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'''Airbnb Account disconnects in Beds24''' Check if you are connecting the same Airbnb account to two Beds24 accounts. One Airbnb account can be connected to more than one Beds24 account but if you disconnect the connection in one Beds24 account Airbnb will also disconnect all Beds24 accounts.BEDROOM BED_DOUBLE BED_CRIB
'''Sorry, we cannot activate your listing.''' It seems you have an issue with your “Booking settings” in your Airbnb account. Please log in to your Airbnb account Example: The property has 2 bathrooms one full and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-placeone half
'''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing''' Check the country under which you have registered your Airbnb account is the same as the country your property is in. Check your settings for "Latitude" and "Longitude" are correct and match the address you have given. '''Sorry, please contact support if you need to change the market of your listing.''' Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb". If required, correct your data and then click "Update Airbnb". If the error message persists contact Airbnb support. Give them the error message, your coordinates and your address and ask them to fix the problem at their end. '''ServiceInvalidRequestException: You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.''' Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist. '''Your listing has been temporarily paused and can't be turned on until you reactivate it. ''' If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help. '''The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues.''' Your listings is in an area for which Airbnb does not allow the use of the API connection. Contact Airbnb support and ask them to fill out the "Market Clearance Requests for Policy Form". This will the go the the department which can lift the restriction. '''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$''' Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate of at least 9€. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate. '''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.''' Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate which meets Airbnb's requirements. '''"The listing is subject to city registration. Please submit an application or input existing registration details"''' Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID"). '''There was an error processing the request. Hosting model validation error''' For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method. '''Listing is classified not suitable for children''' Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children. '''You have reached your Airbnb access quota''' Wait ten minutes and then try again. If it continues repeatedly let us know. '''Too many redirects''' Most likely you are using external pictures which do not link directly to your pictures or which redirect to another page. Using links to their storage place is not possible. You need to use direct links to your pictures. '''document_uri has already been taken.''' You see this error if you have previously connected the room to another Airbnb account. Log into this Airbnb account and stop the sync for this listing. If you can not do this send us a support ticket asking us to delete the URI from the endpoint. '''Expired Token''' Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24. '''The document has no document element''' Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24. '''Your listings are almost ready''' If after some time you still see "Your listings are almost ready" after clicking Beds24 Channel Manager Sync" in Airbnb and see "In progress" on the "Listings" page check that "Publish = Yes is set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. '''Listing failed to import''' Click on "Disconnect" then click on "Delete from Airbnb". Fix content errors. Then go back an publish the listing again. '''You do not have permission to access this resource''' This listing is not in the connected Airbnb account. Send us a support ticket. '''Smart Pricing was not deactivated before connecting''' If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile. '''No "Update Airbnb" button''' If you do not see an "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button. '''Access denied to Airbnb''' Airbnb's server is currently unavailable. Try again later. '''Please select a consistent property type and property group.''' Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type. '''Please specify the property and listing type''' Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type. = All feature codes =You can also manually add bedrooms and bathrooms and amenities typing the feature codes exactly as listed below into the "Features" field. Example: One bedroom with a double bed and a crib BEDROOM BED_DOUBLE BED_CRIB Example: The property has 2 bathrooms one full and one half BATHROOM_FULL BATHROOM_HALF
Example: A property has a kitchen, television and internet KITCHEN TELEVISION INTERNET
no edit summary
Go to S{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT or click on the "Edit specific content for Airbnb" link to check and customise specific content for Airbnb.
= Troubleshooting and common errors =All feature codes '''"Not Processed" == Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent You can also manually add bedrooms and bathrooms and then click "Update status". If amenities typing the problem persists after a couple of hours notify us via a support ticket. '''Listing shows feature codes exactly as "Importing" in the Airbnb Extranet ''' Beds24 sent the data but it is stuck at Airbnb. Try listed below into the following: 1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING 2. Click on "DisconnectFeatures" 4. Refresh the page then connect again 5. Wait a bit and then check the "Connection status" If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do sofield.
Example: One bedroom with a double bed and a crib
Add feature codes one for each feature separated by spaces.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes and there are also Airbnb specific features which can be manually added in the "features" settings. These feature codes are supported:
FLAT_SMOOTH_PATHWAY_TO_FRONT_DOOR
= Troubleshooting and common errors =
'''"Not Processed"
Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket.
'''Listing shows as "Importing" in the Airbnb Extranet '''
Beds24 sent the data but it is stuck at Airbnb. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING
2. Click on "Disconnect"
4. Refresh the page then connect again
5. Wait a bit and then check the "Connection status"
If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.
'''Airbnb Account disconnects in Beds24'''
Check if you are connecting the same Airbnb account to two Beds24 accounts. One Airbnb account can be connected to more than one Beds24 account but if you disconnect the connection in one Beds24 account Airbnb will also disconnect all Beds24 accounts.
'''Sorry, we cannot activate your listing.'''
It seems you have an issue with your “Booking settings” in your Airbnb account. Please log in to your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place
'''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing'''
Check the country under which you have registered your Airbnb account is the same as the country your property is in. Check your settings for "Latitude" and "Longitude" are correct and match the address you have given.
'''Sorry, please contact support if you need to change the market of your listing.'''
Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb". If required, correct your data and then click "Update Airbnb". If the error message persists contact Airbnb support. Give them the error message, your coordinates and your address and ask them to fix the problem at their end.
'''ServiceInvalidRequestException: You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.'''
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.
'''Your listing has been temporarily paused and can't be turned on until you reactivate it. '''
If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help.
'''The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues.'''
Your listings is in an area for which Airbnb does not allow the use of the API connection. Contact Airbnb support and ask them to fill out the "Market Clearance Requests for Policy Form". This will the go the the department which can lift the restriction.
'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$'''
Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate of at least 9€.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.
'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.'''
Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate which meets Airbnb's requirements.
'''"The listing is subject to city registration. Please submit an application or input existing registration details"'''
Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID").
'''There was an error processing the request. Hosting model validation error'''
For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method.
'''Listing is classified not suitable for children'''
Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children.
'''You have reached your Airbnb access quota'''
Wait ten minutes and then try again. If it continues repeatedly let us know.
'''Too many redirects'''
Most likely you are using external pictures which do not link directly to your pictures or which redirect to another page. Using links to their storage place is not possible. You need to use direct links to your pictures.
'''document_uri has already been taken.'''
You see this error if you have previously connected the room to another Airbnb account. Log into this Airbnb account and stop the sync for this listing. If you can not do this send us a support ticket asking us to delete the URI from the endpoint.
'''Expired Token'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.
'''The document has no document element'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.
'''Your listings are almost ready'''
If after some time you still see "Your listings are almost ready" after clicking Beds24 Channel Manager Sync" in Airbnb and see "In progress" on the "Listings" page check that "Publish = Yes is set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.
'''Listing failed to import'''
Click on "Disconnect" then click on "Delete from Airbnb". Fix content errors. Then go back an publish the listing again.
'''You do not have permission to access this resource'''
This listing is not in the connected Airbnb account. Send us a support ticket.
'''Smart Pricing was not deactivated before connecting'''
If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.
'''No "Update Airbnb" button'''
If you do not see an "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.
'''Access denied to Airbnb'''
Airbnb's server is currently unavailable. Try again later.
'''Please select a consistent property type and property group.'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.
'''Please specify the property and listing type'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.
