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'''New properties need to be using Agodas YCS5 API. If you want to connect a property for the first time and you are on YCS4 please contact Agoda and have them upgrade you to YCS 5'''
== New connections using Agoda YCS5 API ==
====Beds24====*Enter your Agoda hotel id*Set the currency. If you are using different currencies on Agoda and on Beds24 you can use the price multiplie (see below) <embedvideo service="youtube">https://www.youtube.com/watch?v=5YO4r90JcpE&feature=youtu.be</embedvideo> Map Rooms:*Click on the "Get Code" link next to the room type id setting.*Choose the Agoda room id you want to map to each Beds24 room and click on it.*When the correct room id has copied to the room type id setting, click Save.[[Image:Expedia4.png|500px|link=]][[Media:Expedia4.png|view large]] Map Rates:*Click on the "Get Code" link next to the rate plan id setting.*Choose the Agoda standard rate for this room and click on it*When the correct rate plan id has copied to the rate plan id setting.*If applicable enter your extra bed price.*Click SAVE[[Image:Expedia5.png|500px|link=]][[Media:Expedia5.png|view large]] Activate:*Tick "Inventory", "Prices" and "'''Bookings"*Save[[Image:Expedia6.png|500px|link=]][[Media:Expedia6.png|view large]]'''
===Bookings===New Bookings are imported. Modifications and cancellations to bookings are also imported.
===Multiple Rates==='''Extras and Taxes'''
Multiple rates "Upsell Items" can not be created for each date, for example to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable pricesexported.
'''2If you have room types here and sell rooms individually at another channel or your own web site and want to sell them here as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual roooms]]. Multiple Rate Plan Ids'''
Agoda You can set up multiple rate plan ids use the this [[Combine_indivdual_properties_into_one_property_with_multiple_rooms|method]] if you have a property with one hotel ID and three rooms for each room, each with pre-defined booking conditionsexample on Booking. Beds24 can map com or Expedia but a different Beds24 rate or offer to Agoda hotel ID for each room on Agoda rate. If you do not have the appropriate rate plan ids you need to request Agoda to add them. Homes
*Click on the "Get the == What you will need ==The Agoda Room and Rate Codes .com hotel id code for this Property Code" link to view all mapping codes for this your property.This number can be seen near the top right side of the screen in Agoda
'''Multiple Rate Ids using Rates'''For Agoda Homes please send a connection request to [email protected] to set BEDS24 as the channel manager via Support Widget in the extranet.
Each ===Beds24 rate can be mapped to any valid ===*Enter your Agoda rate plan hotel id that is active and not derived or linked. On the CHANNEL tab of each Beds24 rate is a setting to enter an If you are using Agoda rate plan id.If this setting is left blank, Homes and have multiple rooms in the rate plan id defined in property set the Beds24 channel manager settings selector for Agoda will be used"Set Hotel ID per" = Room*Set the currency.If the you are using different currencies on Agoda and on Beds24 rate should be mapped to an alternative Agoda rate plan id, enter you can use the Agoda rate plan id here.price multiplier (see below)
<embedvideo service="youtube">https[[Image://www.youtubehotel-id-agoda.com/watch?vpng|500px|link=uaCa8sw2H1o&feature=youtu]][[Media:hotel-id-agoda.be</embedvideo>png|view large]]
[[Image:Expedia7.png|400px|link<embedvideo service=]][[Media"youtube">https:Expedia7//youtu.png|view large]]be/-SbeMMSk8wc</embedvideo>
If you have linked a rate to be used for other offers or rooms use the selector to choose the room you want to [[Image:map-room1.png|500px|link=]][[Media:map-room1.png|view large]]
<embedvideo service="youtube">httpsMap Rates://www.youtube.com/watch?v=YvUBLa2W028&feature=youtu.be</embedvideo>
'''Multiple Rate Ids using Offers or Daily Prices'''*Choose the price strategy your account is set to.*You have the option to set a price for an "Extra Bed" if this option is activated in Agoda.
Beds24 supports up <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Agoda do not allow single unit Agoda Homes to four price "offers" for each roomhave extra bed.Each of the four offers can be mapped to a different If you use Agoda rate plan id.This is particularly useful when mapping daily prices Homes you need to Agodaset Extra bed price = 0.
To define <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the Agoda rate plan id for each offer, separate the rate plan ids with colons"View Actual Data" Button to check which prices and availability will send. Prices that had already been set in HRS be overridden but cannot be removed.For example the following If no prices have are sent from Beds24 rate plan id setting will map offer 1 to rate plan id 11111, offer 2 to rate plan id 22222no availability is sent, offer 3 to rate plan id 33333 and offer 4 to rate plan id 44444:but the which originally was in HRS is displayed.
'''11111==Multiple Rates at Agoda==Agoda can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices. There are two options:22222:33333:4444'''
If offer '''1 is used . Derived (Child) Prices'''Agoda can auto calculate child rates from one master rate we send. Ask your Agoda rep to set this up.This option means you only for the need to send one rate from Beds24 booking page to Agoda and only offers 2,3 and 4 are used for Agoda leave will auto-calculate the first other rate plan id blank and start with a colonoptions.For example ''':22222:33333:44444'''
The settings for daily prices allow each daily price row to be assigned to a specific offer and therefore mappable to different Agoda rate plan ids'''2. Multiple Rate Plan Ids'''
If Examples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).*Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).*To convert the price of bookings imported from the channel add a Beds24 '''*''' AFTER the multiplier. '''*1.23*''' will divide the price should be sent to multiple Agoda rate plan ids, of the booking by 1.23.*For currency conversion you can also use currency conversion template variables. All currencies supported by the multiple rate plan ids booking page currency selector can be entered with a comma separating themused. For example **''''12345678,123456789*[CONVERT:IDR-EUR]'''will convert Indonesian Rupees to Euros.
This can be used to allow a daily price set to "Do not allow lower prices" to override multiple Agoda rate plan ids.== Maximum number accepted bookings ==If the comma separated rate plan ids By default all all available rooms are defined in the channel manager rate plan id setting and each individual Beds24 rate contains it's specific Agoda rate plan id, each rate will be mapped sent to it's rate plan id and daily prices will be mapped to all the specified rate plan ids, overactivated channels. In SETTINGS->CHANNEL MANAGER-riding >CHANNEL INVENTORY limit the rate price when appropriatenumber of accepted bookings for this channel.
For example a property code setting 123456*12[[Image:actualdata.34 will multiply all prices by 12.34 sent for hotel id 123456png|500px|link=]][[Media:actualdata.png|view large]]
<div style=*Tick "Inventory", "Prices" and "Bookings"display*Save[[Image:none">activate.png|500px|link=]]Migration[[Media:activate.png|view large]]
Hotel codes stay the same
room codes change
rate codesNew Bookings are imported. Modifications and cancellations to bookings are also imported.
dual mapping - we update both codes during Existing bookings are not automatically imported when the changeoverconnection is established and should be entered into Beds24 manually.
set different currency == Check Connection ==The connection is working if you are not receiving error messages and apply a multiplierthe display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.
1== Updates and Changes==Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Send Room Click on "Update " if you want to check there is no errorpush them through instantly.
2== Manage Bookings=====Different Invoice Templates ===If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function. Enter property ID in Maintenence and use AgodaGetMapping
3===Charge Virtual Credit Cards ===Virtual cards can be set to be auto charged at the date they become valid. When Mark is available sent GOTo use this option set "Auto Process Virtual Cards" = Yes
4. Mark needs Virtual cards can be set to set be auto charged at the codedate they become valid.
5. Go to SETTINGS-<div class="warning">CHANNEL MANAGER{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div>AGODA and refresh the page
6If you manually charge virtual credit cards please note that they can only be charged on the check-out date. Send another room update </div>
Any errors occuring during updates will be emailed '''API key is not authorised for Property id:xxxxx''' Please check if your Agoda hotel ID is entered correctly. If it is please contact Agoda and ask them to check if you with are connected to the error message as returned by AgodaBeds24. Below are common error messages and how to fix themcom channel manager.
no edit summary
[[Category:Channel Manager]]
[[Category:Error Messages from Channels]]
[[Category:Set up InstructionsTroubleshooting]]<div class="heading">Agoda and Agoda Homes</div> ''Synchronising Beds24.com This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AGODA and explains how the connection with Agodaor Agoda Homes works and how to set it up.com''
http://www.agoda.com
===General===
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
=== Capabilities ===
The connection will work for Agoda and AgodaHomes. [https://www.surveygizmo.com/s3/5166143/Beds24 Click here if you need an account with AgodaHomes].
*Beds24.com can export inventory.
*Beds24.com can export multiple rates.
*Importing cancellations can be disabled for individual bookings.
For details please [[Channel_Manager_Capabilities|click here]].
=== Limitations ===
*Only bookings made after the connection is established will be imported, existing bookings must be manually entered into Beds24 to block the dates.
=== What Before you will need =connect ==The Agoda'''Prices'''*We can only send availability if you have set up prices which are activated for this channel.com hotel id code This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for your propertychannels]]. This number *Beds24 can send a single (1 person), double (2 guests) and a room price which will be seen near applied for the top right side of maximum occupancy. You have the screen option to set a price for an "Extra Bed" if this option is activated in Agoda.*Agoda can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices and can auto calculate child rates. See chapter "Multiple Rates" below. *Agoda supports '''Per Occupancy Pricing''' **If you use Fixed Prices 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple prices with different occupancies can send on same rate plan. '''Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent.''' **If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. '''Extra person price will send.'''
<div class=== Set Up=======Agoda====Request a connection with Beds24 from "warning">{{#fas:exclamation-triangle}} Agodawill depreciate "Per Day Pricing" shortly. You may have a menu in your Agoda extranet to Please do this if not ask your Agoda rep. New properties need to be using Agodas YCS5 API If you are on YCS4 make sure you get upgraded to YCS5NOT choose "Per Day Pricing" any more. </div>
Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.
'''1. Derived PricesRooms and room types / Agoda Homes'''Agoda can auto calculate child rates from one master rate we send. Ask your Agoda rep to set this up.This option means you only need to send one rate from Beds24 to Agoda and Agoda will auto-calculate the other rate options.
== Set Up==
===Agoda===
Request a connection with Beds24 from Agoda. You may have a menu in your Agoda extranet to do this if not ask your Agoda rep.
Map Rooms:
*Select if your price model is "Per Day Pricing" or "Per Occupancy Pricing".
*Click on the "Get Code" link next to the room type id setting.
*Choose the Agoda room id you want to map to each Beds24 room and click on it.
*When the correct room id has copied to the room type id setting, click Save.
[[Image:map-room.png|500px|link=]]
[[Media:map-room.png|view large]]
*Click on the "Get Code" link next to the rate plan id setting.*Choose the Agoda standard rate for this room and click on it*When the correct rate plan id has copied to the rate plan id setting.*Click SAVE[[Image:channel_linkedmap-rate.png|400px500px|link=]][[Media:channel_linkedmap-rate.png|view large]]
Agoda can set up multiple rate plan ids for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 rate or offer to each Agoda rate. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].
If you do not have the appropriate rate ids you need to request Agoda to add them.
== Price Multiplier ==If you want to mark your prices up or down or need currency conversion you can add a multiplier to your prices, add a '''Same Price to Multiple Rate Plan Ids*'''followed by the multiplier number in the "Multiplier" field
=== Price Multiplier =Activate ==If *Before you want to add a multiplier to your activate the connection you can view the live availability and prices, for example because of a different currency to your Beds24 currency, add a * followed by that will be send using the multiplier number to your hotel Id"View actual data" button.
<div class="warning">{{#fas:exclamation-triangle}} If you receive error messages fyou will need to fix them immediately. The channel will reject all updates if there is an error. The "Common Error" section below gives information on common errors and how to fix them. </div>
== Existing connections using Agoda API 4 Notes == Note: For dorms Agoda will discontinue API version 4 shortly. All properties will be migrated. We will contact you when we are ready to migrate your property. If you need to make changes please send us expects only a support ticket. '''Capabilities'''*Beds24.com can export inventory.*Beds24.com can export rates.*Beds24.com can import bookings.*Beds24.com can import booking cancellations.*Importing cancellations can be disabled for individual bookings. For details please [[Channel_Manager_Capabilities|click here]] This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. '''Limitations'''*Your property must use the Agoda "Full Ocupancy" pricing model.*Only the default rate for each room can be updated.*Extra bed or Extra person prices are not supported.*Only bookings made after the connection is established will be imported, existing bookings must be manually entered into Beds24 to block the dates. '''What you will need''' The Agoda.com hotel id code for your property. This number can be seen near the top right side of the screen in Agoda The Agoda.com room id code for each room you want to synchronise. You can find the room ids in the Agoda extranet under ROOM CONTROL. The room ID is the number next to Room Type '''Agoda.com''' Agoda offers automatic channel manager access for some accounts. If you can not find this in your account you need to contact Agoda and ask to be connected to the Beds24.com channel manager. If you don't already have your room and hotel Id codes please ask your Agoda representative to supply them. '''Beds24.com''' Enter your hotel and room id codes and select the desired functions (Inventory, Prices and Bookings). '''Rates''' Only rates with the Agoda channel enabled will be exported. Single pricing can be exported from the rates "single" price value. Double pricing can be exported from the rates "and not a double" price value. Room pricing can be exported from the rates "room" or "export" price value. Rates can have a multiplier applied to prices if the Agoda currency is different to the Beds24 currency. The multiplier is defined by adding a "*" symbol followed by the multiplier to the property code, for example '''123456*1.234''' means the property code is 123456 and the price multiplier is 1.234 The optional Extra Bed Price can be set per room in the channel manager settings. If it is greater than zero it will be sent to Agoda as the Extra Bed Price on all dates. If it is zero it will be ignored and you can set the extra bed price directly in the Agoda extranet. A price multiplier, if used, will also be applied to the extra bed price. '''Price Rows''' Daily price rows can be set to send as either single, double or room occupancy prices. Select the appropriate value in the Booking Rules >> Daily Prices menu. '''Bookings''' Bookings are only imported if the booked room has Booking Imports enabled
Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”.
==Common Errors==
Any errors occuring during updates will be emailed to you with the error message as returned by Agoda. Below are common error messages and how to fix them.
'''Authentication failed. Invalid authentication /Invalid Property id or User not have permission to access Hotel.'''
Please check if your codes are entered correctly. If they are please contact Agoda and ask them to check if you are connected to the Beds24.com channel manager.
'''Please set extrabed rate'''
Agoda expects a price for an extra bed. Please log into your Agoda account and set the extrabed price there.
'''Property id: 00000 has not been migrated yet'''
You need to complete your profile creation and self self activation in the Agoda extranet before you map your rooms and rates.
'''Rate: for ratePlanId: 123456 which is out of stay start/end period: (201X-XX-XX/201X-XX-XX) has not been set'''
The rate has a start and/or end date in Agoda. Prices sent for any dates outside this range will cause this error. Either adjust your prices in Beds24 or in Agoda.
'''Invalid room type please check your room type ID'''
Please check your room type ids are correct and the connection is enabled.
'''Room: 00000000 does not exist for Property id: 00000'''
You are trying to update a room code which is not a valid Agoda room code. You can only update room codes which are available when you click on "Get Codes".
'''Cannot set Double rate because max occupancy is 1'''
Agoda must have the room set for single occupancy only and we are sending a double price. Either remove the double price or have Agoda set the room for a higher occupancy.
'''Cannot set double rate when maximum occupancy less than 2 '''
'''Cannot set full rate when maximum occupancy less than 3'''
Agoda must have the room set for double occupancy but Beds24 is sending a room price for more guests. Either set a double price in Beds24 remove the room prices or have Agoda set the room for a higher occupancy.
'''Cannot set full rate because max occupancy is 2'''
Agoda have the room set for a maximum of two people but Beds24 is sending a room price for more guests. Either set the max people for the room to two in Beds24 or have Agoda raise it to the same value as Beds24.
'''Cannot set Occupancy X rate because Max occupancy is Y '''
Agoda must have the room set for Y but Beds24 is sending a room price for more guests. Either reduce the occupancy level in Beds24 or have Agoda set the room for a higher occupancy.
'''Default rate: xxxx should be between xx and xxxx'''
Agoda expects the price to be within this range. Either correct the prices in Beds24 or remove the restriction from Agoda.
'''Please set full occupancy rate.'''
A full occupancy rate is a price for 3 or more guests. Double rooms do not use full occupancy rates. Agoda expects the room to hold 3 or more guests and is expecting a price for 3 or more people. A common cause it that you have set the room for an occupancy of 2 in Beds24 but for a higher occupancy in Agoda.
'''Price provided not sufficient for Max occupancy = X, rate missing: Full rate'''
Agoda expects the room to hold up to X guests and is expecting a price for up to X guests. Check that you have a price for the full occupancy. Another common cause it that you have set the room for a certain occupancy in Beds24 but for a higher occupancy in Agoda.
'''Full Rate should be greater than Double Rate'''
'''Rate x00.00 cannot less than Minimum Rate xxx.00.'''
Agoda has set a minimum price limit for this rate. Either ask Agoda to lower the limit or raise the price in Beds24 to be at least as high as the limit.
'''Rate x00.00 should be between xxx.00.
Agoda has set a price limit for this rate. Either ask Agoda to change or remove the limit or change the price in Beds24 to be between the prices shown by Agoda.
'''Max extrabed has not been set, You cannot set the extrabed rate.'''
You do not have an extrabed option in Agoda. Either remove the extrabed price in Beds24 or change your set up in Agoda.
'''Rate plan: 0 does not exist for Property id: 00000'''
You are trying to update a code which is not a valid Agoda rate plan. You can only update rate plans which are available when you click on "Get Codes".
You have added a number which is not a valid Agoda rate id into the field in the "Channels" tab of a rate/daily price.
*Scroll to Rate id and click 'get codes' ensure you select a valid code from the list.
*Open your rates (Channel Tab) and make sure the correct Agoda rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct Agoda rate id is selected from the 'get codes' list.
'''Requested currency: XXX does not match with Property currency: YYY '''
Check the Currency code entered in SETTINGS -> PROPERTIES -> DESCRIPTION -> CURRENCY CODE matches that entered in SETTINGS -> CHANNEL MANAGER -> AGODA.com -> CURRENCY.
==Disconnect==
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
*To completely disconnect the channel manager you might need to contact Agoda and ask them to disconnect you.
