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<div class="col-12"><div class="jumbotron" style="margin-top: 5px;" >__NOTOC__<h1 style="padding: 20px 0 0 0; text-align: center; borderclear: noneboth;">Beds24 is designed as a self-service system.<br>Information and support is available via following channels:Support Center</h1>
<div class="col-3"><div style="padding: 0 10px 0 10px;"><h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Tutorials</h3>Step-by-step setup [[:category:How_toAgency_%26_Multiple_Property_Setup |tutorials and instructionsOwner management ]]</div>
<div class="col-3"><div style="padding: 0 10px 0 10px;"><h3 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Forum</h3>Browse the '''[http://forum.beds24.com/index.php forum[Tips_and_tricks|Tips and ideas collection]] for ideas and solutions.</div></div><div style="clear: both;"></div></div>'''
</div>[[:category:Bookings|Add and manage bookings]]
<div class="col-12"><div style="padding[[: 0 20px 0 20px;"></div><h2 style="border-bottomcategory: none; padding: 5px;">Popular Topics:</h2></div>Calendar|How to use and customize the Calendar]]
<div style="clear[[: both;"></div>category:Dashboard|How to use and customize the Dashboard]]
<div class="col-3"><div style="padding: 0 10px 0 10px;"><h4 style="padding: 5px; text-align: center; background-color: [[Card_Number_Collection#f4f4f4;"> Getting Started</h4>Access_Credit_Card_Details|Access credit card details]][[:categoryCategory:IntroductionPrices#Check_Prices|How the System WorksCheck prices]]
[[Make_Your_Own_Booking_Widget|Custom widgets]] [[:category:WordpressWidgets|Use the Wordpress Plugin]] [[Facebook_App:_Install_the_App|Facebook app]] [[Private_Label_Booking_Page|Private label booking pageGenerate widgets]]</div>
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4>[[:category:Sub_AccountBilling|Multiple log-insView usage fees]]
</div></div><div class="col-3"><div style="padding: 0 10px 0 10px;"><h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4>[[:category:Channel_ManagerOverbooking|How the channel channel manager worksOverbooking]]
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<h3 style="text-align: center;"> <span class="" style="color:#019cde; font-size: 120%;" >{{#fas:comments}} </span>Join the Beds24 Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
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<h3 style="text-align: center;"> <span style="color: #019cde; font-size: 120%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;"> all upcoming and past [[webinars]].</span>
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<div h2 style="cleartext-align: bothcenter;">Common help topics </h2> <span style="color:#019cde; font-size: 100%;“ >{{#fas:info-circle}} </span> Use the search at the top to search for other topics <divclass="startbox">
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<div styleclass="0 10px 0 10px;shadow"><h3 h4 style="padding: 5px; text-align: center; background-color: "><span style="" >{{#008acc; colorfas: #ffffff;"home}} </span>Documentation Getting Started</h3h4>This support wiki contains [[Introduction|How the full documentation.System Works]] [[Do_the_initial_Setup|Setup guide for all property types]] [[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]] [[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]] </div>[[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]] [[Questions_and_Answers|Frequently asked questions]] [[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]] [[:category:Room_Linking_and_Dependencies|Multiple configuration setup</div>to sell room at different constellations and make availability dependent]]
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<div class="col-3shadow"><div style="padding: 0 10px 0 10px;"><h3 h4 style="padding: 5px; text-align: center; background-color: "><span style="" >{{#f0ad4e; colorfas: #ffffff;">Videoscalendar-check}} </h3span>[[videos|Video]] tutorials. Daily Use</divh4></divh4>
[[:category:Bookings|Check-in and check-out]]
[http://www.beds24.com/wizard/index.php Setup wizards[Close_Rooms|Close rooms]]
[[Do_the_initial_SetupClose_rooms_or_rates_at_a_channel|Setup guideClose rooms or rates at a channel]]
[[Quick_Setup:category:Invoice|Quick setupInvoicing]]
[[Apartment_and_Self_Catering_Set_upCleaning_and_Housekeeping|Apartement and self catering set upHousekeeping, cleaning]]
[[Hostel_%26_Retreat_SetupMake_notes|Hostel Notes & retreat setupTask function]]
[[Multiple_Properties_with_Master_account_and_Individual_Logins Use_the_System_from_a_Tablet_or_Mobile| Setup multiple properties Mobile use]]
[[Questions_and_Answers:category:Reports|Questions and answersReports]]
[[Proposal_or_quote|Send proposal or quote]]
[[:category:Troubleshooting|Troubleshooting]]
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<div class="shadow"><h4 style="padding: 5px; text-align: center; background-color"><span style="" >{{#fas: #f4f4f4;"desktop}} </span> Booking Page Engine and Widgets</h4>
[[:category:Booking_Page|Customise booking page]]
[[Sell_Rooms_with_Priority|Sell rooms with priority]]
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<div styleclass="padding: 0 10px 0 10px;shadow"><h4 style="padding: 5px; text-align: center; background"><span style="" >{{#fas:money-color: #f4f4f4;"bill}} </span> Prices and Availability</h4>[[:category:Prices_and_Availability|Availability]]
[[:category:Prices|Set prices]]
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
[[Discounts|Discount options]]
[[Seasonal_Prices|Seasonal prices]]
[[Last-Minute_Prices|Last-Minute prices]]
[[Occupancy Based Prices|Occupancy based prices]]
[[Weekly_Prices|Weekly Prices]]
[[Minimum_StayMinimum_Stay_and_Maximum_Stay|Minimum staysstay and maximum stay]] [[Weekend_and_Weekday_Rates|Weekend and weekday prices]] [[:category:Dynamic_Prices|Dynamic Prices]] [[:category:Prices|Use a multiplier]] [[Setting_Prices_for_Booking_Channels|Prices for Channels]]
[[Weekend_and_Weekday_RatesOffers|Weekend and Weekday RatesOffer different price options or packages]]
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
[[Special_Rate_for_Agents_or_Referer:category:Agents|Special rates prices for agents or ]] [[:category:Discounts|Special prices for specific referer]] [[Internal_Prices|Internal prices which are only available in the control panel]] [[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]] [[tax|Taxes]] [[Prices_including_cleaning_fees|Cleaning Fee]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar}} </span> Availability</h4>[[:category:Prices|Availability]]
[[Close_Rooms|Close rooms]]
[[:categoryCategory:Virtual_Rooms_and_DependenciesRoom_Linking_and_Dependencies|Make availability of one room dependent on another]] [[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]] [[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-astronaut}} </span> Automation</h4> [[:category:Channel_Manager|Automatically sync with channels]] [[Yield_Optimiser|Yield Optimiser]] [[Auto_Actions|Auto Action for bookings]] [[Auto_Actions|Automated Emails]] [[:category:Self-Check-in|Self Check-in]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:tag}} </span> Advanced Selling Options</h4> [[Sell_Remaining_Single_Nights|Fill gaps in the calendar]] [[Auto_Top_up_rooms|Auto top up rooms]] [[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]
[[:category:Virtual_Rooms_and_DependenciesUpsell_Items|Virtual roomsSell extras]]
[[Sell_Extras_like_Activities_or_Car_RentalVoucher_Codes|Offer Extras, Tours, ActivitiesUse voucher codes]]
[[Offers|Offer multiple price/booking options]]
[[Gift_Vouchers|Offer gift certificates]]
[[Yield_Optimiser|Yield Optimiser]]</div></div></div><div class="col-3"><div class="shadow"><h4 style="padding: 5px; text-align: center; background-color"><span style="" >{{#fas: #f4f4f4;"bed}} </span> Bookings</h4>
[[:category:Bookings|Manage Add and manage bookings]]
[[:category:Booking_Rules|Booking rules]]
[[:category:Confirmation_Messages|Confirmations to guests]]
[[Corporate_Guests|Corporate guests]]
[[Export_Bookings|Export bookings]]
[[Group_Bookings|Group bookings]]
[[:category:Invoice|Invoice]]
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
[[Host_Notifications|Notifications to hosts]]
[[Receive_Payments_from_Guests:category:Reviews|Payment gatewaysReviews]] [[:category:Reports|Reports]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:comments}} </span> Communication</h4> [[:Category:Messaging|Communication via Beds24]]
[[Receive_Payments_from_Guests:Category:Confirmation_Messages|Receive payments from Confirmations to guests]]
[[Export_BookingsHost_Notifications|Export bookingsNotifications to hosts]]
[[:category:ReportsAuto_Actions|ReportsAutomated Email and SMS]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:credit-card}} </span> Payments from Guests</h4>
[[:category:Payments|Collect payments from guests]]
[[:category:Payments|Connect payment gateways]]
[[Stripe|Connect Stripe]]
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
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<div class="col-3"><div style="padding: 0 10px 0 10px;shadow"><h4 style="padding: 5px; text-align: center; background"><span style="" >{{#fas:user-color: #f4f4f4;"friends}} </span> Guest Management</h4>
[[:category:Guests|Guest database]]
[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user}} </span> User Account</h4>
[[:category:Sub_Account|User management and multiple log-ins]]
[[:category:Sub_Account|Sub Accounts]]
[[Billing|Payments to Beds24]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:rocket}} </span> Apps, Plugins, Extentions</h4>
[[Facebook_App:_Install_the_App|Facebook app]]
[[:category:Wordpress|Use the Wordpress Plugin]] [[:category:Apps|Other Apps and Integrations]] [[:category:API|API]]</div></div> <div class="col-3"><div class="shadow"><h4 style="padding: 5px; text-align: center; background"><span style="" >{{#fas:sync-color: #f4f4f4;"alt}} </span>TroubleshootingChannel Management</h4>[[:category:Prices_and_AvailabilityChannel_Manager|How the channel manager works]] [[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]] [[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]] [[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]] [[:category:rooms|Booking page shows no availabilityRooms and room types ]]
[[Outgoing_EmailClose_rooms_or_rates_at_a_channel|Emails to guests do not sendClose rooms or rates at a channel]]
[[:category:MessagingError_Messages_from_Channels|Can not send manual EmailsError messages from channels]]</div>
<div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:user-cog}} </span> Troubleshooting</h4>[[:category:MessagingPrices|Manual Emails are cut offBooking page shows no availability]]
[[Auto_ActionsOutgoing_Email|Auto Action did Emails to guests do not send]]
[[Host_Notifications:category:Messaging#Trouble_Shooting|No Email notifications on new bookingsCan not send manual emails]]
[[Agoda.com:category:Messaging#Trouble_Shooting|Error messages from AgodaManual emails are cut off]] [[Auto_Actions#Troubleshooting|Auto Action did not send]]
[[Booking.com_XMLHost_Notifications#Trouble_Shooting|Error messages from Booking.comNo Email notifications on new bookings]]
[[Expedia.comPaypal#Troubleshooting|Error messages from ExpediaGuest made a payment but booking shows cancelled]]
[[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]]
[[Channel_Manager_CapabilitiesYou_dont_have_permission_to_access_control2.php_on_this_server_Error|Channel Manager CapabilitiesYou dont have permission to access control2.php on this server]]
[[:category:Set_up_InstructionsAgoda.com|Set up Instructions for ChannelsError messages from Agoda]]
[[Setting_Prices_for_Booking_ChannelsAirBnB.com#Common_Errors|Setting prices for OTA´sError messages from Airbnb]]
[[Individual_Rooms_and_Roomtypes:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Rooms and room types Error messages from Booking.com]]
[[:category:Error_Messages_from_ChannelsExpedia.com#Common_Errors|Error messages from ChannelsExpedia]]
[[HostelWorld.com#Common_Errors|Error messages from Hostelworld]]
[[:category:Error_Messages_from_Channels|Error messages from other channels]]
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<div class="shadow"><h4 style="padding: 5px; text-align: center; background-color"><span style="“ >{{#fas: #f4f4f4;"code}} </span>Developers Developer options</h4>
[[:category:API|API]]
[[Make_Your_Own_Booking_Widget|Custom widgets]]
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<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
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<h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br>
<span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3>
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