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You If you are not logged into an Airbnb account you will then see this screen:
irbnb Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket.
[[Category:Channel Manager]]
[[Category:Airbnb]]
[[Category:Messaging]]
[[Category:Error Messages from Channels]]
[[Category:Set up Instructions]]
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB and explains how the XML connection with AIRBNB works and how to set it up.
If you want to import a listing from Airbnb [[Airbnb:_Import_listings_from_Airbnb|click here.]].
==General==
To initiate the connection click on the "Connect to Airbnb" button.
[[ImageFile:airbnbxml_connectConnect_your_Airbnb_Account.pngmp4|450px|link=]][[Media:airbnbxml_connect.png|view large640px]]
[[Image:airbnbxml_create_account_de.png|450px|link=]]
[[Media:airbnbxml_create_account_de.png|view large]]
Log into the Airbnb account you want to connect. The final authorization page looks like this: [[Image:airbnbxml1.jpg|450px|link=]][[Media:airbnbxml1.jpg|view large]] Once you are connected the "Connect to Airbnb" button is replaced with a "View Listings in Account" button and you will see a line like this [[Image:airbnbxml_connected.png|450px|link=]][[Media:airbnbxml_connected.png|view large]] showing the Airbnb account number you are connected to. If you have multiple properties you will need to do the authorization for each propertythen continue.
==Sending Data to Airbnb==
By default the payout amount is imported into the "Invoice" tab of new bookings. After you have chosen your sync option you can change this option in SETTINGS-CHANNEL MANAGER "Invoice" = Booking Amount if you want to import the amount the guest pays. If you use this option the lodging amount and cleaning fee will be shown separately.
[[File:Sync_availability_prices_and_bookings_with_Airbnb.mp4|640px]]
[[File:Full_content_sync_with_Airbnb.mp4|640px]]
==== If you don’t have existing listings on Airbnb====
*Enquiries/Requests - if you receive a message from a potential guest enquiring Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you import enquiries you should set "Bookings with Request Status to "Do not block the room" in {{#fas:cog}} (SETTINGS) >PROPERTIES > BOOKING RULES so the room does not get blocked in Airbnb. If you block the room Airbnb will lock it. In this case the enquiry will be imported with the status "Cancelled" so it can convert to a confirmed booking.
You can view all messages from the "API Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. You and your guests will see the messages in Airbnb.
== Troubleshooting and common errors ==
'''"Not Processed"
'''Listing was published into the wrong Airbnb Account'''
Click on "View listings in account" and then add &allowdisconnect to the end of the URL in your browser and hit the enter key to refresh the page, it will now show the Disconnect button and allow you to disconnect.
'''Listing shows as "Importing" in the Airbnb Extranet '''
Beds24 sent the data but it is stuck at Airbnb. Try the following:
1. Go to SETTINGS > CHANNEL MANAGER >AIRBNB
2. Click on "View Lisitngs"
3. Stop the sync
4. Go back to SETTINGS > CHANNEL MANAGER >AIRBNB
5. Refresh the page then connect again
6. Wait a bit and then check the "Connection status"
If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.
'''Airbnb Account disconnects in Beds24'''
It seems you have an issue with your “Booking settings” in your Airbnb account. Please log in to your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place
'''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing'''
Check the country under which you have registered your Airbnb account is the same as the country your property is in. Check your settings for "Latitude" and "Longitude" are correct and match the address you have given.
'''Sorry, please contact support if you need to change the market of your listing.'''
Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. If required, correct your data and then click "Update Airbnb". If the error message persists contact Airbnb support. Give them the error message, your coordinates and your address and ask them to fix the problem at their end.
'''ServiceInvalidRequestException: You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.'''
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.
'''Your listing has been temporarily paused and can't be turned on until you reactivate it. '''
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.
'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.'''
Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate which meets Airbnb's requirements.
'''"The listing is subject to city registration. Please submit an application or input existing registration details"'''
Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 (SETTINGS > CHANNEL MANAGER PROPERTIES > PROPERTY CONTENT > PERMIT DESCRIPTION "Permit ID").
'''There was an error processing the request. Hosting model validation error'''
'''Smart Pricing was not deactivated before connecting'''
If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.
'''No "Update Airbnb" button'''
If you do not see an "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.
'''Access denied to Airbnb'''
Airbnb's server is currently unavailable. Try again later.
'''Please select a consistent property type and property group.'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.
'''Please specify the property and listing type'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.
==Content==
BEDROOM
BEDROOM_ENSUITE
BEDROOM_LIVING_SLEEPING_COMBO
