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'''We are in ===General===*[[:Category:Channel Manager|Click here]] for general information on how the testing phase for Agoda's new API versionchannel manager works. If you want *This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set up a new connection please send us a support ticket via the SUPPORT link in the top left menu of the control panel with your Agoda hotel ID before you contact Agoda so we can ensure you are connected to the correct API versionprices for channels]].'''
<div style="display:none">== Capabilities ===The connection will work for Agoda API 5 '''Capabilities'''and AgodaHomes. [https://www.surveygizmo.com/s3/5166143/Beds24 Click here if you need an account with AgodaHomes].
Hotel codes stay === Limitations ===*Only bookings made after the sameroom codes change connection is established will be imported, existing bookings must be manually entered into Beds24 to block the dates.
dual mapping <div class="warning">{{#fas:exclamation- we update both codes during the changeovertriangle}} Agoda will depreciate "Per Day Pricing" shortly. Please do NOT choose "Per Day Pricing" any more. </div>
set different currency and apply a multiplier'''Bookings'''
1New Bookings are imported. Send Room Update to check there is no error
2Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually. Enter property ID in Maintenence and use AgodaGetMapping
3. When Mark is available sent GO'''Extras and Taxes'''
4"Upsell Items" can not be exported. Mark needs to set the code
5. Go to SETTINGS->CHANNEL MANAGER->AGODA '''Rooms and refresh the pageroom types / Agoda Homes'''
6If you have room types here and sell rooms individually at another channel or your own web site and want to sell them here as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual roooms]]. Send another room update
'''Capabilities'''== Set Up==*===Agoda===Request a connection with Beds24from Agoda.com can export inventoryYou may have a menu in your Agoda extranet to do this if not ask your Agoda rep.*Beds24For Agoda Homes please send a connection request to BD-Connectivity@agoda.com can export ratesto set BEDS24 as the channel manager via Support Widget in the extranet.*===Beds24.com can import bookings.===*Beds24.com can import booking cancellationsEnter your Agoda hotel id.If you are using Agoda Homes and have multiple rooms in the property set the selector for "Set Hotel ID per" = Room*Importing cancellations Set the currency. If you are using different currencies on Agoda and on Beds24 you can be disabled for individual bookings. use the price multiplier (see below)
For details please [[Channel_Manager_CapabilitiesImage:hotel-id-agoda.png|click here500px|link=]][[Media:hotel-id-agoda.png|view large]]
This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]<embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo>
'''Limitations'''*Your property must use the Agoda "Full Ocupancy" pricing model.*Only the default rate for each room can be updated.*Extra bed or Extra person prices are not supported[[Image:map-room1.png|500px|link=]]*Only bookings made after the connection is established will be imported, existing bookings must be manually entered into Beds24 to block the dates[[Media:map-room1.png|view large]]
'''What you will need'''*Click on the "Get Code" link next to the rate plan id setting.*Choose the Agoda standard rate for this room and click on it*When the correct rate plan id has copied to the rate plan id setting.*Click SAVE[[Image:map-rate.png|500px|link=]][[Media:map-rate.png|view large]]
The Agoda.com hotel id code for *Choose the price strategy your propertyaccount is set to. This number can be seen near *You have the top right side of the screen option to set a price for an "Extra Bed" if this option is activated in Agoda.
The <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Agodado not allow single unit Agoda Homes to have extra bed.com room id code for each room If you use Agoda Homes you want need to synchroniseset Extra bed price = 0. You can find the room ids in the Agoda extranet under ROOM CONTROL. The room ID is the number next to Room Type
Agoda offers automatic channel manager access for some accounts. If you can not find this in your account you need to contact Agoda and ask to be connected to the Beds24.com channel manager'''2.Multiple Rate Plan Ids'''
Enter your hotel and room id codes and select == Maximum number accepted bookings ==By default all all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the desired functions (Inventory, Prices and Bookings)number of accepted bookings for this channel.
'''Rates'''[[Image:actualdata.png|500px|link=]][[Media:actualdata.png|view large]]
Only rates with the Agoda channel enabled will be exported*Tick "Inventory", "Prices" and "Bookings"*Save[[Image:activate.png|500px|link=]][[Media:activate.png|view large]]
Single pricing can be exported from the rates <div class="singlewarning" price value>{{#fas:exclamation-triangle}} If you receive error messages fyou will need to fix them immediately.The channel will reject all updates if there is an error. The "Common Error" section below gives information on common errors and how to fix them. </div>
Double pricing can be exported from the rates "double" price value.
Room pricing can be exported from the rates "room" or "export" price valueNew Bookings are imported. Modifications and cancellations to bookings are also imported.
Rates can have a multiplier applied to prices if Existing bookings are not automatically imported when the Agoda currency connection is different to the established and should be entered into Beds24 currencymanually.
The optional Extra Bed Price can be set per room in the channel manager settings. If it is greater than zero it == Updates and Changes==Changes to availability and prices will be instantly sent to Agoda as the Extra Bed Price on all dateschannel. If it is zero it Changes for settings for example minimum stays, the multiplier or number of rooms will be ignored and you can set send with the extra bed price directly in the Agoda extranetnext update. A price multiplier, Click on "Update" if used, will also be applied you want to the extra bed pricepush them through instantly.
'''Price Rows'''===Charge Virtual Credit Cards ===Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes
Daily price rows Virtual cards can be set to send as either single, double or room occupancy prices. Select the appropriate value in be auto charged at the Booking Rules >> Daily Prices menudate they become valid.
'''Bookings'''If you manually charge virtual credit cards please note that they can only be charged on the check-out date.
Bookings are == Notes ==For dorms Agoda expects only imported if the booked a single price and not a double or room has Booking Imports enabledprice.
Any errors occuring during updates will be emailed '''API key is not authorised for Property id:xxxxx''' Please check if your Agoda hotel ID is entered correctly. If it is please contact Agoda and ask them to check if you with are connected to the error message as returned by AgodaBeds24. Below are common error messages and how to fix themcom channel manager.
no edit summary
[[Category:Channel Manager]]
[[Category:Error Messages from Channels]]
[[Category:Set up InstructionsTroubleshooting]]<div class="heading">Agoda and Agoda Homes</div> ''Synchronising Beds24.com This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AGODA and explains how the connection with Agodaor Agoda Homes works and how to set it up.com''
http://www.agoda.com
*Beds24.com can export inventory.
*Beds24.com can export multiple rates.
*Importing cancellations can be disabled for individual bookings.
For details please [[Channel_Manager_Capabilities|click here]].
== Before you connect =='''Prices'''*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].*Beds24 can send a single (1 person), double (2 guests) and a room price which will be applied for the maximum occupancy. You have the option to set a price for an "Extra Bed" if this option is activated in Agoda.*Agoda can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices and can auto calculate child rates. See chapter "Multiple Rates" below. *Agoda supports '''Per Occupancy Pricing''' **If you use Fixed Prices 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple prices with different occupancies can send on same rate codesplan. '''Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent.''' **If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. '''Extra person price will send.'''
You can use the this [[Combine_indivdual_properties_into_one_property_with_multiple_rooms|method]] if you have a property with one hotel ID and three rooms for example on Booking.com or Expedia but a different Agoda hotel ID for each room on Agoda Homes
== What you will need ==The Agoda.com hotel id code for your property. This number can be seen near the top right side of the screen in Agoda API 4</div>
Map Rooms:
*Select if your price model is "Per Day Pricing" or "Per Occupancy Pricing".
*Click on the "Get Code" link next to the room type id setting.
*Choose the Agoda room id you want to map to each Beds24 room and click on it.
*When the correct room id has copied to the room type id setting, click Save.
[[Image:map-room.png|500px|link=]]
[[Media:map-room.png|view large]]
Map Rates:
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send. Prices that had already been set in HRS be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in HRS is displayed.
==Multiple Rates at Agoda==
Agoda can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices. There are two options:
'''Agoda1.comDerived (Child) Prices'''Agoda can auto calculate child rates from one master rate we send. Ask your Agoda rep to set this up.This option means you only need to send one rate from Beds24 to Agoda and Agoda will auto-calculate the other rate options.
Agoda can set up multiple rate plan ids for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 rate or offer to each Agoda rate. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].If you don't already do not have your room and hotel Id codes please ask your the appropriate rate ids you need to request Agoda representative to supply add them.
== Price Multiplier ==
If you want to mark your prices up or down or need currency conversion you can add a multiplier to your prices, add a '''*''' followed by the multiplier number in the "Multiplier" field
Examples:*'''Beds24*1.com23'''will multiply all prices by 1.23 (i.e. raised by 23%).*Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of the booking by 1.23.*For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.
== Activate ==
*Before you activate the connection you can view the live availability and prices that will be send using the "View actual data" button.
== Check Connection ==The multiplier connection is defined by adding a "*" symbol followed by working if you are not receiving error messages and the multiplier to display in the property code, for example '''123456*1channel is correct.234''' means If you are receiving error messages check in the "Common Errors" section why you are receiving the property code is 123456 error and the price multiplier is 1how to fix it.234
== Manage Bookings==
===Different Invoice Templates ===
If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function.
<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div>
Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”.
==Common Errors==
Any errors occuring during updates will be emailed to you with the error message as returned by Agoda. Below are common error messages and how to fix them.
'''Authentication failed. Invalid authentication /Invalid Property id or User not have permission to access Hotel.'''
Please check if your codes are entered correctly. If they are please contact Agoda and ask them to check if you are connected to the Beds24.com channel manager.
'''Please set extrabed rate'''
Agoda expects a price for an extra bed. Please log into your Agoda account and set the extrabed price there.
'''Property id: 00000 has not been migrated yet'''
You need to complete your profile creation and self self activation in the Agoda extranet before you map your rooms and rates.
'''Rate: for ratePlanId: 123456 which is out of stay start/end period: (201X-XX-XX/201X-XX-XX) has not been set'''
The rate has a start and/or end date in Agoda. Prices sent for any dates outside this range will cause this error. Either adjust your prices in Beds24 or in Agoda.
'''Invalid room type please check your room type ID'''
Please check your room type ids are correct and the connection is enabled.
'''Room: 00000000 does not exist for Property id: 00000'''
You are trying to update a room code which is not a valid Agoda room code. You can only update room codes which are available when you click on "Get Codes".
'''Cannot set Double rate because max occupancy is 1'''
Agoda must have the room set for single occupancy only and we are sending a double price. Either remove the double price or have Agoda set the room for a higher occupancy.
'''Cannot set double rate when maximum occupancy less than 2 '''
'''Cannot set full rate when maximum occupancy less than 3'''
Agoda must have the room set for double occupancy but Beds24 is sending a room price for more guests. Either set a double price in Beds24 remove the room prices or have Agoda set the room for a higher occupancy.
'''Cannot set full rate because max occupancy is 2'''
Agoda have the room set for a maximum of two people but Beds24 is sending a room price for more guests. Either set the max people for the room to two in Beds24 or have Agoda raise it to the same value as Beds24.
'''Cannot set Occupancy X rate because Max occupancy is Y '''
Agoda must have the room set for Y but Beds24 is sending a room price for more guests. Either reduce the occupancy level in Beds24 or have Agoda set the room for a higher occupancy.
'''Default rate: xxxx should be between xx and xxxx'''
Agoda expects the price to be within this range. Either correct the prices in Beds24 or remove the restriction from Agoda.
'''Please set full occupancy rate.'''
A full occupancy rate is a price for 3 or more guests. Double rooms do not use full occupancy rates. Agoda expects the room to hold 3 or more guests and is expecting a price for 3 or more people. A common cause it that you have set the room for an occupancy of 2 in Beds24 but for a higher occupancy in Agoda.
'''Price provided not sufficient for Max occupancy = X, rate missing: Full rate'''
Agoda expects the room to hold up to X guests and is expecting a price for up to X guests. Check that you have a price for the full occupancy. Another common cause it that you have set the room for a certain occupancy in Beds24 but for a higher occupancy in Agoda.
'''Full Rate should be greater than Double Rate'''
'''Rate x00.00 cannot less than Minimum Rate xxx.00.'''
Agoda has set a minimum price limit for this rate. Either ask Agoda to lower the limit or raise the price in Beds24 to be at least as high as the limit.
'''Rate x00.00 should be between xxx.00.
Agoda has set a price limit for this rate. Either ask Agoda to change or remove the limit or change the price in Beds24 to be between the prices shown by Agoda.
'''Max extrabed has not been set, You cannot set the extrabed rate.'''
You do not have an extrabed option in Agoda. Either remove the extrabed price in Beds24 or change your set up in Agoda.
'''Rate plan: 0 does not exist for Property id: 00000'''
You are trying to update a code which is not a valid Agoda rate plan. You can only update rate plans which are available when you click on "Get Codes".
You have added a number which is not a valid Agoda rate id into the field in the "Channels" tab of a rate/daily price.
*Scroll to Rate id and click 'get codes' ensure you select a valid code from the list.
*Open your rates (Channel Tab) and make sure the correct Agoda rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct Agoda rate id is selected from the 'get codes' list.
'''Requested currency: XXX does not match with Property currency: YYY '''
Check the Currency code entered in SETTINGS -> PROPERTIES -> DESCRIPTION -> CURRENCY CODE matches that entered in SETTINGS -> CHANNEL MANAGER -> AGODA.com -> CURRENCY.
==Disconnect==
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
*To completely disconnect the channel manager you might need to contact Agoda and ask them to disconnect you.
