Changes

This page is about the menu {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > BOOKING.COM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com

<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if you want to import ]] properties from Booking.com to Beds24. </div>

__TOC__<div style="display:none"> <div class=Capabilities and limitations="summarybox">These instructions explain how to connect existing listings on Booking.com. If you do not yet have a listing When all of your prices, and/or a Booking.com accout rooms are set up in Beds24 you can [[start the integration with Booking.com:_Create_and_update_properties_and_rooms_on_Booking.com|create it directly from Beds24]].

With this connection you can *export prices, availability **send inventory (available rooms)**send minimum stay**send maximum stay**send closed to arrival and closed to departure**send multiple rates**add a multiplier to mark prices up or down.*import bookings, modifications to bookings and cancellations, importing modifications or cancellations can be disabled for individual bookings *create Booking.com rate plans*report invalid cards and no-shows can be reported to Booking1.com from Initiate the "Details" tab of the booking. If you use Stripe you can set connection in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.com*create and manage promotions*view reviews and react to reviews

If you want to export inventory Booking2.com demands prices to be sent from Beds24 so you will not be able to set in the Map your rooms and Booking.com extranet after the connection has been enabled.rate plans

Changes to availability and prices will be instantly sent to 3. Set the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly.sync to "Enable"

Credit card details are imported and shown on the "INVOICE" tab of the booking4. If not please refer Check what will send to "Missing credit card details" in "Troubleshooting" section belowBooking. com

Bookings with payment collected by Booking.com will show the payment amount collected as a payment in the "Invoice" tab of the booking5. Import all upcoming bookings

=Before you connect===Familiarize yourself with 6. Activate the channel manager==<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> [[:Category:Channel Manager|Learn]] how the channel manager works.connection

==Make sure you have suitable prices set up in Beds24==<div class="warning">{{#fasRead the complete [[https:exclamation-triangle}} When the connection is activated, Booking//wiki.beds24.com will remove all price and availability details on the /index.php?title=Booking.com extranet and replace them with :_Synchronise_bookings_prices_availability|instructions]] before you start the data sent from Beds24integration. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. </div>

We can only send availability <div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions if you have set up prices which are activated for this channel. This tutorial gives general information how want to [[Setting_Prices_for_Booking_Channels|set prices for channelsimport]]properties from Booking.com to Beds24.</div> </div></div>

Our connection __TOC__=What you should know and do before getting started=<div class="bluebox">'''As a longstanding Booking.com Premier Partner Beds24 can offer you advanced functionality and many convenience functions. Once set up you can manage everything directly from Beds24 which will save you time and make working with Booking.com supports these pricing models:really easy. '''

1. '''Per Occupancy Pricing (OBP) - RECOMMENDED ''' - If your "Booking.com Rate Type" is Per Occupancy Pricing a price for each occupancy defined in Beds24 can be sent. *Set Learn [[:Category:Channel Manager| how the "Booking.com Rate Type" to '''Per Occupancy Pricing'''. *If you use daily prices a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send.*If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sentchannel manager works]].

2. '''Per Day Pricing If you want to export inventory (Standardavailability)''' - If your "Booking.com Rate Type" is Per Day Pricing you will need a price for the maximum room occupancy. *Set the "Booking.com Rate Type" to '''Per Day Pricing'''*If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. *If you use daily demands prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value sent from Beds24 so the price for the full occupancy can send. The price for the extra person you will not send. *If you have multiple be able to set prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancy. *If you want to send an additional "Single" price Booking.com needs to activate extranet after the single price option. After this is done you can set the Booking.com Rate Type to '''Per Day Pricing + Single'''connection has been enabled.

3. '''Derived Prices (RLO) OBSOLETED - use OBP instead''' - If Booking.com has All of your prices, rooms, and bookings from other sources must be set up derived (RLO) in Beds24 before you connect:*The prices for you where want to send to Booking.com calculates prices for different occupancies from the standard price sent from Beds24need to have Booking.com activated under "Channels"*Set the Beds24 can not import past booking from before Booking.com Rate Type to '''Per Day Pricing'''was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a . csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*You will need to manage any changes Your rooms and room types in Beds24 have to match your prices set up in both Beds24 and Booking.com. In Beds24 If you need to set the price for the maximum room occupancy in sell rooms individually at another channel or your daily prices or rates own website and then contact want to sell them on Booking.com to adjust your occupancy pricesas a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</percentages. div>

<span style=color=Capabilities and Limitations=='''With this connection you can:#fe746c;“ >{{#fas:exclamation-triangle}} '''*send </span> With derived (RLO) prices and availability **send multiple prices**add a multiplier to mark prices up or down**create Booking.com only a price for Max Occupancy rate plans if you want to add additional pricing options*send restrictions**send minimum stay**send maximum stay**send closed to arrival and closed to departure*import and manage bookings**import new bookings, modifications to bookings and cancellations (importing modifications or cancellations can be sent from Beds24, they do not allow single pricedisabled for individual bookings)**report no-shows date changes and guest misconduct to Booking.com **report invalid cards to Booking.com. '''We recommend If you use "Per Occupancy Pricing" instead so Stripe you can control all prices from Beds24set to automatically report invalid cards to Booking.com (go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*create and manage Booking.''' com promotions*view reviews and react to reviews

See this tutorial on how '''Limitations:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to [[:Category:Daily_Prices|use daily manage your full Booking.com content from Beds24. *Beds24 imports only confirmed bookings. If you have set to only accept "Requests" you will need to accept the booking in your Booking.com extranet and they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for occupancy pricing and linked daily prices example minimum stays, or quantity of rooms or the multiplier will send with fixed prices and/or offsets]]the next update but you have the option to push them manually if you require an instant update.

<span class==Prices for Booking.com==Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color: #f3e504fe746c; font-size: 150%;" “ >{{#fas:lightbulbexclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to offer multiple keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price options for example a non-refundable rate or your rate plan contains meals you can create additional rate plans "base number of guests" in [[Booking.com:_Create_Bookingso Booking.com can calculate correctly.com_Rate_Plans_in_Beds24|{{*#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKINGIf you want to send prices for different occupancies from Beds24, contact Booking.com and ask them to remove all linked prices.COM > RATE PLANS]]Then change your pricing model in Beds24 to "Occupancy Pricing".

<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For '''Prices for dorms''' Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= Per Day Pricing. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].

<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> For dorms Booking.com does requires the bed price be sent to them as the room price. They do not support occupancy pricing accept a single price for dormsa dorm. If you Therefore we will have dorms log into your Booking.com account and change to manually adjust your pricing model . If you want to "Standard" and set the Pricing model send a single price for other rooms you can create additional rate plans for single use in Beds24 to "Per Day"[[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].

=Connect a property on Booking.com to a property in Beds24 to synchronize prices, availability and bookings=This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the details for each step.<span div class="mw-collapsible mw-collapsed" style><div class="color: #f3e504; fontheadline-size: 150%;collapse" >{{#fasStep 1:lightbulb}} Initiate the connection in Booking.com</spandiv><div class="mw-collapsible-content"> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].

==Extras, taxes and credit card rules in your 1. Click on the "Connect to Booking.com extranet=="Upsell Items" can not be exported button to login to Booking.comthen go to ACCOUNT > CONNECTIVITY PROVIDER. If required you can enter extras and fees directly in have a Booking.com group account log to Booking.comand go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.

If you have set up additional taxes in {{#fas:cog}} (SETTINGS) PROPERTIES > UPSELL ITEMS that have the exact same name as your additional taxes in Booking2.com, they can be imported as taxes during the booking importSearch for Beds24.

Booking3.com does not send a tax rate for extras. Therefore, for extras, the VAT rate of the accommodation is applied by default. If an extra (e.g. breakfast) has a different tax rate, this vat rate can only be applied to imported bookings, if you have an extra with the exact same wording in {{#fas:cog}} (SETTINGS) PROPERTIES > UPSELL ITEMSTick all tick boxes.

If you want to access credit card details through Beds24 ask Booking.com to only accept bookings with credit card details and always send all details to Beds24. ==Make sure your rooms and room types in Beds24 match your set up in Booking.com==If you sell rooms individually at another channel or your own web site and want to sell them on Booking.com as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]]4. ==Disable the auto opening rooms after cancellations==Beds24 will automatically reopen rooms when you have availability. If you have this feature enabled Booking.com will not wait for the an update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:*Log into your Booking. com account*Click on the Rates & Availability tab*Go to the Settings symbol on Complete the top-right corner rest of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature =The set up process=Setting up the connection is a 4 step process: 1) You request a connection on Booking.com extranet. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet. 2) Beds24 accepts your request. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet. Between step 2 and 3 you should map your rooms and rates, check everything and import existing bookings from Booking.com to block the booked dates. 3) You enable the connection in Beds24. This is when Booking.com removes your inventory and rates and you are temporarily not bookable. 4) Beds24 sends prices and availability to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings. Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet. ==1. Initiate the connection in Booking.com==Initiate the connection from the property menu within the booking.com extranet and then do the Beds24 setup. 1) Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER. If you have a Booking.com group account log to Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there. 2) Search for BEDS24. 3) Tick all tick boxesscreen instructions.

<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you need to select both "Reservations" and "Rates and Availability". Beds24 can then both export inventory to Booking.com and import bookings from Booking.com. If you select only "Reservations" or only "Rates and Availability" you only have a "one-way" connection meaning the action you did not select must be manually maintained by you.  4) Complete the rest of the on screen instructions. </div class="warning">{{#fas:exclamation-triangle}} Booking.com does currently offer two options:*If you choose "Connect me automatically to the provider" Booking.com will instantly remove your prices and availability. Choose this option only if your have check that your prices in Beds24 are all set up and ready to send.*If you choose "Dont connect me automatically to the provider" you can confirm the connection after you have done the setup in Beds24. </div>  

5) When the connection has been approved, you will receive a notification from <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2: Enter your Booking.com property ID</div><div class="mw-collapsible-content">#Copy your Booking.com, go to the Channel Manager menu again hotel ID and set paste it into the connection up."Hotel Id " field#Press SAVE</div></div>

<div class="mw-collapsible mw-collapsed"><div class=2. Set up and mapping in Beds24=="headline-collapse" > 1) Enter Step 3: Map your Booking.com Hotel Id into SETTINGS rooms </div><div class="mw-> CHANNEL MANAGER collapsible-content"> BOOKING.COM #Click on the "Hotel IDGet Code" link next to the room id setting , a list of room Ids will be retrieved from Booking.com and choose your "displayed#Choose the Booking.com Rate Type" room you want to map to the Beds24 room and click SAVE'''.on it#Check the correct room Id has been copied to the room id setting#Press Save</div></div>

'''2) Set . If you have more than one Booking.com rate plan'''#Click on the "Booking Price ImportGet Code" link next to either import the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room price only or id#Choose the Booking.com standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the room price plus unpaid extras prices (cleaning charges, local taxes etcPRICES > Daily Prices/Fixed Prices) which you want to send your other Booking.com rate plans#Click on "Get Codes" and choose the Booking.)com rate plan you want to update with this price#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE

3) Set "Booking.com Rate Type " <div class= "Per Occupancy Pricingwarning" as this is the default for >{{#fas:exclamation-triangle}} You can only map the rate plans Booking.com connectionmakes available when you click on "Get Codes". Some BookingDo not enter any other numbers.com Linked prices (slave or child rate ids can accept a room price plus a single occupancy price plans) on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Per Day Pricing + Single"i.e. If you do for refundable/non refundable options can not have this rate type or you are not sure set "update from Beds24. Deactivate these in Booking.com Rate Type "= " Per Day Pricing" or "Per Occupancy Pricing" </div>

Map Rooms:*Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.*Choose the Booking.com room you want to map to the Beds24 room and click on it.*When the correct room id has been copied to the room id setting, click Save. Map Rates:*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.*Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.*When the correct rate id has been copied to the rate id setting, click Save.  <span div class="" style="color: #f3e504; fontmw-collapsible mw-size: 150%;collapsed" >{{#fas:lightbulb}} </span> div <span styleclass="fontheadline-weight: bold;collapse" >Tip</span> Click on the "View Actual Data" Button to check which prices and availability will send. ==3. If you have different price options i.e. refundable/non refundable rates, meal plans==Booking.com can support more than one price per room and day.  If you need additional rate plans, for example Step 6: Set a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) multiplier CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these mapping instructions if you have multiple rate codes]]. ==4. If you want to mark your prices up or down or need for currency conversion(optional)</div><div class=="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class=5"headline-collapse" > Step 7: Check what will send to Booking. Limit the maximum number accepted bookings if you do not want to offer all rooms =com</div><div class="mw-collapsible-content">By default all available rooms are sent #Click on the "Price Data" Button to activated channelscheck which prices and availability will send. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings If you have multiple room types repeat for this channeleach room.</div></div>

<div class="mw-collapsible mw-collapsed"><div class=6. Enable the connection between Beds24 and Booking.com="headline-collapse" > Step 8: Import upcoming bookings</div><div class="mw-collapsible-content">1) You can view #Click on the live availability and prices that will be sent "Import Existing Bookings" button to import upcoming bookings from Booking.com before . We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and/or after activating using Expedia you can import them directly from the channel as well#If you have bookings from other sources you can add these manually in the Calendar, via the "Price dataAdd booking" buttonat the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to close additional dates or limit check-in and/or check-out you can use the "Override" function in the Calendar</div></div>

2) Make sure You can activate the connection when your inventory is mapping and prices are correct in Beds24. *Check existing and you have added all upcoming bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. *Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory Press "Activate Connection" and override functions on the control panel calendar for those datesthen "Activate Connection Now".

Failure to do this could allow new bookings on dates <div class="warning">{{#fas:exclamation-triangle}} If you are have dorms: Do not availableactivate the connection yourself. All available dates Please send us a support ticket in Beds24 will be sent to which you explain that you have dorms with Booking.com as available for new bookings.We will then manually adjust your settings so the connection can work. </div> </div></div>

3) Scroll down to the rooms and set "Enable" <div class= Enabled. This will complete the connection.   4) If you initially selected "Don't automatically connect me to the providermw-collapsible mw-collapsed". Then follow the step below to complete the connection in Booking.com. When all the set up in Beds24 is correct you can make the final step to confirm the connection (go live) from the Booking.com extranet. [[Image:bookingconfirm.png|450px|link=]][[Media:bookingconfirm.png|view large]] ><span stylediv class=color:#fe746c;“ "headline-collapse" >{{#fasStep 11:exclamation-triangle}} Check that the connection is working properly</spandiv> When you 'Enable' the connection, your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory. You can use the <div class="Updatemw-collapsible-content" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.>5) Click on "Get Refresh" for the Connection Status" to see check the connection is properly activatedstatus of your property at Booking.  6) Import existing bookings from Bookingcoms end.com (all upcoming bookings)

<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If for any reason your existing bookings do not import, you are receiving error messages check in the dates could be reopened "Common Errors" section why you are receiving the error and resold. To prevent this import the bookings via CSVhow to fix it.

a. Export The connection is working if and your bookings as CSV from booking.comproperty is selling if b. {{#fas*you do not receive any erros*you see Connection Status:cog}} (SETTINGS) PROPERTIES XML Active and click on Hotel Status: Open / bookable *you are not receiving error messages *the display in the '''Import booking from CSV file''' button to Beds24channel is correct.

Follow This is what the instructions different status values mean:*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to check which prices and availability will send. If required adjust your prices and inventory.*Duplicate: This property has been found to be a duplicate of another property.*XML: Closed: The property has been closed. Open the page carefully so they import property in your Booking.com extranet or go to the correct rooms {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com extranet for further information.</div></div>

7) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix<embedvideo service="youtube">https://youtu.be/rsqRWgawcWU</embedvideo>

8) Channel collect payments will be shown in =After the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER “Import Channel Collect Payments” connection is set to “Charges” or “Charges and Payments”.activated= 9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if <div class="warning">{{#fas:cogexclamation-triangle}} (SETTINGS) CHANNEL MANAGER “Import Cancel Fees” is set Changes to “Yes”. == 7. Check that the connection is working properly ==Click on "Check connection status" availability and prices will be instantly sent to check the status of your property at Booking.coms end.  The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in Changes for settings for example minimum stays, or quantity of rooms or the "Common Errors" section why you are receiving multiplier will send with the error and how to fix itnext update. == Setup problems==1) The room is being unexpectedly closed at Booking.com The channel manager will close the room Click on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years) 2) "Room code is not uniqueUpdate" warning when saving in Beds24. Each Booking.com room id is unique and can be mapped to only one room in Beds24. If if you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent want to Booking.com =Create and manage Bookingpush them through instantly.com promotions=Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM </div>PROMOTIONS. [[Booking.com:_Promotions|Click here for more information and setup instructions.]] =Manage bookings=

To <div class="warning">{{#fas:exclamation-triangle}} If you use this function dependencies you should:can only assign the bookings into a room in the same property as the room which is mapped to Booking.com.</div>

2. #Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]#To send Auto Action Emails via messaging set "Send Message" on on the "Messaging" tab in the Auto Action to one of the API options.#Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

3. Bookings need to be in a Property that is connected to Booking.com to use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Bookingallows .com jpg and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wikipng attachments but no links or pdfs.beds24.com/images/6/69/Extranet-booking.png

<span stylediv class="color:#fe746c;“ warning">{{#fas:exclamation-triangle}} </span> If Ensure you do NOT use dependencies you can only assign the bookings in to a room special characters in the same property auto action message text as this will breach the room which is mapped to Booking.comsecurity checks, and the message will fail to send.</div>

<span style==Manage bookings=====Credit cards, charging virtual credit cards & payments ===Credit card details are imported and shown on the "color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Ensure you do NOT use special characters in the auto action message text as this will breach INVOICE" tab of the Bookingbooking.com Security checks, and the message will fail If not please refer to send"Missing credit card details" in "Troubleshooting" section below.

==VAT value on extra items==If an extra item name Bookings with payments collected by Booking.com will show the payment amount collected as a payment in the booking matches the name of an upsell item for the property, the VAT value "Invoice" tab of the upsell item will be used.Otherwise the VAT value defined in the Property booking rules will be used.

==Report No-shows, invalid '''Charge virtual cards, date changes request cancellations or restrict channel modifications==*You will see buttons in the "Details" tab of the bookings which allow you to **Report No-shows**Report invalid cards**Report date changes **Request the booking to be cancelled*If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.automatically'''

A payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not a guest card.  <span style="color[https: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For Booking/wiki.beds24.com virtual cards you can set to adjust the charge automatically to the full amount available on the card at the time it is charged/index. To do so create a rule with these settings and specify it in the booking.com "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except php/Stripe_Channel_Virtual_Cards#Set_up| Click here for "None"more details]

==Different invoice templates =Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===If you need a different invoice template for You will see buttons in the "Details" tab of the bookings from this channel which allow you can use to *Report No-shows*Report invalid cards*Report date changes *Report guest misconduct*Request the [[Invoicees|invoicee]] function.booking to be cancelled

==Reviews==To access Booking.com reviews from your DASHBOARD unlock If you do not want to allow channel modifications by default you can change the DASHBORAD click on the hamburger menu then on setting for "Allow Channel Modifications"Extentionsvalue" and add the Booking.com Review Modulein {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.

===Info Codesfor relevant information===Info Codes in the "Info" tab of the booking show you relevant informationabout the booking and the guest.

| card could not sent send to Stripe

= Updates and Changes==VAT value on extra items===Changes to availability and prices If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be instantly sent to used.Otherwise, the VAT value defined in the channelProperty booking rules will be used. Changes  ===Different invoice templates ===If you need a different invoice template for settings for example minimum stays, the multiplier or number of rooms will send with bookings from this channel you can use the next update[[Invoicees|invoicee]] function. ==Reviews==To access Booking. Click com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "UpdateExtentions" if you want to push them through instantlyand add the Booking.com Review Module. ==Create and manage Booking.com promotions==Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. [[Booking.com:_Promotions|Click here for more information and setup instructions.]]

=Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Manage or add Booking.com. This will not remove the data from Booking.com and it will still be bookable.Rate Plans==*To completely disconnect the channel manager please log into manage your rate plans go to [[Booking.com extranet and click on the Account icon in the top right-hand corner:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. Select Channel Manager from the dropIf you want to offer multiple price options for example a non-down menurefundable rate or your rate plan contains meals you can also create additional rate plans. Click  ==Limit the Deactivate button maximum number accepted bookings if you do not want to cancel offer all rooms ==By default, all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the connection to Beds24number of accepted bookings for this channel.

=Trouble shootingTroubleshooting===Deleting a rate or price Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24 will not delete the price in Booking.com=</div><div class="mw-collapsible-content">If you need to close a rate at Each Booking.com, make the rate room id unbookable at is unique and can be mapped to only one room in Beds24, for example by closing . If you enter the room or removing the price and wait for it to update at same Booking.com. Only room id more than once the rate has closed at room updates will overwrite each other causing inaccurate information being sent to Booking.com it is safe to remove it from Beds24which will cause overbookings.</div></div>

You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room codes are available</div><div class="mw-collapsible-content">As long as the rate has at least a price for 1 day in During the next yearSetup of your connection, all click on 'Get the other dates without prices will be closedBooking.com Room and Rate Codes for this "Property Code"'

You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have multiple rates at bookingrooms please forward the RUID to Booking.com, the other rates can continue support and ask them to be available by giving them pricescheck why they do not return any rooms.</div></div>

Note that if there <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The room is no price on any day being unexpectedly closed at all for a rate, this Booking.com</div><div class="mw-collapsible-content">The channel manager will not necessarily close the rate, in this case no information will be sent and whatever data is in room on all dates which do not have a valid price available for sending to Booking.com will remain.Make sure you have prices for the complete range of dates you are sending (1 year or 2 years).</div></div>

<span div class="mw-collapsible mw-collapsed" style><div class="color: #f3e504; fontheadline-size: 150%;collapse" >{{#fas:lightbulb}} Messages from Auto actions are not visible in Booking.com message centre'''</spandiv> <span stylediv class="fontmw-weight: bold;collapsible-content" >TipEnsure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).</div></spandiv> Click on the <div class="View Actual Datamw-collapsible mw-collapsed" Button to check which prices and availability will send.><div class==Missing credit "headline-collapse" >Credit card detailsare missing in Beds24</div><div class=="mw-collapsible-content">

During the Setup of your connectionIf you have multiple rates at booking.com, click on 'Get the Bookingother rates can continue to be available by giving them prices.com Room and Rate Codes for this "Property Code"'

You Note that if there is no price on any day at all for a rate, this will see not necessarily close the list of Rooms/Rate codes returned from rate, in this case no information will be sent and whatever data is in Booking.comwill remain. If Booking.com does not make any rooms available. If you are sure you have rooms please forward <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the RUID "View Price Data" Button to Booking.com support check which prices and ask them to check why they do not return any roomsavailability will send.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *Click on "Connection Status" to check that the connection is properly activated. **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1</16div></Bookingconfirm.png).div>

'''Access denied''' or '''Hotel not allowed for connection type'''<div class="mw-collapsible mw-collapsed"><div *Click on class="Connection Statusheadline-collapse" to check that the connection is properly activated.> OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div> **If you see <div class="Statusmw-collapsible-content" = Pending Property you need to confirm the connection in >Send us a Support Ticket, so we can correct your Bookingpricing model.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1</16div></Bookingconfirm.png).div>

<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> You have not activated the connection in the bookingBooking.com extranetdoes not allow you to send a single price. Please log into your bookingSet "Booking.com extranet and activate the connection.Rate Type"= Per Day Pricing</div></div>

<div class="mw-collapsible mw-collapsed"><div '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE or OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE'''class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room in your Booking.com does not allow you to send a single priceextranet. Set "Booking.com Rate Type"= Per Day Pricing</div></div>

'''OBP_PRICING_PASSED_FOR_DEFAULT_RATE'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> Your Booking.com Rate Type is "Per Occupancy"considers the price you want to send varies significantly from the prices which are already in Booking. The system will automatically adjust your rate type so prices for different occupancies can sendcom, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency).

'''OBP_PRICING_PASSED_FOR_RLO_RATE''' Your Booking.com Rate Type is "Per Day Pricing". Booking.com will automatically Either adjust your rate type so prices for different occupancies will be displayed price in Beds24 or try to change the limitation at Booking.com. Set "Booking.com Rate Type"= Per Day Pricing</div></div>

'''OCCUPANCY_NOT_VALID''' Check that "Max guests<div class=" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room in your Booking.com extranet.  '''Did not set price to XX on date xxxxmw-xxcollapsible mw-xx for Room 'abd' and Rate Category 'def' and occupancy x because the room has a max occupancy of x.''' You have either set the wrong number of guests in Booking.com or in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS collapsed"> SETUP. Please correct so both numbers are the same.   '''TAG_HAS_INVALID_VALUE '''<div 1. Your connection type does not allow the use the the Booking.com content API. If you have set to use class="Occupancy Pricingheadline-collapse" in Beds24 we can not automatically adjust your settings in Booking.com. Log into Booking.com, stop the connection and request a new one with Content API. 2. Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day".   '''Did not set price to xx.xx on date xxxx-xx-xx1 for Room xx and occupancy x because the room has a max occupancy of x.''' You are trying to send a price for a number of guests which is higher than the number of guests Booking.com has the room set for. Adjust the maximum number of guests to be the same in Beds24 and Booking.com and if required adjust your prices.  '''WARN_PRICE_TOO_LOW_LIMIT''' '''WARN_PRICE_TOO_HIGH_LIMIT''' Booking.com considers the price you want to send varies significantly from the prices which are already in Booking.com, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency). Either adjust your price in Beds24 or try to change the limitation at Booking.com  '''WARN_PRICE_TOO_LOW_PERCENTAGE''' Booking.com considers the rate is less than 10% of the maximum Room Rate. Either adjust your price in Beds24 or try to change the limitation at Booking.com  '''> Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE''' </div><div class="mw-collapsible-content">Booking.com have not activated a single occupancy price for the room. Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = Per Day Pricing

If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price).</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''Not allowed to update Single Use Rate for Roomor '''RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. You can only update Booking.com requires Rate Plans which show when you click on 'Get codes'.*Go to Prices > Channel Mapping enter the code from the bed price be sent to them as error message Search box and click on the room pricepriceand and selcet and ID which you see when you click 'Get codes'. Therefore they do not accept a single price for *Please double check your Fixed prices and Daily prices and select a dorm. Set "valid Booking.com Rate Type"= Per Day Pricingrate id from the list in 'get codes'. If you want to You can only send a single price prices for other rooms ask active Booking.com to set up a "Single" rate id for thesecodes.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Rooms to Sell were set below the Minimum Contracted rooms for these datesor '''ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content"> You can only update rooms which show when you click on 'Get codes'.If you do have agreed to supply a minimum number of rooms to room with this ID ask Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimumactivate it. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead. *Make sure It is activated when you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the allotment see it when you have guaranteed Bookingclick on "Get Codes".com *Booking.com: Ask Booking.com to remove the guaranteed allotment</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM''' or '''RATE_DOES_NOT_EXIST'''class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div> You do not have an active Booking.com rate id with this number. <div class="mw-collapsible-content"> *Please double check your rates and daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices cannot set occupancy_price for active Booking.com a child rate codes. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click 123456789, since they are automatically set based on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list. *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' listRelations.

You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Option 1'''*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit'on the Rate id identified in the error message, then 'Room is not activeEdit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'' or 'Option 2''ROOM_NOT_ACTIVE'*Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid Rate Plan id from the 'get codes'list. Booking*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com has not activated rate id is selected from the room for selling'get codes' list. Please ask *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com to activate it and check remove the room Rate plan id is correct.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Rate 123456 cannot be updated via class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-content">You are trying to update a non-XML''' This rate has not been activated for channel management. Ask Log into your Booking.com to activate itextranet remove the rate. </div></div>

<div class="mw-collapsible mw-collapsed"><div '''Did class="headline-collapse" > Room reservation does not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''belong to this hotel reservation</div><div class="mw-collapsible-content"> You have guaranteed and to have a minimum number of rooms to sell on The booking was already cancelled in Booking.com but before the channel manager is sending a lower quantity than contractedChannel synchronisation. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com *Booking.com: Ask Booking.com to remove the minimum contracted rooms</div></div>

'''Rate does not exist''' or '''RATE_DOES_NOT_EXIST'''<div class="mw-collapsible mw-collapsed"><div You do class="headline-collapse" > Message thread not have an active Booking.com rate id with this number. found</div> *Please double check your rates and daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. <div class="mw-collapsible-content"> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.There are two possible reasons:

'''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' Check if you have received a notification from 1. The Booking.com that connection for the property does not allow the use of the connection is readymessaging API. *If not please check in the Please log into Booking.com extranet that the connection has been requestedand and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking. png *2. You have assigned or moved the booking into a room that is in a different property than originally booked. If yes please check the you want to use messaging with Booking.com hotel id you have entered is correct and does not have blank spacescan move/assign booking only to rooms in the same property as the one originally booked.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' not allowed for user'''' class="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="mw-collapsible-content"> Check if Ensure you do not have received a notification from any special characters in the message text that could fail the Booking.com that the connection is readySecurity checks. (For example do not use *If not please check or @ in the Booking.com extranet that the connection has been requestedmessage text). *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>

'''room/rate combination is not active''' Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes.<div class="mw-collapsible mw-collapsed"><div You have added a number which is not a valid Booking.com rate id into the field in the class="Channelsheadline-collapse" tab of a rate>Message failed to send to reservation 12345678 - content or attachment is required</daily price. div> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<div class="mw-collapsible-content"> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.There are two possible reasons:

'''Rate 1. There is editable only on extranet''' Your codes are not correctly mapped. Check no content in the language of the Guest (OR the default language you have entered the right Booking.com mapping codes. You have added a number which is not a valid Booking.com rate id into the field set for your account,) in the "Channels" Messaging tab of a rate/daily pricethe auto action that you triggered for this booking. *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from go to the 'get codes' list. *Open your daily prices (Enable list) Mail & Action tab and make sure the correct booking.com rate id is selected from check the 'get codes' listguest language. *Go to Prices > Channel Mapping enter Open the Rate id auto action and ensure you have text in the Search box Subject, Plain Text Field and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' listHTML Field.

'''Room reservation does 2. Auto action should not belong send a message to this hotel reservation'the guest, go to the Messaging tab in the Auto action and set 'Sending Message'= NO (or Internal) The booking was already cancelled in Booking.com before the Channel synchronisation.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Code 150 class="headline- Changes are not permitted. collapse" >This is because property 5587283 has status Open / bookable. Please contact your account manager if you want doesn't have access to modify latitude, longitude, this property name.", address'''"code":"FORBIDDEN"</div><div class="mw-collapsible-content"> This means that changes (to certain values like language, latitude, longitude) are not permitted because you have already put the property online. If you want to change anything now you have to contact your account manager at Log into Booking.com and ask for the property go to be reviewed againACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png

'''Message thread not found''' There are two possible reasons<span style="color: 1. The Booking.com connection for the property does not allow the use of the messaging API. Please log into Booking.com and and go to ACCOUNT #fe746c;“ > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here{{#fas: https://wiki.beds24.com/images/6/69/Extranetexclamation-booking.pngtriangle}} 2. You have assigned or moved the booking into a room that is in a different property than originally booked. </span> If you want to use messaging with Booking.com dependencies you can move/only assign booking only to rooms the bookings into a room in the same property as the one originally bookedroom which is mapped to Booking.com.</div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not passed trust verification checks'''Messages from Auto actions are not visible in </div><div class="mw-collapsible-content">Booking.com message centre''' Ensure does not allow you to mark credit cards as invalid because you do have not have any special characters in the message text that could fail the passed their trust verification process. Please contact your Booking.com Security checks. (For example do not use * or @ in the message text)Account Manager.</div></div>

<div class="mw-collapsible mw-collapsed"><div '''Failed class="headline-collapse" >Connections to post messagefix: Message 0</div><div class="mw-collapsible-content failed to pass security filters'''"> Ensure you do not have any special characters Booking.com incorrectly show this error in the message text that could fail the Booking.com Security checksExtranet. (For example do not use * or @ in There is no problem at all and you should ignore the rest of the message text)on the screen.</div></div>

'''Message failed to send to reservation 12345678 <div class="mw-collapsible mw- content or attachment is required'''collapsed"><div There are two possible reasons:class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div> 1. There is no <div class="mw-collapsible-content in the language ">Room 12345678 has a maximum occupancy of the Guest (OR the default language you have 4. You cannot set an occupancy_price for your account,) in the Messaging tab an occupancy of the auto action that you triggered 5 for this booking. *Open the booking go to the Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in the Subject, Plain Text Field and HTML Field. 2. Auto action should not send a message to the guest, go to the Messaging tab in the Auto action and set 'Sending Message' = NO (or Internal) rate 123456783

'''This account doesn't have access to this property.Check that ",Max guests"code":"FORBIDDEN"''' Log into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png <span style="color:#fe746c;“ >set in {{#fas:exclamation-trianglecog}} (SETTINGS) </spanPROPERTIES > ROOMS > If you use dependencies you can only assign the bookings into a room in SETUP is the same property as the occupancy you have set for the room which is mapped to in your Booking.comextranet.</div></div>

=Disconnect=*Set 'Enable'to 'You cannot mark credit card as invalid since the property has not passed trust verification checksDisable''' this will stop Beds24 sending data to Booking.com does . This will not allow you to mark credit cards as invalid because you have not passed their trust verification process. Please contact your remove the data from Booking.com Account Managerand it will still be bookable.  '''Connections to fix: 0''' *To completely disconnect the channel manager please log into your Booking.com incorrectly show this error extranet and click on the Account icon in the Bookingtop right-hand corner.com ExtranetSelect Channel Manager from the drop-down menu. There is no problem at all and you should ignore Click the rest of Deactivate button to cancel the text on the screenconnection to Beds24.

'''Will <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com hotel ids. How do I receive notifications on new bookingsset this up?'''</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account. You will need a property in Beds24 for each property you have on Booking.com so you can connect them so each Booking.com property ID or hotel ID requires one property in Beds24.</div></div>

After you activate <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I set this up? '''</div><div class="mw-collapsible-content">The system can handle multiple properties in one account. It doesn't matter whether the channel manager the channel will stop sending notificationsBooking.com properties are in different Booking. You will receive them from Beds24 insteadcom accounts.</div></div>

'''Do guests <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Will I receive a confirmationnotifications on new bookings?'''</div><div class="mw-collapsible-content">After you activate the channel manager the channel will stop sending notifications. You will receive an Email notification from Beds24 instead and you will also see new bookings on your dashboard provided you use the "Latest Bookings" module. </div></div>

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Do guests receive a confirmation?'''</div><div class="mw-collapsible-content">The channel confirms the booking with the guest. Beds24 will not sent a an additional confirmation messageto the guest. If you want to send one as well an additional confirmation or welcome message for the guest you can set up an Auto Action Email.</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I modify or cancel a booking?'''</div><div class="mw-collapsible-content">You can request Booking.com to cancel the booking or report changed stay dates from the "Details" tab of the bookings.

Bookings Otherwise bookings coming from a channel should be modified by the channel. Cancelling Just changing the status of a booking in Beds24 to "Cancelled" will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24.

If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes.If you do this you will need to manage all changes manually. </div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How can I access credit card details?'''</div><div class="mw-collapsible-content">This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep support if this is occurring and you require this information to always be sent. '''How do I add a promotion or special price?'''</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > How do I add extra costs or fees?'''</div><div class="mw-collapsible-content">Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Changes to availability and prices will be instantly sent to the channel. Chang</div></div>

Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet. <div class="mw-collapsible mw-collapsed"> '''<div class="headline-collapse" > Can I send different prices for different minimum stays or for different numbers of guests?'''</div>Yes. You can do this either with occupancy based Daily Prices or multiple rates ids. See the <div class="Multiple ratesmw-collapsible-content" section of this page. > ''' have multiple BookingYes.com hotel ids. How do I set this up?''' The system can handle multiple properties in one account. Each Booking.com hotel requires one property in With "Occupancy Prices (OBP) Beds24. '''I will send prices for each occupancy you have multiple Booking.com accounts. How do I set this up? ''' The system can handle multiple properties defined in one accountyour prices. It doesn't matter whether the Booking.com properties are in If you have different prices for different Booking.com accounts. Each Booking.com property still requires one property in minimum stays Beds24, thoughwill send these. '''What to do when I receive an overbooking?'''</div></div>

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Why did a booking not import?'''</div><div class="mw-collapsible-content">

<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Why is the price for the booking wrong?'''</div><div class="mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.

'''What are contracted rooms?'''<div class="mw-collapsible mw-collapsed"> This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  '''<div class="headline-collapse" > What do I do when I have a no show?'''</div><div class="mw-collapsible-content">

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class="mw-collapsible-content">

'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class="mw-collapsible-content">