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'''Important''': If you receive error messages from Agoda you will need to fix them immediately. Agoda will reject all updates if there is an error. The "Common Error" section below gives information on common errors and how to fix them.
'''Cannot set full rate when maximum occupancy is 2'''
Agoda must have the room set for double occupancy but Beds24 is sending a room price for more guests. Either set a double price in Beds24 remove the room prices or have Agoda set the room for a higher occupancy.
no edit summary
[[Category:Error Messages from Channels]]
[[Category:Set up Instructions]]
[[Category:Troubleshooting]]<div class="heading">Agoda and Agoda Homes</div> ''Synchronising Beds24.com This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AGODA and explains how the connection with Agoda.com and or Agoda Homes''works and how to set it up.
http://www.agoda.com
=== Capabilities ===
The connection will work for Agoda and AgodaHomes. [https://ycswww.agodasurveygizmo.com/homess3/en-us?cid=1828284 5166143/Beds24 Click here if you need an account with AgodaHomes].
*Beds24.com can export inventory.
*Beds24.com can export multiple rates.
*Beds24 can send a single (1 person), double (2 guests) and a room price which will be applied for the maximum occupancy. You have the option to set a price for an "Extra Bed" if this option is activated in Agoda.
*Agoda can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices and can auto calculate child rates. See chapter "Multiple Rates" below.
*Agoda supports two pricing models:**If your pricing model is '''Per Day Occupancy Pricing'''*** Rooms with a maximum of If you use rates 1 person, 2 guests: single price person and double price. NO room pricewill send. ***Rooms for 3 or more guests: a room price for the maximum capacity of the room optionally a single and a double price. If no single or double price a set the rooms Room price will also be applied to one or two guests.***If you use daily prices with "Extra Person" prices your daily price needs to be set send for the max specified occupancy and the "Extra Person" price needs to be added . Multiple rates with a negative value to the price for the full occupancy different occupancies can sendon same rate plan. **If your pricing model is '''Per Occupancy Pricing''' ***A price Prices for each occupancy defined in Beds24 can be sent. If you use rates for one rate a price for Single (1 guest)"Extra Person", Double (2 guests) "Extra child" and a room price (for the number of guests you have defined in the rate ) can be sent. If you have more than 3 occupancy levels you can discounts set up additional rates for each occupancy level and map them in them in the "ChannelsDiscounts" tab of the raterates can not be sent. ''' ***If you use daily prices with "Extra Person" prices the daily price will send including occupancy. Multiple occupancy prices for the different occupancies can send on each rate plan. '''Extra person price will be automatically calculatedsend. ''' *Prices for <div class="Extra Personwarning", >{{#fas:exclamation-triangle}} Agoda will depreciate "Extra childPer Day Pricing" and discounts set in the shortly. Please do NOT choose "DiscountsPer Day Pricing" tab of the rates can not be sentany more. </div>
'''Bookings'''
===Beds24===
*Enter your Agoda hotel id. If you are using Agoda Homes and have multiple rooms in the property set the selector for "Set Hotel ID per" = Room
*Set the currency. If you are using different currencies on Agoda and on Beds24 you can use the price multiplie multiplier (see below) [[Image:hotel-id-agoda.png|500px|link=]][[Media:hotel-id-agoda.png|view large]]
<embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo>
*Choose the Agoda room id you want to map to each Beds24 room and click on it.
*When the correct room id has copied to the room type id setting, click Save.
[[Image:agoda_room_mappingmap-room.png|500px|link=]][[Media:agoda_room_mappingmap-room.png|view large]] [[Image:map-room1.png|500px|link=]][[Media:map-room1.png|view large]]
Map Rates:
*When the correct rate plan id has copied to the rate plan id setting.
*Click SAVE
[[Image:agoda_standard_rate_mappingmap-rate.png|500px|link=]][[Media:agoda_standard_rate_mappingmap-rate.png|view large]]
*Choose if you pricing model the price strategy your account is "per day" or "per occupancy" (see notes about "Prices" above")set to.
*You have the option to set a price for an "Extra Bed" if this option is activated in Agoda.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} Note: </span> Agoda do not allow single unit Agoda Homes to have extra bed. If you use Agoda Homes you need to set Extra bed price = 0.
<span classstyle="circlecolor: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} Tip</span> ''Click on the "View Actual Data" Button to check which prices and availability will send.'' Prices that had already been set in HRS be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in HRS is displayed.
==Multiple Rates at Agoda==
Agoda can set up multiple rate plan ids for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 rate or offer to each Agoda rate. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].
If you do not have the appropriate rate ids you need to request Agoda to add them. If you do not have the appropriate rate plan ids you need to request Agoda to add them.
== Price Multiplier ==
== Activate ==
*Before you activate the connection you can view the live availability and prices that will be send using the "View actual data" button.
[[Image:actualdata.png|500px|link=]]
[[Media:actualdata.png|view large]]
*Tick "Inventory", "Prices" and "Bookings"
*Save
[[Image:agoda_activationactivate.png|500px|link=]][[Media:agoda_activationactivate.png|view large]] <div class="warning">{{#fas:exclamation-triangle}} If you receive error messages fyou will need to fix them immediately. The channel will reject all updates if there is an error. The "Common Error" section below gives information on common errors and how to fix them. </div>
New Bookings are imported. Modifications and cancellations to bookings are also imported.
The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.
== Updates and Changes==Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays , the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly. == Manage Bookings=====Different Invoice Templates ===If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function.
== Notes ==
'''Cannot set double rate when maximum occupancy less than 2 '''
Agoda must have the room set for single occupancy only and we are sending a double price. Either remove the double price or have Agoda set the room for a higher occupancy.
'''Cannot set full rate when maximum occupancy less than 3'''
Agoda must have the room set for double occupancy but Beds24 is sending a room price for more guests. Either set a double price in Beds24 remove the room prices or have Agoda set the room for a higher occupancy.
'''Cannot set Full full rate because max occupancy is 2'''
Agoda have the room set for a maximum of two people but Beds24 is sending a room price for more guests. Either set the max people for the room to two in Beds24 or have Agoda raise it to the same value as Beds24.
A full occupancy rate is a price for 3 or more guests. Double rooms do not use full occupancy rates. Agoda expects the room to hold 3 or more guests and is expecting a price for 3 or more people. A common cause it that you have set the room for an occupancy of 2 in Beds24 but for a higher occupancy in Agoda.
'''Price provided not sufficient for Max occupancy = 3X, rate missing: Full rate''' Agoda expects the room to hold 3 or more up to X guests and is expecting a price for 3 or more peopleup to X guests. A Check that you have a price for the full occupancy. Another common cause it that you have set the room for an a certain occupancy of 2 in Beds24 but for a higher occupancy in Agoda.
'''Full Rate should be greater than Double Rate'''
'''Rate plan: 0 does not exist for Property id: 00000'''
You are trying to update a code which is not a valid Agoda rate plan. You can only update rate plans which are available when you click on "Get Codes".
'''Requested currency: XXX does not match with Property currency: YYY '''
