booking modifications or cancellations. *See all messages from Airbnb guests under "Messages".*Communicate with your guests directly from the booking in Beds24 via the "Messages" tab and via Auto Actions.
You can also choose to
*Update all content including descriptions and pictures from Beds24
*Import booking requests
*Communicate with Airbnb guest directly from Beds24.
[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
 
<div style="display:">
==Capabilities per Sync Type==
Beds24 offers three different sync types which define which data can be updated to Airbnb.
 
{| class="wikitable"
 
! scope="col"|
! scope="col"| Occupancy based Pricing
! scope="col"| Per Day Pricing
! scope="col"| Rate Plans
|-
 
!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Prices and Availabilty'''
 
|-
!style="text-align:right" scope="row"|Prices
| Auto**
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Availability
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Min. Nights
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Max. Nights
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Closed to Arrival (CTA)
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Closed to Departure (CTD)
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Limited''' (sends "Pricing Settings" from {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > "Pricing Settings" in addition to "Prices and Availability" )
|-
 
!style="text-align:right;" scope="row"|Listing Currency
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Guest Included
| N/A
| Auto*
| N/A
|-
 
!style="text-align:right;" scope="row"|Extra Person Price
| N/A
| Auto*
| N/A
|-
 
 
!style="text-align:right;" scope="row"|Dates with no Price
| N/A
| Auto*
| N/A
|-
 
!style="text-align:right;" scope="row"|Discounts (2-28 days)
| N/A
| Auto*
| N/A
|-
 
!style="text-align:right;" scope="row"|Max Days in Advance
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Advance Notice (Hours)
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Advance Notice Requests
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Early Bird Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Last Minute Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Non refundable discount
| Auto*
| Auto*
| Auto*
|-
 
!style="text-align:right;" scope="row"|Custom Fees & Pass Through Taxes
| Auto*
| Auto*
| Auto*
|-
 
 
!style="text-align:right;" scope="row"|Rack Rate (Default daily price)
| Auto*
| Auto*
| Auto*
|-
 
 
 
!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Everything''' (sends full content additionally to "Prices and Availability" and "Limited")
|-
 
!style="text-align:right;" scope="row"|Listing details
| Manual
| Manual
| Manual
|-
 
!style="text-align:right;" scope="row"|Descriptions
| Manual
| Manual
| Manual
|-
 
!style="text-align:right;" scope="row"|Bedrooms
| Manual
| Manual
| Manual
|-
 
!style="text-align:right;" scope="row"|Picture
| Manual
| Manual
| Manual
|-
 
!style="text-align:right;" scope="row"|Instant Book
| Manual
| Manual
| Manual
|-
 
!style="text-align:right;" scope="row"|Pre-Booking Message
| Manual
| Manual
| Manual
|-
 
!style="text-align:right;" scope="row"|Cancellation Policy
| Manual
| Manual
| Manual
|-
 
!style="text-align:right;" scope="row"|Check-in start
| Manual
| Manual
| Manual
|-
 
!style="text-align:right;" scope="row"|Check-in end
| Manual
| Manual
| Manual
|-
 
|}
 
<nowiki>*</nowiki>You can always manually trigger an update
 
<nowiki>**</nowiki>Including Extra person price from Daily Prices
</div>
= Limitations =
*Blocked dates in Airbnb are NOT imported, you need to block in Beds24.
*You can only connect listings which are live on Airbnb.
*Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis.
*If you do not have daily prices Daily Prices or rates Fixed Prices in which "Airbnb" is activated in the "Channels" tab the "Base Price" (Rack Rate) will be used up to a year in advance.
*Smart Pricing is not available for API connected listings.
*Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.
*Airbnb does not allow Co-hosts the to use of their API connection. This means if you are a Co-Host Airbnb recommend will not allow you switch to [httpsconnect your co-hosted listings via Beds24 (or any other channel manager). Solutions to this limitation are://www**Ask the host to transfer their account to you.airbnb**Your hosts make the connection between their Airbnb accounts and Beds24 themselves''' ***You can create a (temporary) subaccount in Beds24 for each of your hosts.coYour hosts will have a login where they then can connect their Airbnb accounts. ***If you manage a large number of properties we can give you the "Connect with Airbnb Account" button.uk/help/article/970/hosting-teams-an-introduction hosting teams] insteadYour hosts will then be able to use this button outside of Beds24 so they will not need to log into Beds24 to allow the connection.
=Before you connect=
==Prices==
*We can only send availability if you have set up prices which are activated for Airbnb under "Channels" in the Daily Prices or RatesFixed Prices.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Airbnb requires a "Base Price" (Rack Rate) which you can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Make sure you are prepared to accept a booking for the "Base Price. If you do not have daily prices Daily Prices or rates Fixed Prices which are activated for channel management or rates in which "Airbnb" is activated the rack rate will be used up to a year in advance.
*In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set rules for dates with no price. If you require minimum stays we recommend you set this to the default "Close the Room" because we can not send minimum stays to the Base Price.
*You can set a multiplier to mark your price up or down.
==Bookings and Requests==
 
<div class="warning">{{#fas:exclamation-triangle}} In instances of Airbnb bookings cancelled by the host, marked as "Cancelled by Host," please note that Airbnb maintains a restriction preventing the reopening of dates for the same property. Airbnb will not reopen dates when you have previously cancelled a booking. The dates should be available on all other channels.
</div>
 
When you use the API connection Airbnb only allows instant bookings. In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set which groups of guests are allowed to book. Strictest is only to allow experienced Airbnb guests who provide government ID to book.
Inquiries and requests are only imported if you opt in to importing them.
 
Other bookings can be uploaded as a .csv file in {{#fas:cog}} (SETTINGS) PROPERTIES.
 
To manually add or blocked dates click on the suitcase icon in the CALENDAR or on "Add Booking" at the top.
 
If you do not need the actual booking you can adjust the availability in the CALENDAR in the row "Inventory". The number shows rooms remaining to sell. They can be edited to quickly change your availability. Double-click to open a pop-up and save the changes. (it is only possible to lower the number based on the value in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP "Quantity of this type" and any existing bookings).
Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice".
A listing in Airbnb is a room in Beds24.
Our Airbnb connection supports room types with a quantity of more than one. If you want to send a quantity of more than one you can not use "House or Villa or Cottage" as the property type.
The name sent is:
*For properties with one unit: property name
*For properties with more than one unit type it consists of property name - room name.
==Local legal requirements==
'Airbnb will only accept any listing which comply to local laws. Ensure you comply with any permitting, zoning, safety, and health regulations, inform yourself about any local taxes or business license requirements or other regulations that may apply.
[https://www.airbnb.com/help/article/1386/responsible-hosting-in-japan Japan], [https://www.airbnb.com/help/article/1385/responsible-hosting-in-portugal Portugal] , [https://www.airbnb.com/help/article/1388/responsible-hosting-in-spain Spain], [https://www.airbnb.com/help/article/1383/responsible-hosting-in-france France], [https://www.airbnb.de/help/article/1391/responsible-hosting-in-germany Germany]
For other regions please check the Airbnb help pages.
=Set the connection up=
For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.
 
'''Step 3: Check the currency setting is correct'''
'''Step 4 - Import inquiries from Aribnb (optional)'''
If you import inquiries Beds24 will create a request bookingwith the status "Enquiry". If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you import inquiries you should set " Bookings with Request Status to the status "Enquiry"Do do not block the room" in {{#fas:cog}} (SETTINGS) >PROPERTIES > BOOKING RULES so the room does not get blocked in Airbnb. If you want to block the room Airbnb will lock it. In this case for example if you have made the inquiry will be imported with guest an offer you need to change the status "Cancelled" so it can convert to a confirmed bookingmanually.
'''Step 5 - Assign an invoicee (optional)'''
'''Step 2 - Check which prices will send '''
Click Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on the "Actual Price Data" link under "View" to check which prices and availability will sendbe sent. If you see no prices or no availability in the list , check your if you have prices which are activated set up for your listing on Airbnb.
'''Step 3: Select your sync type'''
With sync type '''Prices and & Availability''' Beds24 will only update your prices price data (including number of guests, extra person price, base price, max stay, minimum stay, max days in advance, advance notice/same day booking cut off) and availability and import bookings. If you want to change your discounts, descriptions, pictures, or other settings you do this in Airbnb. With sync type '''Limited''' Beds24 will update your price data (including number of guests, extra person price, base price, taxes and fees, max stay, minimum stay, max days in advance, advance notice/same day booking cut off, last-minute discount, early-bird discount, weekly discount, monthly discount) and availability and import bookings. If you want to change your descriptions pictures or pictures other settings you do this in Airbnb.
With sync type '''Everything''' your also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb.
If you want to sync everything your listing needs to meet Airbnbs requirements. If you see a red button "Fix Content Errors" your listing does not meet Airbnb requirements. Click on the button. Any settings which do not meet Airbnb requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.
Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.
 
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Blocked dates are not sent by Airbnb, manually update the dates in Beds24 calendar.
 
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> We will import bookings from the last four weeks that are currently ongoing and have not yet reached their check-out date. However, please note that exceptionally long-term stays, those exceeding four weeks, will not be included in the import.
[[File:Airbnb_Synctyp_Prices_Availability.mp4|640px]]
Set "Sync Type" = Everything then press SAVE.
 
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO
 
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > UPDATE ADDRESS = YES then press SAVE.
'''Step 2 - Check if your content meets Airbnbs requirements'''
'''Step 3 - Check which prices will send'''
Click Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on the "Actual Price Data" link under "View" to check which prices and availability will sendbe sent. If you see no prices or no availability in the list , check your if you have prices which are activated set up for Airbnbyour property on Beds24.
'''Step 4: Export to Airbnb'''
When your content meets Airbnbs requirements you can click "Export'''.
'''Step 5: Complete Airbnb Registration''' Login to your Airbnb Account, go to Listings, click on the listing, then click 'Fix' and complete the Airbnb Registraion actions.  '''Step 6: Check that the connection is working properly'''
#Click on "View actual data and check the prices you see there are as you expect
*Changes to availability and prices will be instantly sent to the channel.
*Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
*Content updates are only sent on demand. If you change content you you will need to click "Update" to send the changes.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> It can take Airbnb a couple of minutes to process the data we sent.
=Change the Sync Type=If you want make changes to change values which are sent from Beds24 in Airbnb they will be overridden with the sync type you need to:next update.
'''Step 1 =Reviews=After the guest has checked- Disconnect '''out, you can send the review to Airbnb via the "Mail & Actions" tab in the booking in Beds24.
Click on If a guest sends you a review, you can also view it in Beds24 via the "DisconnctMail & Actions" tab and send the guest a reply from there.
'''Step 2 - =Change the Sync Type=If you want to change the sync type'''all you need to do is change the setting and then press SAVE.
Change =Disconnect or terminate the connection=*To disconnect a listing to the other sync type manage it manually go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and SAVEclick on "Disconnect".
'''Step 3 - Reconnect'''*Click on "Disconnect" {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.. This will set all your listings in this Airbnb account to "manual" so you can manage it manually. If you want to update the listing from Beds24 you will need to reconnect it.
Click on "Connect" and select the corresponding listing If you do not want to this room to make use the API connectionat all any more also disconnect the account in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.
=Disconnect or terminate the connection=Click on "Disconnect". This will set all You can also disconnect your listings in this Airbnb account to "manual" so you can manage it manually. If you want to update the listing from Beds24 you will need to reconnect itin Airbnb. If you want to disconnect all listings in an Log into your Airbnb account you can do this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and go to ACCOUNT > AIRBNB > ACCOUNTSPRIVACY AND SHARING and remove the Beds24 app.
You can also disconnect your <div class="warning">{{#fas:exclamation-triangle}} When a listing is disconnected Airbnb account from resets some values to their defaults:*minimum stay is set back to 1* "Closed to arrival" and "Closed to departure" gets removed*"Maximum stay" gets reset to 1125.If you do not want these values you will need to change them. If reconnect a listing in Beds24 in Airbnb. Log into your Airbnb account and go press "Update" after you reconnected to ACCOUNT > PRIVACY AND SHARING and remove push the values from Beds24 app.</div>
=Options for both the sync types=
==Pricing models==
Airbnb supports different pricing models.
===Per Occupancy (LOS) Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Occupancy Pricing''' if you want to send prices for different occupancies and/or different length of stay..
If you use rates the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.
If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send.
The "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Rates will send. We can send prices up to 28 days but guests can book longer stays if there are no restrictions. Airbnb will apply the average of the price of 28 days for days 29+. The "Max Stay" set for the room will send. Max stays set in the prices will be ignored.  <span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> Beds24 sends the price for max. 16 guests. If your property accommodates more than 16 guests use "Per Day" pricing with an extra person price.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations with Airbnbs multi calendar Airbnb can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. If you want to check prices on Airbnb please start a booking for your listing.
 
 
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations at Airbnb if there is a change to the number of guests, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.
 
The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.
===Rate Plans===
A price for each occupancy defined in Beds24 can be sent.
*If you use daily prices they the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.*If you use rates 1 personfixed prices the Single, 2 person Double and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.
If you want to send prices for different length of stay you need a rate plan for each.
==Discounts==
 
If you have "Early Bird" or "Last Minute" prices which are activated for Airbnb these will automatically send. Airbnb will not mark these as promotions though.
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set:*A discount for 2 or more days, weekly or monthly. Use either the discounts for the number of days or month/week , but not both because the discount per days day will override the discount per week/month. *A discount for "Non Refundable" bookings. If you select a sync type "Prices and AvailabilityLimited," you can set a non-refundable discount in your Airbnb extranet. *Early Bird and Last Minute Discounts which Airbnb will mark as promotions.
You can also create"Pricing Rules" directly in Airbnb , but we recommend you set all prices in Beds24 to avoid confusion.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Early bird or Last Minute offer are only marked as promotions if the price drops at least 10% from what Airbnb define defines as the last 30 days median price. If you use both early bird and last minute and want to remove one , you will need to remove both because Airbnb will only remove them together. After you have clicked "Update" to send the change , you can reactivate the one you want to keep.
Please refer to Airbnb for more information on [https://www.airbnb.com/help/article/2983/what-happens-if-i-offer-multiple-discounts how Airbnb calculates discounts3421#:~:text=There%20may%20be%20a%20few,other%20discounts%20or%20promotions Discounts].
==Fees and taxes==
If you apply fees or taxes you need to send them from Beds24.
*Cleaning fee
*Security deposit
You can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT.
*PETFEE 45 (for example)
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee and Security deposit. If you want to over ride this, then use a CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT.
*If you want to send taxes click on "Check if you are eligible to send taxes" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. If Airbnb allows you to send taxes you can set them under "Custom". Please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span>for "Custom" for detailed instructions
Permit IDs in Beds24 are set per property. If you have a different permit Id than the one set for the property you can set a room specific permit as "Custom" value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.
==Send and receive messages ==
You can get communicate with Airbnb guest directly from Beds24. This function works for:
*Confirmed bookings
*Inquiries/Requests - if you receive a message from a potential guest inquiring Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.
 
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you import inquiries you should set "Bookings with Request Status to "Do not block the room" in {{#fas:cog}} (SETTINGS) >PROPERTIES > BOOKING RULES so the room does not get blocked in Airbnb. If you block the room Airbnb will lock it. In this case the inquiry will be imported with the status "Cancelled" so it can convert to a confirmed booking.
You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. You and your guests will see the messages in Airbnb.
1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]
2. To send Auto Action Emails via messaging set "Send Message" on on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Airbnb does not support HTML. You have the option to add a plain text message for this purpose.
Airbnb supports attachments in JPG, GIF and PNG format.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have moved the booking to a different room (manually or via dependencies), then ensure that both properties/rooms are connected with the same Airbnb account, otherwise this function will not work.
=Content for sync type "Everything"=
If you use this sync type all updates should be done in Beds24 (not in Airbnb) because changes you make in Airbnb will be overridden with the next update.
==Requirements and limitations from Airbnb==
*Phone numbers, email addresses and URLs are not allowed in the host profile.
*Listings with photos containing contact information (email addresses / phone numbers) will be rejected.
<div class="warning">{{#fas:exclamation-triangle}} Airbnb requires Captions. If you change pictures make sure you change /add the caption in (SETTINGS) BOOKING ENGINE > PICTURES so Airbnb recognizes the new picture.</div>  <div class="warning">{{#fas:exclamation-triangle}}Be careful changing pictures when listed in an Airbnb category. If you remove or change the picture Airbnb has choosen as your category picture you will be removed from the category.</div>
== Check-in / Check-out ==
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT you can set 'Check-in start', 'Check-in end' and 'Check-out end'.
Choose 6:00 if your check-in is flexible.
If your you want to *send different times to Airbnb than to other channels*send 25 for check-in starts at a certain time and the end is *send 25 or 26 for check-out*offer flexible set 'Checkcheck-in end' to the same time or earlier than 'Check you can add this in SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]]. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb requires at least two hours between check-in start'. This will work with all times except for 01:00 and 02:00 check-in the morningend.
==House Rules and Children==
If you do not allow children and/or infants Airbnb requires a textual explanation. You can add this in
SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].
For house rules you can optionally add a textual description. The house rules plus (if you want to send) their descriptions can be entered in SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom".
==Amenities==
LIVING_ROOMAIR_CONDITIONING BEACH_ESSENTIALS BALCONY  CLEANING_PRODUCTS CLOSET  CLOTHES_DRYINGRACK
FIREPLACECO_DETECTOR
AIR_CONDITIONINGCONDITIONER
HEATINGDRYER
ELEVATOR
HAIR_DRYEREXTRA_PILLOWS_BLANKETS EV_CHARGER
HANGERSFAN_PORTABLE
IRON_BOARDFIRE_EXTINGUISHER
LINENS (if all of TOILETRIES, TOWELS and LINENS are used, this sends as "Essentials")FIRE_PIT
TOILETRIES (body soap)FIREPLACE
SHAMPOOFIRST_AID_KIT
TOWELSGAMES
WASHERGARDEN
DRYERGRILL
EXTRA_PILLOWS_BLANKETSGRILL_EQUIPMENT
ROOM_DARKENING_SHADES HAIR_DRYER
WATER_HOTHAMMOCK
BEACH_ESSENTIALS HANGERS
PRIVATE_ENTRANCEHEATING
IRON_BOARD
BALCONY LINENS (if all of TOILETRIES, TOWELS and LINENS are used, this sends as "Essentials")
GARDEN LIVING_ROOM
GRILLMOSQUITO_NET
OUTDOOR_FURNITURE (for outdoor seating)
PARKING
PARKING_POSSIBLE
EV_CHARGERPIANO
POOL_TABLE
FIRE_EXTINGUISHERPRIVATE_ENTRANCE
FIRST_AID_KITROOM_DARKENING_SHADES
LAPTOP_FRIENDLYTOILETRIES (body soap)
SAFETY_CARD
 
SHAMPOO
 
SHOWER_GEL
SMOKE_DETECTOR
CO_DETECTORSOAP STEREO TOWELS TRASH_COMPACTER  WASHER WATER_HOT
==Business==
CABLE
VIDEO_GAMES
==Food and Drink==
BREAKFAST_INCLUDED
==Internet==
ETHERNET
 
INTERNET
WIFI_POCKET
ETHERNET==Kitchen==KITCHEN KITCHEN_OUTDOOR  BAKING_SHEET  BLENDER COFFEE  COFFEE_MAKER
COOKING_BASICS (is sent if both "DISHES_UTENSILS" and "SPICES" is selected)
==Kitchen==KITCHENDISHES_UTENSILS (is sent in combination with "SPICES" as "Cooking Basics")
DISHWASHER
 
FREEZER
 
GLASSES_WINE
 
KETTLE
OVEN
REFRIGERATOR
REFRIGERATOR_MINI
COFFEE_MAKER RICE_MAKER
DISHES_UTENSILS SPICES (is sent in combination with "DISHES_UTENSILS" as "Cooking Basics")
SPICES (is sent in combination with "DISHES_UTENSILS" as "Cooking Basics") TOASTER
==Location==
BEACH_FRONT
LAKE  WATER_VIEW (lake access in Airbnb)
SKI_IN
SKI_OUT
 
WATER_VIEW
==Pets==
LUGGAGE_DROPOFF
CLEANING_BEFORE_CHECKOUT  BICYCLE_RENTAL
==Sports==
BOAT_SLIP
 
FITNESS_CENTER (for exercise equipment)
 
KAYAK_CANOE
 
TABLE_TENNIS
==Suitability==
CHILDREN_NOT_ALLOWED
 
EVENTS_ALLOWED
INFANTS_NOT_ALLOWED
EVENTS_ALLOWEDLAPTOP_FRIENDLY LONG_TERM_RENTERS
SMOKING_ALLOWED
 
LONG_TERM_RENTERS
==Accessibility==
BATHROOM_HALF
 
BATH_BIDET
 
BATH_SHOWER_RAIN
= Troubleshooting and common errors =
'''Not Processed '''
Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket.
==Troubleshooting==  '''You do not have permission need to complete the API onboarding flow before publishing the listing''' Beds24 sent the data but the Airbnb requires you to complete the registration process. Try the following: 1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO, click Save. 2. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'CHECK CONNECTION STATUS' 3. Click on 'Request review at Airbnb' (red button) 4. Refresh the page then click on the Airbnb listing id. 5. Go to your Airbnb Account, switch to access this resourceHosting, and click on 'Fix Issues'button for the listing. 6. Click on 'FIX'and follow the registration steps from Airbnb. 7. Click 'Publish' <embedvideo service="youtube"><embedvideo service="Disconnectyoutube" >https://youtu.be/gLwJWPTgrdw</embedvideo>  '''Unable to perform action. Please try again later or contact support if you need immediate assistance''' Go to your Airbnb Account, switch to Hosting, and follow the steps in Airbnb to verify your account.   '''Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.''' If you continue to see this error message being reported, then reconnect check if there is an outage at Airbnb, we will send an update as soon as their system is restored. Or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the room listing and click 'UPDATE'.   '''Calendar will not Load, it will only show a loading spinner wheel.''' Please check that you have prices set and they are sending to your listing in AirbnbAirBnb, have a look under {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > MAPPING, and click on "Price Data" to check if prices are being sent to AirBnb.
'''Not Connected Sorry, we cannot activate your listing.''' You It seems you have disconnected the listing an issue with your “Booking settings” in your Airbnbaccount. Click "Disconnect" Please log into your Airbnb account and then reconnect itcheck what is set under the tab Booking Settings. You can find more information here: https://www.airbnb. com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place
'''Listing shows as "Importing" in the Airbnb Extranet '''
If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.
'''SorryYou have reached your Airbnb access quota''' Wait ten minutes and then try again. If it continues repeatedly let us know.   '''Your listing has been temporarily paused and can't be turned on until you reactivate it. ''' If you do not know what the problem is please check the Email Airbnb sent you, we cannot activate the messages in your listingAirbnb account or contact Airbnb support and ask them to help.  '''No "Update Airbnb" button''' It seems If you have do not see an issue with "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.  '''Messages do not send or import to Beds24''' Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your “Booking settings” messages' in your the list of permissions, disconnect and then reconnect the Airbnb account.   '''Airbnb account is not connected, please connect account''' Please log Log into your Airbnb account   '''Receiving Requests/Inquiries for dates already booked''' The problem is caused because Airbnb thinks your listing is a multi unit with more than one bookable unit. This can happen if at any time you had a qty greater than one. Once it happens, the only way to set it back to a standard listing is to disconnect the listing from Beds24 and check what then reconnect it. This is because it is Airbnb policy not to change this listing type while it is connected. It will then connect immediately as a standard listing with a qty of one and the calendar will sync properly.  '''No prices/availability in Airbnb''' Your max_days_notice setting in Airbnb is set under to zero which is making the tab Booking Settingslisting unavailable. You can find more information hereadjust it directly in Airbnb, it is called maximum advance notice or similar. Or you can set it to a specific value in Beds24 (Max Days in Advance = 365) and upload it to Airbnb via the Export to Airbnb button. Note: https{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PRICING > Max Days in Advance = No Limit in Beds24 will not change the value already set in Airbnb.  '''Availability in Beds24//wwwDates closed in Airbnb''' When Airbnb bookings have been marked as "Cancelled by Host" Airbnb will not reopen dates where you have previously cancelled a booking. The dates should be available at all other channels. ==Common Errors==  '''Not Processed ''' Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status".airbnbIf the problem persists after a couple of hours notify us via a support ticket.com/help/article/1353/how-  '''You do-i-choose-who-can-instant-book-my-placenot have permission to access this resource''' Click "Disconnect" and then reconnect the room and to your listing in Airbnb.   '''Not Connected ''' You have disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it.
'''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing'''
Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. Airbnb uses Google maps to validate addresses. You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb". If required, correct your data and then click "Update Airbnb". Check your Google map entry and if it is incorrect request Google maps to correct your location. If the error message persists go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No or contact Airbnb support. Give them the error message, your coordinates and your address and ask them to forward your request to someone in their team who is authorized to fix the problem at their end.
'''ServiceInvalidRequestException: You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.'''
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.
If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No.
'''Your listing has been temporarily paused and can't be turned on until you reactivate itCannot change address in status Auto closed (availability). Please contact the local support for assistance. ''' If you do not know what the problem is please Please check your address details in Beds24 match the Email details at Airbnb sent , if youneed to change them, the messages in your Airbnb account or please contact Airbnb support and ask them to helpassist. If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No.
'''The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues.'''
'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$'''
Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate of at least 9€.
 
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.
'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.'''
Go to Settings {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > Channel Manager AIRBNB > Property Content PROPERTY CONTENT > Room Content ROOM CONTENT and set a Rack Rate which meets Airbnb's requirements.  '''Your longer stay discount must be greater than or equal to your shorter stay discount.''' Check your discounts set in {{#fas:cog}} (SETTINGS) > AIRBNB > SPECIFIC CONTENT > PRICING, ensure the logic of your discounts meets Airbnb requirements. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set, a discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but '''not both''' because the discount per days will override the discount per week/month.
'''The listing is subject to city registration. Please submit an application or input existing registration details'''
'''There was an error processing the request. Hosting model validation error'''
For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method.
 
'''You need to complete the API onboarding flow before publishing the listing'''
Login to your Airbnb Account, go to the listing, then click 'Fix' follow the instructions to complete the registration.
'''Listing is classified not suitable for children'''
Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children.
 
'''You have reached your Airbnb access quota'''
Wait ten minutes and then try again. If it continues repeatedly let us know.
'''Too many redirects'''
'''Smart Pricing was not deactivated before connecting'''
If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.
 
'''No "Update Airbnb" button'''
If you do not see an "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.
'''Access denied to Airbnb'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.
'''Messages do This listing's property type does not send or import to Beds24support multiple inventories.''' OR '''room_type_invetory_not_supported''' Log into your Airbnb account Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see the 'Listing Type' match with the 'Access and respond your messagesProperty Type Group' you have selected in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the list of permissions, disconnect and then reconnect (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb accounthas regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} '''</span> for information on which combinations are allowed. Check with Airbnb account is not connected, please connect account''' Log into support if you have a problem with your Airbnb accountproperty type.
'''Not enough beds for person capacity'''
'''Please make sure a photo has been uploaded before adding accessibility amenity. If the previous review rejects your photos, you need to upload a new photo'''
You are trying to send an accessibility amenity but do not provide a picture for this amenity. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT where you can add the accessibility amenity with a picture in "Custom". Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for further instructions.
 
'''All caps isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to be ALL Caps. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS
 
'''Emojis/Special Characters isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to have emojis or special characters. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS
 
'''Please select a consistent property type and space type'''
Check the details you have set in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION > PROPERTY TYPE, allow the setting you have selected in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PROPERTY TYPE GROUP > LISTING TYPE. Use (?) Context help for the list of Property Types and Listing Types for Airbnb.
 
'''You can only host long-term rentals'''
Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
Follow the registration steps from Airbnb.
 
'''custom_daily_price_too_low_for_cleaning_fee''' OR '''Based on your cleaning fee of € XXX, the minimum nightly price you can charge is € YYY'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > CUSTOM and change your Cleaning fee.
OR
Go to the Calendar and update the daily prices.
 
'''Listings of different pricing_availability_model_type can not use this endpoint.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click 'UPDATE' for each room/listing.
 
'''Suspended_state_appeal'''
Airbnb suspended the account. Please contact Airbnb support about this.
Lesley
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