Changes

[[Category:Error Messages from ChannelsTroubleshooting]][[Category:Set up Instructions]] ''Synchronising Prices, Availabiltiy and Bookings with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''

<div class=General=*You need an account with "heading">Booking.com If you do not yet have one you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_BookingSynchronize Bookings, Prices and Availability</div> This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.com|create a COM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com account directly from Beds24]].

*You need an account with Booking.com If you do not yet have one you can <div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com_XMLcom:_Create_and_update_properties_and_rooms_on_Booking_Import_Properties_from_Booking.comcom_to_Beds24|create a these instructions if you want to import]] properties from Booking.com account directly from to Beds24]].</div>

*If you have not yet <div style="display:none"> <div class="summarybox">When all of your prices, and rooms are set up your property in Beds24 you can [[start the integration with Booking.com_XMLcom:_Create_and_update_properties_and_rooms_on_Booking#Initiate the connection in Booking.com#Import_Properties_from_Booking.com|import Map your property from rooms and Booking.com rate plans#Set the rooms you want to sync to "Enable"#Import all upcoming bookings#Check what will send to Beds24]]Booking.com#Activate the connection

*[Read the complete [https:Category//wiki.beds24.com/index.php?title=Booking.com:Channel Manager|Click here]_Synchronise_bookings_prices_availability instructions] for general information on how before you start the channel manager works.*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]integration.

<div class=Capabilities=With the connection you can *Export prices, availability and rules**send inventory (available rooms)**send minimum stay**send maximum stay**send closed to arrival and closed to departure**send multiple rates**add a multiplier to mark prices up or down.*Import bookings, modifications to bookings and cancellations, importing modifications or cancellations can be disabled for individual bookings *create Booking.com rate plans*Report invalid cards and no"warning alert alert-danger">{{#fas:exclamation-shows can be reported to triangle}} Use [[Booking.com from the "Details" tab of the booking:_Import_Properties_from_Booking. If you use Stripe com_to_Beds24|these instructions if you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards want to import]] properties from Booking.comto Beds24. </div> *Create and manage promotions</div>*View reviews and react to reviews</div>

__TOC__=LimitationsWhat you should know and do before getting started=If <div class="bluebox">'''As a longstanding Booking.com Premier Partner Beds24 can offer you export inventory advanced functionality and many convenience functions. Once set up you will also need to export rates can manage everything directly from Beds24, rates can not be set within the which will save you time and make working with Booking.com extranetreally easy.'''

Booking.com may sometimes withhold Learn [[:Category:Channel Manager| how the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this informationchannel manager works]].

= Before If you Connect ='''Prices'''want to export inventory (availability) Booking.com demands prices to be sent from Beds24 so you will not be able to set prices the Booking.com extranet after the connection has been enabled.

When the connection is activated Booking.com will remove all price and availability details on the Booking.com extranet All of your prices, rooms, and replace them with the data sent bookings from Beds24. Therefore prices and availability of all rooms other sources must be set up in Beds24 before connecting. you connect:*We can only The prices you want to send availability if you have set up prices which are activated for this channelto Booking. This tutorial gives general information how com need to [[Setting_Prices_for_Booking_Channels|set prices for channels]].*have Booking.com needs a room price for the maximum number of guest. activated under "Channels"*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates Beds24 can not be exported to import past booking from before Booking.comwas connected as a distribution channel. *If you use daily prices with "Extra Person" prices your daily price needs to be set for You can add these manually in the max occupancy and Calendar, via the "Extra PersonAdd booking" price needs to be added with button at the top or import them from a negative value. csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*If you want to send a single price Your rooms and a room price you need types in Beds24 have to ask match your set up in Booking.com to activate the single price option for you.* If you need prices for more occupancy levels sell rooms individually at another channel or for example your own website and want to sell them on Booking.com as a "room type" with a non-refundable rate or your rate plan contains meals quantity of more than one you can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24Combine_individual_rooms_into_a_roomtype|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANSset up virtual rooms]].</div>

==Capabilities and Limitations=='''Extras and TaxesWith this connection you can:'''*send prices and availability **send multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions**send minimum stay**send maximum stay**send closed to arrival and closed to departure*import and manage bookings"Upsell Items" **import new bookings, modifications to bookings and cancellations (importing modifications or cancellations can not be exported disabled for individual bookings)**report no-shows date changes and guest misconduct to Booking.com **report invalid cards to Booking.com. If you use Stripe you can set to automatically report invalid cards to Booking.com (go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*create and manage Booking.com promotions*view reviews and react to reviews

'''Limitations:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Beds24 imports only confirmed bookings. If required you can enter extras and fees can directly have set to only accept "Requests" you will need to accept the booking in your Booking.comextranet and they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if you require an instant update.

==Prices for Booking.com==Our connection with Booking.com supports '''BookingsOccupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com and ask them to remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".

If you want to access credit card details through Beds24 ask =Connect a property on Booking.com to only accept a property in Beds24 to synchronize prices, availability and bookings with credit card =This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the details and always send all details to Beds24for each step.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 1: Initiate the connection in Booking. com</div><div class="mw-collapsible-content">

'''Rooms 1. Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.If you have a Booking.com group account log to Booking.com and room types'''go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.

If you sell rooms individually at another channel or your own web site and want to sell them on Booking2.com as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]Search for Beds24.

Booking4.com requires Complete the bed price be sent to them as rest of the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]]on screen instructions.

[[Image:extranet-booking.png|500px|link= Sync Prices, Availability and Bookings =]]Setting up the connection is a 4 step process[[Media:extranet-booking.png|view large]]

1) You request <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection on you need to select both "Reservations" and "Rates and Availability". Beds24 can then export inventory to Booking.com and import bookings from Booking.com extranet- nothing changes . If you are still bookable according to the prices select only "Reservations" or only "Rates and inventory Availability" you only have set in a "one-way" connection meaning the Bookingaction you did not select must be manually maintained by you.com extranet</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2) Beds24 accepts : Enter your request Booking.com property ID</div><div class="mw- nothing changes you are still bookable according to the prices inventory you have set in the collapsible-content">#Copy your Booking.com extranethotel ID and paste it into the "Hotel Id " field#Press SAVE</div></div>

Between step 2 and <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3 you should map : Map your rooms and rates</div><div class="mw-collapsible-content">#Click on the "Get Codes" link next to the room id setting, check everything a list of room Ids will be retrieved from Booking.com and import existing bookings from displayed#Choose the Booking.com room you want to map to block the booked dates.Beds24 room and click on it#Check the correct room Id has been copied to the room id setting#Press Save</div></div>

3) You enable the connection in <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Map your Booking.com rate plans</div><div class="mw-collapsible- this is when content">'''1. If you have only one Booking.com removes your inventory rate plan'''#Click on the "Get Codes" link next to the rate id setting and rates a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com rate plan and you are temporarily not bookable.click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

4) Beds24 sends prices '''2. If you have more than one Booking.com rate plan'''#Click on the "Get Code" link next to the rate id setting and availability to a list of rate Ids will be retrieved from Booking.comfor the saved room id#Choose the Booking. You are bookable again. To send com standard rate plan#Check the rate plan Id has been copied to the update immediately click rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which you want to send your other Booking.com rate plans#Click on "UpdateGet Codes" buttons in and choose the channel manager settingsBooking.com rate plan you want to update with this price#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

Bookings are <div class="warning">{{#fas:exclamation-triangle}} You can only map the rate plans Booking.com makes available when you click on "Get Codes". Do not removed from the enter any other numbers. Linked prices (slave or child rate plans) on Booking.com extraneti.e. Existing and new bookings are always visible for refundable/non refundable options can not update from Beds24. Deactivate these in the Booking.com extranet.</div> </div></div>

<div class="mw-collapsible mw-collapsed"><div class=Initiate the connection in Booking.com="headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">Initiate #Scroll down to the XML connection from the property menu within the booking.com extranet rooms and then do the Beds24 setup.set "Enable" = Enabled#If you have multiple room types repeat for each room#Press SAVE</div></div>

1<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6: Set a multiplier to mark your prices up or down or for currency conversion (optional) Login to Booking.com and go to ACCOUNT</div><div class="mw-collapsible-content">CHANNEL MANAGER. If you do not see this option contact Booking.com and tell them you want You can add a multiplier to use your prices, add a channel manager'''*''' followed by the multiplier number in the "Multiplier" field

2Examples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).*Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%) Click .*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of the booking by 1.23.*For currency conversion you can also use currency conversion template variables. All currencies supported by the Start button booking page currency selector can be used.**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.**'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and search for BEDS24back to Indonesian Rupees on the import.</div></div>

<embedvideo servicediv class="youtubemw-collapsible mw-collapsed"><div class="headline-collapse">httpsStep 7:Import upcoming bookings</div><div class="mw-collapsible-content">#Click on the "Import Existing Bookings" button to import upcoming bookings from Booking.com. We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and/youtuor Expedia you can import them directly from the channel as well#If you have bookings from other sources you can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .becsv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to close additional dates or limit check-in and/VYzWIor check-PDVYkout you can use the "Override" function in the Calendar</div></embedvideodiv>

3) Complete <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7: Check what will send to Booking.com</div><div class="mw-collapsible-content">#Click on the rest of the on screen instructions"Price Data" Button to check which prices and availability will send.#If you have multiple room types repeat for each room.</div></div>

It is possible to select a <div class="one waymw-collapsible mw-collapsed" or ><div class="two wayheadline-collapse" > Step 9: Activate the connection with Booking.com. The normal case is </div><div class="two waymw-collapsible-content" which will both export inventory to >When you activate the connection Booking.com will remove your prices and import bookings availability from Booking.com. If you select any of their system and replace them with the "one way" options only one of these actions will be performed prices and availability sent from the other must be manually maintained by youchannel manager.

4) When ready You can activate the connection when your mapping and prices are correct and you will receive a notification from Bookinghave added all upcoming bookings.com, go to the Channel Manager menu again *Press "Activate Connection" and activate the connectionthen "Activate Connection Now".

<div class==Set up and mapping "warning">{{#fas:exclamation-triangle}} If you have dorms: Do not activate the connection yourself. Please send us a support ticket in Beds24==1) Enter your which you explain that you have dorms with Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and '''We will then scroll to the bottom of manually adjust your settings so the page and click SAVE'''connection can work.</div> </div></div>

[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10:bookingcom1.png|450px|linkRemove Auto-Replenishment (optional)</div><div class=]]"mw-collapsible-content">[[MediaBeds24 will automatically reopen rooms when you have availability. If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:bookingcom1*Log into your Booking.png|view large]]com account*Click on the Rates & Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature</div></div>

2) Set <div class="Booking Price Importmw-collapsible mw-collapsed"><div class="headline-collapse" > Step 11: Check that the connection is working properly</div><div class="mw-collapsible-content">Click "Refresh" for the Connection Status to either import check the room price only or the room price plus unpaid extras (cleaning charges, local taxes etcstatus of your property at Booking.coms end.)

3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send are receiving error messages check in the single occupancy price set "Booking.com Rate Type Common Errors" = "Full + Single". If you do not have this rate type or section why you are not sure set "Bookingreceiving the error and how to fix it.com Rate Type "= "One Price "

4This is what the different status values mean:*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) MappingCHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to check which prices and availability will send. If required adjust your prices and inventory.*Duplicate: This property has been found to be a duplicate of another property.*XML: Closed: The property has been closed. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com extranet for further information.</div></div>

Map Rooms:*Click on the <embedvideo service="Get Codeyoutube" link next to the room id setting, a list of room ids will >https://youtu.be retrieved from Booking.com and displayed.*Choose the Booking.com room you want to map to the Beds24 room and click on it.*When the correct room id has copied to the room id setting, click Save./rsqRWgawcWU</embedvideo>

[[Image=After the connection is activated=<div class="warning">{{#fas:bookingcomroomsexclamation-triangle}} Changes to availability and prices will be instantly sent to the channel.png|450px|linkChanges for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly. </div> ==Communication with guests==]][[Media:bookingcomroomsYou can communicate with Booking.com guest directly from Beds24.png|view large]]

Map Rates:*Click on the "Get Code" link next to the rate id setting You and a list of rate ids your guests will be retrieved from Booking.com for the saved room id.*Choose see the messages in Booking.com rate id for this room and click on it. This will normally be the standard rate.*When the correct rate id has copied to the rate id setting, click SaveMessaging Center.

[[ImageCurrently messaging with guests from Booking.com has following limitations:bookingcomrates*Guests must click on "View Messages" in the email to login to Booking.com and answer from there.png|450px|link=]][[Media:bookingcomrates*If a guest hits "reply" on E-mail they received from Booking.com, Booking.com does not send the reply to Beds24 and will also not make the reply available in Booking.com. *Booking.com does not allow links in messages. Use attachments instead.png|view large]]

<span div class="circlewarning" >{{#fas:lightbulbexclamation-triangle}} Tip If you use dependencies you can only assign the bookings into a room in the same property as the room which is mapped to Booking.com.</spandiv> ''Click on the "View Actual Data" Button to check which prices and availability will send.''

'''1#Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]#To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. Multiple Rate Ids'''#Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

If you need more additional rate plans for example a for different occupancies, a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com_XML:_Create_Bookingcom allows .com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKINGjpg and .COM->MANAGE RATE PLANS]]png attachments but no links or pdfs.

[[Setting_Prices_for_Booking_Channels<div class="warning">{{#Mapping_channel_rate_codes|Please fas:exclamation-triangle}} Ensure you do NOT use these instructions for special characters in the mapping]]auto action message text as this will breach the Booking.com security checks, and the message will fail to send.</div>

'''2==Manage bookings=====Credit cards, charging virtual credit cards & payments ===Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below. Linked/Derived Prices'''

Bookings with payments collected by Booking.com can auto calculate different occupancies from one standard rate. This rate is either for will show the base or for payment amount collected as a payment in the maximum occupancy "Invoice" tab of a specific room. The system then automatically adds or subtracts a percentage price per person when the occupancy increases or decreasesbooking.

===Price Multiplier===If you want Virtual cards can be set to add a multiplier to your prices, for example because be auto charged at the channel requires a different currency to your Beds24 currency, add a '''*''' followed by the multiplier number to your hotel iddate they become valid.To use this option set "Auto Process Virtual Cards" = Yes

For example a hotel id setting '''123456*1Booking.23''' will multiply all prices by 1.23 sent for hotel id 123456. (i.e. raised by 23%)Lower prices com virtual cards you can be sent with a multiplier less than 1, i.eset to adjust the charge automatically to the full amount available on the card at the time it is charged. '''123456*0.85''' will send To do so create a price 85% of rule with these settings and specify it in the normal price (ibooking.e. lowered by 15%)com "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"

To convert the price of bookings imported from the channel add a * after the multiplier, <div class="warning">{{#fas:exclamation-triangle}} This option is available for example '''123456*1customers who use [[Stripe|Stripe]].23*''' If you set "Virtual Cards" = Yes without Stripe activated the system will divide the price of the booking by 1.23create a pending payment which can not be collected.</div>

You A payment rule can also be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use currency conversion template variablevirtual cards only and not a guest card. [https://wiki.beds24. All currencies supported by the booking page currency selector can be usedcom/index.php/Stripe_Channel_Virtual_Cards#Set_up| Click here for more details]

Example: *[CONVERT:IDR-EUR][/]0If you manually charge virtual credit cards please note that they can only be charged after the activation date.952 will convert Indonesian Rupees to Euros, dividing by 0.952 will raise the price by 5%

===PromotionsReport No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===Promotions can set up, viewed and changed You will see buttons in SETTINGSthe "Details" tab of the bookings which allow you to *Report No-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS. shows*Report invalid cards*Report date changes *Report guest misconductIf you add or change a promotion use *Request the context help (? icons next booking to the settings) for instructions.be cancelled

<embedvideo service=If you do not want to allow channel modifications by default you can change the setting for "youtubeAllow Channel Modifications">httpsvalue" in {{#fas://youtucog}} (SETTINGS) CHANNEL MANAGER.be/T-I3CnXnvZQ</embedvideo>

===Activating in Beds24 and Booking.comInfo Codes for relevant information===1) You can view Info Codes in the live availability "Info" tab of the booking show you relevant information about the booking and prices that will be sent to Booking.com before or after activating using the "View actual data" buttonguest.

[[Image:booking13.png{|450pxclass="wikitable"! scope="col"|linkCode! scope=]]"col"| Use[[Media:booking13.png|view large]]-

2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent | BOOKINGCOMCARD| invalid card reported to Booking.com as available for new bookings.|-

3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported| BOOKINGCOMVIRTCARD| Booking.com sent a virtual card|-

[[Image:bookingcomactivate.png|450pxBOOKINGCOMBANKTRANS|link=]]booking paid via bank transfer from Booking.com[[Media:bookingcmactivate.png|view large]]-

4) When all the set up in Beds24 is correct you can make the final step |CARDTOSTRIPE | card details were sent to confirm the connection (go live) from the Booking.com extranet.Stripe|-

[[Image:bookingconfirm.png|450pxSTRIPEPAYMENT|link=]]payment imported from Stripe[[Media:bookingconfirm.png|view large]]-

5) Import existing bookings from Booking===VAT value on extra items===If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.Otherwise, the VAT value defined in the Property booking rules will be used.com

Make sure the "Bookings" check box ===Different invoice templates ===If you need a different invoice template for each mapped room is ticked and saved and then click the "Import existing bookings" buttonfrom this channel you can use the [[Invoicees|invoicee]] function.

[[Image:booking15.png|450px|link=]]=Reviews==[[Media:booking15To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.png|view large]]

If for any reason your existing bookings do not import==Create and manage Booking.com promotions==Promotions can be created, the dates could be reopened modified and resolddeactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. [[Booking. To prevent this import the bookings via CSVcom:_Promotions|Click here for more information and setup instructions.]]

a==Manage or add Booking. Export com Rate Plans==To manage your bookings as CSV from bookingrate plans go to [[Booking.com b:_Create_Booking. Go to httpscom_Rate_Plans_in_Beds24|{{#fas://api.beds24.com/csv/putbookingcomcsvcog}} (SETTINGS) CHANNEL MANAGER > BOOKING.php and import the csv file to Beds24COM > RATE PLANS]]. Follow the instructions on the page carefully so they import If you want to the correct roomsoffer multiple price options for example a non-refundable rate or your rate plan contains meals you can also create additional rate plans.

If this is also unsuccessful==Limit the maximum number accepted bookings if you do not want to offer all rooms ==By default, block all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the booked dates in the beds24 calendar. Please note that in number of accepted bookings for this case cancellations and modifications will not be imported automaticallychannel.

6) Once updated, check all your values =Troubleshooting===Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in the Beds24.</div><div class="mw-collapsible-content">Each Booking.com extranet for correctness room id is unique and if required make any adjustments can be mapped to only one room in Beds24. If you enter the settings same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to fixBooking.com which will cause overbookings.</div></div>

7) Channel collect payments will be shown in the booking invoice if SETTINGS<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room codes are available</div>CHANNEL MANAGER <div class="mw-collapsible-content"> “Import Channel Collect Payments” is set to “Yes”During the Setup of your connection, click on 'Get the Booking.com Room and Rate Codes for this "Property Code"'

8) You can allow cancellation fees will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and commission values ask them to overwrite booking values when cancelled by channel if SETTINGS-check why they do not return any rooms.</div>CHANNEL MANAGER -</div> “IImport Cancel Fees” is set to “Yes”.

<div class===Maximum number accepted bookings ===By default all available rooms are sent to activated channels. In SETTINGS"mw->CHANNEL MANAGERcollapsible mw-collapsed">CHANNEL INVENTORY limit the number of accepted bookings for this channel. <div class=== Check Connection ===The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errorsheadline-collapse" section why you are receiving the error and how to fix it. === Updates ===Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms will send with the next update. Click on "Update" if you want to push them through instantly. === Setup Problems===1) >The room is being unexpectedly closed at bookingBooking.com</div><div class="mw-collapsible-content">The channel manager will close the room on all dates which do not have a valid price available for sending to bookingBooking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years) 2) "Room code is not unique" warning when saving in Beds24. Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com 3) Missing Credit Card Details</div></div>

*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to collect you. Contact your Booking.com rep if this is occurring and send it to Beds24 if you require itthis information.

4) Daily prices and prices for the Room, Double and Single occupancy can be mapped to Booking.com.  These can be mapped to Booking.com rate id's and will use the booking conditions of that rate id. Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channels. ==<div class= Notes=== 1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Detailsmw-collapsible mw-collapsed" in Setup Problems above.  2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.>3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" <div class= "Full Onlyheadline-collapse" 4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information. 5) >Deleting a rate or price in Beds24 will not delete the price in Booking.com. </div><div class="mw-collapsible-content">If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.

You can always see the data being sent with the "View Actual Data" button in the channel manager. 6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice. =Manage Bookings=Error messages===VAT value on extra items===If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.Otherwise the VAT value defined in the Property booking rules will be used. ===Report No-shows, Invalid cards or Restrict Channel Modifications===This screenshot shows specific settings for bookings from Booking.com: [[Image:bookingcom_manage.png|800px|link=]][[Media:bookingcom_manage.png|view large]] If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER. If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function. Enter the ID number of the invoicee and all incoming bookings from the channel will be assigned to this invoicee (it does not change existing bookings. <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo> ===Charge Virtual Credit Cards ===Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Virtual Cards" = Yes If you manually charge virtual credit cards please note that they can only be charged when they become valid.  Note: This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected. =Reviews=To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module. =Disconnect=*Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24. =Common Errors=

<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *If your connection is set up Click on "Connection Status" to check if you confirmed that the connection in your Bookingis properly activated.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https:</div></wiki.beds24.com/images/1/16/Bookingconfirm.png).div>

'''Access denied''' or '''Hotel not allowed for connection type'''<div class="mw-collapsible mw-collapsed"><div Log into Booking.com and activate the connection as described under class="Activating in Beds24 and Booking.comheadline-collapse" step 4 (https:> OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE<//wikidiv><div class="mw-collapsible-content">Send us a Support Ticket, so we can correct your pricing model.beds24.com</imagesdiv></1/16/Bookingconfirm.png) and make sure you have confirmed the connection with Beds24.div>

<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> You have not activated the connection in the bookingBooking.com extranetdoes not allow you to send a single price. Please log into your bookingSet "Booking.com extranet and activate the connection.Rate Type"= Per Day Pricing</div></div>

<div class="mw-collapsible mw-collapsed"><div '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE'''class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room in your Booking.com does not allow you to send a single priceextranet. Set "Booking.com Rate Type"= One Price</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT'''and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> Booking.com expects a considers the price you want to send varies significantly from the prices which are already in a certain price rangeBooking. Either adjust your price com, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in Beds24 or try to change the limitation at Bookinglocal currency).com

'''Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE''' Booking.com have not activated a single occupancy price for the room. Either ask Booking.com to allow a single adjust your price in Beds24 or set "try to change the limitation at Booking.com Rate Type"= One Price</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Not allowed to update Single Use Rate for Room'''Rooms to Sell were set below the Minimum Contracted rooms for these datesor '''CANNOT_SET_SINGLE_USE_RATE You </div><div class="mw-collapsible-content">Booking.com have agreed to supply not activated a minimum number of rooms to single occupancy price for the room.Either ask Booking.com on the mentioned dates and Beds24 is trying to update them to allow a single price (set up a number lower than your agreed minimum. "Single" rate id) or set "Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead.Rate Type" = Per Day Pricing *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24If it is a dorm: change your inventory Booking.com requires the bed price be sent to send them as the allotment you have guaranteed Bookingroom price.com *BookingTherefore they do not accept a single price for a dorm.com: Ask Set "Booking.com Rate Type" = Per Day Pricing and make sure to remove the guaranteed allotmentset your prices in all rates as a room price (and not as a single price).</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Rate is not active'''or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM''' or '''RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. You can only update Booking.com Rate Plans which show when you click on 'Get codes'.*Go to Prices > Channel Mapping enter the code from the error message Search box and click on the priceand and selcet and ID which you see when you click 'Get codes'.*Please double check your rates Fixed prices and daily Daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Room is not active''' or '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content">You can only update rooms which show when you click on 'Get codes''. Booking.com has not activated the If you do have a room for selling. Please with this ID ask Booking.com to activate it and check the room id . It is correctactivated when you see it when you click on "Get Codes".</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate 123456 class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-collapsible-content">You cannot be updated via XML''' This set occupancy_price for a child rate has not been activated for channel management. Ask Booking.com to activate it123456789, since they are automatically set based on Rate Relations.

'''Did You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not set Close Room 'XY possible to send prices for this rate plan as it is Derived/calculated from another Rate Category Plan by Booking.com. *''ZZ' because of remaining Minimum Contracted Rooms on dates.....Option 1''' You have guaranteed and to have a minimum number of rooms *Go to sell on Booking.com but Extranet, go to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the channel manager is sending Price, and select 'Setup as a lower quantity than contractednew rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'''Option 2''' *Make sure you have Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid rates for Rate Plan id from the mentioned dates and no bookings from other sources'get codes' list. *Beds24: change your inventory Go to send Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the minimum contracted rooms you have guaranteed Bookingcorrect booking.comrate id is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com: Ask Booking.com to and remove the minimum contracted roomsRate plan id. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate does not exist'''class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div> You have added a number which is not a valid Booking.com rate id into the field in the <div class="Channelsmw-collapsible-content" tab of >You are trying to update a non-XML rate/daily price. *Open Log into your rates (Channel Tab) and make sure the correct bookingBooking.com extranet remove the rate id is selected from the 'get codes' list. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" > Room reservation does not belong to this hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' reservation</div> Check if you have received a notification from Booking.com that the connection is ready. <div class="mw-collapsible-content"> *If not please check The booking was already cancelled in the Booking.com extranet that before the connection has been requestedChannel synchronisation. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' class="headline-collapse" > Message thread not allowed for user'''' found</div> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. <div class="mw-collapsible-content"> *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.There are two possible reasons:

'''room/rate combination is not active''' Your codes are not correctly mapped1. Check you have entered the right The Booking.com mapping codesconnection for the property does not allow the use of the messaging API. You have added a number which is not a valid Please log into Booking.com rate id into the field in the "Channels" tab of a rateand and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://daily pricewiki. *Open your rates (Channel Tab) and make sure the correct bookingbeds24.com rate id is selected from the 'get codes' list/images/6/69/Extranet-booking.png *Open your daily prices (Enable list) and make sure 2. You have assigned or moved the correct bookinginto a room that is in a different property than originally booked. If you want to use messaging with Booking.com rate id is selected from you can move/assign booking only to rooms in the same property as the 'get codes' listone originally booked. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Not allowed class="headline-collapse" > Failed to update Single Use Rate for Room'''post message: Message content failed to pass security filters</div><div class="mw-collapsible-content"> Ensure you do not have any special characters in the message text that could fail the Booking.com requires the bed price be sent to them as the room priceSecurity checks. Therefore they (For example do not accept a single price for a dorm. Set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for theseuse * or @ in the message text).</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Room reservation does not belong class="headline-collapse" >Message failed to send to this hotel reservation'''12345678 - content or attachment is required</div> The booking was already cancelled in Booking.com before the Channel syncronisation.<div class="mw-collapsible-content">There are two possible reasons:

1) Credit card details are imported and shown on the "INVOICE" tab of the booking2. If Auto action should not please refer send a message to "Missing Credit Card Details" the guest, go to the Messaging tab in Setup Problems above. the Auto action and set 'Sending Message' = NO (or Internal) </div></div>

2) Multiple Rates <div class="mw- if you want collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to send multiple prices for a room you must have a rate id for each rate in this property.","code":"FORBIDDEN"</div><div class="mw-collapsible-content">Log into Booking.com and a matching rate with the price go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and rate id setup in Beds24reconnect this time ticking all tick boxes as shown here: https://wiki.beds24. See the Multiple Rates section above for more detailscom/images/6/69/Extranet-booking.png

3) Single occupancy prices must be activated within booking<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use dependencies you can only assign the bookings into a room in the same property as the room which is mapped to Booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" = "Full Only"</div></div>

4) For bookings imported through <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the button property has not passed trust verification checks'''</div><div class="Import upcoming bookingsmw-collapsible-content" >Booking.com will only send a summary of the booking, does not allow you to mark credit cards as invalid because you have not the full informationpassed their trust verification process. The full information can still be accessed in the Please contact your Booking.com extranet. New bookings made after activation will include full booking informationAccount Manager.</div></div>

5) Deleting a rate or price <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this error in Beds24 will not delete the price in Booking.comExtranet. If There is no problem at all and you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing should ignore the room or removing rest of the price and wait for it to update at Booking.com. Only once text on the rate has closed at Booking.com it is safe to remove it from Beds24screen.</div></div>

You can close <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a rate at bookingmaximum occupancy of 4.com by making sure there is no price You cannot set an occupancy_price for an occupancy of 5 for it on the dates to close in Beds24.As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.123456783

If Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have multiple rates at bookingset for the room in your Booking.com, the other rates can continue to be available by giving them pricesextranet.</div></div>

Note that if there is no price on any day at all for a rate, =Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not necessarily close remove the rate, in this case no information data from Booking.com and it will still be sent bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and whatever data is click on the Account icon in Bookingthe top right-hand corner. Select Channel Manager from the drop-down menu.com will remainClick the Deactivate button to cancel the connection to Beds24.

You can always see the data being sent with the = FAQ =<div class="mw-collapsible mw-collapsed"><div class="View Actual Dataheadline-collapse" button in the channel manager> I have multiple Booking.com hotel ids.How do I set this up?'''</div>6) Bookings with payment collected by booking<div class="mw-collapsible-content">Beds24 can handle multiple properties in one account.com You will show the payment amount collected as need a payment property in the booking invoiceBeds24 for each property you have on Booking.com so you can connect them so each Booking.com property ID or hotel ID requires one property in Beds24.</div></div>

<div class= FAQ ="mw-collapsible mw-collapsed"><div class=== Will "headline-collapse" >I have multiple Booking.com accounts. How do I receive notifications on new bookingsset this up?'''</div><div class=== "mw-collapsible-content">After you activate The system can handle multiple properties in one account. It doesn't matter whether the channel manager the channel will stop sending notificationsBooking.com properties are in different Booking. You will receive them from Beds24 insteadcom accounts.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== Do guests "headline-collapse" >Will I receive a confirmationnotifications on new bookings? </div><div class=== "mw-collapsible-content">The After you activate the channel confirms manager the booking with the guestchannel will stop sending notifications. You will receive an Email notification from Beds24 instead and you will not sent a confirmation message. If also see new bookings on your dashboard provided you want to send one as well you can set up an Auto Action Emailuse the "Latest Bookings" module.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== How do I modify or cancel "headline-collapse" > Do guests receive a bookingconfirmation?'''</div><div class==="mw-collapsible-content">Bookings coming from a The channel should be modified by confirms the channelbooking with the guest. Cancelling a booking in Beds24 will not cancel sent an additional confirmation message to the booking in Bookingguest.com and can cause a double booking. Please ask booking.com If you want to send an additional confirmation or welcome message for the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24you can set up an Auto Action Email. </div></div>

If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set <div class="Allow Channel Modificationsmw-collapsible mw-collapsed" ><div class= No ("Detailsheadline-collapse" tab of the > How do I modify or cancel a booking?'''</div><div class="mw-collapsible-content")>You can request Booking. If you have com to cancel the booking or report changed stay dates from the room you can set "Allow Channel ModificationsDetails" = All but not room changestab of the bookings.

=== How can I access credit card details?=== This is how you can [[View_Credit_Card_Details| view credit card details]]. BookingOtherwise bookings coming from a channel should be modified by the channel.com may sometimes withhold Just changing the credit card number or CCV unless you specifically request they are sent status of a booking in Beds24 to you. Contact your "Cancelled" will not cancel the booking in Booking.com rep if this is occurring and you require this information to always be sentcan cause a double booking.

=== How If for some reason you need to make a change in Beds24 and do I add a promotion or special price?=== You not want an update from the channel to override it, you can set up promotions directly in Beds24 in SETTINGS->CHANNEL MANAGER-BOOKING"Allow Channel Modifications" = No ("Details" tab of the booking").COM-PROMOTIONS or in If you have changed the Bookingroom you can set "Allow Channel Modifications" = All except room changes.com extranetIf you do this you will need to manage all changes manually.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do can I add extra costs or feesaccess credit card details?'''</div><div class=== "mw-collapsible-content">Extra Costs, eThis is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you.gContact Booking. tax, cleaning fee, service charge can com support if this is occurring and you require this information to always be set directly in the channels extranetsent. </div></div>

<div class="mw-collapsible mw-collapsed"><div class== Can "headline-collapse" > How do I send different prices add a promotion for different minimum stays or for different numbers of guestsBooking.com?'''</div><div class=== "mw-collapsible-content">Yes. You can do this either with "derived" prices set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or multiple rates idsin the Booking. See the "Multiple rates" section of this pagecom extranet. </div></div>

<div class="mw-collapsible mw-collapsed"><div class== I have multiple Booking.com hotel ids. "headline-collapse" > How do I set this upadd extra costs or fees? '''</div><div class==="mw-collapsible-content">The system can handle multiple properties Extras taxes and fees will not automatically send or update. Set/change these in one accountyour Booking. Each com Extranet unless you want to manage your full Booking.com hotel requires one property in content from Beds24.*Changes to availability and prices will be instantly sent to the channel. Chang</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Can I have multiple Booking.com accounts. How do I set this upsend different prices for different minimum stays or for different numbers of guests? '''</div><div class==="mw-collapsible-content">The system can handle multiple properties Yes. With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in one accountyour prices. It doesn't matter whether the Booking.com properties are in If you have different prices for different Booking.com accounts. Each Booking.com property still requires one property in minimum stays Beds24, thoughwill send these.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What to do when I receive an overbooking?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Why did a booking not import?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" >Why is the price for the booking wrong?'''</div><div class=== "mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.

<div class=== What are contracted rooms? ==="mw-collapsible mw-collapsed">This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  ==<div class= "headline-collapse" > What do I do when I have a no show?'''</div><div class=== "mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class=== "mw-collapsible-content">

If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com.</div></div>

<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class=== "mw-collapsible-content">