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Airbnb Mapping

3,820 bytes added, 09:54, 26 September 2022
= Limitations =
*You can only connect listings which are live on Airbnb.
*Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis.
*If you do not have daily prices or rates in which "Airbnb" is activated in the "Channels" tab the "Base Price" (Rack Rate) will be used up to a year in advance.
=Before you connect=
==Prices==
*We can only send availability if you have set up prices which are activated for Airbnb under "Channels" in the Daily Prices or Rates.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Airbnb requires a "Base Price" (Rack Rate) which you can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Make sure you are prepared to accept a booking for the "Base Price. If you do not have daily prices or rates which are activated for channel management or rates in which "Airbnb" is activated the rack rate will be used up to a year in advance.
*In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set rules for dates with no price. If you require minimum stays we recommend you set this to the default "Close the Room" because we can not send minimum stays to the Base Price.
*You can set a multiplier to mark your price up or down.
==Bookings and Requests==
Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice".
 
By changes or updates of an existing booking, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.
 
The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.
==Properties, rooms and room types ==
A listing in Airbnb is a room in Beds24.
Our Airbnb connection supports room types with a quantity of more than one. If you want to send a quantity of more than one you can not use "House or Villa or Cottage" as property type.
The name sent is:
==Local legal requirements==
'Airbnb will only accept any listing which comply to local laws. Ensure you comply with any permitting, zoning, safety, and health regulations, inform yourself about any local taxes or business license requirements or other regulations that may apply.
[https://www.airbnb.com/help/article/1386/responsible-hosting-in-japan Japan], [https://www.airbnb.com/help/article/1385/responsible-hosting-in-portugal Portugal] , [https://www.airbnb.com/help/article/1388/responsible-hosting-in-spain Spain], [https://www.airbnb.com/help/article/1383/responsible-hosting-in-france France], [https://www.airbnb.de/help/article/1391/responsible-hosting-in-germany Germany]
For other regions please check the Airbnb help pages.
=Set the connection up=
With sync type '''Prices and Availability''' Beds24 will only update your prices (including taxes and fees) and availability and import bookings. If you want to change your descriptions or pictures you do this in Airbnb.
With sync type '''Everything''' your also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb.
If you want to sync everything your listing needs to meet Airbnbs requirements. If you see a red button "Fix Content Errors" your listing does not meet Airbnb requirements. Click on the button. Any settings which do not meet Airbnb requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.
=Change the Sync Type=
If you want to change the sync type you need to:
'''Step 1 - Disconnect '''
Click on "DisconnctDisconnect
'''Step 2 - Change sync type'''
Change to the other sync type and SAVE.
'''Step 3 - Reconnect'''
Click on "Connect" and select the corresponding listing to this room to make the connection.
The "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Rates will send.
 
<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> Beds24 sends the price for max. 16 guests. If your property accommodates more than 16 guests use "Per Day" pricing with an extra person price.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations with Airbnbs multi calendar Airbnb can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. If you want to check prices on Airbnb please start a booking for your listing.
 
 
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations at Airbnb if there is a change to the number of guests, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.
 
The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.
===Rate Plans===
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Rate plans are an Airbnb beta function. Contact us via a support ticket if you want to use rate plans.
 
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> '''Rate plans''' are the pricing model of choice if you want
*to offer a refundable and a non-refundable option and
If you apply fees or taxes you need to send them from Beds24.
*Cleaning fee
*Security deposit
You can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT.
Other fees supported by Airbnb can be sent as CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. If you apply a linen fee Airbnb will add this to the cleaning fee.
 
*PETFEE 45 (for example)
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee and Security deposit. If you want to over ride this, then use a CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT.
1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]
2. To send Auto Action Emails via messaging set "Send Message" on on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Airbnb does not support HTML. You have the option to add a plain text message for this purpose.
If you provide '''"Essentials"''' you will need to tick "linens", towels and "toiletries".
 
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have "Accessability" amenities Airbnb requires you to provide a picture for each amenity which they review. You can add these amenities and the pictures in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT under "Custom".
 
You will find a list all all "Accessability" amenities below under "All Feature Codes".
 
You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.
*Listings with photos containing contact information (email addresses / phone numbers) will be rejected.
<div class="warning">{{#fas:exclamation-triangle}} Airbnb requires Captions. If you change pictures make sure you change /add the caption in (SETTINGS) BOOKING ENGINE > PICTURES so Airbnb recognizes the new picture.</div>
== Check-in / Check-oit ==In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONENT CONTENT you can set 'Check-in start', 'Check-in end' and 'Check-out end'.
Choose 6:00 if your check-in is flexible.
If your you want to *send different times to Airbnb than to other channels*send 25 for check-in starts at a certain time and the end is *send 25 or 26 for check-out*offer flexible set 'Checkcheck-in end' to the same time or earlier than 'Check you can add this in SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]]. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb requires at least two hours between check-in start'. This will work with all times except for 01:00 and 02:00 check-in the morningend.
==House Rules and Children==
If you do not allow children and/or infants Airbnb requires a textual explanation. You can add this in
SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].
For house rules you can optionally add a textual description. The house rules plus (if you want to send) their descriptions can be entered in SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom".
==Amenities==
LIVING_ROOMAIR_CONDITIONING BEACH_ESSENTIALS BALCONY  CLEANING_PRODUCTS CLOSET  CLOTHES_DRYINGRACK
FIREPLACECO_DETECTOR
AIR_CONDITIONINGCONDITIONER
HEATINGDRYER
ELEVATOR
HAIR_DRYEREXTRA_PILLOWS_BLANKETS EV_CHARGER
HANGERSFAN_PORTABLE
IRON_BOARDFIRE_EXTINGUISHER
LINENS (if all of TOILETRIES, TOWELS and LINENS are used, this sends as "Essentials")FIRE_PIT
TOILETRIES (body soap)FIREPLACE
SHAMPOOFIRST_AID_KIT
TOWELSGAMES
WASHERGARDEN
DRYERGRILL
EXTRA_PILLOWS_BLANKETSGRILL_EQUIPMENT
ROOM_DARKENING_SHADES HAIR_DRYER
WATER_HOTHAMMOCK
BEACH_ESSENTIALS HANGERS
PRIVATE_ENTRANCEHEATING
IRON_BOARD
BALCONY LINENS (if all of TOILETRIES, TOWELS and LINENS are used, this sends as "Essentials")
GARDEN LIVING_ROOM
GRILLMOSQUITO_NET
OUTDOOR_FURNITURE (for outdoor seating)
PARKING
PARKING_POSSIBLE
EV_CHARGERPIANO
POOL_TABLE
FIRE_EXTINGUISHERPRIVATE_ENTRANCE
FIRST_AID_KITROOM_DARKENING_SHADES
LAPTOP_FRIENDLYTOILETRIES (body soap)
SAFETY_CARD
 
SHAMPOO
 
SHOWER_GEL
SMOKE_DETECTOR
CO_DETECTORSOAP STEREO TOWELS TRASH_COMPACTER  WASHER WATER_HOT
==Business==
CABLE
VIDEO_GAMES
==Food and Drink==
BREAKFAST_INCLUDED
==Internet==
ETHERNET
 
INTERNET
WIFI_POCKET
ETHERNET==Kitchen==KITCHEN KITCHEN_OUTDOOR  BAKING_SHEET  BLENDER COFFEE  COFFEE_MAKER
COOKING_BASICS (is sent if both "DISHES_UTENSILS" and "SPICES" is selected)
==Kitchen==KITCHENDISHES_UTENSILS (is sent in combination with "SPICES" as "Cooking Basics")
DISHWASHER
 
FREEZER
 
GLASSES_WINE
 
KETTLE
OVEN
REFRIGERATOR
REFRIGERATOR_MINI
COFFEE_MAKER RICE_MAKER
DISHES_UTENSILS SPICES (is sent in combination with "DISHES_UTENSILS" as "Cooking Basics")
SPICES (is sent in combination with "DISHES_UTENSILS" as "Cooking Basics") TOASTER
==Location==
BEACH_FRONT
LAKE  WATER_VIEW (lake access in Airbnb)
SKI_IN
SKI_OUT
 
WATER_VIEW
==Pets==
LUGGAGE_DROPOFF
CLEANING_BEFORE_CHECKOUT  BICYCLE_RENTAL
==Sports==
BOAT_SLIP
 
FITNESS_CENTER (for exercise equipment)
 
KAYAK_CANOE
 
TABLE_TENNIS
==Suitability==
CHILDREN_NOT_ALLOWED
 
EVENTS_ALLOWED
INFANTS_NOT_ALLOWED
EVENTS_ALLOWEDLAPTOP_FRIENDLY LONG_TERM_RENTERS
SMOKING_ALLOWED
 
LONG_TERM_RENTERS
==Accessibility==
BATHROOM_HALF
 
BATH_BIDET
 
BATH_SHOWER_RAIN
= Troubleshooting and common errors =
'''Sorry, we can't add that amenity right now. Please try again later.'''
This was a transient error caused by an update to the Airbnb amenities data format. The error message should not repeat but if you continue to receive error emails, then please create a SUPPORT ticket.
 
'''Please make sure a photo has been uploaded before adding accessibility amenity. If the previous review rejects your photos, you need to upload a new photo'''
You are trying to send an accessibility amenity but do not provide a picture for this amenity. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT where you can add the accessibility amenity with a picture in "Custom". Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for further instructions.
 
'''All caps isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to be ALL Caps. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS
 
'''Emojis/Special Characters isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to have emojis or special characters. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS
 
'''Calendar will not Load, it will only show a loading spinner wheel.'''
Please check that you have prices set and they are sending to AirBnb, have a look under
{{#fas:cog}} (SETTINGS) > Channel Manager > AirBnB > Mapping, and click on "Price Data" to check if prices are being sent to AirBnb.
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