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'''=== Can bookings be moved between roomsor rentals? === Yes, Bookings can be changed or moved to another room or rental if required. There are a few options :-* The New Calendar has a drag-and-drop function which will allow you to quickly change the room or rental assignment. * Go to Bookings > Grid and use the drag-and-drop function which will allow you to quickly change the room or rental assignment.* Open the booking and go to the Summary tab, then change the room/unit and click SAVE. === Can I (host) cancel bookings? === You can change the status of of direct bookings within Beds24 form the "Summary" tab. Bookings from channels have to be be cancelled at the channel and modifications/cancellations will then be imported into Beds24. For Booking.com and Expedia you can request the channel to cancel the booking directly from the booking in Beds24. === Can guests cancel bookings? === Yes, you can provide guests the option to view and cancel direct bookings but not change them. Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > GUEST LOGIN and click HELP for instructions. If the booking was made a Channel, suggest the guest contacts the Channel to cancel the booking, this ensures that your availability is updated and the dates re-opened. === Do you support group bookings?=== Yes. If your guests book multiple rooms/rentals a group booking is created. You can also manually 'group' the bookings together, you will see the list of 'grouped'bookings when you open any one of the bookings in the Group. Open the initial booking (Master), go to the Invoice tab and scroll to the bottom, then add the new booking into the 'Add Existing booking to Group'. === What information is gathered during the booking process? ===For direct bookings can set which information you require your guest to enter when they make a booking. You can set optional/mandatory information, additionally you can set Custom Questions (if required). Go to {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING QUESTIONS you can identify the Standard Questions and define any additional questions in Custom Questions. For channel bookings the channels determine which information is collected. Beds24 will import all information the channels send.
Yes, Bookings === Can I highlight certain bookings? ===Flags can be changed or moved used to another room if requiredflag bookings that require special attention.
'''Can I (owner) cancel bookings?'''The flag text is displayed with the other booking fields within the control panel and the [FLAG] template variable can be used to display this text as "hovertext" when the mouse cursor is positioned over the flagged booking in the Calendar view.
Yes, Flags can also be automatically applied via Auto Action which you can change the status of bookings within Beds24.com. Bookings from Channels should be cancelled within the Channel and modifications/cancellations will then be imported into Beds24set up in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS.
'''=== Can guests cancel I set a cut off time for bookings?'''===Yes, you can set a cut-off time for same day bookings, this will be used for same day bookings and will close the inventory at a channel when the time has passed.
Yes, you can provide guests the option Go to view {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING RULES > SAME DAY BOOKING CUT OFF and cancel bookings but not change themselect the time required.
'''Can bookings be grouped together?'''== Booking Engine ==
If your guests book multiple rooms, you === How can 'Group' the bookings together, you will see the list of 'grouped' bookings when you open any one of the bookings in the Group.I integrated Beds24 with my website? ===
'''What information is gathered during Beds24 can be integrated into any website. Adding a booking widget to a website requires pasting some html code we provide to the booking process?'''source code. This will work with any system as long as you can access the source code.
You can set ===Can I customize the booking page?===The Beds24 booking page is fully customisable. The innovative design of the new responsive version lets you not only change colors but also define which information content you require your guest want to enter when they make a bookingdisplay where on the form.. You can set optional/mandatory information, additionally also customize colors and fonts and you can set Custom Questions (if required)even apply your own CSS styles.
'''=== How can I change create a website connected to my Beds24 account? ===With the details integration to Rezintel you can create a website with the data you have in the first line of the Charges & Payments and/or Invoice tab of a booking?'''Beds24.
If this is left blank a default description consisting === Can I use the booking engine with my own domain?===Yes. The Private Label booking page option allows you to use your own domain e.g. bookings.mydomain.com (instead of the room name, check in and check out dates [ROOMNAME1] [FIRSTNIGHT] - [LEAVINGDAY] will be usedbeds24.com) for an additional fee.
'''What is We have a two way API connection with all mayor channels so Beds24.com can export inventory and prices and import bookings and modifications to bookings instantly and for some also send content like descriptions and pictures and can even create accounts with the difference between XML Connection and iCal Connection?'''channels.
XML - Beds24.com You can export inventory and prices and import bookings and modifications to bookings.To some channels we can also send pictures and descriptionsfind details for each connected channel [[Channel_Manager_Capabilities|here]].
'''=== How does the Channel Manager work?'''===
'''=== Can I setup different prices for each Channel?'''=== Yes, if required you can set different prices for your own website and booking channel(s). You can set different prices for each Channel, check the Channel Help page for the requirements and options. === Can I send a surcharge to a Channel? ===
'''=== Can I send a surcharge different inventory/availability to a Channeldifferent channels?'''===
You can set ==== Do guests receive a confirmation? ====The channel confirms the booking with the system guest. Beds24 will not sent a confirmation message. If you want to use send one master currencyas well you can set up an Auto Action Email.
If you ==== Do I have to confirm bookings?====No. All listings managed via API are using multiple properties you can set a different currency activated for eachinstant booking meaning all bookings are confirmed. If you need You have the option to manage cancel bookings if required in another currency than your default currency you can create an "invoicee" for the additional currency and assign the charges it. For more information on the invoice function please see [[here|Invoicees]]Airbnb extranet.
We currently use live data ==== Can guests modify bookings?======If a guest modifies a booking you will receive an Email from Airbnb. If you agree to the openexchangerates.org for currency conversionmodification Beds24 will import the modification.
'''What if the Booking Channel ==== Can agencies use a different currency than my currency, can I convert the currency in Beds24API connection?'''====Yes. You can connect to multiple Airbnb host accounts.
When you are using booking channels which require a different currency than your standard currency you can add a multiplier to prices to convert to a different currency====Can I send several languages?====Yes.
'''In which currecy can ====Can I pay connect dorms?====Yes, Airbnb supports dorms. See this page for my Beds24 account?'''the settings:- https://wiki.beds24.com/index.php/Airbnb_DORMS
Your account fees are billed in € but ===Booking.com =======Will I receive notifications on new bookings?====After you can pay in any mayor currency according to activate the current exchange ratechannel manager the channel will stop sending notifications. You will receive them from Beds24 instead.
You can use ===='How do I modify or cancel a booking?====Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 to receive deposit payments with will not cancel the booking or collect credit card detailsin Booking. Integrated payment gateways are Paypal (which also allows credit card payments), Stripe, Realex, Authorizecom and can cause a double booking.Net, Paymill, asiapay, pesopay, siampay, paydollar, and BitpayPlease ask booking. All later payments have com or the guest to be processed outside cancel the Beds24 systembooking in Booking. com and the cancellation will be sent to Beds24 does not handle money. All payments go directly into your account with the payment gateway.
To use this service If for some reason you will need to make a change in Beds24 and do not want an account with update from the payment gateway channel to override it, you want to usecan set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes.
All ====How can I access credit card details?====This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the payment gateways we connect credit card number or CCV unless you specifically request they are sent to are fully PCI DSS compliantyou. Contact your Booking.com rep if this is occurring and you require this information to always be sent.
Alternatively you ====How do I add a promotion or special price?====You can securely collect credit card details and process set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the payment through your own bank or merchant accountBooking.com extranet.
Beds24 is not involved ====How do I add extra costs or fees?====Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in deposit collections for bookings from booking the channels. Each booking channel handles them according to their rules/your account settingsextranet.
If you use Stripe as payment gateway you ====I have multiple Booking.com hotel ids. How do I set this up?====The system can choose to send credit cards supplied by all channels directly to Stripe where the cards can be validated and chargedhandle multiple properties in one account. Each Booking.com hotel requires one property in Beds24.
'''Can I send ====Why did a payment request to my guests booking not import?'''====*Check if the room for which you received the booking is properly mapped.
Yes, If you can setup an automated email to not see a problem in your guests requesting payment for their bookingsset up send us a support ticket with the booking number and the date the booking was made.
'''What happens if ====Why is the Customer Credit Card is rejected price for the booking wrong? '''====*A special offer set up in the channel may have reduced the price the channel manager sent.*Your prices are not set up as you expect.
If ====What are contracted rooms?====This is an agreement between you have setup your account and the channel where you agree to send the credit card details provide a number of rooms exclusively to STRIPE then that channel. This means you will receive notification that the credit card was rejected and a Booking info code will not be added able to the Info tab of the bookingsell these rooms directly or on other channels.
If the booking was from ====What do I do when I have a no show?====To report a no show to Booking.com then you can use open the booking and click the Blue button in the 'Detail Tab' to Report an Invalid card to Booking.com and they will request a new card from the guest"Details" tab.
If it was ====What do I do when a virtual guest provides an invalid credit card Stripe might have rejected it because it was not yet validnumber?====Invalid cards can be reported to Booking. In this case you can send it again com via a button on check-in day also via the "Details" tab of the booking.
For other channels If you will need use Stripe you can set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to contact them and automatically report the card as invalidcards to Booking.com.
If the booking is ===='I originally set my connection as a one-way connection, now I want a two-way connection====You will need to disconnect your connection with Beds24 in the future, Booking.com extranet and then initiate the invalid credit card details will be stored in Beds24connection with two-way connection.
'''Is there documentation If you are using multiple properties you can set a different currency for each. If you need to manage bookings in Beds24?'''another currency than your default currency you can create an "invoicee" for the additional currency and assign the charges it. For more information on the invoicee function please see [[here|Invoicees]].
There is also === What if the Booking Channel use a search function which different currency than my currency, can be used to search for other topics.I convert the currency in Beds24? ===
They Your account fees are designed to introduce the system and guide billed in € but you through the setup process. The wizards open your control panel and booking page can pay in wizard mode. Login with your username and password and follow any mayor currency according to the stepscurrent exchange rate.
There are also tutorials and videos showing you how to do the set up: https:/wiki.beds24.com/index.php?title=Main_Page= Documentation ==
'''How can I change my email address?'''Of course. The start page of the support wiki has links to many common questions: https://wiki.beds24.com/index.php/Main_Page
You There is also a search function which can change your Administrator Email Address by going be used to SETTINGS -> ACCOUNT - > ACCOUNT ACCESSsearch for other topics.
You can change your Property Email Address by going There are also links to Property Email Address inSETTINGS -> PROPERTIES > DESCRIPTION "Email"tutorials and videos showing you how to do the set up.
'''=== What are the fees for using Beds24?'''=== With Beds24 you only pay for what you use. There is a basic fee for the use of the system which is based on the number of rooms/rented units set up plus fees for the services which are used.
With Beds24 you only pay for what you useYou can find detailed information and a [http://beds24.com/pricing. There is a basic html calculator] on our website to calculate the monthly fee for the use of the system which is based on the number of rooms your set up plus fees for the services which are used.
'''=== Where can I see my fees?'===
'''=== Are there charges for payment collections?'''===Beds24 does not charge any fees for payment collection. If you use Beds24 to collect payments from guests you will only pay a fee to the payment provider you use.
Yes, please see === My business is seasonal. How will this work? ===We can hibernate your Beds24 account when you don't need it. You will have read-only access but no bookings will import and all automated functions will stop working. While hibernating you only pay a holding fee equal to the section on Payment Collection/Payment Gatewaysmonthly basic fee.
'''Can === Does Beds24 connect to support bookings from Facebook?'''===
'''=== Do I have full access to Beds24 with the Free Trial?'''===
Payments can be made in SETTINGS-ACCOUNT-BILLING===What happens after the free trial is over?===Accounts are automatically converted to regular Beds24 accounts so if you want to continue using Beds24 you will have all your settings. All you need to do is to keep your account balance positive. We accept payments via all common payment methods including credit card, bank transfer, money transfer (any currency), PayPal, Apple Pay, Google Pay.
'''=== Can Guests login to Beds24 to see their bookings?'''===
'''Can guests make payments for the bookings?''' Yes, you can send an email with a link Go to their bookings, for your guests to make a payment.{{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> GUEST LOGIN and click HELP (top right menu)
'''=== Can Google Analytics be installed on Beds24?'''===
'''Does Our fees do not include telephone support. This way we can offer the best possible price to users who set up Beds24themselves. For users who prefer phone support we cooperate with [https://wiki.beds24.com provide training/index.php?'''title=Partners partners] who offer professional help for a fee.
They are designed Paid Training - We also offer Zoom or Skype training sessions for a fee in which we help you set your account up. Send a Support ticket to introduce request the system training and guide you through access to the setup process. The wizards open your control panel and calendar to booking page in wizard modea suitable slot.
There are also tutorials and videos showing you how to do the set up: https://wiki.beds24.com/index.php?title=Main_Page= Import Data==
When === Can I import bookings from the Booking Channels/OTAs? ===Yes, once mapped to Beds24, some booking channels provide access to 'Import existing bookings' if your OTA does not provide this option then you click on can use the FUNCTIONS button in CSV API to import existing bookings. Please check the top left you will find links HELP page for the Booking Channel to commonly used functionssee the Capabilities.
You === Can I import bookings from another system? ===If you need to import bookings into Beds24 you can also use the forum, use the button in the top left menu or this page: httpa csv via our API (https://forumapi.beds24.com or create a ticket via the support button at the top of the Beds24 control panel). For some channels we can try to import bookings.
'''Can I import bookings from another system=== Do you connect to other services?'''===
If you need to import bookings into Beds24 Yes. We provide a [[:Category:Apps|wide range of integration]] so you can use a csv create seamless workflows. Many services which are not listed [[:Category:Apps|here]] can be connected via our Integromat and we also have an open API (https://www.beds24.com/api/). For some channels we can try to import bookings.
The API can also be used to import/export other data, connect to third party systems or to build your own application.== Languages ==
'''Can I import bookings from the Booking Channels/OTAs=== What languages does Beds24 support?'''===
YesThe backend control panel is available in English and German. We provide partial courtesy translations into French, once mapped to Beds24.comGreek, some booking channels provide access Portugese and Spanish to 'Import existing bookings' if your OTA does make it easier for staff who do not provide this option then you can use the CSV API to import existing bookingsspeak English or German. Please check the HELP page for the Booking Channel to see the CapabilitiesA Japanese version of Beds24 is available via our partner Co-Reception.
== Icons ==The booking page where guest can make their bookings is available in 39 languages (Armenian, Arabic, Bahasa Indonesia, Bulgarian, Burmese, Catalan, Chinese (simplified), Chinese (traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Vietnamese). If the booking page does not currently support your language we can look into adding it if you help us with the translation.
'''Can I add icons Hosts can choose to activate one or more languages to give guests the Booking Page?'''option to book in their own language.
Yes, you can add icons to your booking page, from the Main Page wiki, go to the Developers section === What languages does Beds24 provide for more information.customer support? ===
The backend Default Language selected in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION will be used if the guest language is English, German partially in Spanish, and we can offer customer support blank or you do not have a message in English and Germanthe guest language.
The == Messaging and Notifications =====Will I receive a notification when there is a new booking page where guest ? ===Yes. You will automatically receive an Email when you receive a new online booking or a modification for a channel booking. You can make their bookings is available additionally opt in 36 languages (Arabic, Bahasa Indonesia, Bulgarianto receive an SMS notifications. Email are free, Burmese, Catalan, Chinese (simplified), Chinese (traditional),, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Icelandic, Italian, Japanese, Korean, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, and Turkish). If the booking page does not currently support your language we can look into adding it if you help us with the translationfor SMS a fee applies.
Hosts ===Do guests receive a confirmation? ===For direct online bookings guests will always receive a confirmation message which you can choose to activate one or more languages to give guests the option to book fully customize in their own language {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES.
'''What languages does Bookings through OTA´s except VRBO/Homeaway will be confirmed directly through the OTA not from Beds24.com provide for customer support?''' If you want to you can set up a additional automated Email.
We can offer customer support VRBO/Homeaway do not send confirmation messages. They require these to be sent from Beds24. The confirmation message you have set up in English and German{{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES will be sent to the guest.
'''Is it possible to add languages to the Booking Page===Can I send automated and/or manual Emails?'''===
If You can set up template Emails to manually or auto send to guest e.g. x days before arrival/departure, based on origin of the booking page does not currently support your language we can look into adding it if you help us with the translationetc. Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> AUTO ACTIONS and click HELP (top right menu) for instructions and examples.
'''Can I send messages You can export all bookings and process the data e.g. add to the guest in their language?'''your mailing lists.
Yes=== Does Beds24 have messaging integrations with Channels? ===With Airbnb, Booking.com, go to SETTINGS -> BOOKING ENGINE -> INTERNATIONALIZATION -> BOOKING PAGE LANGUAGES and tick the appropriate languages. Then VRBO we have direct integrations with their messaging systems so you can enter communicate with the guest directly from the message in booking through the specific language where this setting is available. (ie. Confirmation messages, auto emails etc)channel's messaging system.
It is not possible to import the language of the guest, however we === How can deduce the language of the guest from the country they enter at the time of their booking. Go to SETTINGS -> CHANNEL MANAGER and set 'Deduce language from Country' I change my Email address?=== Yes. The language will show in the Mail tab of the Booking.
Default Language selected in You can change your Administrator Email Address by going to {{#fas:cog}} (SETTINGS ) ACCOUNT -> BOOKING ENGINE -> INTERNATIONALIZATION -> BOOKING PAGE LANGUAGES will be used if the guest language is blank or you do not have a message in the guest languageACCOUNT ACCESS.
== Messaging and Notifications =='''E-Mail''' You can set up template Emails to manually or auto send to guest e.g. x days before arrival/departure, based on origin of the booking etc. You can export all bookings and process the data e.g. add change your Property Email Address by going to your mailing listsProperty Email Address in ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Email".
Bookings === Can I send newsletters or bulk emails to all guests? === We have an integration with MailChimp through OTA´s which guests will be confirmed directly through the OTA not from Beds24automatically added to mailing lists. Go to {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS-> MAILCHIMP and click HELP (top right menu) for instructions.
== Mailings ==Guest information and contact details can also be downloaded to be imported into external mailing lists.
'''Is there But by nature the functionality of an app is limited. User research shows that an app can not meet the flexibility and the power Beds24 customers are used to. Therefore our control panel is responsive and accessible via a browser from any mobile device. We provide a mobile version of dashboard which links to more special mobile pages and access to all other Beds24?'''functions.
The design of the control panel is responsive meaning it adjusts to the size of the screen. This allows you to perform all actions from your smart phone or tablet it if you need to. You have the option to set up a special dashboard to use from mobile devices.
'''=== Can more than one person login at a time to my Beds24 account?'''===
'''=== Is there a charge for multiple logins?'''===
'''=== Can I limit the access rights of my staff?'''=== Yes, you can specify the access rights to each user, you can choose from default roles (e.g. admin, backoffice, reception, cleaner) or create your own roles. The Roles are explained in the SUB ACCOUNT Help page.
Yes, you can specify the === Can I grant access rights to each user, you can choose from default roles (e.g. admin, backoffice, reception, cleaner) or create your own roles.for owners? ===
'''Can I limit what Yes, you can specify the access rights the owners have with default roles (a user can see in good starting point is the bookings?'''owner role) or create your own roles.
Yes, you can === Can I limit the access rights to what a login and then you user can HIDE additional options within see in the system.bookings? ===
'''Yes, you can limit the access rights to a login with the ROLE and then you can HIDE additional options within the system. === Can I give my cleaner access to view the bookings, but stop them from seeing the prices and personal data of the guest?'''===
By default the adaptive version of the booking page allows for one picture per unit but you can === Can we add a Woo slider which will let you display multiple pictures. If you are comfortable working with HTML you can also add multiple pictures directly/images to Upsell Items? ===Yes, please go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE -> UPSELL ITEMS, and click HELP (top right menu) for the instructions.
'''Can we add pictures/images == Open API ===== Does Beds24 have an open API? ===Yes. We have an open API which our customers can use to Upsell Items?'''integrate their own systems.
Yes, please go to SETTINGS -> BOOKING ENGINE -> UPSELL ITEMS, and click HELP (top right menu) for the instructions.==Own Branding / Private Label ==
'''=== Can I send a a proposal or quote to a guest?'''===
'''=== Can I run reports of my bookings from Beds24?'''===The system includes a range of predefined reports including revenue reports, arrivals, departures, invoices, occupancy and current guests.
The system includes a range of predefined Go to the Control Panel and click REPORTS then select Standard reports including revenue reports, arrivals, departures, invoices, occupancy and current guestsfrom the drop down list. You also have the option to create custom reports. All reports can be saved as .csv files. your Custom reports are also available for download as Excel or pdf files.
'''=== Can I create my own reports in Beds24?'''===
'''Go to the Control Panel and click REPORTS then select Custom reports from the drop down list. === I have created a Report report in the Master master account, can I make this available in my sub accounts?'''===
Yes, you can download the report === Is it possible to your PC automate reports and then send to my email to your clearner.address? ===
'''Is it possible to automate reports and send to my email address?'''Yes, you can use the ROUTINES feature in {{#fas:cog}} (SETTINGS) ACCOUNT > ROUTINES, click HELP (top right menu) for instructions.
No, this is currently not possible, you will need to === Can I run the report and download to your pc, then email the report as an attachment.financial reports for all my bookings? ===
'''Can I run financial Yes, there are several pre-defined reports for all my bookings?'''in the Standard Reports, you also have the option to create custom reports.
YesFrom the Control Panel, go to REPORTS, there are a number of pre-defined reports in the select Standard Reports, you also have from the option to create custom reportsdrop down list.
Almost all elements on We offer regular webinars in which we demonstrate how Beds24 works in which you also have the booking page and invoice have classes and you can apply custom CSS option to customise them. You or ask your web designer can use Firebug or a similar tool to look up the classesquestions.
== System Status ==We do have a [https://www.beds24.com/status.html public monitoring system]. Even though If you need help our service support team is very reliable there will be occasional short outages due for you to necessary maintenance. Also assist you via our ticket support system through which we cannot except acts of Godcan see your settings.
For users who prefer phone support we cooperate with [https://wiki.beds24.com===Is it possible to compare text for reporting and/index.phpor triggering auto actions?title=Partners partners==Yes, you can use Smart Logic with template variables. See the details in this section of the wiki page [[Template_Variables#Smart_Logic_Template_Variables|Smart Logic template variables]] who offer professional help for a fee. For a list please have a look here:
== Web site integration IF style template variables will compare two values and display a text if the comparison is true and Widgets ==Beds24 can be integrated into any websitean alternative text if the comparison is false. Adding Colons : are used between the two comparison values and the first text, a booking widget to a website requires pasting some html code we provide to pipe | is used between the source codetwo texts. This will work with any system as long as Empty text is allowed if you can access the source codedo not want to display anything for a condition.
The Beds24 ===Can I test the Smart logic template variables before using in auto actions/reports? ===Yes, go to {{#fas:cog}} (SETTINGS) ACCOUNT > PREFERENCES > BOOKINGS > BOOKING HEADER enter your template variables and click Save. When you open a booking page is fully customisable. The innovative design of , the new responsive version lets you not only change colors but also define which content you want to display where on result will be shown in the formtop left of your screen.
[[Category:IntroductionHow to]][[Category:Getting_Started]]<div class="heading">FAQ</div>
Beds24 is a cost-effective self-service system offering powerful online booking engines for your own website property management and optional channel management.
== BookingsGeneral=====Is my data secure?===We are compliant with the European data security directives (GDPR) which covers securely managing and storing personal data and PCIDSS for card data.
The data center we use is certified to DIN ISO/IEC 27001
We make hourly backups of all data and these are stored securely and remote from our main servers.
All data is transferred using SSL.
We do have a [https://beds24.com/status.html public monitoring system]. Even though our service is very reliable there will be occasional short outages due to necessary maintenance. Also we cannot except acts of God.
===Is Beds24 available in my country?===
Yes. Beds24 is available worldwide.
== Bookings ==
Beds24 shows real-time availability. Bookings can be instant (auto confirmed) or on request (manually confirmed or declined).
Go to SETTINGS > GUEST MANAGEMENT > INVOICING > INVOICE ITEM ROOM DESCRIPTION[https://wiki. beds24.com/index.php/Rezintel_Website_Builder here] for more details
== Channel Manager ==
We have two way XML connections synchronise with major over 60 booking channels so Beds24and are preferred/premium partner with Booking.com can export inventory , Airbnb and prices VRBO/Homeaway Group and import bookings and modifications to bookingsElite partner with Expedia. For a complete list of connected channels please see www.beds24.com/channel-manager.html.
=== What is the difference between API/XML Connection and iCal Connection? === API/XML - Beds24can export inventory and prices and import bookings and modifications to bookings.com To some channels we can also send pictures and descriptions. iCal - Beds24 can export availability and blocked dates, import bookings (summary information), the capabilities of the connection depend on the channel.
You can find details for each connected channel [[Channel_Manager_Capabilities|here]].
This [[:Category:Channel_Manager|page]] explains in detail how the channel manager works.
Yes, if required you can set setup different rates prices for your own website a Channel and booking channel(s). You /or you can set different use a Price Multiplier to change your prices for each a Channel, check . The price can be increased/decreased. Check the Channel Help HELP page for the requirements and optionsChannel for more information.
Yes, once you can have setup different rates for the connection to a Channel and/or channel, then you can use a Price Multiplier to change your Rates/Daily Price for a Channel. The price can be increased/decreased. Check the HELP page for manage the Channel for more informationinventory in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY.
You will see a row for each channel set the inventory for each channel/date. ===Will I receive notifications on new bookings?= Currencies ==After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead. === Do guests receive a confirmation? === The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email. A template is available which you can further customize. Use the context help (?Icons) in the Auto Action and on the help page (click on HELP in the top right menu) for further instructions. === How do I modify or cancel a booking?===The channel manger can not send changes to bookings to the channel. Any changes or cancellations have to be made directly in the channel. Cancelling a booking in Beds24 will not cancel the booking in the channel and can cause a double booking ('''Exception:''' VRBO/Homeaway XML bookings can be cancelled in Beds24). If for some reason you need to make a change in Beds24 and do not want an updat from the channel to override it, you can set "Allow Channel Modifications" = No or "All except room changes. You can either set this globally in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER or per booking in the "Details" tab of the booking". If you change a room for a booking from a channel in Beds24 the channel will still treat the booking as if it is in the room the guest booked at the channel. === How can I access credit card details?=== Some channels send credit card details. This is how you can [[View_Credit_Card_Details| view credit card details]]. === How do I receive payments?=== Beds24 is not involved in deposit collections for bookings from booking channels. Each booking channels handles them according to their rules/your account settings. If the channel collects payments from the guest you can choose to import the guests payment into the booking. If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels from channels directly to Stripe where the cards can be charged. === How do I add a promotion or special price?=== Special offers do not send from the channel manager. All special offers must be managed manually in the channels extranet. === Can I send different prices for different minimum stays or different numbers of guests?=== The capabilities depend on the channel. Please see the help page for the channels you are using for details. === I have multiple properties. How do I set this up? ===The system can handle multiple properties in one account. How you set this up depends on the channel. Please see the instructions for the channels you want to us. === What to do when I receive an overbooking?=== *Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates. *Entering the same room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings. If you can not see a problem in your set up send us a support ticket with the booking numbers and dates. === Why did a booking not import?=== *Check if the room for which you received the booking is properly mapped. If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made. === Why is the price for the booking wrong?=== *A special offer set up in the channel may have reduced the price the channel manager sent.*You have linked rates in the channel.*Your prices are not set up as you expect.*The channel manger can not import prices from all channels. If you have set up minimum prices in {{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SETUP the system will use these minimum prices. === What is pool allotment?=== The idea of pool allotment or pool management is that you put all of your rooms into 1 pool, and that all channels take rooms out of that pool. The pool is empty when room are booked. This will automatically close all channels. === Can I send different availability to channels?=== You can [[Channel_with_Custom_Availability|set up virtual rooms]] if you want to send custom availability to one or more channels. For example you may not want to sell via a particular channel at certain times of the year. === What are contracted rooms or base allocation? ===This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. === What do I do when I have a no show?=== To report a no show to Booking.com open the booking and click the button in the "Details" tab. For other channels you will need to contact the channel if required. === Can I send messages to guests in their own language? ===Yes, use multiple currencies the setting in Preferences 'Deduce language from country?' this will then enter the value in the Language field in the Mail tab of the booking. If there is no value the 'Default' language set in {{#fas:cog}} (SETTINGS) > BOOKING PAGE > INTERNATIONALIZATION -> BOOKING PAGE LANGUAGE will be used. === I need to show the booking charges on the guest invoice not the payout amount, how can I do this? ===In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER scroll down to 'Invoice' and select 'Booking Amount' === The Channels collect payments on my behalf at the time of booking, how can I see this? ===Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Import Channel Collect Payments' = Yes, then the payments will be shown in the Charges and Payments tab of the booking. === How can I stop a Channel moving a booking back to the original room, when I have manually made a change? ===If this is for all bookings, then go to Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Allow Channel Modifications' = All except room change' or you can set this per booking in the "Details" tab of the booking". === Can I have a different invoice for bookings from a certain channel?=== Yes. See [[Invoicees|this help page]] for more information. === Airbnb =======Who can use the Airbnb API connection?====All customers can use the API connection. Airbnb support can give you more information on Airbnb`s policies and restrictions if required. ==== Can I import a listing from Airbnb to Beds24?====Yes. The process is explained [[Connect_Airbnb_Account#Import_listings_from_Airbnb| here]]. ====Can I connect listings that I am a Co-Host?====Airbnb does not allow Co-hosts to use their API. This means if you are a Co-Host Airbnb will not allow you to connect your co-hosted listings via Beds24 (or any other channel manager). Solutions to this limitation are: *Ask the host to transfer their account to you.*Your hosts make the connection between their Airbnb accounts and Beds24 themselves'''**You can create a (temporary) subaccount in Beds24 for each of your hosts. Your hosts will have a login where they then can connect their Airbnb accounts. **If you manage a large number of properties we can give you the "Connect with Airbnb Account" button. Your hosts will then be able to use this button outside of Beds24 so they will not need to log into ====What is the difference between the API connection and the iCal connection?====Main differences are the update speed and the transferred data. iCal updates can take up to 24 hours which makes it unreliable. Changes via the API are applied within a minute. The API interface can:*Update instantly*Import bookings (including personal data, number of guests, price), modifications and cancellations from Airbnb*Facilitate communication with the guest directly from the booking*Create listings*Send content and update content*Send pictures*Automatically send availability to Airbnb*Send prices from Beds24 to Airbnb The iCal interface can only export inventory and import bookings for which Airbnb provides limited information only (no guest name, no price, no Email address), booking modifications and booking cancellations. ====I am already listed with Airbnb. Can I connect it?====Yes. You can connect an existing Airbnb account. ====Can I still use Ical?====Of course, you can use iCal or API but not both for the same room (remember that iCal has delays and does not transfer prices or detailed booking information). ====Can have requests only?====By default we only support instant book because it is proven that listings on instant book generate more bookings and have a better ranking. We strongly recommend to only use instant book but if required we can set individual listings to be bookable on request only. Airbnb only allows listings which are not listed on any other OTA which facilitates instant book to be set to 'Request'. This means if you only want requests from Airbnb you need to disconnect/can not use OTAs/portals like Booking.com, Expedia, Ctrip, Agoda ==== Can I connect more than one Airbnb account? ====Yes. You can connect multiple Airbnb accounts. ====Can I send special prices to Airbnb?====Yes. This [[Setting_Prices_for_Booking_Channels|tutorial]] explains how to do this. ====If I have a room type with 6 units (i.e. 6 double rooms) do I need a listing for each room?====No. Beds24 supports room types with Airbnb. == Will I receive notifications on new bookings or changes?==Airbnb will send you a notification for new bookings.
==== How can I communicate with guests?====
You can communicate with guests directly from the booking in Beds24 via Airbnbs messaging system
==== How will I get paid?====The new responsive version of channel charges the booking page allows guest and pays you to use a currency convertervia bank transfer or Paypal.
== Payment Collection and Payment Gateways==Do guests receive a confirmation?===='''Can I collect payments from my Guests?'''The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.
====I have multiple Booking.com accounts. How do I set this up?====
The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though.
== Documentation Currencies =====Can I use multiple currencies in Beds24? ===You can set the system to use one master currency.
The start booking page of the support wiki has links allows you to many common questions: https://wikiuse a currency converter.beds24We currently use live data from the openexchangerates.com/indexorg for currency conversion.php/Main_Page
When you click on are using booking channels which require a different currency than your standard currency you can add a multiplier to prices to convert to a different currency. Check the FUNCTIONS button in channel HELP page for the top left you will find links to commonly used functionsspecific instructions.
=== In which currency can I pay for my Beds24 has setup wizards: https:/www.beds24.com/wizard/index.phpaccount?lang=en ==
== Email Address = Is there documentation in Beds24? ===
== Fees ==
===Are there hidden fees or charges?===No. You only pay a monthly fee based on what you use. You can find detailed information and a view all fees [http://www.beds24.com/pricing.html calculatorhere] on our website to calculate the monthly fee for your set up.
Login in to the system and go to Account {{#fas:cog}} (SETTINGS) ACCOUNT > Billing BILLING
== Facebook ==
Yes, Beds24 provides a Facebook app to accept bookings directly from a facebook pagefor more information see [Facebook_App|here].
== Forum ==
=== Does Beds24.com has have a user forum used by other ? ===Yes. You can access the Forum from your Beds24.com users control panel, click on SUPPORT and then on the Forum link (http://forumtop right).beds24.com)
== Free Trial==
Yes, signing up for the free trial opens a fully functional account.
You may use this account to test all the functionality of the system for free.
=== How long is the free trial? ===
The trial period is 14 days, after this period expires, a payment is required to continue using the account.
== Guest Login ==
Yes, you can give guests the option to view and cancel bookings but not change them.
== Google Analytics / Tracking==
Yes, you can install Google Analytics on you booking page. See the details in this wiki page:- https://wiki.beds24.com/index.php/Track_Bookings
Beds24 also has a built in logging system which will give you information on the activities on your booking page and where a booking originated from.
== Help / Support / Training===== What level of support can I expect from Beds24? === Beds24 is designed as a self-service system. Information and free support is available via following channels:*Beds24 [http://forum.beds24.com Forum]*Beds24 Wiki with search function, links to videos and tutorials [https://wiki.beds24.com Wiki]*Context sensitive help - click on HELP at the top right of any page for information about the page. A click on the ? icons next to each setting opens context help with information about the setting.*Setup wizards: https://beds24.com/wizard/index.php?lang=en They are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode. Login with your username and password and follow the steps.*When you click on the SUPPORT button in the top and then click on 'Functions' you will find links to commonly used functions.*You can reach out to our support team at any time via our ticket support system. This allows the support team see your settings and support you efficiently.
=== Does Beds24.com has extensive provide training/help? ===Yes, you can access we offer regular webinars on how Beds24 works and on specific functions which are also available on demand. Links to the relevant HELP for each area of BEDS24recordings and to tutorials are available here: https://wiki.beds24.com by clicking the HELP button in the top right menu/index. Where you see (php?) for a setting, click (?) for context help.title=Main_Page
There is are also setup wizards that you can access from this page: https://www.beds24.com/wizard/index.php?lang=enThey are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode.
== Import Data / Connect to other Systems /API Integrations==
We offer customer support in English and German. == Languages = Is it possible to add languages to the Booking Page? === If the booking page does not currently support your language we can look into adding it if you help us with the translation. === Can I send messages to the guest in their language? === Yes, go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION and tick the appropriate languages. Then you can enter the message in the specific language where this setting is available. (ie. Confirmation messages, auto emails etc). === Can I import the language of the guest for bookings from channels? ===
For direct bookings the language the guest booked in is applied. Normally channels do not send language information, however we can deduce the language of the guest from the country they enter at the time of their booking. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Deduce language from Country''What languages does Beds24= Yes. The language will show in the Mail tab of the Booking.com support?'''
You can view messages from the Control Panel 'Messages''Can I import or when you open the language of booking and go to the guest?'''Messages tab.
== Mobile ==
=== Do you provide an App? ===
Yes, you can find more details when you go to {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS > MOBILE APP
The booking page is mobile friendly. It detects which device the guest uses and adjusts the view accordingly.
== Multiple Properties / Agency Functions ==
=== Can I manage multiple properties in one Beds24 account? === With Beds24 you can manage multiple properties in one account. You have the option to create subaccounts sub accounts with individual logins for each property. The subaccounts sub accounts can have their own login with full access (read and write) or limited access (read only).
The agency search page allows guests to search for availability by criteria you define and book directly online. For a simple example please look here: https://www.beds24.com/demo/agency-online-reservation-system.html
=== Can we collect owner payments from properties we manage for third party owners? ===
We do not have a way to automatically split payments or calculate commission. You could collect the deposit from the guest (your commission) and the property collects the balance when the guest arrives.
== Multiple Users ==
You can create Sub Accounts when you need multiple users to access your Beds24 account,click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right)) and click HELP (top right) for information.
Only one person can use the login at a time, if you need multiple users, then you can create sub accounts with full or limited access rights. Choose from default roles (e.g. admin, backoffice, reception, cleaner) or create your own roles.
Yes, please see you the billing section in your Account for details.
Yes, you can limit the access to a login with the ROLE you have assigned and HIDE sections of the bookings within their account.
== Payment Collection==
=== Can I collect payments from my Guests? ===
Beds24 integrates with leading payment providers. You can choose your preferred provider from a number of integrated payment and collect funds directly into your account without any additional fees from Beds24.
Integrated payment gateways are Stripe, Paypal (which also allows credit card payments), Stripe, Agodapay , Authorize.Net, Globalpayments, asiapay, pesopay, siampay, paydollar, and Bitpay.
To use this service you will need an account with the payment gateway you want to use.
===Can I collect payments for bookings from the booking page?===
Yes. You can use Beds24 to receive deposit for full payments a the time of the booking. You can also send payment requests for payments which are due later.
===How can I collect payments from channels?===
If the payment is not collected by the channel you can send payment requests for payments to guests.
Many OTAs including Booking.com, Expedia, Agoda, provide virtual credit cards (VCC) for the property to collect payments. Via Stripe you can automatically charge virtual cards when the payment is due.
If channels send you the guests credit card and you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be validated and charged. Once the guest credit cards have been sent to Stripe you can use auto actions to collect the payments. Go to {{#fas:cog}} (SETTINGS) Guest Management > Auto Actions and click HELP (top right menu) for instructions and examples.
===Is payment collection PCI DSS compliant?===
All the payment gateways we connect to are fully PCI DSS compliant.
=== Can I send a payment request to my guests ? ===
Yes, you can setup an automated email to your guests requesting payment for their bookings. See the details in the HELP page for the Payment Gateway.
===Can I collect credit card details?===
You can securely collect credit card details and process the payment through your own bank or merchant account. If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be validated and charged.
Due to the European Unions enforcement of strong customer authentication (SCA) collecting credit card details is not a reliable method to secure a booking any more. We recommend European customers to use payment requests instead.
=== Can guest pay with Bitcoin? ===
Yes. You can collect bitcoin payment via Bitpay.
=== What happens if the Customer Credit Card is rejected ? ===
If you have setup your account to send the credit card details to Stripe then you will receive notification that the credit card was rejected and a Booking info code will be added to the Info tab of the booking.
If the booking was from Booking.com then you can choose to auto report invalid cards to Booking.com or use the button in the 'Detail Tab' to Report an Invalid card to Booking.com and they will request a new card from the guest.
If it was a virtual card Stripe might have rejected it because it was not yet valid. In this case you can send it again on check-in day also via the "Details" tab of the booking.
For other channels you will need to contact them and report the card as invalid.
If the booking is in the future, then the invalid credit card details will be stored in Beds24.
=== Can I auto report invalid cards to Booking.com? ===
Yes. You can do this directly from the booking.
== Pictures ==
The new responsive booking page allows up to 5 pictures per property plus up to five pictures per room /rental and offer. You can choose to show one picture or picture sliders.
== Private Label = Can I use my own domain in Beds24? === Yes, The private label option allows you to use your own subdomain for your booking page (bookings.mywebsite.com(instead of Beds24). == Owner Portal =====Does Beds24 have an owner portal ===Yes. You can create Sub Accounts for owners for which you can restrict access so they have only access to the information and reports you allow them to see. A good starting point is the owner role or create your own roles.
== Proposal / Quote ==
Yes. Please use [[Proposal_or_quote|these instructions]].
== Rates/Prices ==You Beds 24 offers the most flexible pricing and discount options. Simple or complex pricing structures can set a simple or refined rate structure based for example on seasonsbe created according to seasonality, occupanciesoccupancy, minimum/stays, maximum stays, booking time of booking (e.g. last minute).
=== Can we setup seasonal pricing in Beds24? ===Yes. Best option is to use Daily Prices, then you can set the rules in Daily Price Rules and set the individual price per day/date range in the Calendar. === Can we offer last-minute or early bird prices? ===Yes. In Daily Prices/Fixed Prices use the Min Stay until Checkin to set prices for 'early bird pricing'.For help, with example a setting of 0 will allow this price to be booked for tonight. A setting of 3 means this price is only available at least 3 days before the check-in date. In Daily Prices/Fixed Prices use the Max days in advance to set prices please go for 'last-minute pricing'. For example a setting of 365 will allow this price to be booked up to a year in advance. A setting of 7 means this price is only available one week before the first night of the booking. === Can we have different prices for different days of the week? ===Yes. Best option is to use Daily Prices section, then you can set the rules in Daily Price Rules and set the individual price per day/date in the Calendar. === Can offer prices for different occupancies? ===Yes. Some channels also accept occupancy based pricing, please check the HELP page for each Channel for specific details. Go to {{#fas: httpscog}} (SETTINGS) CHANNEL MANAGER and select the channel from the link on the left. Then click HELP (top right menu) for instructions. === Do you support dynamic pricing? ===Yes. You can adjust the prices easily directly in the Calendar or use a multiplier to adjust all prices of a day. Our built in Yield optimizer automatically adjusts prices based on demand shortly before check-in. We also integrate with Pricelabs and RoomPriceGenie who provide sophisticated revenue management tools and and the prices they calculate automatically to Beds24. Go to {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS. Then click HELP (top right menu) for a list and then click on the Service for more informaiton. === Can I show prices for more than 1 year? ===Yes. The prices will only display//wikisend for the 'Max Days in Advance' they are set to.beds24365 is the default which will show the prices for one year from today.com/index To send up to 2 years data to the channels, go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > set 'Export data' = 2 years.php === Can I charge for optional extras?title=Main_Page== Yes. For your booking page, you can use Upsell items, go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS. You can set the description for all languages you have activated in your account. For the Channels, it is possible to send additional/custom fees. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and select the channel from the link on the left. Then click HELP (top right menu) for instructions.
== Reports ==
Yes, you can create custom reports in your account.
Yes, you can Clone reports from one account to another.
Click on the 'User'icon on the top right of the control panel and then on 'Account Management' (in the old control panel SUB ACCOUNT in the top right). Click HELP (top right menu) for instructions. === Can I email a report to my Clearners'Cleaners?=== Yes, you can use the ROUTINES feature in {{#fas:cog}} (SETTINGS) ACCOUNT > ROUTINES, click HELP (top right menu) for instructions.
== Setup and Customisation customization=====Is there a setup fee?===No. Beds24 is designed as a self -service system. Set up Setup is free of charge and you can do it yourself. We have setup wizards which introduce using the system our tutorials and guide you through the setup processself-service tools we provide.
We also offer Zoom or Skype training sessions for a fee in which we help you set your account up. == Support Template variables==Beds24 is designed as a self-service system. Beds24 ===What are Template Variables ===Template variables are short codes that will be replaced by the relevant information and free support is available via following channels:*Beds24 [http://forumfrom each booking.beds24They can be used in every text setting that allows their use.com Forum]*Beds24 Support Copy them exactly as shown in the wiki page, including the [https://wiki.beds24.com Wiki]*Context sensitive help - click on HELP at square brackets, for the top right full list of any page for information about the page. A Template variables click on the ? icons next to each setting opens context help with information about the setting.*Ticket support system. We can see your settings so you do not need to send us screenshots. If you want to send a screenshot you can use a tool like this: http://pasteboard.co to send us a link. [[Template_Variables|here]]
== Where is your office? ==
== Wordpress ==
=== Does Beds24 have a Wordpress plugin? === Beds24 provides a free Wordpress plugin (https://wordpress.org/plugins/beds24-online-booking/) which makes it easy to add booking technology to any Wordpress site via shortcodes. The actual management of bookings and inventory is done directly in the Beds24 control panel.
== Cancel Account==
=== How can I cancel my account? === You can cancel your account yourself at any time in {{#fas:cog}} (SETTINGS -> ) ACCOUNT > BILLING.
