Upsell Items

This page is about the menu SETTINGS->PROPERTIES->UPSELL ITEMS

Each property can create up to 20 upsell items.

• Offer extra services to your guest at the time of booking, perhaps bicycle hire, a sightseeing trip, meal, parking.
• Add charges like taxes or cleaning fees

Go to SETTINGS -> PROPERTIES -> UPSELL ITEMS. Select the property you want to set. If you have multiple properties, each property can have its own rules so set up individually.

Select whether the item is optional or obligatory. Obligatory items will be automatically added to the booking and cannot be removed by the guest. An example would be an end of stay cleaning charge. Optional items can be selected by the guest with their booking. Examples might be a cooked breakfast or bike hire.

Obligatory upsell items appear on the booking page in the room section. Other upsell items appear as "Add Extra's" in the order defined in the control panel. Percentage upsell items calculate their value only on the value of items defined above them. If percentage items are used for tax, non taxable items can be defined below the percentage tax item to avoid being included in the tax calculation.

In RATES optional Upsell items can be enabled/disabled for individual rates. When a booking is made only those optional Upsell items enabled for any rate involved in the booking will be offered to the guest.

If a combination of Daily Prices and Rates is offered then all Upsell items will be offered.

Compulsory Upsell items are always enabled and cannot be disabled by a rate.

If you want to offer offer extras separate to the booking and manage and/or display availability through the system have a look here: Sell Extras like Activities or Car Rental

Custom Invoice Balance

You can calculate an invoice balance only for certain upsell items or exclude upsell items from being added to the invoice balance. If you want to use this functionality you will need to add a status to the upsell item.

To set the status field of the invoice item include a pipe symbol | between the description text and the status text. For example Description of item | Status

Enhance Display

The description can contain HTML tags to enhance the on screen display. These tags will not show in emails, rate description and invoice fields. You can add a picture which has been uploaded by adding the "Image Tag" from SETTINGS -> BOOKING PAGE -> PICTURES

Taxes

If your prices do not include tax you can add the tax with the settings "obligatory %" "per booking" "one time"

If your prices include VAT you can set the VAT rate in SETTINGS->PROPERTIES->BOOKING RULES.

Taxes based on Age

Example: City tax only applies to children over 10 years of age.

Go to SETTINGS->BOOKING PAGE->ADVANCED-> Custom Text and exchange the default text for children:

Children|Children under 10 Child|Child under 10

Then go to SETTINGS-PROPERTIES-UPSELL ITEMS and set your tax as "obligatory" "per adult".

Keywords: extras, VAT, tax, city tax, taxes, breakfast, meals