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'Airbnb will only accept any listing which comply to local laws. Ensure you comply with any permitting, zoning, safety, and health regulations, inform yourself about any local taxes or business license requirements or other regulations that may apply.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Rate plans are an Airbnb beta function. Contact us via a support ticket if you want to use rate plans. <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> ""'''Rate plans"" ''' are the pricing model of choice if you want
*Security depositYou can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT.
== Check-in ==
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONENT you can set 'Check-in start', 'Check-in end' and 'Check-out end'.
Choose 6:00 if your check-in is flexible.If you want to
If your *send different times to Airbnb than to other channels*send 25 for check-in starts at a certain time and the end is *send 25 or 26 for check-out*offer flexible set 'Checkcheck-in end' to the same time or earlier than 'Check you can add this in SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]]. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb requires at least two hours between check-in start'. This will work with all times except for 01:00 and 02:00 check-in the morningend.
== All feature codes ==
KITCHEN==Amenities==AIR_CONDITIONING BEACH_ESSENTIALS
INTERNETBALCONY
TVCLEANING_PRODUCTS
TOILETRIESCLOSET
SHAMPOOCLOTHES_DRYINGRACK
LINENS (if all of TOILETRIES, SHAMPOO and LINENS are used, this sends as "Essentials")CO_DETECTOR
HEATINGCONDITIONER
AIR_CONDITIONINGDRYER
WASHERELEVATOR
DRYEREXTRA_PILLOWS_BLANKETS
COFFEE_MAKER EV_CHARGER
DISHES_UTENSILSFAN_PORTABLE
SPICES (if both SPICES and DISHES_UTENSILS are used, this sends as "Cooking Basics") DISHWASHER FIRE_EXTINGUISHER
OVEN FIRE_PIT
STOVE FIREPLACE
REFRIGERATOR FIRST_AID_KIT
BALCONY GAMES
ETHERNET==Kitchen==KITCHEN KITCHEN_OUTDOOR BAKING_SHEET BLENDER COFFEE
CABLECOFFEE_MAKER
BREAKFAST_INCLUDEDCOOKING_BASICS (is sent if both "DISHES_UTENSILS" and "SPICES" is selected)
PETS_CONSIDEREDDISHES_UTENSILS (is sent in combination with "SPICES" as "Cooking Basics")
ADULTS_ONLYDISHWASHER
CHILDREN_NOT_ALLOWEDFREEZER
INFANTS_NOT_ALLOWEDGLASSES_WINE
EVENTS_ALLOWEDKETTLE
SMOKING_ALLOWEDOVEN
FIREPLACESTOVE
DOORBELLREFRIGERATOR
DOORMANREFRIGERATOR_MINI
RECEPTION_24HOURRICE_MAKER
HANGERSSPICES (is sent in combination with "DISHES_UTENSILS" as "Cooking Basics")
FIRE_EXTINGUISHERTOASTER
FIRST_AID_KIT==Location==BEACH_FRONT
LAPTOP_FRIENDLYLAKE (lake access in Airbnb)
SAFETY_CARDSKI_IN
HOT_TUBSKI_OUT
GYMWATER_VIEW
SMOKE_DETECTOR==Pets==PETS_CONSIDERED
CO_DETECTOR==Pool & Wellness==GYM
IRON_BOARD==Services==DOORBELL DOORMAN RECEPTION_24HOUR
HAIR_DRYERLUGGAGE_DROPOFF
BEACH_FRONT CLEANING_BEFORE_CHECKOUT
LAKE BICYCLE_RENTAL
WATER_VIEW ==Sports==BOAT_SLIP
SKI_IN FITNESS_CENTER (for exercise equipment)
SKI_OUT KAYAK_CANOE
LONG_TERM_RENTER BED_AIR MATTRESSTABLE_TENNIS
BED_BUNK==Suitability==ADULTS_ONLY
BED_CRIB CHILDREN_NOT_ALLOWED
BED_COUCHEVENTS_ALLOWED
BED_DOUBLEINFANTS_NOT_ALLOWED
BED_FLOOR_MATTRESSLAPTOP_FRIENDLY
BED_FUTONLONG_TERM_RENTERS
BED_HAMMOCKSMOKING_ALLOWED
BED_KING==Accessibility==PARKING_DISABLED STEP_FREE_ACCESS_BATHROOM
BED_QUEENGRAB_RAILS_IN_SHOWER
BED_SINGLEGRAB_RAILS_IN_TOILET ROLLIN_SHOWER
BED_SOFASHOWER_CHAIR
BED_TODDLERWIDE_DOORWAY_BATHROOM
BED_WATERTUB_WITH_SHOWER_BENCH
BEDROOMWIDE_CLEARANCE_TO_SHOWER_AND_TOILET
BEDROOM_LIVING_SLEEPING_COMBOSTEP_FEE_ACCESS_BEDROOM
BEDROOM_OTHER_SLEEPING_AREAWIDE_DOORWAY_BEDROOM
EXTRA_PILLOWS_BLANKETSSINGLE_LEVEL_HOME
BATHROOMCOMMON_SPACE_STEP_FREE_ACCESS
BATHROOM_FULLCOMMON_SPACE_WIDE_DOORWAY
BATHROOM_HALFHOME_STEP_FREE_ACCESS
WATER_HOTPATH_TO_ENTRANCE_LIT_AT_NIGHT
LIVING_ROOMHOME_WIDE_DOORWAY
ROOM_DARKENING_SHADES FLAT_SMOOTH_PATHWAY_TO_FRONT_DOOR
BEACH_ESSENTIALS
PARKING_DISABLED
EV_CHARGER
STAIR_GATES
LUGGAGE_DROPOFF ==Bedroom==BEDROOM
CLEANING_BEFORE_CHECKOUT BEDROOM_ENSUITE
STEP_FREE_ACCESS_BATHROOM BEDROOM_LIVING_SLEEPING_COMBO
GRAB_RAILS_IN_SHOWERBEDROOM_OTHER_SLEEPING_AREA
GRAB_RAILS_IN_TOILET BED_AIR MATTRESS
ACCESSIBLE_HEIGHT_TOILET BED_BUNK
ROLLIN_SHOWER BED_CRIB
SHOWER_CHAIR BED_COUCH
WIDE_DOORWAY_BATHROOM BED_DOUBLE
TUB_WITH_SHOWER_BENCH BED_FLOOR_MATTRESS
WIDE_CLEARANCE_TO_SHOWER_AND_TOILET BED_FUTON
HANDHELD_SHOWER_HEAD BED_HAMMOCK
STEP_FEE_ACCESS_BEDROOM BED_KING
WIDE_CLEARANCE_TO_BED BED_QUEEN
WIDE_DOORWAY_BEDROOM BED_SINGLE
ACCESSIBLE_HEIGHT_BED BED_SOFA
SINGLE_LEVEL_HOME BED_TODDLER
COMMON_SPACE_STEP_FREE_ACCESS ==Bathroom==BATHROOM
COMMON_SPACE_WIDE_DOORWAY BATHROOM_FULL
WIDE_HALLWAY_CLEARANCE BATHROOM_HALF
HOME_STEP_FREE_ACCESS BATH_BIDET
PATH_TO_ENTRANCE_LIT_AT_NIGHT HOME_WIDE_DOORWAY FLAT_SMOOTH_PATHWAY_TO_FRONT_DOORBATH_SHOWER_RAIN
= Limitations =
*You can only connect listings which are live on Airbnb.
*Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis.
*If you do not have daily prices or rates in which "Airbnb" is activated in the "Channels" tab the "Base Price" (Rack Rate) will be used up to a year in advance.
*Smart Pricing is not available for API connected listings.
*Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.*Airbnb does not allow Co-hosts the use of their API connection. Airbnb recommend you switch to [https://www.airbnb.co.uk/help/article/970/hosting-teams-an-introduction hosting teams] instead.
=Before you connect=
==Prices==
*We can only send availability if you have set up prices which are activated for Airbnb under "Channels" in the Daily Prices or Rates.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Airbnb requires a "Base Price" (Rack Rate) which you can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Make sure you are prepared to accept a booking for the "Base Price. If you do not have daily prices or rates which are activated for channel management or rates in which "Airbnb" is activated the rack rate will be used up to a year in advance.
*In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set rules for dates with no price. If you require minimum stays we recommend you set this to the default "Close the Room" because we can not send minimum stays to the Base Price.
*You can set a multiplier to mark your price up or down.
==Bookings and Requests==
Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice".
By changes or updates of an existing booking, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.
The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.
==Properties, rooms and room types ==
A listing in Airbnb is a room in Beds24.
Our Airbnb connection supports room types with a quantity of more than one. If you want to send a quantity of more than one you can not use "House or Villa or Cottage" as property type.
The name sent is:
==Local legal requirements==
[https://www.airbnb.com/help/article/1386/responsible-hosting-in-japan Japan], [https://www.airbnb.com/help/article/1385/responsible-hosting-in-portugal Portugal] , [https://www.airbnb.com/help/article/1388/responsible-hosting-in-spain Spain], [https://www.airbnb.com/help/article/1383/responsible-hosting-in-france France], [https://www.airbnb.de/help/article/1391/responsible-hosting-in-germany Germany]
For other regions please check the Airbnb help pages.
=Set the connection up=
Press SAVE.
'''Step 1 2 - Check which prices will send '''
Click on the "Actual Data" link to check which prices and availability will send. If you see no prices or no availability in the list check your have prices which are activated for Airbnb.
'''Step 23: Select your sync type'''
With sync type '''Prices and Availability''' Beds24 will only update your prices (including taxes and fees) and availability and import bookings. If you want to change your descriptions or pictures you do this in Airbnb.
With sync type '''Everything''' your also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb.
If you want to sync everything your listing needs to meet Airbnbs requirements. If you see a red button "Fix Content Errors" your listing does not meet Airbnb requirements. Click on the button. Any settings which do not meet Airbnb requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Always go to "View Content" to check what will send to Airbnb before selecting '''Everything'''.
'''Step 34: Connect'''
Click "Connect" and select the corresponding listing to this room to make the connection.
If you have changed the sync type to "Everything" you need to press SAVE before connecting.
'''Step 45: Check that the connection is working properly''' Allow a bit of time for Airbnb do process the data you have sent then click on "Update Status".
#Click on "View actual data and check the prices you see there are as you expect#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket. #Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.
'''Step 56: Import upcoming bookings'''
Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the button to get to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT.
'''Step 2 3 - Check which prices will send'''
Click on the "Actual Data" link to check which prices and availability will send. If you see no prices or no availability in the list check your have prices which are activated for Airbnb.
'''Step 34: Export to Airbnb'''
When your content meets Airbnbs requirements you can click "Export'''.
'''Step 45: Check that the connection is working properly''' Allow a bit of time for Airbnb do process the data you have sent then click on "Update Status".
#Click on "View actual data and check the prices you see there are as you expect#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket. #Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.
[[File:Create_a_new_listing_on_Airbnb.mp4|640px]]
=Change the Sync Type=
If you want to change the sync type you need to:
'''Step 1 - Disconnect '''
Click on "DisconnctDisconnect"
'''Step 2 - Change sync type'''
Change to the other sync type and SAVE.
'''Step 3 - Reconnect'''
Click on "Connect" and select the corresponding listing to this room to make the connection.
The "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Rates will send.
<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> Beds24 sends the price for max. 16 guests. If your property accommodates more than 16 guests use "Per Day" pricing with an extra person price.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations with Airbnbs multi calendar Airbnb can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. If you want to check prices on Airbnb please start a booking for your listing.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations at Airbnb if there is a change to the number of guests, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.
The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.
===Rate Plans===
*to offer a refundable and a non-refundable option and
**set prices for refundable and non-refundable instead of Airbnbs fixed discount option
If you apply fees or taxes you need to send them from Beds24.
*Cleaning fee
Other fees supported by Airbnb can be sent as CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. If you apply a linen fee Airbnb will add this to the cleaning fee.
*PETFEE 45 (for example)
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee and Security deposit. If you want to over ride this, then use a CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT.
1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]
2. To send Auto Action Emails via messaging set "Send Message" on on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Airbnb does not support HTML. You have the option to add a plain text message for this purpose.
If you provide '''"Essentials"''' you will need to tick "linens", towels and "toiletries".
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have "Accessability" amenities Airbnb requires you to provide a picture for each amenity which they review. You can add these amenities and the pictures in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT under "Custom".
You will find a list all all "Accessability" amenities below under "All Feature Codes".
You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.
*Listings with photos containing contact information (email addresses / phone numbers) will be rejected.
<div class="warning">{{#fas:exclamation-triangle}} Airbnb requires Captions. If you change pictures make sure you change /add the caption in (SETTINGS) BOOKING ENGINE > PICTURES so Airbnb recognizes the new picture.</div> == Check-in / Check-oit ==In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT you can set 'Check-in start', 'Check-in end' and 'Check-out end'.
==House Rules and Children==
If you do not allow children and/or infants Airbnb requires a textual explanation. You can add this in
SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].
For house rules you can optionally add a textual description. The house rules plus (if you want to send) their descriptions can be entered in SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom".
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT or click on the "Edit specific content for Airbnb" link to check and customize. specific content for Airbnb.
You can also manually add bedrooms and bathrooms and amenities typing the feature codes exactly as listed below into the "Features" field.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes and there are also Airbnb specific features which can be manually added in the "features" settings. These feature codes are supported:
GARDEN
GRILL GRILL_EQUIPMENT HAIR_DRYER HAMMOCK HANGERS HEATING IRON_BOARD LINENS (if all of TOILETRIES, TOWELS and LINENS are used, this sends as "Essentials") LIVING_ROOM MOSQUITO_NET OUTDOOR_FURNITURE (for outdoor seating)
PARKING
PARKING_PAID
PARKING_POSSIBLE
PIANO
POOL_TABLE
PRIVATE_ENTRANCE
ROOM_DARKENING_SHADES
TOILETRIES (body soap)
SAFETY_CARD
SHAMPOO
SHOWER_GEL
SMOKE_DETECTOR
SOAP
STEREO
TOWELS
TRASH_COMPACTER
WASHER
WATER_HOT
==Business==
==Entertainment==
TV
CABLE
VIDEO_GAMES
==Food and Drink==
BREAKFAST_INCLUDED
==Internet==
ETHERNET
INTERNET
WIFI
WIFI_POCKET
POOL
POOL_PRIVATE
==Family==
CHANGING_TABLE
PACK_N_PLAY_TRAVEL_CRIB
FIREPLACE_GUARD
OUTLET_COVERS
TABLE_CORNER_GUARDS
BABYSITTER_RECOMMENDATIONS
= Troubleshooting and common errors =
5. Wait a bit and then check the "Connection status"
If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.
'''Sorry, we cannot activate your listing.'''
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.
If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No.
'''Your listing has been temporarily paused and can't be turned on until you reactivate it. '''
Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate which meets Airbnb's requirements.
'''"The listing is subject to city registration. Please submit an application or input existing registration details"'''
Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID").
'''Airbnb account is not connected, please connect account'''
Log into your Airbnb account
'''Not enough beds for person capacity'''
Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > FEATURES and click on 'edit Bedroom' tab, select the appropriate room/bedroom configuration for your listing.
'''Not enough beds in room configurations'''
You do not have the appropriate bed configuration for the number of people you have selected in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > Max Guests. Scroll to FEATURES and click 'edit Bedroom' and select the appropriate number of bedrooms/beds for your guests.
'''Sorry, we can't add that amenity right now. Please try again later.'''
This was a transient error caused by an update to the Airbnb amenities data format. The error message should not repeat but if you continue to receive error emails, then please create a SUPPORT ticket.
'''Please make sure a photo has been uploaded before adding accessibility amenity. If the previous review rejects your photos, you need to upload a new photo'''
You are trying to send an accessibility amenity but do not provide a picture for this amenity. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT where you can add the accessibility amenity with a picture in "Custom". Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for further instructions.
'''All caps isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to be ALL Caps. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS
'''Emojis/Special Characters isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to have emojis or special characters. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS
'''Calendar will not Load, it will only show a loading spinner wheel.'''
Please check that you have prices set and they are sending to AirBnb, have a look under
{{#fas:cog}} (SETTINGS) > Channel Manager > AirBnB > Mapping, and click on "Price Data" to check if prices are being sent to AirBnb.
