Changes

[[Category:IntroductionHow to]][[Category:Getting_Started]]<div class="heading">FAQ</div>

=== Can bookings be moved between roomsor rentals? ===

Yes, Bookings can be changed or moved to another room or rental if required.

There are a few options :-* The New Calendar has a drag-and-drop function which will allow you to quickly change the room or rental assignment. * Go to Bookings > Grid and use the drag-and-drop function which will allow you to quickly change the room or rental assignment.* Open the booking and go to the Summary tab, then change the room/unit and click SAVE.

=== Can I (owner) cancel You can change the status of of direct bookings? ===within Beds24 form the "Summary" tab.

Yes, you can change the status of bookings within Beds24.com. Bookings from Channels should channels have to be be cancelled within at the Channel channel and modifications/cancellations will then be imported into Beds24.  Open For Booking.com and Expedia you can request the channel to cancel the booking and go to Summary tab and change directly from the STATUSbooking in Beds24.

Yes, you can provide guests the option to view and cancel direct bookings but not change them. Go to {{#fas:cog}} (SETTINGS -> ) GUEST MANAGEMENT -> GUEST LOGIN and click HELP for instructions.

If the booking was made a Channel, suggest the guest contacts the Channel to cancel the booking, this ensures that your availability is updated and the dates re-opened.

=== Can Do you support group bookings be grouped together? ===

Yes. If your guests book multiple rooms, you /rentals a group booking is created. You can also manually 'Groupgroup' the bookings together, you will see the list of 'grouped' bookings when you open any one of the bookings in the Group.

You can set which information you require your guest Go to enter when they make a booking. You can set optional/mandatory information, additionally {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING QUESTIONS you can set identify the Standard Questions and define any additional questions in Custom Questions (if required).

Go to SETTINGS > PROPERTIES > BOOKING QUESTIONS you can identify For channel bookings the Standard Questions and define any additional questions in Custom Questionschannels determine which information is collected. Beds24 will import all information the channels send.

=== How can Can I change the details in the first line of the Charges & Payments and/or Invoice tab of a bookinghighlight certain bookings? ===Flags can be used to flag bookings that require special attention.

Go The flag text is displayed with the other booking fields within the control panel and the [FLAG] template variable can be used to SETTINGS > GUEST MANAGEMENT > INVOICING > INVOICE ITEM ROOM DESCRIPTIONdisplay this text as "hovertext" when the mouse cursor is positioned over the flagged booking in the Calendar view.

If this is left blank a default description consisting of the room name, check Flags can also be automatically applied via Auto Action which you can set up in and check out dates [ROOMNAME1] [FIRSTNIGHT] - [LEAVINGDAY] will be used{{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS.

=== Can I change the booking statusset a cut off time for bookings? ===Yes, you can set a cut-off time for same day bookings, this will be used for same day bookings and will close the inventory at a channel when the time has passed.

The booking status are defined, it is not possible Go to change {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING RULES > SAME DAY BOOKING CUT OFF and select the statustime required.

Flags == Booking Engine == === How can I integrated Beds24 with my website? === Beds24 can be used integrated into any website. Adding a booking widget to a website requires pasting some html code we provide to the source code. This will work with any system as long as you can access the source code. ===Can I customize the booking page?===The Beds24 booking page is fully customisable. The innovative design of the new responsive version lets you not only change colors but also define which content you want to display where on the form.. You can also customize colors and fonts and you can even apply your own CSS styles.  === How can I create a website connected to flag bookings that require special attentionmy Beds24 account? ===With the integration to Rezintel you can create a website with the data you have in Beds24.

The flag text is displayed with the other booking fields within the control panel and the Go to [FLAGhttps://wiki.beds24.com/index.php/Rezintel_Website_Builder here] template variable can be used to display this text as "hovertext" when the mouse cursor is positioned over the flagged booking in the Calendar view. for more details

Flags can also be automatically applied via Auto Action which === Can I use the booking engine with my own domain?===Yes. The Private Label booking page option allows you can set up in SETTINGS->GUEST MANAGEMENT->AUTO ACTIONSto use your own domain e.g. bookings.mydomain.com (instead of beds24.com) for an additional fee.

We have two way XML connections synchronise with major over 60 booking channels so Beds24and are preferred/premium partner with Booking.com can export inventory , Airbnb and prices VRBO/Homeaway Group and import bookings and modifications to bookingsElite partner with Expedia. For a complete list of connected channels please see www.beds24.com/channel-manager.html.

=== What is We have a two way API connection with all mayor channels so Beds24.com can export inventory and prices and import bookings and modifications to bookings instantly and for some also send content like descriptions and pictures and can even create accounts with the difference between XML Connection and iCal Connection? ===channels.

XML - Beds24.com You can export inventory and prices and import bookings and modifications to bookings.To some channels we can also send pictures and descriptionsfind details for each connected channel [[Channel_Manager_Capabilities|here]].

=== What is the difference between API/XML Connection and iCal Connection? === API/XML - Beds24can export inventory and prices and import bookings and modifications to bookings.com To some channels we can also send pictures and descriptions.  iCal - Beds24 can export availability and blocked dates, import bookings (summary information), the capabilities of the connection depend on the channel.

Yes, if required you can set different rates prices for your own website and booking channel(s). You can set different prices for each Channel, check the Channel Help page for the requirements and options.

Yes, you can setup different rates prices for a Channel and/or you can use a Price Multiplier to change your Rates/Daily Price prices for a Channel. The price can be increased/decreased. Check the HELP page for the Channel for more information.

== Currencies = Can I send different inventory/availability to different channels? ===  Yes, once you have setup the connection to a channel, then you can manage the inventory in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY.  You will see a row for each channel set the inventory for each channel/date. === Will I receive notifications on new bookings?=== After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead. === Do guests receive a confirmation? === The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email. A template is available which you can further customize. Use the context help (?Icons) in the Auto Action and on the help page (click on HELP in the top right menu) for further instructions. === How do I modify or cancel a booking?===The channel manger can not send changes to bookings to the channel. Any changes or cancellations have to be made directly in the channel. Cancelling a booking in Beds24 will not cancel the booking in the channel and can cause a double booking ('''Exception:''' VRBO/Homeaway XML bookings can be cancelled in Beds24). If for some reason you need to make a change in Beds24 and do not want an updat from the channel to override it, you can set "Allow Channel Modifications" = No or "All except room changes. You can either set this globally in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER or per booking in the "Details" tab of the booking". If you change a room for a booking from a channel in Beds24 the channel will still treat the booking as if it is in the room the guest booked at the channel. === How can I access credit card details?=== Some channels send credit card details. This is how you can [[View_Credit_Card_Details| view credit card details]]. === How do I receive payments?=== Beds24 is not involved in deposit collections for bookings from booking channels. Each booking channels handles them according to their rules/your account settings. If the channel collects payments from the guest you can choose to import the guests payment into the booking. If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels from channels directly to Stripe where the cards can be charged. === How do I add a promotion or special price?===Special offers do not send from the channel manager. All special offers must be managed manually in the channels extranet.  ===Can I send different prices for different minimum stays or different numbers of guests?=== The capabilities depend on the channel. Please see the help page for the channels you are using for details. === I have multiple properties. How do I set this up? ===The system can handle multiple properties in one account. How you set this up depends on the channel. Please see the instructions for the channels you want to us. === What to do when I receive an overbooking?=== *Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates. *Entering the same room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.  If you can not see a problem in your set up send us a support ticket with the booking numbers and dates. === Why did a booking not import?=== *Check if the room for which you received the booking is properly mapped.  If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made. === Why is the price for the booking wrong?=== *A special offer set up in the channel may have reduced the price the channel manager sent.*You have linked rates in the channel.*Your prices are not set up as you expect.*The channel manger can not import prices from all channels. If you have set up minimum prices in {{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SETUP the system will use multiple currencies these minimum prices. === What is pool allotment?=== The idea of pool allotment or pool management is that you put all of your rooms into 1 pool, and that all channels take rooms out of that pool. The pool is empty when room are booked. This will automatically close all channels. === Can I send different availability to channels?=== You can [[Channel_with_Custom_Availability|set up virtual rooms]] if you want to send custom availability to one or more channels. For example you may not want to sell via a particular channel at certain times of the year. === What are contracted rooms or base allocation? ===This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  === What do I do when I have a no show?=== To report a no show to Booking.com open the booking and click the button in the "Details" tab. For other channels you will need to contact the channel if required. === Can I send messages to guests in their own language? ===Yes, use the setting in Preferences 'Deduce language from country?' this will then enter the value in the Language field in the Mail tab of the booking. If there is no value the 'Default' language set in {{#fas:cog}} (SETTINGS) > BOOKING PAGE > INTERNATIONALIZATION -> BOOKING PAGE LANGUAGE will be used. === I need to show the booking charges on the guest invoice not the payout amount, how can I do this? ===In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER scroll down to 'Invoice' and select 'Booking Amount' === The Channels collect payments on my behalf at the time of booking, how can I see this? ===Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Import Channel Collect Payments' = Yes, then the payments will be shown in the Charges and Payments tab of the booking. === How can I stop a Channel moving a booking back to the original room, when I have manually made a change? ===If this is for all bookings, then go to Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Allow Channel Modifications' = All except room change' or you can set this per booking in the "Details" tab of the booking". === Can I have a different invoice for bookings from a certain channel?=== Yes. See [[Invoicees|this help page]] for more information. === Airbnb =======Who can use the Airbnb API connection?====All customers can use the API connection. Airbnb support can give you more information on Airbnb`s policies and restrictions if required. ==== Can I import a listing from Airbnb to Beds24?====Yes. The process is explained [[Connect_Airbnb_Account#Import_listings_from_Airbnb| here]].  ====Can I connect listings that I am a Co-Host?====Airbnb does not allow Co-hosts to use their API. This means if you are a Co-Host Airbnb will not allow you to connect your co-hosted listings via Beds24 (or any other channel manager). Solutions to this limitation are: *Ask the host to transfer their account to you.*Your hosts make the connection between their Airbnb accounts and Beds24 themselves''' **You can create a (temporary) subaccount in Beds24for each of your hosts. Your hosts will have a login where they then can connect their Airbnb accounts. **If you manage a large number of properties we can give you the "Connect with Airbnb Account" button. Your hosts will then be able to use this button outside of Beds24 so they will not need to log into ====What is the difference between the API connection and the iCal connection? ====Main differences are the update speed and the transferred data. iCal updates can take up to 24 hours which makes it unreliable. Changes via the API are applied within a minute.  The API interface can:*Update instantly*Import bookings (including personal data, number of guests, price), modifications and cancellations from Airbnb*Facilitate communication with the guest directly from the booking*Create listings*Send content and update content*Send pictures*Automatically send availability to Airbnb*Send prices from Beds24 to Airbnb The iCal interface can only export inventory and import bookings for which Airbnb provides limited information only (no guest name, no price, no Email address), booking modifications and booking cancellations. ====I am already listed with Airbnb. Can I connect it?====Yes. You can connect an existing Airbnb account.

You ====Can I still use Ical?====Of course, you can set use iCal or API but not both for the system to use one master currencysame room (remember that iCal has delays and does not transfer prices or detailed booking information).

If you are using multiple properties you can set a different currency for each. If you need to manage bookings in another currency than your ====Can have requests only?====By default currency you can create an "invoicee" for the additional currency and assign the charges we only support instant book because it. For is proven that listings on instant book generate more information on the invoicee function please see [[here|Invoicees]]bookings and have a better ranking.

The new responsive version of the booking page allows you to use a currency converter==== Can I connect more than one Airbnb account? ====Yes. You can connect multiple Airbnb accounts.

We currently use live data from the openexchangerates====Can I send special prices to Airbnb?====Yes.org for currency conversionThis [[Setting_Prices_for_Booking_Channels|tutorial]] explains how to do this.

=== What if the Booking Channel use =If I have a different currency than my currency, can room type with 6 units (i.e. 6 double rooms) do I convert the currency in Beds24need a listing for each room? ====No. Beds24 supports room types with Airbnb.

When == Will I receive notifications on new bookings or changes?==Airbnb will send you are using booking channels which require a different currency than your standard currency you can add a multiplier to prices to convert to a different currency. Check the channel HELP page notification for the specific instructionsnew bookings.

=== In which currency can I pay for my Beds24 account= Do guests receive a confirmation? ====The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.

Your account fees ==== Do I have to confirm bookings?====No. All listings managed via API are billed activated for instant booking meaning all bookings are confirmed. You have the option to cancel bookings if required in € but you can pay in any mayor currency according to the current exchange rateAirbnb extranet.

== Payment Collection and Payment Gateways===== Can How can I collect payments from my Guestscommunicate with guests? ====You can communicate with guests directly from the booking in Beds24 via Airbnbs messaging system

You can use Beds24 to receive deposit payments with ==== How will I get paid?====The channel charges the booking guest and pays you via bank transfer or collect credit card details. Integrated payment gateways are Paypal (which also allows credit card payments), Stripe, Realex, Authorize.Net, Paymill, asiapay, pesopay, siampay, paydollar, and Bitpay. All later payments have to be processed outside the Beds24 system. Beds24 does not handle money. All payments go directly into your account with the payment gateway.

To use this service ==== Can guests modify bookings?======If a guest modifies a booking you will need receive an account with the payment gateway Email from Airbnb. If you want agree to usethe modification Beds24 will import the modification.

All ==== Can agencies use the payment gateways we API connection?====Yes. You can connect to are fully PCI DSS compliantmultiple Airbnb host accounts.

Alternatively you can securely collect credit card details and process the payment through your own bank or merchant account====Can I send several languages?====Yes.

Beds24 is not involved in deposit collections ====Can I connect dorms?====Yes, Airbnb supports dorms. See this page for bookings from booking channelsthe settings:- https://wiki. Each booking channel handles them according to their rulesbeds24.com/your account settingsindex. php/Airbnb_DORMS

If ===Booking.com =======Will I receive notifications on new bookings?====After you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where activate the channel manager the cards can be validated and chargedchannel will stop sending notifications. You will receive them from Beds24 instead.

Once ====Do guests receive a confirmation?====The channel confirms the booking with the guest credit cards have been . Beds24 will not sent a confirmation message. If you want to STRIPE send one as well you can use auto actions to collect the payments. Go to Settings > Guest Management > set up an Auto Actions and click HELP (top right menu) for instructions and examplesAction Email.

=== Can ='How do I send modify or cancel a payment request to my guests booking? ====Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24.

YesIf for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can setup an automated email to your guests requesting payment for their bookingsset "Allow Channel Modifications" = No ("Details" tab of the booking"). See If you have changed the details in the HELP page for the Payment Gatewayroom you can set "Allow Channel Modifications" = All except room changes.

=== What happens if the Customer Credit Card is rejected =How can I access credit card details? ====This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.

If you have setup your account to send ====How do I add a promotion or special price?====You can set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the credit card details to STRIPE then you will receive notification that the credit card was rejected and a Booking info code will be added to the Info tab of the booking.com extranet.

If the booking was from Booking====How do I add extra costs or fees?====Extra Costs, e.g.com then you tax, cleaning fee, service charge can use the Blue button be set directly in the 'Detail Tab' to Report an Invalid card to Booking.com and they will request a new card from the guestchannels extranet.

It is also possible to select to Auto Report invalid cards to ====I have multiple Booking.com, go to Settings > Channel Manager and select the appropriate option for hotel ids. How do I set this up?====The system can handle multiple properties in one account. Each Booking.comhotel requires one property in Beds24.

If it was a virtual card Stripe might ====I have rejected it because it was not yet validmultiple Booking. In com accounts. How do I set this case you up?====The system can send it again on check-handle multiple properties in day also via one account. It doesn't matter whether the "Details" tab of the bookingBooking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though.

For other channels ====Why did a booking not import?====*Check if the room for which you will need to contact them and report received the card as invalidbooking is properly mapped.

If you can not see a problem in your set up send us a support ticket with the booking is in number and the future, then date the invalid credit card details will be stored in Beds24booking was made.

=== Can I auto report Invalid cards to Booking.com=Why is the price for the booking wrong? ====*A special offer set up in the channel may have reduced the price the channel manager sent.*Your prices are not set up as you expect.

Yes, go to Settings > Channel Manager ====What are contracted rooms?====This is an agreement between you and select the option next channel where you agree to Bookingprovide a number of rooms exclusively to that channel.com optionsThis means you will not be able to sell these rooms directly or on other channels.

== Documentation ==What do I do when I have a no show?====To report a no show to Booking.com open the booking and click the button in the "Details" tab.

=== Is there documentation in Beds24=What do I do when a guest provides an invalid credit card number? ====Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.

The start page of the support wiki has links If you use Stripe you can set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to many common questions: https://wiki.beds24automatically report invalid cards to Booking.com/index.php/Main_Page

There is also ===='I originally set my connection as a search function which can be used one-way connection, now I want a two-way connection====You will need to search for other topicsdisconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.

When you click on the FUNCTIONS button == Currencies =====Can I use multiple currencies in Beds24? ===You can set the top left you will find links system to commonly used functionsuse one master currency.

Beds24 has setup wizards: https:/wwwIf you are using multiple properties you can set a different currency for each.beds24If you need to manage bookings in another currency than your default currency you can create an "invoicee" for the additional currency and assign the charges it.com/wizard/indexFor more information on the invoicee function please see [[here|Invoicees]].php?lang=en

They are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard modeallows you to use a currency converter. Login with your username and password and follow We currently use live data from the stepsopenexchangerates.org for currency conversion.

There are also tutorials and videos showing you how to do === What if the Booking Channel use a different currency than my currency, can I convert the set up: https:/wiki.beds24.com/index.phpcurrency in Beds24?title=Main_Page==

=== How In which currency can I change pay for my email addressBeds24 account? ===

You Your account fees are billed in € but you can change your Administrator Email Address by going pay in any mayor currency according to SETTINGS -> ACCOUNT - > ACCOUNT ACCESSthe current exchange rate.

You == Documentation == === Is there documentation in Beds24? === Of course. The start page of the support wiki has links to many common questions: https://wiki.beds24.com/index.php/Main_Page There is also a search function which can change your Property Email Address by going be used to Property Email Address in SETTINGS -> PROPERTIES > DESCRIPTION "Email"search for other topics. There are also links to tutorials and videos showing you how to do the set up.

With Beds24 you only pay for what you use. There is a basic fee for the use of the system which is based on the number of rooms /rented units set up plus fees for the services which are used.

You can find detailed information and a [http://www.beds24.com/pricing.html calculator] on our website to calculate the monthly fee for your set up. ===Are there hidden fees or charges?===No. You only pay a monthly fee based on what you use. You can view all fees [http://beds24.com/pricing.html here].

Login in to the system and go to Account {{#fas:cog}} (SETTINGS) ACCOUNT > Billing BILLING

Yes, please see === My business is seasonal. How will this work? ===We can hibernate your Beds24 account when you don't need it. You will have read-only access but no bookings will import and all automated functions will stop working. While hibernating you only pay a holding fee equal to the section on Payment Collection/Payment Gatewaysmonthly basic fee.

=== Can Does Beds24 connect to support bookings from Facebook? ===

Yes, Beds24 provides a Facebook app to accept bookings directly from a facebook page.  Go to SETTINGS ->BOOKING ENGINE-> BOOKING WIDGETS -> FACEBOOK APP and for more details click HELP (top right menu)information see [Facebook_App|here].

Beds24Yes.com has a forum used by other Beds24.com users (http://forum.beds24.com) You can access the Forum from your Beds24 control panel, click on SUPPORT and then on the Forum link (top right menu).

Payments can be made in SETTINGS -> ACCOUNT -> BILLING===What happens after the free trial is over?===Accounts are automatically converted to regular Beds24 accounts so if you want to continue using Beds24 you will have all your settings. All you need to do is to keep your account balance positive. We accept payments via all common payment methods including credit card, bank transfer, money transfer (any currency), PayPal, Apple Pay, Google Pay.

Go to {{#fas:cog}} (SETTINGS -> ) GUEST MANAGEMENT -> GUEST LOGIN and click HELP (top right menu) === Can guests make payments for the bookings? === Yes, you can setup an automated email to your guests requesting payment for their bookings.

== Help / Support / Training===== What level of support can I expect from Beds24? === Beds24 is designed as a self-service system. Information and free support is available via following channels:*Beds24 [http://forum.beds24.com Forum]*Beds24 Wiki with search function, links to videos and tutorials [https://wiki.beds24.com Wiki]*Context sensitive help - click on HELP at the top right of any page for information about the page. A click on the ? icons next to each setting opens context help with information about the setting.*Setup wizards: https://beds24.com/wizard/index.php?lang=en They are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode. Login with your username and password and follow the steps.*When you click on the SUPPORT button in the top and then click on 'Functions' you will find links to commonly used functions.*You can reach out to our support team at any time via our ticket support system. This allows the support team see your settings and support you efficiently.

=== Does Our fees do not include telephone support. This way we can offer the best possible price to users who set up Beds24themselves. For users who prefer phone support we cooperate with [https://wiki.beds24.com provide training/index.php? title===Partners partners] who offer professional help for a fee.

=== Does Beds24.com has extensive provide training/help? ===Yes, you can access we offer regular webinars on how Beds24 works and on specific functions which are also available on demand. Links to the relevant HELP for each area of BEDS24recordings and to tutorials are available here: https://wiki.beds24.com by clicking the HELP button in the top right menu/index. Where you see (php?) for a setting, click (?) for context help.title=Main_Page

There is are also setup wizards that you can access from this page: https://www.beds24.com/wizard/index.php?lang=enThey are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode.

They are designed Paid Training - We also offer Zoom or Skype training sessions for a fee in which we help you set your account up. Send a Support ticket to introduce request the system training and guide you through access to the setup process. The wizards open your control panel and calendar to booking page in wizard modea suitable slot.

There are also tutorials and videos showing you how to do the set up: https://wiki.beds24.com/index.php?title=Main_Page= Import Data==

When you click on === Can I import bookings from the FUNCTIONS button in the top left Booking Channels/OTAs? ===Yes, once mapped to Beds24, some booking channels provide access to 'Import existing bookings' if your OTA does not provide this option then you will find links to commonly used functions. You can also use the forum, use the button in CSV API to import existing bookings. Please check the top left menu or this HELP page: http://forum.beds24.com or create a ticket via for the support button at Booking Channel to see the top of the Beds24 control panelCapabilities. == Import Data / Connect to other Systems /API ==

If you need to import bookings into Beds24 you can use a csv via our API (https://www.beds24.com/api/). For some channels we can try to import bookings. The API can also be used to import/export other data, connect to third party systems or to build your own application. ==Integrations= Can I import bookings from the Booking Channels/OTAs? === Yes, once mapped to Beds24.com, some booking channels provide access to 'Import existing bookings' if your OTA does not provide this option then you can use the CSV API to import existing bookings. Please check the HELP page for the Booking Channel to see the Capabilities.

== Icons = Do you connect to other services? ===

=== Can I add icons to the Booking Page? === Yes, . We provide a [[:Category:Apps|wide range of integration]] so you can add icons to your booking page, from the Main Page wiki, go to the Developers section for more informationcreate seamless workflows. Many services which are not listed [[:Category:Apps|here]] can be connected via Integromat and we also have an open API.

=== What languages does Beds24.com support? ===

The backend control panel is available in Englishand German. We provide partial courtesy translations into French, German partially in SpanishGreek, Portugese and we can offer customer support in Spanish to make it easier for staff who do not speak English and or German. A Japanese version of Beds24 is available via our partner Co-Reception.

The booking page where guest can make their bookings is available in 36 39 languages (Armenian, Arabic, Bahasa Indonesia, Bulgarian, Burmese, Catalan, Chinese (simplified), Chinese (traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, and Turkish, Vietnamese). If the booking page does not currently support your language we can look into adding it if you help us with the translation.

=== What languages does Beds24.com provide for customer support? ===

We can offer customer support in English and German.

Yes, go to {{#fas:cog}} (SETTINGS -> ) BOOKING ENGINE -> INTERNATIONALIZATION -> BOOKING PAGE LANGUAGES and tick the appropriate languages. Then you can enter the message in the specific language where this setting is available. (ie. Confirmation messages, auto emails etc).

=== Can I import the language of the guestfor bookings from channels? ===

It is not possible to import For direct bookings the language of the guestbooked in is applied. Normally channels do not send language information, however we can deduce the language of the guest from the country they enter at the time of their booking. Go to {{#fas:cog}} (SETTINGS -> ) CHANNEL MANAGER and set 'Deduce language from Country' = Yes. The language will show in the Mail tab of the Booking.

Default Language selected in {{#fas:cog}} (SETTINGS -> ) BOOKING ENGINE -> INTERNATIONALIZATION -> BOOKING PAGE LANGUAGES will be used if the guest language is blank or you do not have a message in the guest language.

=== E-Mail Can I send automated and/or manual Emails? ===

You can set up template Emails to manually or auto send to guest e.g. x days before arrival/departure, based on origin of the booking etc. Go to {{#fas:cog}} (SETTINGS -> ) GUEST MANAGEMENT -> AUTO ACTIONS and click HELP (top right menu) for instructions and examples.

You can export all bookings and process the data e.g. add to your mailing lists.

We === Does Beds24 have an integration messaging integrations with MailChimp for news lettersChannels? ===With Airbnb, Booking.com, go to SETTINGS-> APPS & INTEGRATIONS-> MAILCHIMP and click HELP (top right menu) for instructionsVRBO we have direct integrations with their messaging systems so you can communicate with the guest directly from the booking through the channel's messaging system.

Bookings through OTA´s except VRBO/Homeaway will be confirmed directly through You can view messages from the Control Panel 'Messages' or when you open the booking and go to the OTA not from Beds24Messages tab.

== Mailings ==You can change your Administrator Email Address by going to {{#fas:cog}} (SETTINGS) ACCOUNT - > ACCOUNT ACCESS. You can change your Property Email Address by going to Property Email Address in ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Email".

Guest information and contact details can also be downloaded to be imported into external mailing lists. We have an integration with MailChimp for news letters, go to SETTINGS-> APPS & INTEGRATIONS-> MAILCHIMP and click HELP (top right menu) for instructions.

=== Is there But by nature the functionality of an app is limited. User research shows that an app can not meet the flexibility and the power Beds24 customers are used to. Therefore our control panel is responsive and accessible via a browser from any mobile device. We provide a mobile version of dashboard which links to more special mobile pages and access to all other Beds24? ===functions.

The design of the control panel is responsive meaning it adjusts to the size of the screen. This allows you to perform all actions from your smart phone or tablet it if you need to. You have the option to set up a special dashboard to use from mobile devices.

The agency search page allows guests to search for availability by criteria you define and book directly online. For a simple example please look here: https://www.beds24.com/demo/agency-online-reservation-system.html

 You can create Sub Accounts when you need multiple users to access your Beds24 account, go to click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT (in the top right menu)) and click HELP (top right) for information.

== Pictures Payment Collection==The new responsive === Can I collect payments from my Guests? ===Beds24 integrates with leading payment providers. You can choose your preferred provider from a number of integrated payment and collect funds directly into your account without any additional fees from Beds24. Integrated payment gateways are Stripe, Paypal (which also allows credit card payments), Stripe, Agodapay , Authorize.Net, Globalpayments, asiapay, pesopay, siampay, paydollar, and Bitpay.  To use this service you will need an account with the payment gateway you want to use.  ===Can I collect payments for bookings from the booking page allows up ?===Yes. You can use Beds24 to receive deposit for full payments a the time of the booking. You can also send payment requests for payments which are due later.  ===How can I collect payments from channels?===If the payment is not collected by the channel you can send payment requests for payments to 5 pictures per guests.  Many OTAs including Booking.com, Expedia, Agoda, provide virtual credit cards (VCC) for the property plus up to five pictures per room collect payments. Via Stripe you can automatically charge virtual cards when the payment is due.  If channels send you the guests credit card and you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be validated and offercharged. Once the guest credit cards have been sent to Stripe you can use auto actions to collect the payments. Go to {{#fas:cog}} (SETTINGS) Guest Management > Auto Actions and click HELP (top right menu) for instructions and examples.  ===Is payment collection PCI DSS compliant?===All the payment gateways we connect to are fully PCI DSS compliant. === Can I send a payment request to my guests ? ===Yes, you can setup an automated email to your guests requesting payment for their bookings.See the details in the HELP page for the Payment Gateway. ===Can I collect credit card details?===You can securely collect credit card details and process the payment through your own bank or merchant account. If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be validated and charged. Due to the European Unions enforcement of strong customer authentication (SCA) collecting credit card details is not a reliable method to secure a booking any more. We recommend European customers to use payment requests instead.  === Can guest pay with Bitcoin? ===Yes. You can collect bitcoin payment via Bitpay.  === What happens if the Customer Credit Card is rejected ? === If you have setup your account to send the credit card details to Stripe then you will receive notification that the credit card was rejected and a Booking info code will be added to the Info tab of the booking.  If the booking was from Booking.com then you can choose to auto report invalid cards to Booking.com or use the button in the 'Detail Tab' to Report an Invalid card to Booking.com and they will request a new card from the guest.  If it was a virtual card Stripe might have rejected it because it was not yet valid. In this case you can send it again on check-in day also via the "Details" tab of the booking.  For other channels you will need to contact them and report the card as invalid.  If the booking is in the future, then the invalid credit card details will be stored in Beds24. === Can I auto report invalid cards to Booking.com? ===

By default the adaptive version of the booking page allows for one picture per unit but you can add a Woo slider which will let you display multiple picturesYes. If you are comfortable working with HTML you You can also add multiple pictures do this directlyfrom the booking.

Go == Pictures ==The responsive booking page allows up to SETTINGS-> BOOKING ENGINE-> PICTURES 5 pictures per property plus up to five pictures per room/rental and click HELP (top right menu) for instructionsoffer. You can choose to show one picture or picture sliders.

== Open API ===== Does Beds24 have an open API? ===Yes, please go . We have an open API which our customers can use to SETTINGS -> BOOKING ENGINE -> UPSELL ITEMS, and click HELP (top right menu) for the instructionsintegrate their own systems.

== Own Branding / Private Label ==

Yes, The private label option allows you to use your own subdomain for your booking page bookings.mywebsite.com (instead of beds24Beds24). == Owner Portal =====Does Beds24 have an owner portal ===Yes. You can create Sub Accounts for owners for which you can restrict access so they have only access to the information and reports you allow them to see.com)A good starting point is the owner role or create your own roles.

== Rates/Prices ==Beds 24 offers the most flexible pricing and discount options. Simple or complex pricing structures can be created according to seasonality, occupancy, minimum stays, maximum stays, booking time (e.g. last minute).

You can set a simple or refined rate structure based for example on seasons, occupancies, minimum/maximum staysTo send up to 2 years data to the channels, time of booking go to {{#fas:cog}} (e.g. last minuteSETTINGS)CHANNEL MANAGER > set 'Export data' = 2 years.

For help, with setting prices please go to the Prices section: https://wiki.beds24.com/index.php=== Can I charge for optional extras?title=Main_Page==

=== Can I send occupancy pricing Yes. For your booking page, you can use Upsell items, go to OTAs/Channels? ==={{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS. You can set the description for all languages you have activated in your account.

Some channels accept occupancy based pricing, please check For the HELP page for each Channel for specific detailsChannels, it is possible to send additional/custom fees. Go to {{#fas:cog}} (SETTINGS > ) CHANNEL MANAGER and select the channel from the link on the left. Then click HELP (top right menu) for instructions.

The system includes a range of predefined Go to the Control Panel and click REPORTS then select Standard reports including revenue reports, arrivals, departures, invoices, occupancy and current guestsfrom the drop down list. You also have the option to create custom reports. All reports can be saved as .csv files. your Custom reports are also available for download as Excel or pdf files.

Go to the Control Panel and click REPORTS then select Custom reports from the drop down list. === I have created a Report report in the Master master account, can I make this available in my sub accounts? ===

=== Can I email a report to my Cleaners?===  Yes, you can use the ROUTINES feature in {{#fas:cog}} (SETTINGS > ) ACCOUNT > ROUTINES > ROUTINE, click HELP (top right menu) for instructions.

Yes, you can use the ROUTINES feature in {{#fas:cog}} (SETTINGS > ) ACCOUNT > ROUTINES > ROUTINE, click HELP (top right menu) for instructions.

Yes, there are a number of several pre-defined reports in the Standard Reports, you also have the option to create custom reports. == Setup and Customisation ==Beds24 is a self service system. Set up is free of charge and you do it yourself. We have setup wizards which introduce the system and guide you through the setup process.  Almost all elements on the booking page and invoice have classes and you can apply custom CSS to customise them. You or your web designer can use Firebug or a similar tool to look up the classes. == System Status ==

=== How can I see From the status of Beds24 system? ===Control Panel, go to REPORTS, select Standard Reports from the drop down list.

We do have ==Setup and customization=====Is there a [https://wwwsetup fee?===No.beds24.com/status.html public monitoring Beds24 is designed as a self-service system]. Even though Setup is free and you can do it yourself using the our tutorials and self-service is very reliable there will be occasional short outages due to necessary maintenance. Also tools we cannot except acts of Godprovide.

=== What level of If you need help our support team is there for you to assist you via our ticket support system through which we can I expect from Beds24? === see your settings.

Beds24 is designed as We also offer Zoom or Skype training sessions for a self-service system. Beds24 information and free support is available via following channels:*Beds24 [http://forum.beds24.com Forum]*Beds24 Support [https://wiki.beds24.com Wiki]*Context sensitive fee in which we help - click on HELP at the top right of any page for information about the page. A click on the ? icons next to each setting opens context help with information about the setting.*Ticket support system. We can see you set your settings so you do not need to send us screenshots. If you want to send a screenshot you can use a tool like this:  http://pasteboard.co to send us a linkaccount up.

For users who prefer phone support we cooperate with [https://wiki==Template variables=====What are Template Variables ===Template variables are short codes that will be replaced by the relevant information from each booking.beds24They can be used in every text setting that allows their use.com/index.php?title=Partners partnersCopy them exactly as shown in the wiki page, including the [] who offer professional help square brackets, for a fee. For a the full list please have a look of Template variables click [[Template_Variables|here:]]

== Web site integration =Is it possible to compare text for reporting and Widgets /or triggering auto actions? ===Yes, you can use Smart Logic with template variables. See the details in this section of the wiki page [[Template_Variables#Smart_Logic_Template_Variables|Smart Logic template variables]]

=== How can I integration Beds24 with my website? === Beds24 can be integrated into any websiteIF style template variables will compare two values and display a text if the comparison is true and an alternative text if the comparison is false. Adding Colons : are used between the two comparison values and the first text, a booking widget to a website requires pasting some html code we provide to pipe | is used between the source codetwo texts. This will work with any system as long as Empty text is allowed if you can access the source codedo not want to display anything for a condition.

The Beds24 ===Can I test the Smart logic template variables before using in auto actions/reports? ===Yes, go to {{#fas:cog}} (SETTINGS) ACCOUNT > PREFERENCES > BOOKINGS > BOOKING HEADER enter your template variables and click Save. When you open a booking page is fully customisable. The innovative design of , the new responsive version lets you not only change colors but also define which content you want to display where on result will be shown in the formtop left of your screen.

=== Does Beds24 have a wordpress Wordpress plugin? ===

Beds24 provides a free Wordpress plugin (https://wordpress.org/plugins/beds24-online-booking/) which makes it easy to add booking technology to any Wordpress site via shortcodes. The actual management of bookings and inventory is done directly in the Beds24 control panel.

You can cancel your account yourself at any time in {{#fas:cog}} (SETTINGS -> ) ACCOUNT > BILLING.