Changes

__NOTOC__<h1 style==='''SUPPORT CENTER'''==="text-align: center; clear:both; ">Beds24 Support Center</h1>

<h3 style="text-align: center;"> <span class="" style="color:#019cde; font-size: 120%;" >{{#fas:comments}} </span>Join the Beds24 Community -<span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span></h3> <h3 style="text-align: center;"> <span style="color: #019cde; font-size: 120%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;"> all upcoming and past [[webinars]].</span></h3>

<h2 style==='''Introduction'''===[[How_Beds24_Works|How the System Works]]"text-align: center; ">Common help topics </h2>

<div class="startbox"><div class="col-3"><div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:home}} </span> Getting Started</h4>[[GlossaryIntroduction|GlossaryHow the System Works]]

[[New_Features_and_UpdatesDo_the_initial_Setup|New Features and UpdatesSetup guide for all property types]]

==='''Getting Started'''===[http://www.beds24.com/wizard/index.php Setup Wizards[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]]

[[Do_the_initial_SetupHostel and Retreat Setup|Setup GuideHostel, dorms, retreats specific functions]]

[[Hostel_SetupQuestions_and_Answers|Hostel & Retreat SetupFrequently asked questions]]

==='''Rates'''===[[:category:RatesDo_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Set RatesImport existing bookings]]

[[Discounts:category:Room_Linking_and_Dependencies|Discount OptionsMultiple configuration setupto sell room at different constellations and make availability dependent]]

[[Page/bookingpageroomextraAgency_%26_Multiple_Property_Setup |Packages or Different Price Options for one RoomOwner management ]]</div>

<div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style='''Bookings'''===[[:category"" >{{#fas:Bookings|Manage Bookings]]calendar-check}} </span> Daily Use</h4></h4>

'''[[Receive_Payments_from_GuestsTips_and_tricks|Receive Payments from GuestsTips and ideas collection]]'''

[[Cancellations:category:Bookings|Add and manage bookings]]

==='''Booking Page'''===[[Booking Page: Customise_Booking_Pagecategory:Bookings|Customise Booking PageCheck-in and check-out]]

[[Booking Page: Custom_Questions_on_Booking_Pagecategory:Calendar|Customise Information your Guests Submit with their Booking How to use and customize the Calendar]]

[[Sell_Extras_like_Activities_or_Car_Rental:category:Dashboard|Offer Extras, Tours, ActivitiesHow to use and customize the Dashboard]]

[[Sell_Rooms_with_PriorityCard_Number_Collection#Access_Credit_Card_Details|Sell Rooms with PriorityAccess credit card details]][[:Category:Prices#Check_Prices|Check prices]]

==='''Channel Management'''===[[:category:Channel_ManagerClose_Rooms|Channel ManagerClose rooms]]

==='''Messaging'''===[[:category:MessagingClose_rooms_or_rates_at_a_channel|Communication with GuestsClose rooms or rates at a channel]]

[[Multiple_Properties_with_Master_account_and_Individual_Logins Cleaning_and_Housekeeping| Setup Multiple Properties Housekeeping, cleaning]]

==='''Support'''===[[:Category:How_toMake_notes|Tutorials for More Complex SettingsNotes & Task function]]

[[:category:FAQUse_the_System_from_a_Tablet_or_Mobile|FAQMobile use]]

[[:category:Reports|Reports]] [[Proposal_or_quote|Send proposal or quote]] [[:category:Troubleshooting|Troubleshooting]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:desktop}} </span> Booking Engine and Widgets</h4> [[:category:Booking_Page|Customise booking page]] [[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]] [[languages|Multiple languages]] [[Offers|Multiple offers for packages or different price options]] [[Sell_Rooms_with_Priority|Sell rooms with priority]] [[:category:Widgets|Generate widgets]]</div></div></div> <div class="col-3"><div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:money-bill}} </span> Prices</h4> [[:category:Prices|Set prices]] [[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]] [[Discounts|Discount options]] [[Seasonal_Prices|Seasonal prices]] [[Last-Minute_Prices|Last-Minute prices]] [[Occupancy Based Prices|Occupancy based prices]] [[Weekly_Prices|Weekly Prices]] [[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]] [[Weekend_and_Weekday_Rates|Weekend and weekday prices]] [[:category:Dynamic_Prices|Dynamic Prices]] [[:category:Prices|Use a multiplier]] [[Setting_Prices_for_Booking_Channels|Prices for Channels]] [[Offers|Offer different price options or packages]] [[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]] [[:category:Agents|Special prices for agents]] [[:category:Discounts|Special prices for specific referer]] [[Internal_Prices|Internal prices which are only available in the control panel]]  [[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]] [[tax|Taxes]] [[Prices_including_cleaning_fees|Cleaning Fee]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar}} </span> Availability</h4>[[:category:Prices|Availability]] [[Close_Rooms|Close rooms]] [[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]] [[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]] [[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-astronaut}} </span> Automation</h4> [[:category:Channel_Manager|Automatically sync with channels]] [[Yield_Optimiser|Yield Optimiser]] [[Auto_Actions|Auto Action for bookings]] [[Auto_Actions|Automated Emails]] [[:category:Self-Check-in|Self Check-in]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:tag}} </span> Advanced Selling Options</h4> [[Sell_Remaining_Single_Nights|Fill gaps in the calendar]] [[Auto_Top_up_rooms|Auto top up rooms]] [[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]] [[Upsell_Items|Sell extras]] [[Voucher_Codes|Use voucher codes]] [[Offers|Offer multiple price/booking options]] [[Gift_Vouchers|Offer gift certificates]] [[Yield_Optimiser|Yield Optimiser]]</div></div></div><div class="col-3"><div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:bed}} </span> Bookings</h4> [[:category:Bookings|Add and manage bookings]] [[:category:Booking_Rules|Booking rules]] [[:category:Confirmation_Messages|Confirmations to guests]] [[Corporate_Guests|Corporate guests]] [[Export_Bookings|Export bookings]] [[Group_Bookings|Group bookings]] [[:category:Invoice|Invoice]] [[Bookings_-_flag_bookings_with_special_status|Mark bookings]] [[Host_Notifications|Notifications to hosts]] [[:category:Reviews|Reviews]] [[:category:Reports|Reports]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:comments}} </span> Communication</h4> [[:Category:Messaging|Communication via Beds24]] [[:Category:Confirmation_Messages| Confirmations to guests]] [[Host_Notifications| Notifications to hosts]] [[Auto_Actions| Automated Email and SMS]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:credit-card}} </span> Payments from Guests</h4>[[:category:Payments|Collect payments from guests]] [[:category:Payments|Connect payment gateways]] [[Stripe|Connect Stripe]] [[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]] [[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]</div> <div class="shadow"><h4 style='''"padding: 5px; text-align: center;"><span style="" >{{#fas:user-friends}} </span> Guest Management</h4>[[:category:Guests|Guest database]] [[:category:Messaging|Communication with guests]] [[Auto_Actions|Automatic Emails]] [[Guest_Registration_Form|Guest registration form]] [[:category:Invoices|Invoices]] [[Tripadvisor|Automatically collect reviews from Tripadvisor]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user}} </span> User Account</h4>[[:category:Sub_Account|User management and multiple log-ins]] [[:category:Sub_Account|Sub Accounts]] [[Billing|View usage fees]] [[Billing|Payments to Beds24]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:rocket}} </span> Apps, Plugins, Extentions</h4> [[Facebook_App:_Install_the_App|Facebook app]] [[:category:Wordpress|Use the Wordpress Plugin]] [[:category:Apps|Other Apps and Integrations]] [[:category:API|API]]</div></div> <div class="col-3"><div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:sync-alt}} </span> Channel Management</h4>[[:category:Channel_Manager|How the channel manager works]] [[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]] [[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]] [[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]] [[:category:rooms|Rooms and room types ]] [[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  [[:category:Error_Messages_from_Channels|Error messages from channels]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:user-cog}} </span> Troubleshooting</h4>[[:category:Prices|Booking page shows no availability]] [[Outgoing_Email|Emails to guests do not send]] [[:category:Messaging#Trouble_Shooting|Can not send manual emails]] [[:category:Messaging#Trouble_Shooting|Manual emails are cut off]] [[Auto_Actions#Troubleshooting|Auto Action did not send]] [[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]] [[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]] [[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]] [[Overbooking|Overbooking]] [[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]] [[Agoda.com|Error messages from Agoda]] [[AirBnB.com#Common_Errors|Error messages from Airbnb]] [[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]] [[Expedia.com#Common_Errors|Error messages from Expedia]] [[HostelWorld.com#Common_Errors|Error messages from Hostelworld]] [[:category:Error_Messages_from_Channels|Error messages from other channels]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:code}} </span> Developer options</h4>[[:category:API|API]] [[:category:Developers'''|Custom solutions]] [[Make_Your_Own_Booking_Widget|Custom widgets]]</div></div></div> <div style="clear: both;"></div> <div class="shadow"><h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Web_DesignersRefer_a_Friend|ParametersFind out, how it works]].</div> </div> <div style=""><h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br><span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3></div>